It was OK

Overall the stay was ok. Great NYE party! I am not sure how the resort is considered 'luxury'. We spent a lot of time at Akumal pool/beach. Some shortfalls in service, for example: - having to explain how to make a white wine spritzer to each staff member every time you ordered - poor English of the staff (practically non-existent), it was so difficult to communicate - we were there only 3 nights, some accommodation should have been made for us to visit at least one of the a la carte restaurants [... read more] but were told no availability (only 5:30/10pm seating times) - 2 beds requested, when checked in the beds were pushed together, had to call twice then wait for them to be separated - rooms are small - being told at the restaurant you can't come in because of a wet bathing suit (first time I've experienced this at any resort, it is the way it was communicated and no attempt to accommodate in any way, ie provide to sit on a towel) - no snack bars, food areas where you can eat in your bathing suit etc. (only 1 at Akumal and it is far away from the main area) I would not return to Sian Kaan, however would consider/recommend Akumal if returning to the area.

Great Resort would go back!

We travelled the week of December 12 - 19, 2015 Pros: The hotel was fabulous, grounds, public areas, food (there definitely is something for everyone even picky eaters, we also had no problems booking Ala carte) ,rooms and staff. Although not on the beach no trouble to get there. love the fact that the resort was quiet and great for a restful vacation. being able to use the other resorts for beach and food was great. Cons: distance from airport especially when leaving you had to leave early in t [... read more]he morning so you lost a whole day. Also, if you wanted to leave the hotel to do anything it was very expensive by cab i.e. $35 U.S. to get to Playa Del Carmen one way, however you could take the bus and that was only $3.50. Entertainment: I really think especially being an adult only the entertainment could be updated if you travel a lot seeing Michael Jackson becomes redundant. and if would have been nice to see something different. having said that the weather was awesome and the vacation was great.

Fantastic adult only resort!

Excellent service, fabulous food, beautiful rooms, and a fantastic animation team (shout out to Rigo & Joel) hit this resort out of the park! This was our first time here but we have previously stayed at Gran Bahia adult only resorts in DR - this was a while different level up (ironically, for a lower price). The beach is not that great or convenient but we are not really beach people so we don't care. The pools are fantastic, surrounded by beautiful trees. We will definitely be back.

It is a nice resort

Every thing was good and I had a wonderful trip except the weather. I am really satisfied the service from this resort. Every one was friendly and helpful, they worked hard to keep you enjoy every minutes on your vacation. This was my second time in this resort and definitely I will come back.

Peace, privacy, perfection!

This is one our favourite resorts. WE just returned from our 4th visit to the Sian Ka'an. The staff is excellent, the food delicious and the rooms are perfect for us. What we appreciate it the peace. Our room was close to the sushi bar on the top floor. Our balcony was in the trees, and we could see the birds, geckoes, ..... and nothing but jungle, yet we were close to the pool, restaurants and lobby. Totally private, very quiet. It is hard to find a resort that caters to our needs and this one  [... read more]does that well. The mini bar was stocked each day and included whisky, rum, vodka, soft drinks, and chips. We worked out each day at the Tao Centre. All the weights and machines are well looked after and work well. While you work out in an air conditioned, glass room you are surrounded with the jungle. One day I say a fox with her cub. They have yoga and mediation here but I woke too late to join them. (The classes are at 9:00 in the morning.) The Tao Centre is a pleasant 15 minute walk from our room. The service and food in the buffet is so good we did not eat else where.

Excellent hotel and resort

Excellent hotel and resort (Sian Ka’an and the Luxury Bahia Principe complex), extremely clean and well maintained, very professional and friendly staff (from Rodrigo at the front desk, to Manuel, Yasusri and Antonio in the buffet to Teresita, Silvia and Maria Jose in the lobby bar, just to name a few). We had some issues with the shower in our room, once we reported, was fixed within 15 minutes. The trolley service is excellent as well, they will radio in when lots of people were waiting and  [... read more]adding more cars and even changing their routes to accommodate their patrons. The eco concept that Bahia Principe uses works very well, you are in the jungle, surrounded by wildlife and you actually swim with fishes at their private beach. We have a couple of comments and suggestions around the beach and beach amenities: firstly, about the individuals that left towels or personal objects just to reserve spots and showing up at 11:00 or later – some of them even not having the rights to be on the private beach; secondly, there is no place for one to change their bathing suits, if there is a need besides the beach washrooms, which are really narrow. And talking about the beach washroom that was part of the Akumal hotel, one of the doors locking latch was broken, and it was not fixed during our week stay, even if my wife reported this twice to the Akumal front desk. Over all, we enjoyed our stay very much, we will certainly be back.

