Grand Sirenis Riviera Maya: Fantastic vacation!

We stayed at the Grand Sirenis for 1 week March 14-21st. It was absolutely wonderful - accommodations and food were fantastic and the staff were outstanding. Always willing to go that extra mile. We would definitely go back again. Our entire family (including our teenage daughters) loved it! Jennifer did a great job at arranging all of the details for us.

Occidental at Xcaret Destination: Can’t wait to go back!

Occidental Xcaret destination is the most beautiful the resort I have ever visited. The grounds, pools and beach are amazing. The food is delicious. The rooms are clean and spacious. I can’t wait to go back.

Bahia Principe Explore Akumal: Be careful with what you eat

The resort is beautiful, but it is not 5 star. I got food poison on day 2, my two kids ( 16 and 21) also had some stomachache problem. The food is underwhelming. The room is musky and bed is damp. The entertainment is good though. The service is pretty good for the most part. We had an excellent Butler, his name is Armando. He took care of us while we were not well, brought us champagne, candle ,essential oil and a dehumidifier.

Blue Bay Grand Esmeralda: Nice resort!

Rooms nice. Food was really good including both buffets. Lighting could've been better in the restaurant's... they were too dark in the evenings. Beach was constantly full of seaweed but hanging out at the pool was fine.

Platinum Yucatan Princess: Stuck in the 1970 s

The staff were friendly and accommodating. The restaurants were subpar ,thankfully the buffet was top notch. The drinks were hit or miss ,room service was very slow 45 minutes and cold but all in was still fun...

Paraiso de la Bonita: Peaceful Retreat

Zoerty is a small resort with lots of elbow room. The "rooms" are large with separate sitting, bed, and bath rooms. Our Italian themed room had a balcony that included a splash pool and double sunbed. Although it could do with a minor refreshing the room was clean and the maid service was excellent. We enjoyed the presence of wildlife and "tamelife" like parrots, peacocks, coatimundi and iguanas. The food was up to fine dining standard with choice to suit almost every taste. The staff at Zoetry  [... read more]is professional, helpful and friendly. Service in the restaurants was mostly very good. There were a few occasions when service was slow and a little inconsistent. I had the impression that some of the servers were learning on the job. However, in no way did this affect our enjoyment . Other reviewers have mentioned the issues with seaweed on beaches in this region. The reports are true and there were a few days when this would be a negative for beach people. During the days when the beach was clear, you will enjoy the white sand, clear water and a smooth sandy coral free bottom. Zoerty is a quiet tranquil resort, a great retreat from boisterous crowds and loud music at the typical all-inclusive.

Iberostar Waves Paraiso del Mar: Incredible resort vacation

The resort was everything we could have wished for. The staff friendly and helpful and always ready to go the extra mile. The setting beautiful and lush. The food was delicious and great variety. Everything was so clean, the rooms, pool, dining areas, walkways. We would certainly visit again!

Royalton Riviera Cancun Resort and Spa: Wonderful vacation

My son and I visited this resort in March. Really like the Royalton chain overall. This one in particular has an exceptional fitness centre and dedicated trainers. The catamaran with snorkeling right off the beach was perfect too. Rooms are the perfect size and well kept. The staff was very accommodating and friendly, food excellent. Would go back!

Iberostar Waves Paraiso del Mar: Great time

We had a great time at this resort. The pool is huge. During our stay a section of the pool was under repair so one pool bar and the waterfall part were not operating. There was still plenty of pool and another pool bar open. It was a bit of a hike to the one open pool bar and it was March break so the timing wasn’t ideal for repairs. The Beach was great with plenty of chairs for everyone. The grounds are beautifully maintained and massive.Rooms are well kept and staff is generally friendly. T [... read more]hanks Joe the bell boy for all the golf cart rides our son loved it. The food was always fantastic. Buffet was great. We were only able to book one specialty restaurant out of the three we were supposed to get at a time that worked for our toddler. (Before 8:00pm). I recommend making your reservations right away at check in which is a bit of a pain as you have to sit with staff after a long day of travel and they try to sell you on club memberships, day trips and such. Overall a good experience and we had lots of fun.

