Iberostar Selection Playa Mita: IBEROSTAR

Amazing hotel,had beautiful grounds very well taken care of . The food was awesome lots of choices,fresh The staff were helpful and friendly.The rooms were clean and comfortable the maid service was fabulous We will go back

Iberostar Origin Playa Pilar: Pilar-great hidden gem

We, ( a family of 4) just spent a week at Playa Pillar resort in Cayo Guillermo. A quick note: we have been to a number of caraibean resorts before: DR, Cuba, Mexico. Overall: Great experience, a pleasant surprise, so here is why: 1. The beach is typical “post card” Cuban beach, just that because for the majority of it it has Rocky enter into the water, the hotel built a big deck on top of these rocks which serves now as enter to the water because multiple stairs into the sea but also equip [... read more]ped with beds for laying in the sun/ shade. Behind the deck there is the sandy beach with tons of umbrellas and chairs. Also this hotel beach is located into a golf which is a blessing when the wind picks up in the area. The neighborhood hotels had huge waves conditions when we had the calmest water on earth. AND great for snorkeling. 5stars 2. Food What a great pleasant surprise. As I am always aware that Cuban resorts don’t excel in food, this resort produced a great surprise. Definitely the best food I had in Cuba. With 2 grill stations and stations for : salads, cooked meals, deserts, breakfasts, I believe it checks all boxes. I could clearly see their effort put into elevating the quality of the buffet restaurant. They also had a snack &grill restaurant by the beach wich was opened 24 hrs (!!!!) AND a great Japanese restaurant that can compete w any I have seen in North America 4.5 stars 3. Rooms Initial rooms we got were not prrfect: ground floor that my wife hated plus maintenance issues with sliding door latch, bathroom door that got my daughter locked in, etc… We complained at the front office and they changed to two connecting rooms with an ocean view in an impecable condition. 4 stars 4. Entertainment Poor design, limited resources. Same 5 dancers every night doing pretty much same thing. One night they had a hard rock band with pieces from 80’s which I thought was inappropriate for a crowd that comes to a caraibean land expected to immerse in a different sound. 2.5 stars 5. Service and cleanness Great. Everyone at the resort is very willing to help, they all put a great effort to please. Just keep in mind that these employees go back home to a place that has no electricity for a number of hours every day. 6.Bars/ restaurants Great service but they are face with shortages of supplies so to see days with no Mojitos or Cuba libre, in Cuba, it was shocking. But they had alternatives. And eventually mojitos re appeared. Japanese restaurant:5 stars, the other two restaurants: 3stars. Overall I would give this resort a real: 4.5 stars rating.

Iberostar Origin Daiquiri: Amazing resort

Grounds and public areas are well kept. Room is clean. Dining is passable, don't expect too much in Cuba. Staff are very courteous and helpful. WiFi not too great. Ample lounges in pool area as well as at beach.

Iberostar Waves Costa Dorada: Great resort

The resort was lovely, the food was excellent, all of the staff were extremely friendly. There was a lot of room at the beach and pool and the choice of lots of activities to participate in if you wanted. The theme dinners, beach bbq and restaurants were all very good. Overall, an excellent stay

Iberostar Selection Coral Cancun: Wouldn’t return

My husband, daughter and I went for a week and boy what a disappointment. The grounds are nice and so is the beach. Other than that not much more positive things to say about this place. Food was a disappointment.

Iberostar Selection Ensenachos: Amazing

Amazing people Amazing view An excellent experience Beyond what words can describe. The food is not that great. The special dinners were good. Fast service for the most part. I would go back again for sure!

Iberostar Origin Daiquiri: Nice resort

Food was not too bad 8/10 for resorts pools were very nice Bring lots of sunscreen Cubans are very friendly and help you the best they can Beautiful, nice long boardwalk you can jump in to the ocean Snorkelling was absolutely amazing

Iberostar Selection Esmeralda: Good vacation

I write this knowing that Cuba is under embargoes from the USA. However, we are use to certain standards as travelers to Cuba. I have been to Cuba 7 times and would go back....when things get better. The weather was great, the people and staff were very welcoming. The food was typical Cuban in nature. The lack of beef and eggs was something new for us. The lack of international drinks was very disappointing. I'm not a big drinker, but I use to get a better variety of drink options. This is a [... read more] new resort(open two years), so everything is new and fresh. We are use to staying at European owned resorts that get the good stuff. That's why we didn't mind paying a few bucks more. Cuba is still a wonderful place and I will be back when it gives me more bang for my buck. Air Transat and Trip Central took care of us, as well as Ibarostar Esmeralda.

