Vacation and Workout

The staff were amazing.. The hotel was impeccably clean.. It was a great experience and so much fun.. The only thing was that it is so damn big that you have a lot of walking to do but that also isn't considered bad.. With all the eating you end up doing, it's a workout and you burn all the calories you just gained..

Beautiful Resort

Everything was absolutely beautiful! The staff was very friendly. The food was excellent, with a wide variety to choose from. The entertainment crew was a lot of fun as well! I would definitely visit again.

Fantastic Resort

Huge resort. It had amazing food, the staff were extremely friday and very accommodating. One of the best resorts I have been too. I have been to 5 resorts in Jamaica and it was top 2 for sure. I woud reccomend this resort to anyone.

Great Experience

It was my first time to Jamaica and it will not be my last. The entertainment team was PHENOMENAL! Activities were engaging, music on point, karaoke bar fun and on-site Disco music was great as well! With all of that said, However we did spot a cockroach or two.

Great Getaway

Overall no complaints at all, the staff, the resort, the atmosphere, and the food were all outstanding. Would love to go again! Was at the resort for a wedding and they treated us like gold. Shouout to our man Krishna! he was the MVP. There was opportunity for relaxation as well as living it up!

Beautiful resort

Nice resort, great rooms, grounds, pool, lots of sitting areas, good entertainment (though the one on the terrace way too loud). Several, nice relaxing beaches (though you need water shoes), snorkeling right there, lots of fish. Good food at the buffet. Very good food at the restaurants. Drinks so-so. The good stuff you have to pay for. Service overall not the greatest.

The most beautiful place on earth

This hotel is absolutely incredible. The food is amazing, the staff is outstanding. Couldn't have asked for a better experience. Definitely our home away from home. Five stars hands down!!!! From the ala cartes to the activities, everything was just perfect. A few of the members who are outstanding include executive assistant manager Marlon, supervisor Alwayne, waitress Marlene, bar staff Jerome, Phillip, Dwayne, Donna, sibony, Marcel, Donna-Lee just to name a few all excellent. Make sure to tip [... read more] these folks cuz they always go above and beyond and they deserve it.

Resort was great front desk service was terrible

We went with a group of sixteen people and our experience was frustrating. I had emailed resort in advance in regards to requesting our rooms be close together and we were scattered everywhere. I requested two queen beds in two of the rooms because it was an aunt and niece in one and an uncle and nephew in another and both rooms had king beds...we requested numerous times for them to get new rooms, however we were told that no rooms were available and one guest slept on the couch in room. my r [... read more]oom had a wheel in shower that flooded the room every time we showered. I called the front desk to complain and request a new room 20 times and no one would answer ..... when the maid came with towels to clean up all the water she was the one that got a hold of a manager and still we were refused a new room because apparently there wasn't any. I went to west jet representative and finally after numerous times in the lobby complaining about so much they gave us a new room which was great however very inconvenient to have to pack up and move everything and then unpack again. My grand baby who is two years old ended up with 50 miscito bites from there room.... requested them a new room after waking up with more every day. Dinner reservations could only acccomodate us after 9 pm at night which was very inconvenient with a baby in our party. After complaining about everything else the finally got two of our dinner reservations at 6pm, however when arriving at restaurant they did not realize we were coming but accommodated us anyway..... the food was fantastic and so was the service. I was very disappointed that when arriving we were told the safe in the room was not included and it would cost us 6.00 a night.... after numerous complaints they gave us keys to the safe on the fourth day there. I love Jamaica and the service was great in all the restaurants but I found the service when we arrived and at the front desk and trying to get what we needed was extremely difficult. The entertainment around the pool and throughout the resort was amazing.

Fabulous Resort!!!

Our stay at Gran Bahia Principe Jamaica was amazing ❤️. Beautiful resort for your money, the rooms were very nice and kept clean. The staff were friendly and the customer service was above and beyond. The grounds where will kept, the pools very nice. We loved the white beaches and aquamarine ocean views. Overall spectacular trip and we'll never forget the people of Jamaica! We will be back!

