Blue Bay Grand Esmeralda: Overall good resort.

The resort was well kept and the staff was friendly. We found that the resort size was just far to big for them to be able to offer a fantastic customer experience. Food was great in the beginning of the week, started to quickly go down hill as the days went on. Again they are trying to cater to the masses. The beach was lovely, lots of seaweed but the entire coast line is covered. Helpful tip a lovely lagoon is about a 10 minutes walk up the beach from the resort, worth the walk. Store prices w [... read more]ere far to inflated for what was offered. They had some local artisans from playa del Carmen host a night market one evening which was nice. The staff did a great job but I imagine they are flat out all day and just exhausted. Pools were large and clean. Our room was a bit of a walk to the beach about 15 minutes, so we had to attempt to pack for the day. Overall good experience, would not rank high on our must return list of resorts though.

Blue Bay Grand Esmeralda: Love the Mexicans!!

The hotel and grounds are lovely, if excessively spread out. We really enjoyed the personnelle and found them helpful, well-trained and pleasant at all times. The food was copious, although very ordinary, with the exception of the French restaurant. We did have a problem with our first room but the hotel sorted it out quickly. This is a good resort for young families.

Iberostar Waves Paraiso Beach: Great resort for kids

Hotel was great. So many options/activities for the children. They were very impressed with the Star Camp, pools and beach. They also enjoyed the play structure and carousel in the evenings. Grand kids were very impressed with the breakfast buffet. While it is a huge resort, there were carts constantly circling to get you from one end to the other if required. We ordered and paid for an upgrade for a birthday party celebration and everything was well received. While most of the service st [... read more]aff could speak some English, answering any questions requiring details for the answer was often a challenge. The staff work very hard. We would return.

Bahia Principe Explore Coba: Great Resort

The resort was amazing. The food was great, clean rooms and staff was very friendly and helpful. We would go back and stay here. We enjoyed it very much. There is so much to do here, you don’t have to leave the resort to have a lot of fun.

Grand Riviera Princess: Great resort for the whole family!

This resort is massive! With four hotels in one, it’s no wonder the resort in so large. However, there are shuttles every 15 minutes to take you where you need to go (beach, lobby, etc.). Food was fantastic and consistent in all restaurants. Lots of activities that will keep the whole family busy! This is my second visit to the Grand Princess and I have referred many close friends to this resort as well and they loved it!

Sandos Playacar Beach Resort: Great Resort

We stayed for a week at this resort over March Break. It was clean and eco-friendly. We had issues the first morning with our shower and our toilet but they were quick to respond and resolve with no further issues. There is an opening with shutters from the bathroom into the bedroom which is inconvenient but not a deal breaker. You couldn't see through but the light shone through from the bath to the bedroom which is disruptive at night. Lots of choices for restaurants so we could eat at a  [... read more]different place daily and the food was quite good with lots of healthy options. Staff were all friendly, no matter who it was, everyone said hello. The attempt to sell you on the Royal Elite program was a nuisance but I gather happens at all resorts. Overall a great week!

Secrets Maroma Beach Riviera Cancun: Totally over the top

This was our eighth Mexican all inclusive. Secrets Maroma was the best we have stayed in to date. The room was beautiful, the ground wonderfully kept. The best part was the service. When you go to the pool in the morning, the pool concierge greets you, and finds you loungers and puts towels on them, and up goes the umbrella, if you wish. This is the same if you go to the beach. Cold water handed to you right away. The pool bar servers are always around to bring you anything you want, including [... read more] food if you wanted. The entertainment staff was excellent. We really enjoyed all the shows. So many fun activities all day long. The a la carte restaurants were wonderful. We really enjoyed the buffets also. All in all the best holiday to date.

Grand Oasis Riviera: Little too quiet but beautiful spot

Far from airport. Was very quiétude during pour stay. Would have appreciate music and animation during the Day. Didn't Read Much before last minute booking. Good food. Loved the beach. Pictures let us think we would have access to the Sian Khan hôtel next door which wasn't the case... Little disappointed but well rested.

Iberostar Waves Paraiso Beach: Great resort

Had a great week in Mexico. The staff at the resort were amazing. Some even remembered us from our last visit to the resort 4 years ago. Well be going back again next year with a bigger group. The kids area is amazing as well.

Hotel Xcaret Mexico: Best resort ever!

This was my second visit to this resort and incredibly it was even more amazing than the first time. The resort is stunning, nature based and set in the jungle amongst rivers. The rooms are well appointed and have amazing showers. The food, the service, the parks are all top notch.

Barcelo Maya Colonial: It was okay.

It has become very commercialized since we were there 3 yrs ago. At that time it was a great small resort. That is why we have come back 6 times. They put us in the wrong resort when we got there and it took 2 days before we were put in the resort I paid for. As far as a welcome pkg which I also paid for, it did not show up for 4 days and that was with a daily reminder to the people at Transat. It took 4 different people and 4 days to get what I paid for. The food in the resort was good and  [... read more]the staff as always are very pleasant and helpful. I do not think we will go back there because this past trip felt like a fight trip with the hotel and not the relaxing vacation I am use to having when at the Barcelo.