Iberostar Origin Laguna Azul: Extreme Disappointment!

In a nutshell, our first to Cuba and this hotel was extremely disappointing. We are very well aware that Cuba is experiencing issues with food sourcing, among other things. Iberostar Laguna Azul resort made our stay unforgettable in a negative way. Of course, the food was terrible; some of it was even unrecognizable. I never knew that cabbage can be disguised and prepared in at least 10 different ways! Hamburgers at the ill-stocked grill were cardboard-like and anything fried in oil mus [... read more]t have been done so in very old oil. Overall hotel service was extremely poor. The bar staff were more interested in speaking and laughing with eachother, rather than serving a 15-person lineup waiting to order. This resort has a 24-hour snack bar available to serve anyone who may be hungry. On two occasions, the snack bar closed at 13:00 (1pm) without reason and opened only the next day. To my understanding, this is not 24 hour service. On 2 out of the 10 days we were there, our room was not cleaned. We contacted reception to report this and the room was eventually attended to by the evening. Since our room was not cleaned, we did not even have fresh towels once we returned from daylong excursions into Varadero. We also noticed dirty bed linens and only a bed cover without a bedsheet. The grill person started the charcoal grill at 14:00 and a lineup was already present. Imagine how long it took to heat up the grill and cook the little bit of food which was put on. Also imagine a resort bar running out of beer, rum and cola. Yes, this did happen. As a concluding comment, upon our return home, my partner had to see her doctor because of what looked like bug bites on her body. Her physician agreed and prescribed medication to control the swelling, itchiness and discomfort. I am also sending our review of this hotel to the management of Iberostar Hotels worldwide. We travel alot worldwide and have stayed at Iberostar properties in other parts of the world. We expected something more than we received at this property. Customer service at this property needs to be addressed promptly and concretely. I personally am a Hilton Hotels Lifetime Diamond Member. I am confident you are aware of the amount of travel was required by me to achieve this status.

Iberostar Origin Laguna Azul: Beautiful resort we definitely will be back

This was our 3rd time staying at this resort we booked the relax section this stay well worth the extra, amazing staff pabluin in the cegar bar is the best, we look forward to our visit next year . You could always find a lawn chair in the relax section main pool was quite busy but could find a place to sit once again I look forward to our next vacation in Cuba

Iberostar Origin Laguna Azul: Great resort

We arrived on April 21 for a 7 night stay. We booked the Vip relax section which was well worth the extra. You have a nice large pool a bar and a sit down lunch and breakfast that you order off the menu. The hotel was clean and the staff were very kind and friendly. The main buffet was always the same and there was good shortages there but your in Cuba you have to expect that. The ala carte were great witch we booked a different one every night. The drinks were good they did not have crystal  [... read more]beer which I found very weird but found another beer which was similar. They also were short on different pop as well for mix. This has been our thirty time to Cuba so we no what to expect. If you are considering this hotel I would pay the extra and book the vip well worth it. Hope this hotel helps you while you are looking for a hotel in Cuba.

Iberostar Origin Bella Vista Varadero: Good vacation

Nice hotel very friendly staff .hotel is clean and you can always find something to eat Diana the rep for the prestige works very hard to keep everyone happy. She is always moving and working hard.The rep for air transat is also very helpful she is very informative.and easy to talk to.we had a wonderful week.

Iberostar Coral Esmeralda: Great Time But......

We have been to Iberostar's in Cozumel and Punta Cana and these resorts are one of our favourites. We were fully aware of the situation in Cuba and have no complaints about the staff who worked tirelessly to ensure we had a great vacation. The restaurant staff, bar staff and entertainment were amazing. We found the food repetitive but we knew that before going and were never hungry. Bring your own condiments!! There were days we ran out of bread, wine, mixes for the drinks and no buns for the h [... read more]amburgers and only had eggs three days. Hamburgers were on the grill for breakfast lunch and dinner. The grounds were nice but severely needed water. Lots of walking to the beach, pools and restaurants . The staff at the beach always found us a chair, swept it off and brought us tables. The management was not accommodating for early arrivals and late check outs. Through they proudly display late check outs. It didn't happen. We were out of our rooms at noon with a 6-pm pickup to the airport. This resort is very remote, there's nothing around it and an hour from the airport and on the way back it was an hour and a half as we had so many pickups at other resorts. For some reason we were given the Assessability Room. Very different from the regular suites. We were not impressed. There was no tub, the closet and safe was in the bathroom beside the toilet and the sink had no room to even put your toothbrush. There wasn't a hair dryer I did request one from Guest Services but never got one. Thankfully we brought our own toilet paper as there were days we didn't get any.The view from our room was terrible, piles of dirt. If booking I would highly recommend the swim up suites. This Iberostar Coral Esmeralda was definitely not a 5 star. The swim bar and daily activities were at the Selection side but there was not enough chairs or shade around the pool. Lots of mosquitos and sand fleas, OFF did not work. I came home with so many bites. Wifi was hit or miss, always had to sign every time we used it. On the last day they disconnected the WIFI at noon.. And many Canadians gave loonies and toonies as tips which is worthless to them. Many times we exchanged the coins for bills to help out the staff. The beach and water were stunning.... I would not go back to this resort, too far the airport, too many bugs and the view from the room was the worst we had. Would we go back to Cuba yes!

