Riu Guanacaste: Had a blast! Resort was awesome!

We just got home from a week at the RIU Guanacaste resort and absolutely loved it! Rooms were nice, food was great and lots of variety. The pool and swim up bar was a blast! The staff throughout the whole resort were super nice and friendly, and speak really good English! The weather is beautiful, hot and sunny but not humid! Saw monkeys, cool birds, deer, and a sea turtle! We went for a nice walk on the beach every morning and saw some new wildlife everyday! Overall we had an amazing trip! We w [... read more]ould go back for sure! :)

Riu Merengue: Fantastic entertainers!

Lovley pools, oven was full of seaweed and coral. Hard on the feet. Staff were great. Went to bravissimo at ocean world. Wonderful food and the show was wonderful as well. Also the cable car city tour was great

Grand Memories Varadero: Would not recommend

Half the of toilets and sinks weren't working. Usually no hot water in mornings. Not up to the standards of a RIU. Heard the resort has been sold and it seems they are just letting it go, no repairs being done. Ran out of food and drinks. Could not get bottled water.Very disappointing.

Senator Puerto Plata Hotel: Simply amazing!

We just arrived back from a weeks stay at Riu Bachata and it was just right for us. The people were very friendly and accommodating. The room was very clean and well stocked with different types of drinks. The grounds were immaculate and they always seemed to be cleaning. The beach and pools were great and even had waiter's on the beach bringing you drinks. With just a couple of minor issues, like the remoteness, which some people enjoyed, we would definitely return.

Senator Puerto Plata Hotel: Awesome Resort!

This place is wonderful. Lots of shade if you want it Long clean beach Clean rooms Always lots to choose from at the buffet or a la cartes Lots of activities Big but not too big and great service overall

Riu Merengue: Very clean and well taken care of

Wasn't impressed with food overall. The evening entertainment needs to be updated and more interactive with the guests. Good place to just relax and get some sun if that's all your looking for. It was okay

Riu Palace Riviera Maya: Great resort

I stayed for 2 weeks and my only complaint is we were placed in a jr suite in behind near the tennis court There was no privacy Staff always back and forth You would think for 2 was we deserved a better placement

Riu Caribe Cancun: Excellent resort

Nice hotel very good services, pools, restaurants, huge selection of food. Friendly staff. Good location. Nice view of the ocean. Close to downtown. Great selection of trips around and activities. Worth the money.

Riu Palace Punta Cana: Beautiful 1st tropical vacation resort

I am 52 years old & finally got to go on my "very first" tropical vacation. I got remarried in October 2014 & this was our honeymoon celebration. What an amazing resort to choose! Riu Palace Punta Cana was beautiful. The staff were all so friendly, helpful and kind whether it be by the pool, restaurants, buffets, room service. We never had one rude person. Always treated with respect. Also the daily entertainment for vacationers to participate in was so much fun and I sure won't forget Coco Loco [... read more]. He sure got everyone involved. The best part was the nightly music in the courtyard. It sure put me in my happy place. "Thank You Riu Punta Cana" for making my first tropical vacation a memorable.

Riu Flamingos: Great place for a great price!

Stayed at the riu jalisco from January 30 to February 6! It was a great experience. The staff was very helpful. If you have any issues and give a call to customer service, they assist you right away. We wanted an extra blanket one night and they brought one up within 15 minutes of calling. Staff in restaurant and bars are very friendly! We had Pedro a few nights in a row for supper and he was the best server!!! Food and drinks are very good with a good amount of variety. Rooms are always clean.  [... read more]Beach area is nice and we never had a problem finding chairs for our group of 8. I would go back to this resort!

Grand Memories Varadero: Awesome vacation

The grounds were well kept. The lighting at night on the path to our room was poor. The room was very nice and very clean. The food was good. The a la carts were amazing. The staff friendly. Entertainment very good.