Relaxing vacation with exceptional service!

My husband and I just got back from an amazing vacation at this beautiful resort. From the time we got there until the time we left the staff went out of their way to make our vacation the best it could be. We had three full days of torrential rain and still had a great time. Our junior suite garden view was so comfortable and large. We were happy to hang out in there and order room service. During the rain we took the time to book our a la cartes and went to the spa for a couples massage! Highl [... read more]y recommend this!! This resort is not on the beach but we never waiting very long to take the little train to the beach. Sian Ka'an has our own roped off adults only beach section with bar service. It is the best part of the beach and they come around to your chairs with water spritzer and face clothes, pretzels and fruit cabobs. This resort has top notch service. The food was amazing and I would go back again today if I could.

One of the best trips since our honey moo!!

We booked at the luxury Bahia Principe Sian Ka'an and it was the best trip we've had since our honeymoon. This adults only resort is calm and relaxing and everything we were looking for, for our summer vacation. the staff ifs beyond awesome, friendly and helpful. The rooms are very clean and spacious. The pools are so nice. And the entertainment pool was very fun. We had our private section on the beach and it was amazing. Beach bar was excellent. And the entertainers are very active and fun.  [... read more] All in all. Our trip was spectacular. And recommend this hotel to anyone looking to get away from noisy kids and have a relAxing but fun experience.

Great place with a few kinks

We had a great time on our recent vacation. Beautiful resort, great food and drinks, nice room. Loved that you could visit the others 3 resorts whenever you wanted. Down falls, poor service from staff ver inconsistent and extremely spotty wifi use.

Tropical jungle setting hotel with great food

Great food, buffets and a la cartes were terrific! Rooms were clean, not luxury but our junior superior suite was large with king bed. Pools were nice, we preferred the Alux pool but people get up early to reserve loungers (6:30 am!! they start to reserve loungers). Shuttle to the beach and other resorts run often. Beach nice with lots of fish! Sian Kaan is a quiet resort so if you're looking for excitement you'll have to visit the other BP resorts by shuttle. Beautiful lush jungle setting, some [... read more]times with Mosquitos, we would most definitely visit again if we were able to get same last minute discount.

A solid 4.5 star resort!

