Friendly staff

The resort itself was awesome, but the way you are treated is incredible. The staff are so friendly and so helpful when it comes to anything, making the trip that much better. The beach is beautiful and the pools are just perfect

Great resort!

The resort was beautiful! Weather couldn't have been any better. Food excellent, service was great, all the employees at the resort were so pleasant and cheerful; always smiling. The evening shows were a lot of fun and so were the beach activities.

Had a wonderful week at this great resort!!

We had a wonderful week at the Don Ambar section of the Bahia Principe. The weather was ideal. The beach got cleaned every morning and for the most part the water was cystal clear. We did have to get up early to reserve good seats in the shade. The pools were large and clean. The food was not bad keeping in mind that they just cannot offer what we are used to in North America. The French and Japanese a la carte restaurants were great. The staff was great although most spoke very limited English. [... read more] Our room was clean and the bathroom was large. We had a balcony that overlooked the walkway closer to the pool and beach end. Ruth at the front desk was fantastic. They really tried to accomodate us. The evening entertainment was mediocre but there certainly are enough activities to keep you busy throughout the day. Thanks to Fiona for booking us a great trip. The value for the money is unbeatable!

Group Trip for Wedding Gone Wrong

The grounds were we kept and lovely. Have stayed at other 5* in Dominican that the rooms were much nicer and had better housekeeping services. Some in our group had issues getting towels and toilet paper. 2 rooms in our group flooded and staff were not helpful and even tried to move my 89 year old grandparents to a second floor room even though they can't do stairs, someone in our group had to give up their room for my grandparents. Every issue we had the staff said "not my problem", even though [... read more] we had paid for the Royal Club Golden for extra services. They also did not want to honour a spa discount they advertised and wanted our passports in order to change the amount for the spa services. We had 34 people stay there for our wedding and we hoped it would be a good experience and memory but we were left with utter disapointment.

A week's stay in Paradise!

Grand Bahia Principe Punta Cana is a most wonderful combination of sun and serenity, of warmth, wealth, and welcoming attraction, and of a well-oiled operation of a well-managed and maintained resort! In one word: our stay was a superb experience!

A great week

We had a great time we were traveling with two children one three and one six there was lots to do for everyone of course sun and beach. There was food that satisfied everyone. The children enjoyed the theratre where they went to several plays and came back wanting more. The grounds were unbelievable and the staff were so very nice and helpful. In all it was a great time had by all.

Great Beach, terrible Customer Service!

I was part of a large group and the issues we had are too numerous to list here. There was no customer service from the resort management, the wedding co-ordinator, or the Air Transat rep. Pros were the beach and the grounds, rooms were ok and food was decent. The management at this resort do not care about your experience once they have your money. We heard way too many times that this was not their problem or come back in a couple hours and we will fix it. After three straight days of hearing  [... read more]this we gave up.

Amazing Facilities

Largest complex that I have chosen to stay in and was impressed with the convenience of all the activities...BEST BEACH EVER!!!!!!!!!Food was amazing... On site employees did a great job of entertaining and enjoying the guests.

Amazing holiday!

The hotel itself was great; grounds super! Staff really nice and helpful. Ran out of towels a few days - perhaps there should be a dedicated area for the Royal Club clients for towels. Other than that it was very busy but absolutely no problem in our case.

Fantastic resort!

Resort is superb. Food is terrific. Staff are so friendly and helpful. Rooms are big and spacious. A great thank you to Kevin the Guest Sevices Manager and Rene our Guest Relations person. We ate at the Don Pablo, Mikado Teppanyaki and Portofino. We had a Gran Bahia spa relaxing carribean massage. We played a round of golf on the superb Robert Trent Jones Riviera Maya golf course. Overall we had a terrific holiday and would return in a flash!

Fun resort!

It is big, but there is something to do for young and old! You definitely will not be bored because there is always something going on. Food was good and lots of variety. Service was good and always there if you need help. Rooms are clean, cozy and it was nice to have 24hr room service. Loved how we were close to the beach, villa 5! We had 4 a la carte dinners but 2 were already chosen for us, I would of liked to choose all 4. I don't eat seafood, but my husband wasn't impressed with that restau [... read more]rant. the rest of our vacation was all worth it! Thanks bahia principe!

Nice but way to crowed

Very large resort hard to get seats at pool, beach or shows even lobby was packed at all times. On several occasions seated at buffet only to return and someone else seated at your table. Very child friendly avoid if not your thing. Rooms are definately showing thier age. Was not cheap vacation and have stayed at much nicer resorts. I was dissapointed and would not stay at a Grand Bahia again. Grounds were nice. There was no extra touches. Room safe was not included, in room fridge was not resto [... read more]cked daily. Entertainment was good. Overall maybe give this resort a pass.

Satisfied

Great staff, food...just found it too big-larger than I am used to. A lot of the drivers could not communicate as they spoke very little English. it was very easy to get lost by going down the beach too far and getting on the wrong train line.

Good food, beach and rooms

A very big resort with 5 resorts in one so you don't get bored easily. The buffet food is good (much better than I experienced in Cuba and Mexico). The a la cartes are hit and miss (favourites were the seafood (El Pescador) and Italian. The beach is nice but a little wavy on some days, great colour. This season there was a lot of seaweed (not gooey but like sticks) in the water and on the waterline. The staff picked it up every morning and you would have some accumulate into the late afternoon. [... read more] If you like to sit in the shade on the beach you must claim your chairs before 8 am! The entertainment was lacking. We only went to one evening theatre performance - Circus theme on Thursday night - because we had heard it was the best - and it was very good. Bring plenty of mosquito spray because you will need it in the evenings. Having said all that I would still give the resort 5 stars as it was a great week and the above mentioned things were minor nuisances but not enough to over shadow a great week!

Fantastic Vacation

Quick trip from the airport, upon arriving and through the week the grounds were spotless and very well maintained. Three great pools to choose from, beautiful white sand beach...a little busy because there are multiple resorts in the area. The food range was diverse and of a very good quality. The staff were very friendly and more than happy to help with any requests. The room was current and well cleaned everyday, no problem sleeping late.

Excellent resort

rooms and entire resort very clean and food is very good people working in resort very nice and friendly It was our second time going back to this resort and we will go back a third time. thanks to the resort for making our stay once again great.

Large Group Trip

Hotel was nice, clean, but very large. I much prefer smaller resorts without all the different class/band types. Overall food was good, beach was beautiful, and resort was clean. Shows were fantasic. Only complaint is the size - way to big to relax.

Great family getaway!

Overall the hotel was fantastic! Positives: Good check in, nice rooms/amenities, beautiful beach, clean pools, large variety of food in buffet, and lots to do! Negatives: Lack of beach towels, lack of a-la-carte times, and 700+ drunk/rude S-Trip students.

Sub standard

Rooms are run down, to many loud spring break kid's. You had to be early to get a pool chair. Maids did not seem to want to stock min bars in room or replace towels and sheets. Food was fair but don't bother to make reservations at A La Carts, not worth the effort.

Surpassed Expectations!

My husband and I had a great time staying in this resort. The staff was extremely friendly and helpful. The food was amazing (both buffet and a la carte). We loved the beach and will definitely stay here again on our next trip to D.R. I would recommend Royal Golden package as the rooms are closest to the beach!