Blue Bay Grand Esmeralda: Awesome resort with a very luscious grounds.

Resort is very spacious and very well maintained, always see ground keepers working away. Room was clean and had all the essentials including an in room coffee maker, every day had clean towels and fridge replenished. Bonus was they had cold water available to fill your own bottles at all beverage stations (bars & restaurants). Buffets were busy but never had to wait more then a few moments to get seated or food/drinks. Afternoon by the pool always had entertainment, I would suggest going early [... read more] as chairs are hard to come by especially if looking for more than one.

Dreams Tulum Resort and Spa: Very Nice resort

Travelling as a couple, no kids. Well kept very clean resort. Great for families. Excellent service everywhere we went, little to no wait at any of the restaurants we went to. However, a big drawback for us was that the beach was very rocky. Getting in and out of the water was not an easy stroll in and out as there were long stretches of rocks that were a couple of feet drop or step up. Definitely need water shoes! Also for us, the alcohol choices were limited. Most of the mixed drinks all tas [... read more]ted the same with that super sweet sugary taste. But overall, this is a beautiful resort.

Dreams Aventuras Riviera Maya: Amazing resort with the best service around!

Everything from start to finish was absolutely amazing! Every where you went the service was amazing. Everyone was very helpful and kind. The gated community of puerto Aventuras was probably the best part. We walked down to the strip of restaurants and shops a couple nights and felt just as safe as Canada. Everyone was friendly and not pushy when it came to the shops

Platinum Yucatan Princess: Nice resort but not 5 star.

This resort was a series of hits and misses. For example, the activity pool which offered some of the cooler activities was out of commission... miss, but the buffet was delicious, varied it's content, well maintained and clean... hit. On the other hand the beach was overrun with seaweed... miss, but had ample seating and an excellent balance of shade & sun PLUS super beach bar service... hits. The room was large and clean enough... hit, but did not contain a full length mirror... miss. [... read more] The spa was disappointing. We booked a couples massage and the last 10 minutes of the treatment it became very apparent that both masseuses were more interested in the silent conversation they were holding than completing our treatments as their hands stopped moving entirely so that they could focus on one another rather than on us... miss, however our subsequent pedicures with the fish tank was amazing... a giant hit. The ATM in the lobby would not accept my cc and the front desk was completely useless and uninterested in assisting me in obtaining any cash... massive miss. To be clear, the card worked seamlessly everywhere BUT the hotel sanctioned ATM. Other misses in my opinion were that the a-la-carte restaurants did not offer any vegan options, nor did the snack buffets. Overall a nice place to stay. No the 5 stars they claim to be though... more like 3 1/2.

Occidental at Xcaret Destination: Perfect for any group!!

We had an unbelievable time. Royal plan COMPLETELY worth it. We were incredibly spoiled with luxury everywhere no only in room, surrounding flora and fauna but also by the wonderful staff. Happy all the time it seemed. Incredibly clean resort. Buffets good but restaurants spectacular. Travelled with our 2 girls,10 and 11yrs. Lots to do never, a dull moment if you are looking to stay on the move. But plenty of day beds to do absolutely nothing on other than watch the ocean.

Platinum Yucatan Princess: Wonderful getaway!

We went as a couple, my husband and I, just to unwind and take in some sun. Service was 5 star, never waited for tables or drinks, waiters very attentive! Rooms always cleaned and made up so wonderfully and promptly each day. Staff super helpful and friendly. We stayed in the platinum section and were pleased with the location and short walk to restaurants and beach. Completely surpassed my expectations as I had read some questionable reviews. The only negative comment would be that the beach f [... read more]ront is rocky entering the water and some days there can be a lot of washed up seaweed, but that's an issue that the entire shoreline of playa del carmen battles with and not much the resort can do about! And so they make up for it in all the other areas! As for swimming in the ocean we simply walked 1 minute down the beach to the grand princess section (which you have access to and all the amenities there as well!!) and their beach is super easy and fun to swim from! We had a great time and have zero complaints and no regrets! Super relaxing and just the right amount of quiet time mixed with some enjoyable entertainment.

Dreams Sapphire Resort and Spa: Top notch service!

That's what you can expect when you stay at Now Sapphire! Staff was amazing and service was outstanding. Everyone was cheerful, friendly and helpful. Grounds were amazing, pool was beautiful and the beach was lovely. They were battling seaweed while we were there which made it undesirable to go in the ocean. Food was good! Lots of choices! Great family holiday. Would definitely recommend!

Paradisus La Perla Adults Only Riviera Maya: Paradisus playa del Carmen la perla

The entire grounds in resort was in exquisite order, trimmed tidy. All in all well kept. Food was beyond excellent. Cannot say enough about the staff. They all went over and above to make our stay unforgettable.

Iberostar Waves Paraiso Beach: Beautiful Resort

Very enjoyable, stress-free experience made possible by excellent staff, pristine grounds and great food. Buffets were very good and restaurants were good as well. Disappointed to see most restaurants less than half full considering difficulty in getting reservations.