This is the 3rd Grand Bahia property we have visited and I will try my best to give a detailed review of our recent stay from June 14th to 21st. We checked into the hotel rather late due to a flight delay, and unfortunately our first impression wasn’t the best for a few reasons: • We were not welcomed by the front desk staff, nor offered a welcome drink. • The towel system was not explained, which made for an annoying first attempt at getting some. • We were not given a butler’s name, [... read more] or introduced to one (ever). • Upon check-in into our room, it was flooded by the windows in the bedroom and the archway leading into the bathroom was dripping. This was rectified quickly though with a phone call. • Although an e-mail was sent a few days prior to arrival mentioning a special milestone birthday, aside from a few balloons in the room nothing else was done (i.e. flowers or champagne). • We went to the snack bar around 11:30PM and were told to sit down and someone would take our order. We waited 10 minutes with no service what-so-ever. We ended up ordering room service though and that was very quick (10 minutes or so). As we progressed a few more days into our vacation and got a little more accustomed to the resort, we would also state some of the following as cons: • Not enough chairs/loungers in the pool area’s. • The last two days of our stay, pool bar service was almost non-existent. • Wi-Fi was not available in the room and/or other areas of the resort other than the lobby. The odd time I could pick-up a signal at the quiet pool though. I believe their network was taken down due to heavy rains prior to our arrival. Many guests were complaining about the Wi-Fi and lack of access. The last two days of our trip though they were installing new routers and cables on all the buildings. The morning we checked out we were finally able to get a signal in our room. Go figure. • The entertainment area and stage is very small, plus it caters to smokers (because of this we never watched any shows). • The first few days of our stay the buffet restaurant was not air conditioned. • The dedicated beach area is not monitored very well. We saw many others from Coba, Tulum and Akumal sitting in the loungers dedicate to Sian Ka’an. • There is a strong sewage smell at certain points throughout the whole GBP complex. We noticed the smell greatly on the way to the beach as you trolley up the road to the Sian Ka’an section. • We had a problem getting hot water in the morning the first 2-3 days, not sure why but it was really annoying. • There was really loud drilling / jack-hammering on a few occasions to the room next to us. One day it lasted more than an hour so that was frustrating (especially if you want a little siesta in the afternoon). • The Japanese restaurant at Sian Ka’an was good, but not overly impressive. • Dolce Vita (Akumal) food and service was average at best. Neither of us would recommend this restaurant. Now onto the pros for this great little resort: • The AC in our room was fantastic and really appreciated as the weather was very hot and humid! • The resort is located in a very lush and tropical setting, which is meticulously maintained. • Our maid (Edy) was great, and always very cheerful with a huge smile on his face. He always left our bed decorated with some type of towel art or flowers. • The buffet is fantastic, with a HUGE variety of tasty dishes. We were never disappointed in the selection and could have easily eaten every meal here. • Alux is a beautiful restaurant, with wonderful ambiance. The food was very good, but not plentiful (typical gourmet). Although not on the menu, we were treated to strawberry flambé as our dessert, which was a dessert for all senses. • Pool bar service provided by Ana at the quiet pool was fantastic. She’s a true gem, very attentive and friendly. • Speaking of bar service, drinks are top notch. Top shelf liquor as well. • Although very firm, the bed was quite comfortable. • Our private terrace was beautiful, although we didn’t use it often and the Jacuzzi was never used. I loved going outside in the morning and early evening though, just to relax and take in the scenery. • Drink tray concept (on the beach) is great, first place we’ve ever seen do this. • Sian Ka’an section of the beach was well maintained and seaweed was cleaned up quickly and kept at a minimum for the most part (the same cannot be said for the other resorts). • Trolley transportation was always quick and reliable, and most of the drivers were very friendly. • Our penthouse suite was very spacious and comfortable. We were located in block #8, room #40821 which was centrally located and close to everything within the resort. • Cleanliness of the overall resort and restaurants was immaculate; staff were always busy keeping everything in “tip-top” shape. • Wi-Fi was initially hard to establish, but once I got it I could generally connect in the lobby at some point throughout the day. • I know some reviews have commented that the majority of guests are older but we found the complete opposite. The resort had a wide variety of age ranges, couples and seniors. We met some wonderful people on this trip! Overall we had a very pleasant, relaxing stay. This is exactly what we wanted and expected. Would we recommend the resort to others? Yes! Would we come back to this resort? Potentially, if the price was right.

Great Trip!

My husband and I stayed at the Sian Ka'an from June 14th to 21th and we had a great trip. The property was beautiful and the staff were very efficient and professional. I wouldn't say anyone went out of their way for us, but they did their jobs well and worked hard. Our room was 41201 which was on the bottom floor, but looked out at the pool, pool bar/towel exchange and was very close to the snack bar. We would have prefered to been up higher, because we always felt that we had to keep our drape [... read more]s closed, but it was OK and in a convenient location. We had no issues with the trams for the first few days, but near the end of the week we never seemed to be able to find one that was going where we wanted to go. I seen empty trans drive away and leave 10 people standing there because they weren't going where it was heading and 3 trams stop in a row that were going to the same place? Seriously the resorts are only minutes apart, would it not make more sense to take the group of people where they wanted to go then drive an empty tran around? Anyway, that was minor, and would not stop me from going back. The tram to the beach was no issue, but I was a little dissappointed with the beach after being to the beaches in DR and Cuba, but it was OK. I would say that if you are a beach person that perhaps this resort is not for you, but the resort facilities, drinks and food were definitely way better than we have seen in DR or Cuba, so I guess you have to decide what you want. Also not a huge problem, but we were dissapointed that we were travelling for our 20th Anniversary and our travel agent had advised the resort when we booked and then we told them when we got there and actually tried to pay for an upgrade and it was never acknowledged and were brushed off by the front desk staff about the upgrade. Then I read where people were treated to free upgrades and special treats for their anniversary's? Maybe we didn't tip enough? I don't know. The service at the pool and beach was a nice treat and we never waited long for drinks and we enjoyed room service 3 times and we always received fresh hot food. I was a little worried it would be too hot in June, but the weather was beautiful and we hardly seen a bug the whole time and we would go back in a minute, especially if we got it for the same price we paid this time.

