Blue Bay Grand Esmeralda: Nice place to kick back and relax or not. Lots of choices!

Great grounds, Food was excellent! The staff went above and beyond. Great place to recharge. We really ourselves and everything that was offered. The spa was fantastic! Great place to spend a day don't pass this up!

Bahia Principe Explore Akumal: Beautiful resort. Excellent Service. Well maintained. I recommend.

The grounds, amenities, food and drink were all top notch. The staff were probably the nicest I've ever had on a resort. My only issue was the mini fridge wasn't really up to snuff... but who cares really? I would definitely recommend this place.

Sandos Caracol Nature Resort and Water Park: All in one resort !

This resort is a family gem! My girlfriend and I went and left our husbands at home - we were happy to be in adults only select club for the quiet pool area and beach area. If you are with your family there is so much to do for kiddos! we were also entirely entertained through the week. Amazing staff, great food variety, lovely atmosphere - the temazcal ceremony with Jesus was nothing short of magical. The cenotes on site are also divine! Would10/10 recommend for resort travellers :)

Breathless Riviera Cancun: Beautiful resort

I usually never write reviews but I feel that based on a few of the issues; a review is warranted ...The check in process is a little too long; they don’t offer you welcome drinks; water etc while you wait, you wait in line with everyone else checking into the resort With one girl doing all the check ins with many others staff standing around, after you check in you have to see another person that takes you thru all the specials the resort offers; spa, dinner specials etc... you then have to  [... read more]wait again for your luggage and to be shown to your room; still 1.15 hours later we were not offered a drink while standing and sitting around. The staff doing the check in were not overly happy or friendly ... I thought this would be a place they want to leave you with a good first impression ... We got to our room only to find out we have two double beds: bearing in mind that we are away as a couple for the first time without kids in years so this was a let down; when we asked about a king bed we were told they don’t have one in the resort available - BUT the next check in guy tells us the hotel is at 65% capacity? Doesn’t make sense... on day 3 of 5 they called us and asked if we wanted to move... we choose to stay where we were to avoid spending time packing up agains and unpacking when we only had a 5 day stay, we wanted to make the most of our time not spend it shuffling rooms. After checking in we went to the jacuzzi pool and went to get a drink; walked up and got totally shafted and ignored and were told they are closed! That they closed that bar at 4pm!! Insane! Two bars- swim up and main pool by 5pm were shut down and no pool side servers around ... we had to walk to the grill bar to get drinks to bring back and sit in the jacuzzi with! We didn’t think much of it just went on with our day that maybe it’s the end of the day and that’s why staff are grumpy/ bar is closed etc; this wasn’t the case all week we got VERY little good service unless we had a 5$ bill in hand; and we do tip at every drink delivery even if we wait an hour for service... we aren’t cheap people ... but the service was subpar all week and I think that bothered us most.. we truly had high expectations after reading so many good reviews ... it was a let down ... The rooms are very clean and well kept; the resort itself is amazingly beautiful, beaches have a ton of sea grass but they maintain the ocean front very well... the poolside entertainment is on the lower end and no nightly entertainment except one night in the theatre. The spa gift card we got from Wendy for 200$ was not valid for a massage we were ONLY allowed to use 40$ of the gift card towards the service .... again totally letdown as I wasn’t going to pay 150$ American for a massage and only 40$ of the gift certificate was able to be applied .. it was a total “spring” break feel by day 3 with the level of partying and drunks; this part doesn’t bother me because everyone should have fun while they vacation! The food made both my husband sick and in the bathroom most of the vacation .... again I don’t ever post reviews but I’ve never been to a resort where I felt so many things went wrong and the service was ultimately kinda blah .... we left feeling pretty let down ...

Iberostar Waves Quetzal: Good Resort

When we arrived at the hotel our room was not ready yet....this was at 2:30pm. They asked us to come back at 3pm to check in as our room would be ready. We went back to check into our room and it wasn't ready until 3:45. While we were waiting for our room to be ready we booked our 3 a la carte dinners. They said they would squeeze us in as they were booked solid. Upon arriving at each of our a la carte meals the restaurants were 3/4 empty. I don't understand why they made a big deal about bo [... read more]oking these a la cartes when there was lots of room to fit us in. The Mexican and Steakhouse were very disappointing. The Mexican restaurant didn't have many selections and the Steakhouse overcooked the steak. The entertainment was good but way too late for kids. The entertainment started at 9:30pm and ended between 10:30pm and 11pm. It was pouring rain out and all rooms were suppose to have an umbrella in the closet. We did not have one and we requested one from the front desk and never received one. We scheduled a pick up the night before we were to leave with the bell boy for 8:45am the next morning. No one showed to pick us up and nobody answered the phone when we called. We ended up having to walk our luggage to the front. On a positive note the buffets were fantastic. The waiters were very friendly and made sure we had everything we needed. The bartenders were great with our kids who loved ordering different drinks. The entertainment staff was fantastic as well. We enjoyed the shows and events that they put on throughout the day. The resort was very clean. Our room was cleaned daily and the fridge was always refilled. There was lots of wildlife which was a big hit with our kids. The wifi was good as well.

