Royalton Hideaway Negril: AVOID!

Hideaway at Royalton was a big disappointment. Their mindset seems to be this; you’ve already given us your money, we don’t care about you when you get to the resort. Let me go through a few of my experiences: 1. After 12 hours of travel, we arrive at the resort night, the Hideaway lobby is closed, we go to the main lobby (family friendly area) and the workers are shocked by our arrival as if we did not have this booked months in advance. No one helped us find our rooms in the dark! The room [... read more] was freezing and the AC was impossible to find (would have been nice for someone to show us around), We went to sleep hungry (no food available). 2. We NEVER received any welcome or orientation about the resort. The individuals working here are extremely rude (with a few exceptions). No one is willing to apologize for mistakes. Waiters/Waitresses were very nice, but thats about it. Hostess for restaurants were extremely rude. 3. Cockroaches everywhere. That says it all. Overall, the food was fine, there are select few of the workers who are friendly. However, the reception is so disorganized, unwelcoming and uncaring. NOT worth all the money.

Royalton Splash Punta Cana: Family Trip

The hotel was very clean. Water park was good for kids that were tall enough. Never a long wait. Food was good and people were so nice. No safety concerns and always eager to help. Overall a great option for families.

Royalton CHIC Cancun: Fabulous resort

Everything from beginning to end was great Loved the grounds ,room and staff went above & beyond. We would definitely return to Chic Punta Cana We have referred this hotel to many of our family members and friends

Royalton Hicacos Resort and Spa: Great Property

We were very happy with the resort. The best thing about the resort is the staff,very friendly and willing to assist the guests. We have stayed at other resorts in Cuba and Mexico which we enjoyed but your staff surpasses all others.

Royalton Punta Cana Resort: Great Resort!!

We stayed here dec12-19, the hotel is beautiful and well kept, the food is really good and we did mainly stick to the buffet. I have noticed that service isn’t as attentive as it use to be (drink orders) Really my only slight disappointment was the room and the Wifi signal. Our room when booked was called Diamond Club Luxury room and there was nothing luxury about it, just a small room king bed and one sink with little counter space. Clean yes and comfy bed but not what I expected especially for [... read more] Diamond club. As for the Wifi at least for me constantly in and out which was annoying. Other then that we had a great time

Royalton Hideaway Riviera Cancun: 3rd time in this resort

Still a nice resort, especially I caught it at a good price. Last time was a year ago in Dec/2022. Dorado is still our fav restaurant. Most aspects were pretty much the same, except our mini fridge wasn't replenished. I had to call everyday. Even after I complained at Hideaway guest services and was told it will for sure be filled everyday, it still wasn't. We gave up and just got bottles of water from the lounge to being back to our room. And there was a day when our room wasn't made up [... read more] at all and we'd have to call to have it serviced while we went for dinner. We've never had so much problem with mini fridge before, Hideaway or other resorts. That part was very disappointing. But we still enjoyed ourselves.

Royalton Hideaway Riviera Cancun: An Excellent Resort But..... Adults-only Diamond Review

Full disclosure, I had what may have been the nicest room at the resort if one was looking for beachfront, swim-up serenity. The room was large and comfortable. The view to the ocean was 10/10. The room was kept clean and stocked and the entertainment system was adequate (despite only working 2/3 of the time). I was in 1105. BUT! Despite being adults-only Diamond, you really need to access the entire resort, making only the time in your room really that elevated experience. 90% of servi [... read more]ces are in the large, family friendly and NOT serene part of the resort. Restaurant dining only had one option in the adults-only diamond club area (and it was excellent). So this is not truly an adults-only diamond club experience, in case that's what you are used to at other high-end resorts. Last point: the diamond club lounge in the adults-only is like a rec room, including very uncomfortable furniture, funky smell, a well stocked but awkward to use bar- not something I could see anyone wanting to use besides for check-in/out and problem-solving. I would return if the price was right, and especially to room 1105. I never did figure out how butler service was really very helpful at all.

Royalton Negril Resort And Spa: All the negative reviews are true

Food sucks. They’re serving frozen food and calling themselves 5 star resort. This place felt like a scam. All the negative reviews I read were true. The entertainment was not good. The stage audience chairs were empty.

Royalton Antigua Resort and Spa: Love the beach and view

Picturesque resort with beautifully groomed grounds. The ocean and beach were amazing. Although it is a small resort with short beach you can walk up to the lookout point- just wear appropriate shoes for the incline.

Royalton Grenada Resort and Spa: Quiet Resort to relax

The resort itself was well kept. The rooms were nice and cleaned regularly by housekeeping. The room fridge bar had very minimal alcoholic options (only beer) There was also not a wide selection of food at the buffet and had a lot of the same foods repeated daily The entertainment was low and not lively.

Royalton Grenada Resort and Spa: Very nice resort

Beautiful grounds, friendly staff, good food options, supply with beach towels excellent, nice pools, good beach, enough beach chairs, overall very satisfied with two weeks vacation! Quiet, we had a nice view from the second floor in the building 11, corner unit, between the two pools and close to the beach.

Royalton Grenada Resort and Spa: Wonderful Resort

This is a great resort. The service was excellent. The GM, Audrey was always on hand with a warm welcoming smile. The food and beverage manager, Yuvi, was obliging and worked hard to ensure guests were happy. Resort is clean clean clean! No problem finding lounge chairs at the beach and pool any time of day. Sunwing was also excellent.

Royalton Splash Riviera Cancun: Very good resort for families with kids!

