Wyndham Alltra Playa del Carmen: Good Resort

Everything was very good, but not really good beaches around the resort. Very good location, close to 5 ave. The personal was very nice, clean, friendly. Food was ok. Very good Brazilian steak house. Swimming pool nice and clean.

Ocean Riviera Paradise: Great resort for kids!

The water park area and pool was great for kids. Same with the staff at the kids clubs. Resorts was beautiful and lots to do for all ages. Clean grounds and rooms. Staff was very friendly. We would recommend this place for families.

Bahia Principe Explore Tulum: Amazing Resort

We loved the resort. The food was fabulous, the rooms were clean and the staff was friendly. We had great waiters at the buffet. There is shopping right on the resort and the prices are very good.We will definitely return to this resort.

Akumal Bay Beach and Spa Resort: Excellent Resort

This hotel was outstanding. Incredibly clean everywhere you went. The food was very good with a large variety available in the buffet. The ala carte restaurants were readily available and the food top notch. We were able to snorkel every one of the nine days we were there. We saw rays, turtles and an amazing variety of fish on the reefs which were easily reached from the beach. The staff was very attentive to our needs. A special thank you to Abel the concierge who treated us just like fa [... read more]mily. We highly recommend the wonderful retreat.

Occidental at Xcaret Destination: Amazing resort!!!!

When my girlfriend and I arrived, we were greeted with friendly smiles and hellos. Check-in was fast and we were escorted by a staff member to our building(19). Our luggage showed up 10 min later and we were off to explore this beautiful resort. Everything from lounging at the pool/ beach to the delicious food was nothing short of amazing. I can’t wait to come back. This resort is a gem!!

Blue Bay Grand Esmeralda: So So

I stayed at Blue Bay Grand Esmeralda the last week of March. The trip was wonderful as a whole but there were cons for this resort. 1. DEFINITELY NOT A 5 STAR! 2. Beach area is small but beautiful. I'd suggest waking up early to reserve a chair. Your chances of getting a little hut for some shade is also slim to none even if you wake up early to reserve. Don't leave stuff unattended as my cover-up was stolen from one of the chairs. This was probably from another traveler and not the staff.  [... read more] 3. The transportation carts did not run on any particular schedule. They came when they came.. sometimes waiting more than 20 minutes so you might as well walk to get from place to place on the resort. 4. In addition to #3, the transportation carts were old, slow, and smelled strongly of exhaust fumes. 5. Food was a hit or miss. VERY Americanized... had a very hard time finding real Mexican food unless we went to the Mexican a la cart. Hardly a fruit selection for a tropical country. 6. Hardly any hot water or water pressure in our room. Truthfully, I'm a rather easygoing person so for me to have this many complaints speaks volumes. The resort is visually appealing, there is wildlife to be seen, the staff was warm and friendly. If you go on excursions, its a bit more accessible from the resort than it is from a resort in the busier part Cancun.

Secrets Maroma Beach Riviera Cancun: Beautiful ! Friendly staff.We stayed 2 weeks.

Swim up was amazing! Only negative re beach was seaweed but the beach is continually cleaned and it didn’t prevent walking but swimming a few days was out. Service was great including beach area— staff go the extra mile. Rooms are excellent with a huge bathroom.Making up of the rooms was an issue most days as by the time it was made up it was almost time for turn down service.Loved the “secret box” in the room — want privacy— room service is delivered to this box .A great idea!! B [... read more]eware —- there are sales people waiting to pounce as soon as you arrive!! Not time share but want you to invest in future Secrets( and affiliates) holidays. Wine choices are very limited. Only 2 each of either Chilean white or red.The for purchase wines are ridiculously pricey .The next time we go I will purchase wine before going to the resort.There is a great cafe ! I had a massage which was fantastic!! Ask for Harvey. Do not get your nails done at the spa— not a good experience for me. There are some great day trips offered if you want to venture out.we were there to just relax and enjoy the resort but did go to Playa del Carmen one day to pick up some souvenirs.We stopped at a jewelry store on the way and yes,I purchased! This place is enormous and has some great pieces— be prepared to negotiate. I have pointed out a few negatives but we would go back so the positives definitely outweigh the negatives. Forgot to mention the resident critters “ coati” or commonly named “ Mexican raccoon”.They are very entertaining! Friendly so don’t worry.

Dreams Aventuras Riviera Maya: Very good resort

Everything at the resort was A-1 From cleanliness to friendliness, the facilities and staff were incredible. We never had a bad meal and our overall expectations were exceeded regularly. Our one and only hiccup came when we inadvertently got caught up in a “Holiday Club” presentation we had no intention of joining.

El Dorado Seaside Suites: Great Vacation Spot!

Everything is top of the class in this resort, above all is the food quality that is top notch! The night entertainments can be improved, but this is not to say there is not plenty to do already. Definitely recommend, especially to couples looking for a peaceful and restful get away!

Bahia Principe Explore Coba: No service and à la cartes?

The grounds were clean, and a few staff members were smiling and provided great service, Barbara and another one in the main lobby(Coba) But their was not one server around any pools, and the bars(swim up or not) were very slow, short staffed for sure!! We picked up empty glasses around the pool area and so did the Life guards. They fixed my air conditioner, phone and fridge very fast, but why were they all not working? Others in my group had similar issues, with the fridge or air condition [... read more]er. It was nearly impossible to get an à la carte booking, yet, a lot of tables were empty when sitting in the restaurant. Again, probably not enough servers!! I would not recommend this place, unless they get MORE STAFF!!!!

Bahia Principe Explore Akumal: Perfect Vacation!

