Iberostar Origin Laguna Azul: Great time!

Overall great experience at Iberostar Laguna Azul! Nice hotel and it was clean. Buffet had average food but the a la carts were great. Entertainment was good. People were very friendly and helpful. Hotel had great pools and a beautiful beach!

Iberostar Selection Rose Hall Suites: love it

hotel was always clean and fresh your room was done so fresh everyday room service amazing anytime at night. we would recommend this hotel to everyone the grounds so pretty beach love it. the entertainment Wow best vacation we were just wondering if the suite was so good then the grand must be amazing

Iberostar Origin Playa Alameda: Iberostar Bed Bugs

My husband and I had gone on a holiday to Cuba to the Iberostar Playa Alameda to enjoy the blue skies, the bright hot sun and the wide beaches and warm waters. Little were we prepared for the huge problems that were waiting for us. We got a great deal on the internet thru ‘hola sun’ and were excited to going to a five-star hotel in Varadero, Cuba. However, upon arriving at the hotel, little did we realize that our problems had just begun. We could not get a room until about 3:00 pm. Even the [... read more] room that was booked for us was not available, although all the over facilities (restaurants and bar) were. When we enquired with the receptionist, all that she could explain to us was that the supervisor was not responding. Even after getting a substitute room, we were rudely awakened within an hour by one of the staff who thought the room was not yet booked. It was only then that our troubles began. The bed bugs. The bed bugs were fierce.I was the worst to suffer. On the first night itself, there were marks on both my legs, hands and body. At first we thought that they were mosquito bites, but we were sadly mistaken. The bite marks increased the next day and went on right up until the last day. Surprisingly enough, the bed bugs on my husband's bed were very few. On the fourth day, we approached the front-desk reception and explained to them the situation. We even showed them the marks on my wife’s legs. We even implored to them to change our room. All that we could get out of them was a ‘change in the bed-sheet covers’. The bites still continued. I think, they had given us one of the worst rooms – room No. 1907. Towards the end of our holiday, my wife had about 18 marks on the right leg and 15 marks on the left leg. The food was okay for the first two days. Later on, the food kept on getting repeated. It was really boring to eat the same food. The staff at the restaurant and bars were very polite and helpful. But the staff at the ‘A La Carte’ restaurants always kept looking at our hands for tips after our dinner. The food in the ‘A La Carte’ restaurants however was better, but the service was extremely slow. The entertainment department needs to fix their amplifiers. Not a word could be understood of any song that was sung. Only noise. Each night, my wife and I went back to our rooms with a throbbing headache and deaf ears. The sound systems were unnecessary loud. Towards the end of our stay, the staff in the Lobby bar and Gym started sneezing all over the place. My wife then caught the cold, and then had to be indoors most of the time. We could not even take a dip in the swimming pool. The Pool, our AC in the room and the beach however, were very inviting. The only saving grace in our vacation. I know this note is long. But think twice before you vacation at the Iberostar Playa Alameda. One of the worst restaurants in Varadero. Even our agent of Hola Sun came only once to meet with us, thereafter, he went missing. If you need to exchange your C$, it is best to do it at the hotel than at the airport. The Airport exchange rate is 1.17 whilst at Iberostar it is 1.16. We found this the most surprising incident at the hotel, since they were unaware of the difference in the rate. My husband believes that there is some form of racial profiling going on at the Hotel, but don't think there is any. I think, this should be just enough to stop even thinking of Ibersotar Playa Alameda. As for me and my husband, we have had enough of Cuba. No more.

Iberostar Waves Costa Dorada: 5 star resort? I don't think so...