Awesome Vacation - May 5-12, 2017

Grand Bahia Principe Runaway Bay was amazing from the check-in, to our room everything went smoothly. The people are so friendly. The resort is never ending! It's huge. The restaurant buffets had a large selection of food themed everyday. Even for picky eaters such as our son, he was able to find a large selection of what he liked. I have no complaints. I highly recommend this resort to everyone. We plan on coming back. De Jesus Family

Excellent resort for people with kids

The resort is great! It is indeed 5+ stars resort, but there is no access to a deep water for swimming. Lack of access to open sea can be compensated by very good pools, excellent food and friendly staff. I can advise this resort for people with kids and senior couples.

Will definitely go again!

Went april 15-22 2017. Excellent resort!! Not too far from the airport, big enough to take long walks around the resort and on the beach(es) (3 different beaches on resort - some areas had many rocks (on sand and in the water), exceptionally clean (grounds, rooms, restaurants). Always enough beach chairs. Service at check-in is a bit confusing but didn't take too long to sort out. Otherwise, service from maids, bartenders, resort boutiques, servers, etc., is amazing, very friendly, polite, even [... read more] the beach vendors didn't bother us once we said we weren't interested (to compare, we have been to cuba, dominican republic, mayan riviera, turks and caicos, etc.). Big pool, amazing water playground for kids (will definitely go back with our daughter in a few years). Good food (especially the occasional pool and beach side Jamaican jerk chicken and various side dishes). A la Carte Steak house is the best. The Buffet was a bit repetitive but enough variety for the week (except for breakfast), but everything was fresh, tasty without being to spicy (no stomach issues for my husband and he usually has some on every single one of our trips!) and plenty for everyone. Not too many organized activities (always the same ones at pretty much the same times - yoga and pilates at 7 am on a vacation was a bit too early for me and not offered at any other time).

Beautiful resort

This hotel is beautiful, we enjoyed our stay. Food was good, people were friendly. Our room needs improvement, such as: bathtub did not work - did not fill. (was looking forward to a spa bubble bath). Toilet ran all night - two of the four lights did not work - Television remote had batteries but could not change channels, had to do it manually, and it would come on in the middle of the night so we had to have the remote handy to turn it off!.(finally just unplugged it!). We did not have a  [... read more]complimentary umbrella - towel cards - blanket in our room as stated in the in room message from the maid. It took three days after calling the front desk to get the umbrella, we had to go get the towel cards from the pool and I had to borrow my sisters blanket. The day before checkout I asked how much for the long distance call I made to Canada and was told it would be $3.00us, at checkout the next day it was increased to $6.00us? Just a parting note to people who have mobility problems, ie using walkers, wheelchairs, canes etc. It is a very large complex and getting to around it can be difficult and frustrating. The hotel has stretch golf carts which must be requested and unfortunately do not always show up. The site maps are confusing and don't reflect the current situation, wheelchair ramps are not marked, location for beach towels are not all marked. Last words.....If you like long walks to get to anywhere at this resort, then this one is for you. Thank you....18123

Amazing resort!!

Entire stay was great. Resort was amazing-everything was clean and well maintained. Food service left nothing for you to want for-selection, variety and quality were great. Pools, activities, entertainment were awesome. The staff of the resort really made our vacation memorable, they really went out of their way to make our stay special. We had my daughter's wedding there and it was perfect. The wedding planner was so helpful in making everything perfect.

