Catalonia Royal Tulum: Beautiful quiet beach

The hotel grounds were openly lovely…natural rustic bridges that extend over the fish pond and lead to tropical mangrove trees w local people friendly animals creating shaded cover along the paths to hotel rooms. Very romantic feel. Rooms were exactly as pictured in their web sight and our maid, Paula, met us every day w a big smile n friendly warm demeanor. Rooms were very clean. It was a surprise that there was no elevator. Good thing there are only 3 floors! Staff very polite n friendly. Ma [... read more]rtha in the spa was able to fix my back from 5 years of consistent 24hr pain. She was amazing! …was the best sleep I had for years. Shout out to Daniel, guest services, who was able to address every concern (many Europeans seem to smoke in non smoking areas)…need a reservation when everything is booked?..he’s your go to guy. Reservations are required for dinner at any of the 5 restaurants (there is 1 other restaurant at the beach called “Beloved” but u must upgrade for $120 or $60 for a minimum of 3 days open to u for all meals if u purchase it) so I suggest you book as many as u can ahead of time for ease and comfort. They also offer a romantic dinner on the beach w exclusive service for a price of course. It looked pretty inviting! If u forgot anything, they have a few shops that can cover every need. Pool area is very well designed w cabanas near by to lounge on. Entertainment team was non stop. Though there was some construction near the pool, the hotel did their best to control the noise which was not significant at this time. Food overall was a bit of a let down; Somehow, I was expecting better quality. Hotel is almost an hour from the airport. I must say, The highlight of this trip was the beach! Gentle warm Caribbean waves adjacent to undeveloped properties to one side makes this property seem exclusive.

Barcelo Maya Beach Resort: Spectacular resort

My husband and I just arrived back from a holiday at the Barcelo Maya Beach Resort . It was a wonderful experience from start to finish. The resort grounds were pristine with staff working continually to make it perfect. All the pools are amazing with different designs in each. Lounge chairs are plentiful making it easy to sit and relax anywhere. The food is excellent in the restaurants and the buffets are good with many different dishes. The staff were all very friendly and front staff helpful [... read more]. Highly recommend.

Riu Flamingos: Big busy Hotel

It was way too big,Just a huge great super busy maze chock full of people. Rooms clean. Staff helpful. Long long walk with lots of stairs to the room (which was quiet) Food would have been great had we been Mexican. Very little we could eat as Canadians. Was a good deal for the money though and a welcome break. Wouldn’t do this hotel again but really not anything to blame the hotel for. Also covid masking and all mentioning was thankfully non existent everywhere, airports, hotels, buses, nothi [... read more]ng. Awesome.

Canto Del Sol: First solo trip

I chose Canto for my first solo trip because of its location and size. It was perfect. My room was great - central to everything and had a nice partial ocean view and pool view (no balcony however). The food is good - buffet is not huge and not a lot of variety but tasty. I ate at the Japanese, Italian and Surf and Turf. All were good but Italian was probably the best. Surf and Turf is by the ocean so try to get a sunset seating. I also tried the ceviche while at the "quiet" pool - very g [... read more]ood but the shrimp ceviche was muy caliente so beware! Loved the octopus ceviche. There was some nightly entertainment. Could do without the karaoke and trivia but the bands playing in the lobby were awesome for 2 nights. There was one show in the conference room behind the lobby bar... great entertainers but not very comfortable in that room. There was only one show outside on the stage by the ocean as this area hosted weddings for 3 nights and surf and turf meal 1 night. Most days had no trouble getting a chair at the pool except when the weekend arrived and so did many, many locals (for the weddings). My biggest complaint is the beach. There were no huts or umbrellas or even loungers available when I arrived. I love laying by the ocean so this was a big deal for me and many others. By Wednesday the palapas appeared and then by the weekend the loungers were back - very few so impossible to find one open. Some said the old palapas were damaged by the storm so perhaps my visit was just bad timing. The beach is very small and rocky as well. Grounds are beautiful and well maintained. People who work there were all very nice but I don't know if I would return because of the beach.

Secrets Mirabel Cancun Resort and Spa: Amazing!