Bahia Principe Escape Sian Ka'an: Great Spot

Bahia Sian Ka’an is a very quiet corner of the much larger Bahia Principe Riveria Maya resort. A spot to relax. Great pool with pool side bar service. Activities optional. Great food and a jungle location.

Sandos Playacar Beach Resort: Mostly Great just needs a little work

Just returned from a week at Sandos Playacar we did the select club (adults only) The entire hotel grounds are beautiful. Every staff member we spoke with was helpful and always asking if they could do anything else for you. My reviews tend to be long so I’ll try to break it down so you can just skip to what you’re looking for. Check in- Was faster and easier than at any other resort I’ve been to. Walked in got handed a drink the woman at the counter finished with the couple in front of u [... read more]s asked our names and if we wanted a stronger drink! She ordered us 2 Margarita’s and someone brought them over from the bar she put our bracelets (*room key is on your bracelet and is a great idea I never had to worry about carrying a room key or losing it LOVED THIS) on and introduced us to a guy that was there for the upsell. We actually agreed to go on the “elite upsell tour” and were promised 2 50 minute massages. Did the tour the next morning it’s 90 mins the first 30 you just eat breakfast with the lady and talk then we were shown the construction and new area on the beach and the elite haciendas we came back and sat down to talk $. We told them it wasn’t for us at this time and they weren’t pushy at all she calls the manager over he offers another smaller package and we said no and they gave us our vouchers for massage. This wasn’t an unpleasant experience at all it was actually nice to walk the grounds with her because she showed us stuff we probably wouldn’t have found on our own and what we had access to and what we didn’t. The voucher said 2 relaxing massages and you could upgrade them if you wanted I thought they would be pathetic lightly rubbing massages and they weren’t at all they were amazing massages right on the beach very much like I get from my RMT at home it was absolutely worth our time to do this. Beach - amazing huge white sand beach in the select club area with lots of seating maybe not all had shade but the sun moves and lots of people just moved their seats either in or out of the sun. The select club never seemed to have much for "entertainment" The days we were there they had darts for about 30 mins, a stretching class and a very small very inactive dance thing going on. We went over to the family section of the beach a couple of times thinking maybe that's where the entertainment was but everything is like island time and if it says 11am they didn't start setting up until 11:30 or 11:45 and did it very slowly still no music or high energy anything. Pools - The adult pool is BORING if you are looking for a very quiet relaxing vacation you'll love it it's just not for us. There is never any music being played the only "entertainment" there was bingo or water aerobics. There is a small shallow pool with a ping pong table in it that was fun and a pool with a volleyball net that's never used they seem to use that pool for scuba lessons. Also it doesn't have a swim up bar. The pool in the family section (old adult section) is where it’s at. There is a swim up bar and tons of seating didn’t matter what time we got there we could always get chairs. People here were having way more fun volleyball was always being played some people had their own speakers and at the far end away from the bar is a shallow pool where most of the little kids played. The New Area - We went over here looking for entertainment and found that beach has a shortage of seating especially with any kind of shade. The pools over here are the elite "black bracelet" the kids water park and another pool with a swim up bar. It was crammed over here and unless you do the 6am towel on chair thing you probably weren't getting one because there wasn't many. They do serve a lunch here but they didn't cook hotdogs or hamburgers unless they were ordered so you had to wait but they had ribs and chicken cooking the whole time it was just weird and caused a jam up of kids waiting for burgers or dogs for 15 mins. A La Cartes – We tried the Brazilian, the steakhouse and the Asian. All were amazing! Not sure why people complained about waiting we were told the one night the Asian would be an hour wait there is a bar upstairs you can go have a drink at and wait we decided to just try another because it was already almost 8 and come back at 6 the next night. We walked around the corner to the Brazilian and walked right in we were served by Carlos for the night and he was Amazing! The steakhouse we went around 7:30 and got right in. The Asian seems to be the busy one that you want to go at 6 and sign in when we went back the next night and were sent right in. Dress code is very weird A family ahead of us at the Asian the man was told he couldn’t wear his sandals in they were almost like Birkenstocks and nice looking my boyfriend was allowed to wear his because they had a back strap??? Basically no dress code for women but men couldn’t wear thong sandals. They could however be in t-shirts and backwards hats with running shoes on. Which I really don’t care they’re on vacation too but to make men run back to their rooms to get running shoes on or strapped sandals didn’t make any sense. This also seemed to be the only restaurant that enforced any kind of dress code. Buffets – Were great with lots of food choices. Breakfast was awesome and never any shortage of bacon like I’ve seen at other resorts. Food wasn’t always as hot as I like it but that was the only downfall you could always just wait until they refilled something you wanted it happened often. Cupcake Café and Burrito Place – I don’t drink coffee but my boyfriend went every morning and loved it there were lots of choices and the girls working there were always very sweet and worked fast when it was busy. The cupcakes were delicious as well. The Burrito Place I can’t remember the name of but it’s right next door was amazing we ate lunch and late snacks there a few different days!!! Staff and food was awesome here Bars – The beach/pool bar in the select area could use more staff they were always getting slammed and people lining up. The premium bars in the meeting place and main lobby were excellent big shout out to Rodrigo at the meeting place premium bar for making the most delicious Miami Vice’s ever and lots of them! Rooms –This was a downfall for me. The select club rooms are in a great area close to the beach but they need some work. No lamps on the nightstands and only 1 plug beside the bed and one in the bathroom (these aren’t double outlets it’s literally 1 I had read this in a review and brought one of those plugs that turns 2 into 6 but couldn’t use it so bring a power bar). The nightstands are also solid so no drawers there are only 3 small drawers on the table with the TV. There is a coffee maker there also that you would have to move to an outlet to use. It really just takes up space as I didn’t meet anyone that used it because of the Cupcake café they could go to. Housekeeping was a little lacking and typically cleans like a teenager basically if they don’t think mom would see it they skip it. There was a bottle of champagne in an ice bucket and a plate with 2 chocolate covered strawberries wrapped in saran wrap that we didn’t eat or drink. The plate sat there for 5 days with the fruit rotting. Mirrors were never wiped down and had splatters from people brushing their teeth from before us that were still there when we left. Counters weren’t always wiped. I think the housekeeping has too many rooms each and that’s why they don’t have time to do everything properly. The fridge was supposed to be restocked every 2 days but was only once during the week. I just asked the guy at the premium bar for a can of sprite every day and put it in myself. People that complain about the walk. It’s literally 5 mins from the beach to the family pool area past the reception. We took the trolley twice. Once because they stopped and picked us up on our walk because it started raining. They run multiple trolley’s back and forth all day so I don’t understand what people’s problem is with this. The walk is beautiful with lots to look at I stopped every day and visited the Donkey. And right outside our balcony one day was a bunch of monkeys we counted 9 come in from the side and then realized more were coming from the roof right above our balcony along the walk you could hear them and if you looked you could find them hanging in the trees. All in all because of the lack of more lively entertainment (games, sports, music etc.) this probably isn’t the resort for us at least until everything is finished. I would very much consider Sandos again when looking for future vacations.

