Crown Paradise Club Cancun: Amazing Resort

The resort was well maintained, the staff extremely friendly and helpful and the location was perfect. The resort offered many extras which made our stay that much more enjoyable. We were with our children and grandchildren and the resort was extremely kid friendly

Crown Paradise Club Cancun: A very construction filled stay

The resort was well spread out and tidy. However the entire time we were at your resort the room directly above us and several others were under construction around us. Hammers grinders chisels every single day while my one year old tried to sleep. Water was dripping from the lights in our bathroom due to construction. As well as the room directly beside us had smokers in it. We complained twice and nothing was done. I'd give the resort a 3 out of 5 due to all these issues.

Grand Sirenis Riviera Maya: Great beaches, amazing resort.

This was our 4th time to the Tulum area of Mexico. This is probably my favorite of the resort's so far. The way that the resort is built into the jungle with so much green space is fantastic. The rooms were very comfortable and kept very clean. The seating in the restaurants and buffets was a little more spaced out due to covid. The restaurants were great. We particularly enjoyed the French, Japanese, Brazilian and Steakhouse restaurants. The portions at the Brazilian and Steakhouse restaurants  [... read more]were crazy large with lots of protein. The theatre venue is great. We often enjoyed cocktails at the Sky bar before dinner. This is the only downside with a very repetitive electronic techno pop music. I guess I'm getting too old! 😜

Iberostar Selection Cancun: Iberostar meh

I think the resort is OK. not amazing, but also not horrible. The elevators are ALWAYS broken so if you have strollers expect to wait a long time. The service was also not great, they are short staffed and some of the staff were very rude. The rooms are a little outdated, but very clean. They DONT have any COVID protocols AT ALL. So if you are very cautious about this, this is probably not the resort for you. make sure you triple check your restaurant reservations as they will make a mistake an [... read more]d your reservation won’t be saved. The fridge in the room is never really stocked up, and there is no snacks in there. Our card key to get in the room kept getting disactivated and we couldn’t get in the room so we had to go down to reception several times. Our friends front door handle broke, and their balcony door also went off the hinges. I think for the amount of money we spent, we could have gone somewhere else.

Grand Palladium Kantenah: A great stay

Rooms were clean. Service was amazing. Pools and beaches were fantastic. Staff levels seemed low. Ala carte restaurants were very good. My only complaint was that the food at the buffet was always cold.

Ocean Riviera Paradise: Amazing resort!

This hotel exceeded our expectations! The service, food, drinks, the pools and grounds were amazing! We received a free upgrade to our room. I recommend getting the privileged package as you’re treated more like VIP!

Samba Vallarta: Surprise!

Resort was very clean. The staff were helpful and very kind. The beach was amazing. Food was ok. We were expecting something similar to other 4 star resorts we have stayed at in Mexico. Surprise - Many staff, spoke little to no English, which has it's challenges when you don't speak any Spanish. We were lucky that we were with a friend who spoke Spanish. The food was not great. Most of the other patrons spoke Spanish so you couldn't chat with them. The pool was being renovated so a [... read more] jack hammer caused all sorts of noise for the entire trip. The water in the portion of the pool that they had open was dirty and the pool crowded. Most of the entertainment was in Spanish so you couldn't understand. The rooms were old with lots of rust around the tub, it looked like mold but was probably rust because the rooms were clean. The doors and windows did not keep the sound out so you could always hear someone in the hall or in the room next to you. Entertainment went until after midnight and you couldn't escape the noise. Trip Central said the resort was a 4 star. I think this is misleading. It is a 3 star hotel at best.

Margaritaville Island Reserve Riviera Cancun: Hidden Gem!

My partner and I stayed for 4 nights. We loved how clean the resort was, it was well maintained. The boutique style made it easy to access all the services. We stayed in the backend on the balcony it was cozy and private.The staff was personable and friendly. If you are looking for an intimate resort, Margaritaville is it. We noticed that staff checked the water quality in the pools every morning. It was the perfect getaway to relax and reconnect. The food was incredible, everything was gourmet  [... read more]style although the portions were smaller we noticed the food was rich and good quality. We also took advantage of the late night room service. We made lifelong friendships at the resort because we felt safe everyone there was kind and genuine. The entertainment was late night karaoke and themed nights, please note this isn’t a hardcore party resort it’s more of a chill and intimate space to reconnect. We also enjoyed that it wasn’t too far from the airport.

Ocean Riviera Paradise: Great restort, not so great food

Overall the resort is massive and beautiful, the beach, while a bit rocky is great too. Our room was big, clean and very aesthetically pleasing, especially given the relatively low price. The servers and bartenders are all very polite and helpful. The one problem is the food is not up to standard. The buffet and the restaurants food is very bland or in some cases just cooked poorly, the one exception is the Italian restaurant, it is pretty good. We found ourselves going out for dinner off the re [... read more]sort on 3 of the 7 days. If you don't like your food with salt or steak seared properly than you'll enjoy the resort food.

NYX Hotel Cancun: Worst experience

When we arrived we were informed that our all inclusive wasn’t actually all inclusive. We could upgrade for an additional 50$ a day per person. The drinks were terrible almost as though significantly watered down. Your not allowed to take food to your room - because that’s not included and they want to charge you more. The food was actually terrible. Don’t stay at this resort. I’m fact avoid cancun is our advice.