We had a trip to this destination as a group of 11 (8 adults and 3 kids). We never were at this destination before and decided to try it. There are some assessments of the trip: Hotel/rooms: rooms are of sufficient size, very clean with everything required available. Beds can be changed as often as required. Minibar was restocked daily to replenish consumed items (regular assortment for Mexico). We found that rooms with so call "ocean view" are not really required since garden view rooms have [... read more] partial exposure to see ocean as well. No complains regarding hotel/rooms. Grounds: there is not much green space since hotel is surrounded by lush swamp and only areas someone can use is beach strip and internal area of u-shaped hotel's building. Plenty of pools are available with different water temperature and depth which satisfies adults and children. Lots of loungers everywhere, unlimited towels are available almost 24/7 with no towel cards which is very convenient. Various slides are attractive for everyone (kids/adults). Beach: beach is sufficiently long and walkable with sea weeds cleaned every morning. Swimming area is surrounded by buoys which break large waves and making swimming more attractive. On negative side, color of water was a bit strange - greening/brownish - and murky especially afternoon. Some plastic debris was floating which may be discouraging for sensitive people to swim. Bottom was sandy with no rocks. Food: buffet food was various to satisfy needs of people with different diets. Daily sashimi, soups, salads, fruits, etc. However, availability of meats and fish could be improved (beef, lamb, salmon) and service at grilling islands was not really fast. Also, ready-to-go grilled food was not always timely available. Between pools some stations were available to get some snacks during day time which was very good! A-la-carte restaurants: as almost everywhere in Mexico and Dominican Republic, it would be unreasonable expectation to experience very high quality of authentic culinary based on restaurant's type. We visited Italian (good), French (so-so), Japanese (show, presentation was good with the same menu of fried rice and grilled proteins - flank steak, salmon, chicken breast and shrimps) and Brazilian. In the last one, staff has very limited understanding of what Brazilian steakhouse is about, picanha was undercooked, chicken was bloody inside making it unsafe to eat. Trimming knives were dull making meat shaving very challenging. As such, our experience was not very good. Also, some of us visited steakhouse with kids and it took them almost two hours to be served. We believed that absence of reservation with staggered time and volume of visitors is the main reason for somewhat unsatisfactory service. But, maybe, other people considered that all was good and only us have some negative comments. Finally: I would rank this resort as solid 4 stars and perhaps family with children may come over for a week or so due to all conveniences for them. Personally, I would not come again since for about same price there are (in my opinion) better resorts (e.g. Barcelo, RIU or Palladium) in Mexico and Dominican Republic.

Royalton CHIC Cancun: Best all inclusive!

This hotel is phenomenal! The staff work so incredibly hard for long hours to ensure we have everything we need. They have great shows and lots of varied entertainment. The drinks and food were delish! The hotel was walking distance to the market, coco bongo and senior frogs. Great party atmosphere and the best beach. Would go back in a heartbeat.

Royalton Negril Resort And Spa: Great resort!

Big resort with lots of options for beach, food, rooms and entertainment. Rooms and entire resort are very clean - rooms cleaned daily. Overall service was great with fast turnaround times. Food was good - however, the Jamaican options at the buffet were great. Only complaints would be kids pool and the al a carte restaurants. A la cartes - Tex Mex and Calypso was extremely slow. Kids pool - water was cold and the big bucket that drops water was too aggresive and loud for our kids (4 and 6 [... read more]).

Royalton Splash Riviera Cancun: Royalton Splash Holiday

We had a wonderful holiday at the Royalton Splash. We have travelled several times to Mexico and the Caribbean, and were very impressed with the service, accommodations and incredible food at this resort. This is definitely a resort that is geared towards young children - lots of activities and evening shows for smaller humans who looked to be having a blast. The beach is beautiful, but the water is not clear for swimming. Very little seaweed during the time that we visiting and a walkable an [... read more]d safe beach. The short shuttle ride from the airport is fantastic. We felt that the staff were incredibly responsive and we look forward to returning in the future with grandkids.

Royalton CHIC Punta Cana: Top Notch Resort!

I have travelled to many different places in the Caribbean and this resort is at the top of my favourites. Everything from the food to the rooms to the staff was 10 out of 10. There is a great mix of age groups at the resort. the hotel has some theme nights and they do a great job putting on a show/party in the lobby area each night as well as lots of fun activities if you wish to participate during the day. We are definitely coming back here!

Royalton Hideaway Riviera Cancun: O.K. Resort

The Hideaway section reasonably good. Only one restaurant. With diamond purchase, we had two butlers. Both very good. Lorena was exceptional Alfredo was reasonably good but did miss one reservation for dinner. The Royalton section very large & noisy. Most restaurant staff too busy to chat with customers. One outstanding server was a gentleman named Rene. He could not do enough for you.

Royalton Bavaro Resort and Spa: Great all around!

This was a beautiful resort with something for everyone! Plenty of bars and restaurants, pools, lazy river, gym etc. I loved that reservations were not needed for restaurants (except tepanyaki) and the food was great. Steakhouse and Italian were my favourites. Staff were super friendly. Room was clean and modern. Would definitely go back.

Royalton Grenada Resort and Spa: Royalton Grenada delivers!

My husband and I chose Grenada and the Royalton to celebrate our 15th wedding anniversary and had a great time! Beautiful resort, beautiful beach, beautiful island! We were very happy with our ocean front room and appreciated the celebratory touches added upon our arrival. We enjoyed the facilities, including all restaurants and the variety of delicious food with lots of activities onsite and friendly service. Only thing to caution for the beach is that in certain sections of the water, there we [... read more]re patches of sea urchins to be aware of. It would be helpful if these were marked/identified with some signage (water shoes recommended). Best area of the beach to avoid this is on the side of the resort just past the Italian restaurant and chill pool - splendid stretch, no sea urchins there! Other than that, only other thing to improve on is better daily replenishment of the in-room snacks and drinks in the fridge. Overall though, we had a lovely time and would go back!