Bahia Principe Escape Sian Ka'an: Never board

This resort is a smaller gem attached to 3 other resorts in the Bahia family. It was the most quite and had the best food of all. Furthermore, if one wanted more excitement, they could simply shuttle down to a sister resort and participate in the excitement at no extra cost. All together, the resorts had everything one could ask for.

Allegro Playacar: Poor rating due to poor management

The grounds, rooms were very clean. Food was good. Management needs improvement for front desk. There was a mix up regarding our rooms. You put in a request in for building 57, we could not have them unless we paid for upgrade of 300. We could not afford that.You do not get want you request. The only availability was 38, Michele and Mahlon got the front upper level but we were behind them looking at another building. It was the only one available. We arrived at 11 and they told us our room would [... read more] be available until 3. Come 3 o'clock, they wasn't available. My husband was pretty mad because we were waiting to long.He demanded to go somewhere else but air transit was not there, so we had to wait. It should not take 4 hrs. to get our room. He demaned to see the manager but it was nothing they could do. It was very hot and we were tired. I had a headache and not feeling good. It was 4 o'clock before we received the key. At that time we would take anything. The next they tried to push a membership on us. Not a good thing. We would not go back to that resort. There was a big misunderstanding with us and the rep. for barcello. They told us they would like to talk to us over breakfast but didn't relize they were taking us for ride and wanted to show us the Occeantile Xcarlet. Nice resort but not interested. We misunderstood them on wed., we thought we were having breakfast on the resort. We asked us to take s back, to be with our friends. If they would have left us on the resort, we would have set down and listen. They were very pushy. The maids were good, kept the clean. Pool was clean, beach was good but a lot of seaweed. They cleaning it all the time. Food was good, you did not go hungry. Food available all the time. The location was good, close to playa del carmon. Close to town The bar tenders were good and entertainment.

Ocean Riviera Paradise: Family Vacation

Very clean resort with friendly staff. The facility is lovely with lots of pools. Its laid out like a small town. We upgraded to an ocean view room in the Eden section. Nice size room with a generous balcony and charming deck furniture. The beds were very comfortable. Great shower and jetted tub. The food was mediocre for the most part. They did have room service with the exception of breakfast. That was disappointing for us! We would have enjoyed breakfast on the balcony. While the staff was f [... read more]riendly, the service was typically slow. It appears as there was not enough staff to provide efficient service. We've been to many resorts and this was the slowest. The Japanese and steak restaurants were the best. As well as the ice cream shop and the cafe. The beach pizza place was excellent! The buffets were poor. The kids enjoyed the teen club and the bowling alley was very cool. Some little kids came in the teens club and saw some the more grown up video games and my son was concerned about that.The beach was pretty good. The seaweed was minimal . There are some rocks in the swimming area. When the water is calm you can see them easily and avoid them. Otherwise just start swimming! The slides in the kids pool were very slow-kid comment.

Barcelo Maya Colonial: Fabulous huge Resort

We have traveled different resorts in the Mayan Riviera over the last 4 years and found this resort to have beautiful manicured grounds along with well maintained buildings / walkways. It is a huge resort and enjoyed all the large promenades which were used for walking pedestrians only and not motorized carts. There are numerous large pools and play pools for children so we never felt crowded. The availability of lounge chairs either around the pools or at the beach never posed an issue. Plent [... read more]y of water sports and daily beach activities. We attended 8 A-La-Cartes during our stay and found the Mexican and Japanese our favorites and also found resort staff were always friendly and courteous and picking up a drink at any of the bars was always quick. The night shows in the theater were OK but the sound system there was terrible. We checked in Feb 28th only to discover an electronic music concert called Deja Voom starting up that Thursday night down at the far end of the resort. That was the beginning of 3 sleepless nights due to the bass sound being so loud along with the partying attendees coming back to their rooms and carrying on until wee hours of the morn. When we booked our resort we didn't have any idea of concerts at the facility so that was quite the surprise. Before ever booking again I would be cautious and review any upcoming concerts venues during our potential stay there. Overall 7 of our 11 days were great!

Iberostar Selection Paraiso Lindo: Beautiful and perfect resort

Everything was amazing, the grounds were beautiful and the pools were salt water so great for the skin! Staff was so friendly and helpful. Food was delicious, I ate wayyy too much! There was tons of activities for me and my kids, plus the shows in the evenings were so much fun!