Valentin Imperial Riviera Maya: Valentin Imperial

We just returned from the Valentin Imperial and have nothing but positive comments. The grounds were spectacular. So much greenery and was very clean. The food was excellent. We really liked the music that played throughout the grounds. We particularly like the buffet down by the beach. It was so nice to hear the waves and feel the ocean breezes. The weather couldn't have been better, and it wasn't really busy so getting into the a la cartes was no problem at all. Staff were very friendl [... read more]y and spoke English quite well. This is a resort that we would definately come back to and recommend to our family and friends. A very enjoyable and relaxing vacation

Bahia Principe Explore Coba: Awesome resort

Resort was great had an awesome time look forward to going back one day, food was awesome as well beaches were good loved going down to the beaches with a coffe and watching sunrise staff was great, pool bar was my favourite part. It was awesome being able to explore and not be stuck in one place

El Dorado Maroma: Intimate resort

Excellent service, exquisite grounds and all round pampered.! Good choice of restaurants. Butler service on the beach is excellent and good choice of Bali beds. Nice choice of pools. Quiet, intimate resort.

Bahia Principe Explore Akumal: Fantastic Resort

It was a beautiful resort. We were treated like royalty. Very clean, great service, delicious food, great beach , amazing friendly staff. We would recommend it to anyone. We took two days off to go touring the area. Swam with the dolphins, visited the Mayan Ruins, went snorkeling and swam through the underground tunnels. It was all amazing. Made our visit even more special.

Bahia Principe Explore Akumal: Coming back again

wonderful spot for a vacation. The accommodations were clean, the staff friendly and accommodating. The buffets and specialty restaurants all had a great selection. My friends and I plan on going back.

