Tropicana Hotel: Million dollar view

Upon arrival the staff were super helpful ensuring we were satisfied with our room after a minor issue. Cleaning staff and beach staff were super friendly and helpful. The hotel itself is clean and we enjoyed lounging by the pool, on the beach, and in many of the lobby seating areas as we connected to wifi and downloaded movies. We will be returning next year for sure and highly recommend Hotel Tropicana for a reasonably priced experience right in the middle of the bustling romantic zone.

Barcelo Maya Colonial: Very busy post Christmas

The rooms are okay, the entire vicinity is great, lots to do however very busy. Long waits, have to be very early for beach chairs. Food is good, very family friendly. Service was lacking but I think it's because of the volume people. If your going to pack a resort there should be efficient staff. No fireworks for new years, along with lack of communication regarding reservations left our one planned family dinner (23 people) to all being separated. I would recommend not going during their busy  [... read more]weeks, not worth the top $. Note very rocky beaches and shore.

Barcelo Maya Colonial: Great trip

We love the Barcelona Maya Colonial, The place is beautiful, room was very clean . The food was good, and the staff were helpful and friendly . We could always find a place to sit by the pools or beach.

Hotel Xcaret Arte 16 Plus: Exceptional experience

Everything was amazing and they put care in having quality down to every last detail. The art is beautiful throughout the resort, even the dining chairs in every restaurant are beautiful and crafted to subtly match their different cuisine's theme. The service is exceptional and smiles don't feel forced. The food... is incomparable to other resorts. It's just on another level. I can't recommend enough.

Grand Palladium Vallarta: wonderful week away

This resort is located a little further north of Puerta Vallarta but it is worth it for the peace and quiet. Our rooms were spacious and while a little outdated, in good condition. We had a couple of issues with the safe and toilet which was rectified easily. The grounds are very well maintained and the staff are all friendly and helpful! The timeshare sales people were persistent for the first day and then left us alone for the rest of the stay. The beach area and adult pool are lovely. I [... read more]t was amazing to watch humpback whales in Banderas Bay from the resort. We saw them almost every day. The a la carte restaurants were easy to book and the Italian restaurant Portofino was our favourite.

Haven Riviera Cancun: Great resort

Staff were excellent. Pool and grounds were lovely. Food was good. Swim up pool was very nice. Any bottles of wine ordered from room service were outragously expensive (so we did'nt order any). Junior suite room was smaller than most regular rooms we've stayed in (in Mexico) and a bit dated. Had a very nice stay but woud choose other resorts before this one.

Riu Latino: Terrible manager

We are actualy stick in Mexico nexause of Sunwing. We visited the Riu Latino. Got there a day late. Sunwing reported our plane and the manager kicked us out telling us that Sunwing wasn't rebooking for us. No Sunwing representant helping rebook for us. The Riu cut the internet off on us and we couldnt book something else.We got threatened to leave or they would call the cops. We are good people and got treated like criminals. Us and the others on our flight. We are now paying hotels and food a [... read more]nd taxis and leaving tonigght on another flight.that we booked at our charge, 3 days late.

Occidental at Xcaret Destination: Great resort

The resort was great! The staff was amazing and the grounds were always kept clean. The only thing I did not like was the “waterfall” at the pool bar near building 19. The water would get in your drink and that was gross

Grand Oasis Palm: Good Resort!

Hotel was ok, room was overlooking the pool/ocean but was loud some nights and rowdy. The restaurants that required reservations were a drag as you’d waste an hour trying to make them. The service was great whether you needed information in either language but some of the restaurant workers were confused with their hours as they worked in multi establishments…house cleaning was hit and miss, varied times each day…resort was clean

Sensira Resort and Spa: Very Nice, Modern, Family Oriented Resort With Issues

The hotel layout, grounds, pools, rooms and facilities are very nice. While it has a dedicated adult section and pool, overall it is best suited for families with children. If you want quiet relaxation, this is not the place. We have stayed here during the Xmas holidays and encountered many issues. Giving it the benefit of doubt, I hope the problems we experienced might be chalked up to staffing shortages. One must hope (especially the management/owners) that the problems we experienced or obse [... read more]rved are not systemic. From an adult perspective, the most annoying problem was the loud, rhythmic noise (music??) blaring all day long. Unbearable! The quality, quantity and selection of food in the buffet style restaurant is very good. The "specialty" restaurants (with the exception of the Senses) are mediocre at best. Not to mention the challenges of making reservations to them. The effort in daily cleaning up the beach from the seaweed inundation is very commendable.

Riu Palace Cabo San Lucas: Expectations exceeded!