Ocean Riviera Paradise: Amazing Resort

This resort was fantastic. Beautiful rooms, very well kept, very clean, fantastic restaurants and amazingly friendly staff. Although we didn't travel with our kids, it was very easy to notice what a great family resort it is, as well as being a great place for just adults, providing you stay on the adults only side. The only complaint was the travel with Air Transat. Once we got there we waited about 1.5hrs for our luggage. Then when departing, we were picked up at 7am for our 1215pm flight so  [... read more]we sat in the airport for about 4.5 hours waiting around.

Grand Oasis Cancun: Beautiful pools and views

Amazing resort, beautiful views and pools, Room service not good at all, From the day we entered to the resort everyday we had to call for towels, Some days they forgot the cleaning of the room, call to bring coffee and drinking water, The buffet was so crowded, we had to line up sometimes for 1/2 hours, Stood on line for stake house minimum one and half hour and even we couldn’t eat the stake, I think not the right meat for stake, Maybe all of these is because you are ver crowded,  [... read more] Sorry to say: I won’t recommend anyone to stay in your resort, Thank you

Sandos Cancun: Great Resort with som downfalls

We found this resort to well kept and very clean. The staff were outstanding and catered to your every need. The food at the a la carte restaurants was excellent but the buffet was well below average. The problem we had was two of our nights were marred by partying, loud music and slamming doors on our floor between 2am and 5am. We tried to contact the front desk several times with no answer. When we complained the next morning, we were met by indifference by the reception desk. Overall, we en [... read more]joyed our stay!

Bahia Principe Escape Sian Ka'an: Great resort

The grounds were well kept. The beaches were amazing. The food was really good. Even the buffet was pretty good. The entertainment was great. The rooms were very nice. The staff were superb. Specifically the ones running games in the pool

Emporio Cancun: Nice resort

It is a nice hotel, clean and well kept. There are 2 "a la carte" restaurants that require daily booking. The food is good at the whole resort. The beach is nice, however, there is only a small amount of chairs and umbrellas. And there isn't a natural shade to protect you from the hot sun. The beach bar is very good with all sorts of drinks and also offering food being delivered right to your chair which is awesome for those lazy days when you don't even feel like going for lunch :-) The only [... read more] thing we were missing at this hotel was an entertainment. There is nothing happening in the evening/night. It would be nice to have a band or DJ playing in the evening so people can socialize, dance and have some fun. I would recommend this hotel for families with kids that have to go to bed early. It's very quiet there :-)

Iberostar Waves Paraiso del Mar: Beautiful Lush Property

This resort is large, grounds excellent. The food in the buffet is varied and tasty. The a la cartes we attended were well presented, and the food very good, the service great as well. There are shuttles that run every 15 minutes, but we chose to walk for the most part, enjoying the pathways through the mangrove. The pools are quite large and the activities fun to watch. There were a couple of issues with our room keys losing programming, at fairly inconvenient times and because we were in  [... read more]Building 12 it was a pretty good walk to the lobby to have them reprogrammed. There is something for everyone to do at this resort!

Dreams Bahia Mita Surf and Spa: Was an absolute Dream

This resort is amazing, food, drinks, pools, beautiful flowers and amazing scenery. Stand out staff one in particular Francisco our pool waiter he was amazing and our drinks were nonstop all day long. He even brought us food and a surprise dessert platter on our last day complete with a personal message.

The Sens Riviera: Great resort

I traveled to this resort in November with my sister. We upgraded to sunclub. We really enjoyed this resort. The staff, food and service was exceptional. The room was clean and spacious. The sheets and towels were changed daily. The drinks in the bar fridge were replenished daily. There were plenty of chairs and Bali beds around the pools but limited on the beach. The only real negative feed back is the strong perfume scent in the lobby and the lack of entertainment during the day around the [... read more] pools on the sunclub side.

Bahia Principe Explore Coba: Bahia Principe Coba

We have been to Coba 3 times. This time we found it to be a little neglected and run down it seems to have lost its charm it needs TLC IT IS STILL A NICE PLACE BUT I THINK COVID HAS BEEN HARD ON THEM

Hard Rock Hotel Cancun: I am not satisfied with this booking

I seeked out an agent to assist with my lass minute booking, I had specifically expressed to the agent that based on my past experience with booking 5 star- I found that it included an older crowd which I did not want. The above mentioned agent said because this is Cancún- people travel all around the world and this won’t be the case, she said people come here to party and 5 star hotel for Cancun consisted of all ages. I felt mislead and felt that I was not advised accordingly and therefore I [... read more] booked a resort that made me feel very unsatisfied.In addition I asked the above agent if this Hard Rock hotel played only “hard rock” music, the agent replied no, they play a mix. Yet another massive complaint I had about this resort. I arrived to resort to find very elderly people and hard rock music almost 24h/d. My whole vacation was ruined, I was so upset that I will never book 5 star and never go to Cancun ever again. I spent so much money for below average food, terrible music and alcohol and paid such a hefty high price to mingle with geriatric populations. I will never book though an agent