Akumal Bay Beach and Spa Resort: Amazing All Inclusive Resort - A Snorkelers Dream

My husband and I visited Akumal Bay Beach and Wellness Resort for the 4th time in 2 years, April 3-10th. We feel so fortunate to have found this incredible resort on the beautiful bay in Akumal. The accommodations are well appointed, with all rooms having a beautiful ocean front view and a lovely 2 person hot tub on each balcony. The resort is relatively small (approximately 300 rooms), with low key, pleasant entertainment. There are 4 al a carte restaurants open each evening for dinne [... read more]r, and reservations are not required. We never waited more than 30 minutes to be seated. The food is superb. They have a large buffet restaurant as an option also, which is open for breakfast, lunch and dinner. A 24 hour snack bar always has delicious options available too. Several bars throughout the resort offer an excellent choice of beverages from speciality cocktails to coffees. We love the ability to be able to snorkel right from the beach and see lots of colourful fish, turtles, stingrays, barracuda and beautiful coral formations. We went out at least twice a day and each time we always came back pleased with our findings and amazing pictures we took with our underwater camera. They offer daily yoga sessions, which people rave about the quality, paddle boarding, and a variety of other activities with the activity staff. They have an exercise room, a well maintained tennis court and a spa. The most amazing part of this resort, is you can tell the staff all want you to enjoy every minute of your vacation, and they work hard to make it happen. All staff we interacted with, are so warm and welcoming, and go above and beyond to make your stay comfortable and enjoyable. Yes, they are busy people, but always made you feel like you are important. We will return for a 5th visit as soon as possible. Our service from Tripcentral travel agent Carol Webber has always been perfect, and I would never hesitate to recommend her services. Thank you!

Valentin Imperial Riviera Maya: Excellent resort!

Clean and beautiful room! Delicious food! Excellent service! Responsive and thoughtful front desk! Beautiful beach and pool. Splendid romantic vacation! We both are so happy with the Valentin! It was our third visit, and we are already looking forward to our fourth visit.

Bahia Principe Explore Coba: Relaxing week

We enjoyed our week at the Grand Bahia Principe Coba. The resort is very large and the grounds and pools are pristine, the beach was somewhat disappointing as it was really full of seaweed, beach bar staff were amazing and palpalas and loungers were plentiful. The crew on the beach worked tirelessly to keep up with the seaweed. The food was very good with lots of selection. The Brazillian a'la carte was our favorite. The rooms were very nice. We found the workers were the big plus here, always  [... read more]pleasant and willing to help. The evening entertainment (we went to 2 shows ) were very good. All said we had a very relaxing vacation. The distance from airport and the seaweed on the beach would be a reason not to return.

Barcelo Maya Grand Resort: Beautiful Resort

This was the largest resort we have stayed at however the layout was really well planed. The distance from our room to the beach or restaurants was not far. No need for trolley buses you find at other resorts although they actually do have a double decker bus that makes the rounds between all the resorts in the complex. Lots of activities to do, from snorkelling, jet skis, hobby cats, they have dolphin swimming on the site. Food was good, liked the Kyoto Japanese restaurant the best out of the f [... read more]ive we tried. Grounds are kept very well, rooms clean, pools are great and very large. Beach was clean lots of palm trees for shade, lots of chairs, the usual problems with sea weed but nothing over the top, staff was very friendly, special shout-out to “Brian the Myan “. All in all very nice resort, we would return there.

Iberostar Waves Quetzal: Stupendous Time!

The resort is absolutely beautiful, the beach is amazing. The food was great & the drinks as well. What most impressed me tho was the service; everyone was so fun & kind. Will return for sure & recommend it to friends & family.

Bahia Principe Escape Sian Ka'an: Beautiful Resort!

The setting of the resort was majestic. The staff were very helpful and friendly. The only drawback is it is far from the beach, however, we had so much fun travelling back and forth in the golf carts. We had great laughs. Awesome trip!

Occidental at Xcaret Destination: Beautiful hotel wildlife is amazing

Pros - Animals on the resort are beautiful actually had monkeys coming to our patio - no reservations required for restaurants - Great staff -Good food Cons -They have a motorized gondola that goes through the resort you’re not allowed on it?? apparently it’s from the other resort next door we get to watch it go through our resort but can’t get on? They do have one for us but not the same it only goes up and down a short distance with a guy pushing it with a stick - we [... read more] brought teenagers that like to play pool but unfortunately were not allowed in the area where the pool tables are?? In the past when I’ve been to different hotels they normally turn the bar into a bar after a certain time?? - not enough Pool chairs Or beach chairs very hard to find one that’s not been claimed in the mornings honestly been to numerous hotels never had this bad of an issue:( Looking at it you would think it’s almost a lazy river going through the resort but every deceiving the bridges are blocked underneath so you can’t swim under you have to get out of the water to go over to Pool bar because of the dividers between pools -

Blue Bay Grand Esmeralda: Beautiful Resort

Would definitely go back. Great amenities! On the negative, I do t like how they constantly try to go to a time share presentation. All we wanted was to secure our transportation back to the airport but they made it seem like you had to partake in the presentation in order to do so. I do understand this is a way a lot of resorts do things. All in all, a great place & would go back!