Iberostar Coral Esmeralda: Really great time

As long as you have realistic expectations with what Cuba is going through you will have a great time. We went in with rock bottom expectations since this was our first time ever going to Cuba and we heard about all the shortages. That being said, we had an amazing time. The pools were great. The beach was great and the service I don’t think could have been better. even the food with their shortages really wasn’t that bad. There was lots of food every day and lots of options to choose from it ju [... read more]st might be tough if you’re really picky eater. I would recommend this resort to anybody and I think we had a much better time than I thought we were gonna have since everything exceeded our expectations. the only thing I would say is that this is a very quiet and relaxing resort, which is exactly what we were looking for. However, if you’re looking for loud music and everybody drinking all day and a big party probably isn’t the right resort.

Iberostar Selection Paraiso Maya Suites: Amazing Vacation

The Iberostar Parisio Maya is a beautiful resort. They are extremely environmentally forward with no single use plastic anywhere on the premises. The grounds are beautifully manicured and the food is amazing. This was my 19th trip to the Iberostar and I’ll keep going back!!!

Iberostar Selection Bavaro Suites: Good holiday

Enjoyed our 14 day stay. The resort , the room, the grounds, everywhere was super clean. The a la carte restaurants lacked a quality of food preparation, and taste. A bit disappointed on that aspect. We go on holidays to disconnect from our devices and enjoy nature and relax. Usually the devices are in the safe throughout our vacation, Unfortunately, we had to use our devices to read menus at the bars and a la carte restaurants. We were not the only ones of that opinion. I would not return  [... read more]to this resort as there were just too many children everywhere. It’s not the resort’s fault, we should have done better research. The staff was excellent. Of course, you can’t beat that lovely beach!

Iberostar Waves Rose Hall Beach: Great Resort… never heard of hotel chain before and was pleasantly surprised.

Great property.. grounds were beautiful at night. The staff were pleasant and helpful. The food was great with lots of varieties to choose from .. only thing I would say about the food is that the chefs might consider using less salt. I would definitely recommend and visit again!!

JOIA Paraiso by Iberostar: Iberostar Grand Paraiso Truly Grand

Over the top service. Great food. Beautiful beach. Magnificent pool. Large rooms. Perfectly maintained property. Being refreshed this August. Loved it. Access to all five Iberostar hotels on site. They have their own marketplace or shopping centre. Nice spa. Adults only. Vibe is not party time. Most couples are 40 plus.

Iberostar Waves Dominicana: Amazing vacation!

I recently stayed at the Iberostar Dominicana during our vacation, and it exceeded all our expectations. From the moment we arrived, we were impressed by the cleanliness of the hotel and the warmth of the staff. Everyone we encountered was incredibly friendly and accommodating, making us feel welcome throughout our stay.   One of the highlights for us was the buffet, which offered a wide variety of delicious dishes. As someone with dietary restrictions, I was pleased to see that they had glute [... read more]n-free options available and were willing to make accommodations to ensure everyone could enjoy their meals.   Our room was spacious, comfortable, and impeccably clean. We were pleasantly surprised when they added a third bed for us without any hassle, making our stay even more convenient.   Overall, our experience at the Iberostar Dominicana was fantastic, and we couldn't have asked for a better vacation. We are already planning our next trip back and will definitely be staying at this hotel again. Highly recommended for anyone looking for a relaxing and enjoyable getaway.

Iberostar Selection Rose Hall Suites: Great resort!

The hotel was meticulous. The room was always perfectly clean and the gardeners we’re constantly working on the property. The staff were amazing and always went out of their way to correct anything that needed to be fixed.