First of all, we were amazed that such bad reviews were written, but then soon realized that some people just like to complain about every little detail. Everyone has their own opinion. While it does need a little bit of sprucing up here and there (which I believe is about to happen), ie. a pool tile or two missing, it is modern, the food is amazing, the beach is spectacular, the people are undeniably amazing, namely Alex and Esteban by the pool!! We actually felt sad leaving them because the [... read more]y were so attentive and great. I mean I’ve never had somebody clean off my sunglasses for me a couple of times a day before. They always ensured we had a bucket full of ice water and whatever drinks we needed. I can’t say enough about them. I would say most of the staff are top notch. As for our room, the best views ever. The plunge pool right on our very own private huge balcony, was second to none. The ribbons of turquoise and blues through the ocean, you thought you were seeing things. The barbeque by the pool every day, you can’t beat how amazing that was. The buffet was even great. Kind of crazy long wait for the ala cart restaurants if you go later, but we went early and always got a table. As we were there to chill and relax, so we did exactly that. Karol, our travel agent, we can’t say enough about him and I have already sent people his way. We will definitely be back to NOW EMERALD CANCUN.

Bahia Principe Escape Sian Ka'an: Everything was back to normal at the Sian Ka'an

Everything was great! My only suggestion is that since the Sian Ka'an is away from the beach, the pools are what vacationers here are going for! If you book a basic room, you end up on the far side of the resort with the plunge pool away from all amenities. Extremely boring! It is best to book at minimum a Superior room as these rooms are in the larger part of the resort were there are 2 pools, the snack bar and a much closer walk to the main entrance. I think anyone who's been here would a [... read more]gree! Other than that, the food and service were fantastic.

Akumal Bay Beach and Spa Resort: Not a 4.5 star anymore but the price is

The maintenance requires a lot of improvement boards needed replacing on the decks, to the point of being dangerous. Serious lack of beds on the beach, requiring people to wake up at 6:00 am to reserve with a towel. Food was good but lacked variety, stupid things like the orange juice in the morning was so watered down, especially my last day, out of 7 days 2 were not watered down. The pool was not clean top four inches of the walls were greasy with suntan lotion and algae This was never the cas [... read more]e before. Ceiling fans in the lobby were not working and turned off, or one in two working. AC in the rooms working but no control over temp it was cold or off. I expected things to be different after covid but not to this extent. There is a great attitude from the staff in general, grounds are kept pristine but chairs not stained, taps in the room were mismatched. I realize they suffered a lot during covid but example a couple from england reserved a year ahead because there was a kid's club, which was great in the past, but when they arrived it was closed. I would be hard pressed to say I would return after 4 visits.

Bahia Principe Escape Sian Ka'an: Amazing resort

What an amazing place. Absolutely loved it, the staff were some of the friendliest people I have ever met. Very accommodating and always pleasant, just brightened my day. The hotel was always clean, staff always working hard to keep it that way. The trolley service was outstanding. If you were walking the staff would stop to see if you needed a ride Thoroughly enjoyed our time there and would go back again.

Sandos Caracol Nature Resort and Water Park: Sandos Caracol Eco Resort - average resort

Hi, I went to Sandos Caracol Eco Resort with my husband for 7 nights. We booked a superior suit with butler service, and we did not receive any of the amenities stated on Tripcentral. The room was clean, however, the beach was very rocky, not suitable for beaching. The food was average. The resort smelled of sewers. This resort is suitable for families with young children.

Grand Sunset Princess: Amazing resort

This resort is large but they do have shuttle that takes you from one place to the other I would recommend this resort to anybody we had a fantastic week and I can’t wait to go back… The only downside was the timeshare that they get you as soon as you enter the resort

Riu Flamingos: Big busy Hotel

It was way too big,Just a huge great super busy maze chock full of people. Rooms clean. Staff helpful. Long long walk with lots of stairs to the room (which was quiet) Food would have been great had we been Mexican. Very little we could eat as Canadians. Was a good deal for the money though and a welcome break. Wouldn’t do this hotel again but really not anything to blame the hotel for.

Barcelo Maya Riviera: For the $$ can't be beat!

If clean is your thing than this is the one for you! Beach is very nice with a gorgeous view however you'll need water shoes as there is coral here and there...pools are fabulous & both swim up bars. One with music the other without & nicely spaced between the two. Service everywhere was excellent except at the front desk. Each time we called or stopped by and inquired information etc. about something it was as if we were a bother and NEVER a smile. I found this odd considering every othe [... read more]r employee throughout the complex was always in good spirits and friendly. Food...what can I say other than fabulous. Everything was incredible and cooked to your liking. Favs were steakhouse, Mexican & Japanese but all were as said AAA even the buffet! Rooms...spacious, clean with all amenities, stocked bar daily, we loved the tub on the patio & plenty of hot water 24/7. Value...I've personally paid twice if not more at Bahia, Secrets adults only etc. to get similar if not less than what was offered here. Location...I only give this a 4 star as the location is over an hour away from the airport and 30 min to Play Del Carmen.

