Our Verified Customer Rating 3.9

Our Verified Customer Rating 3.9

(6975 Reviews)

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Private  - 

Verified Purchaser

Memories Caribe Beach Resort: Meh resort, brilliant beach

This was my 4th time in Cuba and I guess I must have stayed at some really nice resorts in the past because I was quite disappointed with this one. The room they put us in was disgusting. It had mold on the walls, smelt stale and beds were hard as a rock. The moved us to the 2nd level and the room was way better but the AC didn't work!! And in 42 degrees, you definitely need the cool break. Food was ok at the buffet. A la carte Restaurants were delicious. Beach was just stunning, super busy.  [... read more]

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Doazbeg  - 

Verified Purchaser

Melia Jardines del Rey: Resort to be avoided

I had to go to their customer service every day to get what I was entitled to + we had food poisoning as well on top of that. For those in the customer service office, I was a real nightmare. In the end, they apologized me in writing and gave me a bottle of Cuban rum. The resort is inundated with mosquitoes and no one seemed to care much about that. WiFi prepaid cards - sold for 2 CUC per hour, but in reality you can use it 15-20 min only. The exchange office is ripping tourists off. They gi [... read more]

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Ivica  - 

Verified Purchaser

Melia Jardines del Rey: Great

The resort was overall very great. Food, beach, pool, and service was exceptional. However the only complaint would be about the cleanliness of the washrooms, but other then that the resort was great. Would definently recommend it!

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Jul7  - 

Verified Purchaser

Memories Caribe Beach Resort: avarage resort

We went to Memories Carbie resorts and spa. The beach is beautiful. We loved it. There is a lot of mosquitos and black Flys. In the rooms there is a king bed. Don't leave sweets open theres alot of sweet liking ants .

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Private  - 

Verified Purchaser

Memories Flamenco Beach Resort: You know the resort was bad, when people on the plane were SICK

The quality of food served was horrible, with burnt bacon and rock hard, over cooked meat. They served shrimp that was not de-veined, and the signs for the types of food were all incorrect. Good luck if you have food allergies. Both my wife and I were sick on the way home. We had killed about 15 cockroaches in the room, 2 spiders and a few mosquitoes. There was no quality put into the way the food was cooked. Bacon was in clumps, burnt on the bottom. Every time you ask for coffee, they do [... read more]

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Debbie66  - 

Verified Purchaser

Melia Jardines del Rey: Good Resort

Hotel lobby - fabulous, large lots of seating available. Good bar. Hotel Rooms - great. Only negative would be the coffee/tea/beer not replaced everyday Food - needs some improvement, although there are choices, not enough green veggies or even lettuce for salads. Hotel Concierge - very helpful when i contacted them directly to assist with my Mum's wheelchair and hotel room requests. Pool - enjoyed Pool Restaurant - food was very good and made a change from the buffet Restaurant Reservat [... read more]

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DeniseL  - 

Verified Purchaser

Melia Jardines del Rey: Good Vacation!

Pools and Room was great. Food was ok. Beach is a fail. Too many rocks, and there was a stink smell in the air (sewer, swamp?). Didn't stock the room with water or beers (we really just wanted water) until we complained twice. They ran out of beach towels a few times so we had none. I had arranged for a cake for my kids birthday a week before leaving and was told yes they would be happy to provide a cake (I was willing to pay $). That did not happen and the lady was rude and didn't seem t [... read more]

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Sami  - 

Verified Purchaser

Memories Flamenco Beach Resort: Nice people

Rocky beach , you may use water shoes . Clean rooms. Nice people/workers Entertainment Staff nice and entertaining Two adequate and clean pools with plenty of room Very close to the airport , about a 20 -minute drive shuttle

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Private  - 

Verified Purchaser

Hotel Playa Paraiso: Good resort

The resort grounds are beautifully landscaped with many trees, flowers and different plants. This was our second trip to this resort and while the food was less exciting than before, still, no one in our group got sick from the food or water so we were happy with that. What was lacking on the resort are towels, lighting at night ( we needed flashlights to get to our bungalow at night), clocks the rooms and throughout the resort, phones near the beach/ pool to be able to call the room instead of [... read more]

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Bianca  - 

Verified Purchaser

Memories Caribe Beach Resort: We went for the beach and we were in paradise

From Spain this trip was 4 times more $$. Why? I don't know. The resort itself is smaller then many others and we loved that. 5 nights and 6 full days and most stuff knew our names and were wonderful! We flew direct with Sunwing from Toronto to CCC at 6:30am and were on the beach by 10:40 am! The day we left, we stayed on the beach till 5pm and the free shuttle bus took us to close by airport at 5:30 pm. All the drinks were included! OK, the fancy coffee machine did not work and if you e [... read more]

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Private  - 

Verified Purchaser

Memories Caribe Beach Resort: Amazing!!