The resort grounds were so perfect! The service and food were excellent! The beach was so crystal clear and beautiful! A shout out to Alejandro from the Dolce Vita restaurant who went above and beyond and Gerardo from Alux for making our dining experiences just perfect! Thank you to all the staff and the managers who paid visits to ask what else they could do to make our stay more enjoyable. We stayed in building 49 which was close to the buffet, pool and just steps from the beach. The Mexican n [... read more]ight at the buffet was such a delight! Another shout out to our Air Transat representative Antonio Martins who was so resourceful. Our vacation was just perfect! Definitely returning!!

Blue Bay Grand Esmeralda: Great

I had a nice stay, great employees. The little buggy trains will make you gag from exhaust smoke, they were on their last legs and couldn’t handle the loads of people on it. So just take walking shoes to the beach and skip it. Also take your beach towel and claim your chairs early. Make sure the chairs not broken either. Water shoes are best for walking into the water at beach, a bit rocky at first. Make sure to book your reservations early the day before for the a la carte. Loved the f [... read more]ood. I feel their should have been more Mexican desserts/cuisine. Great service either way. Bring a thermos for your drinks, I didn’t like the way they washed the cups at the bar.

Blue Bay Grand Esmeralda: Lovely resort

The hotel grounds are stunning. The buffets and restaurants are delicious. The maids, bartenders , and staff are so accommodating always smiling and helpful . The few negatives is the beach with all the seaweed but the staff make a very big effort to remove it every morning... Our room in building six was a bit worn could use update or even new paint. We talked to a few couples in this wing with similarities or worse stories.

Barcelo Maya Caribe: Barcelo Maya Caribe

I thought the grounds were impeccably clean and very well maintained. The buffets could use more Mexican food, but the service from all of the staff was very good. Drinks were good, it was a little out dated and could use a bit of a refresh but I had a very enjoyable time.

Ocean Maya Royale: Fantastic Resort - Will return!

We had a fantastic time at the Ocean Maya Royale. From the moment we entered the lobby, we were given top service. My brother and sister-in-law decided to join us at the last minute and we asked for rooms nearby each other. In a matter of minutes, we were taken to our new rooms next door to each other. One week of great food (all restaurants were amazing) and the buffet where we had breakfast and lunch were very good. No complaints at all. All was fresh, made to order and we were given s [... read more]miling service by all. Pools were clean and we especially enjoyed the foam party at the big pool. When we wanted to relax, we went to the smaller pool. Everything is close, so if you are looking for a small resort -- this is the one for you. No need for trolleys as everything is within walking distance. We also enjoyed the entertainment and the beach party. The only downside was the seaweed on the beach. The staff worked tirelessly to clean it up. The hotel staff were very friendly and I can't say more about this resort except -- we will be back again!!! Thank you Ocean Maya Royale.

Royalton Riviera Cancun Resort and Spa: Amazing resort!!!

I would highly recommend this resort. It was the first time traveling with our baby and this resort goes above and beyond for its guests. The resort is clean and well maintained, the food was great and the service even better. The only thing we weren't crazy about was the beach, lots of seaweed. They tried to clean it up everyday but there was so much. Other than that I would highly recommend this resort and especially to families with kids.

Grand Palladium Kantenah: Nice resort

Nice resort for people with kids. Good service, good food and nice installations. Long wait sometimes for restaurant and even more with 2 young kids. Room was ok but the matrice was not really comfortable. Sports installations were amazing and nice long beach. I would not rebook with Westjet as we had a few bad surprises though.

Unico 20 87 Hotel Riviera Maya: Beautiful resort

Everything was wonderful. Food and service in the restaurants were excellent. Very responsive to requests. Reservations for dinner at the various restaurants were better managed if you did them yourself rather than using the local host.

Wyndham Alltra Playa del Carmen: Amazinnnngg stay!!!!

Amazing customer service, Every employee is nice and respectful Clearly the customer experience is a priority Food was good, a lot of options: buffet, Mexican resto, Italian resto, sushi bar, Brazilian resto and room service Well located: closed to 5th avenue were theirs a lot of shops and mamasita beach (the only place where the water was clear, no seaweed). Older people at the resort with kids though but its easy to walk to club and bar at night on the 5th av. The first drink is usually f [... read more]ree. Room cleaned everyday Lot of activities can be booked at the resort. Coco Bongo is a MUST Loved my experience, will come back!!!

Viva Azteca by Wyndham: Exceeded expectations!

This was a last-minute booking. I had actually been at the Catalonia Royal Tulum in Riviera Maya earlier in January this year. That resort was brilliant. I expected something a notch below, in view of the fact that I was paying about half this time, admittedly later in the season. In fact I was amazed at the value. Mine was the cheapest room, but very roomy, large bathroom, etc. Friendly staff. Laid-back clientele, mainly western European and South American, and a few Canadians. Very easy-goin [... read more]g atmosphere. Few children. No queues to speak of, for anything. Smaller size,at just over 300 rooms. Never a problem finding a beach chair or shade, whereever I wanted to sit. A distinct no smoking area on the beach. Excellent buffet, with theme nights so repetition was minimal. The Italian and Mexican theme restaurants were very good. The former served an excellent filet mignon. The only real problem - not the resort's fault - was the heavy accumulation of seaweed which made normal beach walking difficult. The resort did well to clean it up each morning, so bathers could access the sea. One could still walk on the wide beach, though on soft sand. Located in the Playcar development, it is an easy walk into Playa del Carmen. I actually walked to the ferry and went to Cozumel for the afternoon. I never did use the facilities of the sister Wyndham resort. I couldn't really find a serious fault with this resort. It is at least the 4.2 Sunwing rating. Based on the difference in cost I would choose this over the Catalonia Royal Tulum which I thought was a true 5 star. The difference in the two was minimal.