Barcelo Maya Colonial: Fall Get Away

We had good time at Barcelo Colonial, our second visit, and we would go back again, we had opportunity to tour all (6) resorts and in our thoughts for next visit we are going to stay at Palace resort, beach area not as nice as Colonial but the pool area is more to our liking, the Palace has more stairs but we are OK with that. All things said we had good time, the cost was fair, resort clean, staff friendly,food was good, rooms were good for us and we will go back. Thank you

Grand Decameron Complex Bucerias Trademark: Old resort that could use to be updated.

The grounds were fine but most of the common areas were very run down. The wait staff at the buffets for the most part were quite good but the staff behind the counters were sometimes rude. Certainly wouldn't recommend this resort to anyone I like.

Wyndham Grand Cancun: Amazing resort

Very nice resort with amazing food. Resort was clean, beach well maintained. Lobby bar was a little warm but other than that, place is great and we would go back. Service was excellant. Rooms were clean. Construction going on to update but it didn't affect our trip.

Bahia Principe Escape Sian Ka'an: Fantastic Property!!!

This was a group trip (8 of us) and one of the real benefits to staying at the Sian Ka’an resort is that you get to use Tulum, Coba and Akumal properties as well. The trolleys were quick and took you wherever you wanted to go. This made our week fly by as we kept ourselves busy visiting the other resorts. Overall 5/5 experience for food, rooms and overall experience.

Barcelo Maya Riviera: Great 2nd Stay!

We traveled with a group of seven and our stay was fantastic. Check-in was smooth and we were able to get our rooms close together. The majority of our time was spent around the massive pool and we preferred the "Pool Bar" area rather than the "Music Bar" area. Staff throughout the resort were very friendly. Language can sometimes be a barrier, but the staff worked together to get what you need. We felt that Roger Avila and the staff at the Pool Bar made us feel welcome and did a great job!  [... read more] The resort is very large, but that also means there is plenty of room when they are fully booked. Beach area is very spacious and the ability to travel to the neighboring resorts within the Barcelo family was a bonus.

Iberostar Selection Cancun: Loved it !

We visited this resort last week and just returned two days ago. Absolutely enjoyed out stay. Traveled with a group of 6 adults and 6 kids and had a blast! Food at the buffet and Japanese restaurants were the best. Italian was disappointing but the manager was very apologetic. Service all around and staff are excellent. Housekeeping always did an amazing job. One elevator was occasionally out of service but fixed promptly so that was good. Ian was so friendly and helpful. We also loved chef Mari [... read more]sol. Great pools and the beach is fantastic. Entertainment could have been better though. Other than that , had a fantastic stay and would highly recommend !

Grand Sirenis Riviera Maya: Beautiful resort

Place is huge, if walking is difficult there is a shuttle to take you where u want to go. Ground is clean, restaurant (buffett) has a lot of food selections . The staffs are amazing. Friendly , always smiling and attentive to your needs. Unfortunately we only did 1 a la carte the Mediterranean restaurant. The food is satisfying. The beach although rocky it’s a good snorkeling spot.

Paradisus La Perla Adults Only Riviera Maya: Lovely resort not a great experience

The hotel grounds was amazing. Truly we could not imagine a more amazing decore and atmosphere. Our concierge service was awful. We heard some people had good experiences with their concierge. We really did not. We would have rather had our own control. He would not share with us our details of all of our dinner reservations in a summary, we had to ask him each morning and we would get attitude from him like we were annoying him. The first room we were put in was not the level that we booked. [... read more] The resort did make up for this by giving us a free upgrade when we went to talk to them about it. However we were told we would be moving rooms at 2 on the Tuesday. My wife and I waited 2 hours until we decided to go to the pool as we were waisting our day waiting around. Finally at 530 they were ready to move us. We moved into the new room which was beautiful until the roof started leaking. We had to use our wine bucket and ice bucket to catch the water and lay out towels. It took 2 days for the resort to fix this after we brought it to their attention. I will say we had some really amazing wait staff and bartenders. They were alot of fun and truly amazing at what they do. They made our experience great overall. We may have just had an overall unlucky experience. The resort showed alot of promise and like I said earlier the resort itslef was amazing. I would recommend to a friend but with a warning of some of the things we had. We would consider giving it another chance for sure but we would alos be very open to trying somewhere else next.