Huge hotel, two very large pools and lots of seating areas. Service was excellent during our entire stay! Not a single complaint. Food at the buffets had a lot of variety, plenty to choose from, even for the pickiest of eaters! Tried 2 à la cartes and they were both great! Rooms were just as expected, clean, spacious, and large bathroom and stocked bar and fridge. Everything we could have wanted. Access to the neighbouring resorts was easy, kids enjoyed the water slides at the Santa Fe, just a  [... read more]short walk. Taco stand at the pool was delicious for lunch or snacks. Cafe/Bar closest to the lobby offered great views and excellent coffee and drinks.

Ocean Riviera Paradise: Great Family Vacation

The hotel overall was good. We would not say 5star - we felt they catered to selling Privilege packages and they received the better service - private pools, separate beautiful restaurants, private shuttles, nicer rooms etc. The resort is older and could use an updates. There were not enough shuttles for people. The staff were all great - especially the staff in the bowling area. We had so much fun bowling!

Secrets Huatulco: Great reort!

Very laid back resort. A little on the old side for a Secrets resort but beautiful none the less. Not as chic as other Secrets but that was an appeal. Food was great and so was service. No complaints at all. Very private and gorgeous beach. Lots of free water activities. Overall a 4.5 out of 5.

Hotel Xcaret Arte 16 Plus: A few disappointments this time.

A beautiful property overall, and some high points as always, however - we had a few disappointments this time that had a material impact on our enjoyment and the hotel's reputation in our eyes. We experienced a handful of closures to valuable parts of the facility, we noted several times that a very 'rules-oriented' staff mentality has emerged, and there were some lapses in cleanliness that I would consider a bit shocking for this 5 diamond establishment.

Bahia Principe Escape Sian Ka'an: Fantastic getaway!

Exactly what a vacation should be. We celebrated our first Christmas vacation as empty nesters. The resort was beautiful and the staff were very polite, helpful and always happy. The nightly entertainment was fantastic. It was well worth the cost and we are thinking of returning.

JOIA Paraiso by Iberostar: Iberostar Grand Paraiso

Food in a la carte restaurants good Buffet excellent Staff attentive Golf course one of the best we have been a number of times so we know what to expect over time the hotel has changed but overall remains a 4-5 star resort

Unico 20 87 Hotel Riviera Maya: Unico is awesome

Great food, service, beach and atmosphere. Sunwing is an absolute disaster, will never fly sunwing again under any circumstances. They deserve to go bankrupt.......................................................................................................................................................................

Villablanca Huatulco: Our home away from home

We love this hotel; it's staff, the food & location. Any small issue we had was addressed quickly and with a smile. We are returning in March. The hotel is clean and comfortable and we always feel safe. We've met some beautiful people in Huatulco!

Bahia Principe Explore Akumal: Everything we expected and more

We had no complaints, buffet were very well stocked, AlCartes were great, Pool entertaiment was the best, were seniors and if you did not move your hips nothing would get you moving. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Dreams Jade Resort and Spa: Disappointing DREAM

A beautiful resort but, sadly, it has gone way downhill in past few years. Possibly too big and needed more attentive management. Upon arrival, the hotel presents well. Beautiful well maintained central gardens, bright fun cosmopolitan central areas with bustling bars put this resort at the front of the line. Shortly after arrival it quickly became apparent that there was some staff communication issues as nobody seemed to be able to make decisions. Pretty sure they use facial recognition soft [... read more]ware for entry to buffet and ala cartes, a tad distasteful especially in this climate. Staff were pleasant but most tired and grumpy and couldn’t answer any questions. On a gorgeous stretch of beach near the marina and town makes its location desirable. I know it’s beyond their control, but the beach is now a fraction of the size it used to be due to erosion. It’s also rocky, uneven, weedy and has such a powerful surf even on calm days most ppl had a hard time getting past the first wave, especially children. Limited chaise chairs on ocean fuelled towel wars. Buffet during peak season was sad. Unlabelled, uninteresting, bland, limited quantity and variety, confusing traffic flow and no attention to presentation - overall very unappetizing. The buffet counters were Poorly staffed and they moved the food around daily making it frustrating to find simple foods. They regularly ran out of toast and fruit early in breakfast session. Their over use of seed oils left a bad taste in our mouths. Overall, the entire facility was dirty. Our hallways were never cleaned once. Room service took hours to bring food and they didn’t answer to pick up dishes so animals came into buildings at night and ravaged plates. We’d regularly be woken up by crashing fishing and animal sounds in wee hours. We’d wake up to broken dishes and food squished into stairs and corners which were never cleaned during our stay. Our room, although beautifully laid out, had very scratchy sheets, heavy uncomfortable bedding and rock hard pillows - even the special order pillows off room service we’re terrible. Hot water ran out by end of day. Tv and internet were very spotty, slow and unreliable everywhere in resort. Food was hard to obtain outside of “barf-fet” hours. The 24 hr Coffee shop offered limited foods and served Coffee in small plastic mugs with no take out lids and no ceramic for dining in. A 24 hour snack bar is much is needed. Pool beautiful design, heated - but overrun with kids. Dreams? I think not, more like a nightmare!