Bahia Principe Explore Tulum: The right vacation place in the wrong resort

We decided to try the Bahia Principe Tulum after searching the internet for possible vacation spots. Admittedly, our travel was less than pleasant to begin with. Our flight was 3 1/2 hours late in departing, no fault of the resort. However when we finally arrived, the room we had been assigned did not have functioning air conditioning. No offer of an alternate room was made while they tried to repair the problem. When we finally did get functioning air conditioning working, we realized the rea [... read more]son for our poor sleep was not the room temperature but the slab of concrete that was called a mattress. I have had back surgery and a need a much firmer mattress than my honey however what we slept on could have been substituted by the floor tiles without a noticeable difference. Getting home made a big improvement. The main restaurant/ buffet was good, not exceptional. Next, the resort seems to use grey-water (that's water that was formerly in your sink, bathtub and toilet) for irrigating the grass and trees. It doesn't smell very good. In fact, it smelled like we were walking through a septic tank on the way to and from the main buffet restaurant. Believe me, it made both me and my wife to nearly vomit up what we had just eaten at the nearby buffet. I can only assume the signs placed in various locations to keep off the grass were not there to prevent wearing paths in the lawn, more likely it would be a health hazard to have skin contact with the grass. Don't expect to be able to do much of anything interesting in regards to snorkeling on the beach. There is a breakwater set up along the southern edge of the beach which provides some reduced wave action however the water is chest deep at best. No lagoons or bays available. There was paddle boats, para-gliders, hobie cats and wave runners available for some above water action. Of the a la carte restaurants I managed to try 5 of them. I recommend the Tequila (Mexican) and the Brazilian Rodezio as top choices. When getting your drinks at the various bars you may have to specify which liqueur needs to go in the drink otherwise the default seemed to be tequila. It doesn't work in a pina colada. Remember the phrase 'sin tequila' (pronounced seen tequila) meaning without tequila. Additionally, we were approached multiple times throughout our stay to attend the 'time-share' presentation or buy some cheap bracelets or get a massage. It seemed this practice of wandering sales people had the full sanction of the management of the resort. I came south to escape the snow and ice, not to deal with repeated sales offers. As a result of my experiences at this location, I cannot recommend it for future visits. I will be advising my friends and family to other resorts which I have visited.

Dreams Jade Resort and Spa: Now Jade - great ocean views ... great infinity pools

This resort is beautiful with great ocean views. The rooms were large enough and clean. Restaurants and Buffet were above average and room service was prompt and tasty. The resort was on top of the seaweed on a regular basis as needed so the beaches were walkable and swimmable. Being close to Puerto Morelos was great and we walked there regularly in 45 minutes. The entertainment team needs some work and the evening shows were adequate. Good food, good drink, great resort overall. It wa [... read more]s are 2nd time there.

The Fives Downtown Hotel: The very best!

They made my vacation so beautiful. I was initially worried as I was traveling solo, but soon as I got to The Fives, I totally forgot about my worries. They had a staff who's job is literally help you book all activities. Also a great concierge service that just knows Playa Del Carmen so well. Everything was perfect! Especially the hotel's proximity to 5th Avenue and the Beach. I was so lucky and blessed to book The Fives Downtown. Until next time!

Blue Bay Grand Esmeralda: Wonderful vacation spot!

The hotel was amazing! The pools are great and all of the restaurants and buffets are fantastic. The only complaint is that there is hardly any beach, and the ocean swimming is not great because it's all sharp rocks and murky water (at least during our stay). Lot's of fun activities so it's fun for everyone!

Barcelo Maya Colonial: Great resort

Rooms were very nice. Pool was huge. The entire resort was very clean. Would have liked more beer in the room. I could never find the beer delivery guy. Would likely recommend this resort to a friend.

Hyatt Zilara Riviera Maya: Amazing Resort - we will visit again!!

Secrets Capri was one of the best adult only resorts we have been too. All age groups were represented!! Everything was checked off of our list. The size of the resort was perfect. The food was unbelievable in the restaurants - loved not making reservations. It had beautiful grounds, amazing pools and beaches, staff were so friendly!! The rooms were outstanding and very very clean. The shows and entertainment were plentiful for all ages and just the right length. There was lots to do, if yo [... read more]u wanted to participate. Lots of choice......It will be a place that we will visit again!!