Grand Memories Varadero: Okay

Stayed 1st week February 2015 rooms nice. No hot water first 2 mornings. Stayed in adult deluxe section good thing food in restaurant there much better than open buffets. Beach was beautiful went everyday. Pool water too cold hot tub not hot at all same as pool staff majority very helpful and nice room cleaned daily very nice difficult to getal a carte where we wanted assigned before we got there. Not everyone likes fish, seafood. Some public washrooms not in good running order many no taps one  [... read more]of 4 broken little things like that overall goo need more vendors in resort

Riu Palace Las Americas: RIU sets the bar high

My husband and I went to the RIU Palace Las Americas from Jan 30-Feb 6/15 to celebrate our 10th anniversary. We wanted to go to a RIU resort as we had had our first experience with RIU on our honeymoon and were thoroughly impressed with the quality and high standards of service they provided. We were not disappointed this time either. The quality of the hotel, its facilities, service, staff, food and drinks were as excellent as we remembered. We only had 2 disappointments: 1) there isn't a long  [... read more]stretch of continuous beach to walk on at this resort and 2) our trip was marred by unbelievably obnoxious and ignorant people (just a handful - a loud, obnoxious handful). Of course that is nothing to do with the hotel. I was just surprised that that kind of behaviour went on at such a nice resort, and was allowed to go on. Otherwise, we would absolutely recommend the RIU brand and this resort in particular.

Riu Palace Antillas: rooms a big dissapointment

while the pool, beach and staff were all wonderful the rooms were very disappointing. the lamp shades had rust and mold on the inside, the carpet was split and frayed and so badly split you could trip on it. The walls in bathroom were so dirty I wiped them down. I complained to front desk, sales manager, Sunwing rep and room manager and nothing was done. I could have moved to the Riu Palace for an additional 50.00 per night...x 7 nights.

Riu Palace Punta Cana: amazing clean resort

We had a wonderful time. The accommodations and the clean grounds were beautiful.The staff were extremely friendly and helpful. The food at the buffets was excellent and the restaurants were also good. Thanks for a great week.

Riu Bambu: Average resort

Resort is older, food was ok nothing special, drinks are awful both alcoholic and non, juices were very syrupy and sweet. Dishes always dirty in all dining areas. Staff was friendly and entertainment was ok some shows better than others. Not many seats at the pool due to people saving with towels. We removed towels and sat in the chairs anyway and the people who left there towels never came to use the chairs. Overall wouldn't recommend this resort.

Riu Caribe Cancun: beautiful resort

the resort is very well kept. The rooms very clean, no issues at all. Food was very good, always a great selection. Staff was very friendly and helpful if you had questions. Beach was beautiful. Would go back to this resort again.

Grand Memories Varadero: Trip was good because of the friends we were with.

Would not go back. Unfortunately we found out that the resort has recently been sold so therefore we were in the middle of the transaction and we found employees didn't case. Will not go back! Done with Cuba!

Riu Playa Blanca: Amazing beach

We were there Jan 26 for 2 weeks, 9 people. This was our first Riu and from other guests not up to Riu standards. Elevator only held 4 people. Washrooms far from the beach and pool areas. Children over powdered the swim up bar. Loungers being held from 6 am. Food was okay always plenty. Steakhouse only good restaurant. Beach was lovely and long. You are on the Pacific black lava sand. Bar staff and front desk great. All spoke English. If you are expecting Sandals don't go. Good for the money you [... read more] paid. Great landing at the new airport 10 minute drive. Rooms clean. No shampoos or lotions in rooms so bring it. Too big of a resort for our liking. Lines every where. Have bath tubs and showers only so request what you want as we did. Also requested lower floors so we could use the stairs. They met our requests. Did requests by email. Not for singles! Evening entertainment was okay. Disco fun.

Grand Memories Varadero: It's not about the service, it's about the beach

All in all it was a successful vacation. However the 6 of us will not return to the Riu. The service was lack luster. Most of the staff is miserable until you meet one with a smile... it's like a beacon of light! We struggled with the front desk to get king sized beds but eventually after wasting time arguing we got the appropriate rooms. The restaurants are pretty good, we enjoyed them. Unfortunately you are forced to wait in line in the morning 2 days before EACH (2 only) reservation. This was [... read more] enraging. Why would I waste more time in a second line tomorrow!? They seriously would not take a second reservation. On the bright side, if you got up early you could get a great lounger at the beach or the pool. Both were great! We really enjoyed our time there. We did 2 small excursions (Caribbean tour to snorkel the bay of pigs and the salsa night through sunwing) both were a blast. I was in good company, so that makes a difference. We also went to varadero on the double decker bus - don't wast your time. it takes forever to stop at alllll the resorts, just take a cab so you get more time on the beach later. We still love Cuba, just not the Riu.