This resort was recommended to me by a friends of mine who claimed that it was the best place she had ever been at. I on the other hand was not impressed at all. On first impression, the location was nice, there were flamingos in the lobby area which was a nice touch. For a 5 star resort, it was lacking... if you compare it to a 5 star resort in Punta Cana. However putting aside comparing the two locations, these were some positives and negatives about this resort from my experience. Good: - ni [... read more]ghtly shows were entertaining and excellent performances. - introduction to scuba diving lessons Bad: - food was decent, but mostly too salty or too sweet, lack of veggie options at the buffet and restaurants - a/c broke down in our room one night - shower ran out of water while showering - pool was small and dirty (dead bugs, twigs and leaves) - medical health was questionable, unprofessional, and not tourist friendly - staff were half and half on being professional and not very pleasant - the bracelet given to us did not last the week stay, the ink rubbed off on us (took forever to wash off) and thankfully not our clothes In conclusion, I would not recommend this resort to my friends and family. Maybe it was the bad luck or the lack of "wow" factor. This is only my second time being in Dominican Rupublic, and after this experience I will likely to not return to this resort or country.

Iberostar Waves Paraiso Beach: Very good resort

The entire place was clean beautiful and had lots of sites to see. The staff were always pleasant and helpful. Definitely stay there again. Beach was beautiful clean and lots of room. Liked how the pool went from one end to another and you could swim or walk it

Iberostar Waves Rose Hall Beach: Amazing resort

The service,the staff,the food,the room,the place was superb!the beach was relaxing and ocean for swimming beautiful and calm,beautiful land scraping and property, intertaiment was exciting especially on the beach.

Iberostar Waves Rose Hall Beach: Nice resort

We stayed here in late September through beginning of October and really enjoyed it. The food was good but not excellent. Did the three a la carte which were also good, but the strak house was best. The white sandy beach was great as was the pool and all entertainment.

Iberostar Origin Laguna Azul: Average Resort

Mainly good attention and front service was accommodating. Nice grounds, swimming pool and beach. The food was good, however they included too many regional dishes comparing with the more international food that used to be on May 2013. The night shows were mediocre. There were bugs in the food of the Japanese restaurant. In the International restaurant, no all the dishes showed in the menu were available.

Iberostar Origin Laguna Azul: Very nice property... will need to start updating

Rooms kept clean, grounds well maintained, lobbey bathrooms clean. Terrace off the lobbey highlight of resort. Dissappointed in the food and i have travelled to Cuba many times, for a 5 star resort very disappointing. Staff are amazing

Iberostar Origin Daiquiri: Lovely People (workers)

Good food,very clean,very good entertainment,good service,beautiful setting, good value. One disappointment was that we couldn't book the a la cartes.The spots for dinner were mostly gone the 2nd day we were there.

Iberostar Origin Laguna Azul: “Beautiful Resort, Incredible Staff!!”

This is the review I posted on Tripcentral We just returned from the Iberostar Laguna Azul on Sept 20/14 and we had an absolutely incredible time. I've never written a review before, but felt compelled after reading several poor reviews of this resort prior to us leaving. There was a group of 10 of us with a total of 5 rooms. We arrived to the resort at 11am and the like all resorts and hotels, rooms are not ready until 3 or 4pm, this is posted on all hotel websites, so I'm not sure why people  [... read more]are so shocked and upset when there room is not ready on arrival? The waitresses greeted us with drinks while we waited. The Bell Boys were fantastic and once we received our room keys, they went ahead and spoke to the maids to try and prioritize getting our rooms done asap, so we didn't have to wait. Within about 30-45 minutes, we were checked in and in our rooms and headed for the beach! We have been to Cuba several times and this was by far one of the nicest resorts we've stayed at. The staff was incredible, extremely friendly, very helpful. The activity team always had something on the go, both at the beach and at the pool. Maria Cleapatra and the team made sure there was no shortage of activities all day long! The bar staff around the swim up pool, both Kensi and Darien always greeted you with a smile and you never went long without a drink! There was never an expectation of tips and you were not treated or served any differently if you did not tip. The beach here was absolutely beautiful and clean, crystal clear water! The pools were all very clean and well maintained! The grounds were beautiful and meticulous! Our rooms were all very nice and very clean. Air conditioning worked great, no shortage of hot water, no shortage of towels or anything else. If you needed anything extra, you simply asked the maids. They stock your bar fridge with pop, beer and a large water bottle daily, we asked for extra water, so the maid left us 2-3 bottles each day. The food was very good, certainly not what it is in many other countries, but you never went hungry. We continued to be impressed each day by the variety of good food. If you love seafood, there was no shortage of it, we had fresh, grilled shrimp every night for dinner! We went to 3 of the al a cartes, the Italian, the International and the Japanese, they were all very good, however the Japanese was fantastic! The chef was very entertaining and cooked your entire meal right in front of you. I would recommend this resort to anyone and will definitely go back! For those who have written poor reviews, either you had an off experience, or you expect to be treated like royalty. I did not meet one person at this resort, who did not have great things to say about their trip. Like I mentioned earlier, there were 10 of us, no one got sick, no one had anything negative to say about their stay and we'd all go back in a second! Cuban people are the kindest, hardest working people, they work 6 days a week, 10-12 hour days or longer (depending on their job) and make 20-25 pesos a month! Yet they smile every day! Thank you to everyone at Laguna Azul for making our vacation incredible!!! Gloria