Exceeded our expectations!

This was our first trip ever to a hot destination, I would recommend the location and resort! We stayed on the Adults Only part which was exactly what we wanted. The grounds and public areas were very clean. Service everywhere on our part of the resort was great! The locals were polite and consistent with their customer service. If you don't mind taking a 5 minute ride to the beach then the Adults part is for you! Also if you get a chance go swim at the Tao Wellness centre in their salt water po [... read more]ol, or enjoy a yoga class! They also sell amazing chocolate bars in their gift shop area, that's highly recommended :) Overall this resort is great for anybody family, couples, friends, honeymooners, whatever! If you want to see more in and pictures look them up on Facebook or Tripadvisor.

Amazing service

We stayed at this resort for seven night. Resort is very clean. Nicely land scared . Food was excellent in all restaurants and buffet. Rooms are very clean and big and we had the suite with jaccusi on the terrace.

Amazing Resort!

It was almost perfect! Only issue was the offered 24/7 free internet we never received in the room only in the lobby. Nice polite staff, clean, very well maintained resort all the way! Transportation, food varieties and quality was great! We will go back!

Definately a 5 Star Resort

The attention to detail by the hotel staff was excellent and the quality of the food in the restaurants on the Sian Ka'an site was amazing. There was no issue with the beach being located at the other Grand Bahia resorts as the transportation was always available if required but due to the excellent pool facilities we felt no need to leave the Sian Ka'an. We would definitely go to this resort again and it certainly lives up to high standards we have come to expect from the Grand Bahia group of r [... read more]esorts.

Trouble in paradise

The hotel room was beautiful, it was spacious & had a lovely bathroom. However the first 3 nights neither of us slept well. In further investigation we could see that our bed had been broken & repaired (not well). It was like sleeping with a huge hump in the middle of our back. Our friends staying in another rim had the same issue with their bed. About 4 days in we had a leak in our ceiling in the bathroom. If you needed to use the toilet it would drip on you. We called 4 times & every time they [... read more] said they would be right there, nobody ever showed up. Finally at 11pm my friend who spoke some Spanish called the front desk & someone finally came. It was extremely hot & humid, so when you got dressed up for the ala'carte it was very warm, none of the restraunts seem to be air conditioned. After dinner we would come back to our resort only to find all entertainment was over. We never did see any entertainment in our resort. The pool where all the fun was happening was way way too hot. If you had a sun burn it was actually hard to get into.

Amazing resort awesome price

The grounds at Bahia Principe Sian Ka'an are very attractive with lots of wildlife and prestige surroundings. The rooms are very nice and the bed is very comfortable. The staff is very friendly and accommodating and the food and drinks are excellent....

Great resort

This was my second time at the resort. Service is great and food is amazing. The rooms are nice and modern. You have a little car/bus driving right at the beach as the resort is not beach front. It's adult only so very peaceful. There is a beach reserved just for the guests where you may have service of drinks brought to your beach chairs. Beach is nice and water is clear, the sand is not rough. The thing I did not like we're that there a water leak in my room, they sent someone is to fix this r [... read more]ight away however they did not offer a change for another room or anythingg complimentary. The ceiling in the bathroom was not that nice as I imagine they could only finish the reprairs once the room was vacated. Also in the restaurants they could of added more AC.

Very nice, not 5 stars, but 41/2

Rented superior penthouse which was worth the extra price.The hotel was very nice. The staff was excellent. The food was excellent but very hot in the buffet area because A.C. not adequate. Unfortunately, the hotel was not built to receive as many people for the entertainment space it has. No chairs at the pools by 8:00 am., beach umbrellas by 9:00 am. Spa excellent. Problems with one of the A.C. in my room for 5 days, but compensate with 2 free 1 hour spas which was very appreciated and more th [... read more]an fair. Fuentos was an excellent butler and tried his best when I had problems. Room service was amazing, food was excellent, arrived hot and always within 1/2 hr. after placing order. Service at the bars was always done with a smile, quickly and were very polite. Service at the beach was hit and miss most of the time. They would come 4 times in 20 mins. then nobody for 1-2 hrs. That is why I say it is 4.5 stars and not 5 as they advertise it. This is my 12th time in 4 different Bahia's.