2nd visit.. disappointed and wont be returning to this resort

My 2nd visit to this resort and to say the least.. very disappointed from my first visit and will not be returning. The customer service was not the greatest and it seemed like the staff couldn't care less if you were there or not, we spend over $3500.00 per couple to come to a 5 star resort.. they should remove 2 stars and list it as a 3 star. Upon arrival, there is no welcome drink, we were rushed into the lobby area, told to sit, advised that a $6 USD charge for the safe per day was if we w [... read more]anted the safe. Our credit card was provided for deposit, I was not given a key like my other friends and was told that my room key would work the safe. NO such thing.. I had to return to the front desk to request a key, which did not work. I then called the front desk to inform them my key was not working and was directed to a voicemail that was full. I did not get back to the front desk until the next day and guess what.. I was charged $6 USD for the one day of a safe not working and had to pay them cash.. unreal. We are a group of 10 people and some are early risers that like to take in the sunshine. Two of my friends were up early and asked one of the staff if there was coffee available until the buffet opened and simply got a NO; however, there is coffee set up on the open terrace on the landing each morning for guests to enjoy. I had emailed several times prior to arriving to try and get our a la carte's booked ahead of time and was informed that our request was sent to public relations where the bookings are done; however, no guarantee we could be accommodated. Our dinner reservations were mixed up from the start. Upon arrival we were provided our packages, I was not told that there was an envelope with our restaurant bookings (only 1 out of the 3 done) in my package and spent an hour upon arriving at the public relations desk trying to get sorted out. I was able to get the steakhouse booked; however, they could not seat all of us together table of 10 was told largest table was 8, that was fine so put 6 and 4 per table. They booked 6 under my room and the other 4 under someone else room not even in our group??. They can accommodate large tables for weddings thou but not 10??? I don't get it. The Italian restaurant (which was booked on our behalf of the manager due to other issues) we were told there was no booking for us when we arrived for our reservation . We then went to double check with public relations desk to find there was no booking reserved for us; however, when the manager who booked it called the next day followed up with us to find out how our dinner was, we found out an email was sent to the restaurant indicating our booking and not an actual reservation (we were given verbal not written receipt). We were told each manager has a phone with email's; however, no one bothered to check their emails to confirm and we were simply told we were not booked for 6:30. The food was not the greatest at the buffet and found several cockroaches crawling over food and on the floor and also in the bathrooms. One friends room smelled like mold and you were bitten within minutes of being in the room (took some work but got them moved to a nicer / cleaner room). The swim up bar constantly ran out of booze and ice. The casino bar had premium drinks for a cost which is fine and we had no problem paying; however, no one knew the cost of a drink that would be charged to your room?? I am one to take trip advisor with a grain of salt when planning a trip; however, after this experience I will take a closer look. Very disappointed return vacation

50th Birthday Vacation

The resort was very nice and staff extremely friendly. Food was great. Trying to book a restaurant was an absolute nightmare. There were 11 in our party and they could not accommodate us in any of the restaurants (even though I contacted the resort and travel agent ahead of schedule informing them of the size of our party and tried to pre-book restaurants for 3 of the 7 nights), every restaurant was more than half empty each night, so this was extremely frustrating and spoilt an otherwise wonder [... read more]ful trip. It was a 50th birthday celebration so we expected to be able to eat as a group a couple of times. Also requested flowers and champagne (again ahead of schedule) in the room as a birthday surprise and this did not happen)!

Fantastic resort. Dont miss this one

What a beautiful place to spend a week. Gorgeous pools, sandy beaches all groomed to perfection. Food and entertainment was exceptional. All employees were kind and courteous. Not a bad word to say! Cant wait for next year.

Not worth the money !!!!!!

The worst resort I have ever stay the people for the most part was really rude. The bar runnning out of ice was very common and no dark rum in stock. Also never towels there on time alway had to wait a hour . The bathroom lights were out or the doors were locked no toilet paper . Jets not working in the pool . The list could go on but customer service was the worst . I would never recommend this resort to anyone not worth the money at all .

It was Ok

The resort was beautiful and the Jamaican staff great. The hotel has communication problems. It was a hassle to make reservations for the restaurants as their wasn't any times available but u walk by the restaurants and they were 20% occupied. This visual pissed off a lot of the guests. 9 of us got sick after the Japanese restaurant. My stay at the Iberostar was much better.

It was an Okay Resort! 40% staff very slow and rude!

When we arrived we were excited about the Grand Bahia Principe as my girlfriend had visited before. However on this occasion we aimed to experience the hotel and its amenities with the view to get married at the Grand Bahia. We mentioned this to the front desk and unfortunately we were booked into a poor room, location was not good, right above the main lobby where it was very noisy and view was not great. On the second day we asked to be moved, but no rooms were available, however we got  [... read more]moved on the third night, this meant we still hadn't unpacked our bags. The rooms in general were ok. Had to complain a couple of times to get coffee and towels for the room. One member of house keeping staff said it wasn't their job to help with those requests and told us to go and ask reception. Some of the staff members were really rude, felt like they didn't want to be there. During breakfast, lunch and dinner, many times we had to wait to be served with drinks, cutlery. The drinks were all watered down, and would require one to drink all day to get to a tipsy level. Breakfast wasn't the best, felt like left overs from the night before. The whirl pools weren't working, the entertainment got cancelled on multiple occasions due to weather (they could have just moved indoors), the smell of damp carpet was really really really bad, the sand felt like fake sand. Overall, the experience was a 5/10. Not sure if we will consider this hotel for our wedding or not, still pondering, thinking maybe it was just a one off experience, who knows... Thank you, M&V