Iberostar Origin Daiquiri: Fantastic Resort and Wonderful Vacation

This is the third time that my boyfriend have been to The Iberostar Daquiri (my parents have been coming to this resort for many years). The reson that we continue to return is because the service, food quality, rooms, beach, common areas, etc are all fantastic!!! We couldn't ask for a better place to stay while in Cuba.

Iberostar Waves Paraiso Beach: Loved our stay

My daughter and I went to the resort in late September, 2014. We loved this resort. The weather was great. Hot but hummid by late afternoon it would cloud over and make it a little more comfortable. The pool areas were amazing. There was an area for everyone. The beach was nice but the water was a little choppy due to the season. Service at the bars were good and we found the food at the buffet good as well. The only thing we could not figure out was what time the snack bar was open near the poo [... read more]l as it never seem to be open but fortunately the snack bar at the beach which is very close to the pool area as well was open. Transportation around the resort was quick as well, we never really had to wait long for a trolly to take us where we wanted to go. Definately going back.

Iberostar Origin Laguna Azul: Spectacular Resort

This Resort is very clean and well maintained. Inviting atmosphere. Excellent place to unwind and relax! The Entertainment around pool and on the Beach was a lot of fun by the Star 5 Staff! Experience it for yourself, you will not be disappointed.

Iberostar Selection Varadero: Iberostar Varadero - Will not return

Let me preface this review with, I don't drink any alcohol. So my wife and I really focus on the service, food, amenities and activities. Food - we ate to survive Amenities - Nothing special Service - missing Beach - awesome! was deciding between this and Royal Hicacos & Paradisus

Iberostar Selection Cancun: amazing

So much fun such great service. I'm used to carrying my own bags and everything but at iberostar I couldn't move a muscle without somebody handling my bags and bringing me a drink. The servers were all very friendly and made us feel welcome

Iberostar Origin Laguna Azul: Good for a short visit.

We had a great relaxing holiday. We stayed for 4 nights 5 days. Nothing overly fantastic sticks out or negative. The food was what to be expected for cuba, lots of pickled foods, bland, greasy or too salty. We didn't go for the food but for sun and relaxation which was lovely. Acommodations were clean convenient. The staff had a full agenda if you wanted to participate, the pool was clean and warm. The beach was well maintained and enjoyable. A nice 5 star in cuba, however I feel it was a 3.5 fo [... read more]r North American standards. Great for a short getaway!!!!

Iberostar Selection Ensenachos: The best in Cuba so far.

Everything OK except the front desk service. The food and the beach were the best. The entertainment and the lobby environment were amazing. The resort contains a large area and as such it is not convenient walking to every amenity. Improving the car service is a must.

Iberostar Waves Paraiso del Mar: Great Place to vacation

There was no disappointments. The staff and entertainment group were awesome at service and keeping the guests entertained and happy. I love the huge ground and walking thru the lush jungle like grounds.

Iberostar Origin Laguna Azul: Beautiful Resort with Amazing Staff

The resort was to notch with lots of things to do. The rooms were very nice, the pools were clean, and the bars were had lot of booze. The staff were very friendly, and became friends very quickly. The food at the buffet was okay, but the restaurants were great!