This resort is awesome. Ya sure it's a little dated but you are there for the beach...and when I say beach I mean WOW. Best beach in Cuba. Nothing compares. Food was good, room was good. Can't pass up that beach.

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Private  - 

Verified Purchaser

Iberostar Origin Daiquiri: A bit disapointed

We stayed at Iberostar Daiquiri from July 22 to July 29 (4 adults and 2 children). When we arrived we were impressed with the place. We tough we made a good choice given the fact that we spent a lot of time in looking for a place that would be ideal for us traveling with small children. The rooms were ok (not the cleanest but we did not go for the rooms). Food for the first 2 days was ok - quality and quantity. After the 2nd day the hotel was invaded with Cuban families - either family or acquai [... read more]

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Private  - 

Verified Purchaser

Hotel Camino del Mar: Wonderful resort

We were lucky to visit when the resort was fairly quiet. Grounds, room and beach were clean. We asked for a room in the upper level near the beach, but we got a room in the bungalow group which is near the beach and we were happy with that. The toilet would not flush and a light bulb was out, but they were fixed right away after we called Customer Service, and they followed up within a few hours to find out whether the problem was solved. Very friendly staff. I must say that the buffet bar i [... read more]

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Private  - 

Verified Purchaser

Melia Jardines del Rey: Very nice resort

The service was amazing, staff very friendly and attentive. The resort is large but well laid out. Lots of shade and seating. All restaurants air conditioned very nice to get out of the heat. Buffet was ok.. It's about quantity not quality Go to the grill stations if you don't mind the wait they are better. Alacartes were ok, the Japanese one was by far the best. The beach was rocky bring water shoes great for snorkeling. Overall nice stay, would recommend!

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Jimeck  - 

Verified Purchaser

Hotel Vigia: More than I expected

I normally stay at the higher star rated Melia next door. This resort was better than I expected, the rooms were older but larger, the washrooms were always spotless and the staff very friendly and accommodating. The only draw back, they tried the experiment of inviting local Cubans to the resort, who had no idea what was expected of them. The buffet became a shambles, the toilets were left dirty and the pool area was one large waste bin. Guest services had to apologize to the other visitors fo [... read more]

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Private  - 

Verified Purchaser

Memories Flamenco Beach Resort: Great Value for Great Price

I had a very pleasant experience on this trip. For the cost of the trip it is well worth it. The resort workers were incredibly friendly, the resort lobby was really beautiful as was the rest of the resort. The pools and beaches were also very beautiful. The resort was lacking in some finishing touches such as having an ample supply of sports equipment (soccer balls, basketballs, etc.) though the facilities they had were beautiful. The food was as good as you would expect. They had a show going  [... read more]

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Coco  - 

Verified Purchaser

Memories Caribe Beach Resort: Faut voir

Hôtel bien et chambre confortable, très très belle plage sable blanc. La bouffe c'est Cuba mais il y avait de la très bonne pizza à la plage et au restaurant qui est ouvert 24 heures et on trouvait toujours des frites et les hot dog était bon. Je recommande cette pour le prix Hôtel $710.00 à la fin juin.

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Private  - 

Verified Purchaser

Sol Cayo Coco: Nice relaxing vacation

We enjoyed a relaxing enjoyable stay at Sol Cayo Coco. The gardens were beautifully well kept. The rooms although dated were really clean. We had some issues with our first room with the air conditioning but , they accommodated us right away with another room. The costumer service was very kind and helpful. The staff is so friendly!!! We got attached to them right away..One really stood out for us..Roberto at the buffet...he got to know what we liked right away...the morning ,he would  [... read more]

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Private  - 

Verified Purchaser

Sol Cayo Coco: Relaxing, Enjoyable Stay

We enjoyed a relaxing enjoyable stay at Sol Cayo Coco. The gardens were beautifully well kept. The rooms although dated were really clean. We had some issues with our first room with the air conditioning but , they accommodated us right away with another room. The costumer service was very kind and helpful. The staff is so friendly!!! We got attached to them right away..One really stood out for us..Roberto at the buffet...he got to know what we liked right away...the morning ,he would  [... read more]

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Private  - 

Verified Purchaser

Melia Jardines del Rey: Coin Operated

Stayed for 1 week alone. Very clean resort, nice pools, nice rooms. Beach WAY TO FAR from everything. "Coin Operated staff" I found that service tripled after tipping. I shouldn't have to Tip EVERYONE But they all changed body language, facial composure and overall attitude. Staff was nice, BUT like my brother and sister once tipped Food: for Cuba, the food was ok. Salty! greasy and same thing day in day out. No oranges, No Orange Juice, no apples, no berries. Meats were very [... read more]

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