Riu Palace Bavaro: Not worth the money!

Beach was nice,pools were dirty,the resort was small so easy to get around.Service was mediocre,entertainment staff is pleasant.Shows were good.Food is terrible,rooms are terrible.Wine and beverages were terrible.Too expensive for what is offered.Place needs a refacing.Difficulty getting internet access and phone access.Staff does not speak enough english.Definitely not a 5 star as rated.

Riu Santa Fe: nice resort

The pools were great and lots of swim up bars. Not the greatest selection of alcohol though. Nightlife at the resort was also pretty lame. Food all tasted the same. Very nice resort otherwise and very clean. Friendly staff.

Riu Merengue: Holiday nightmare

I'd love to say that there are any positives, it's been nothing but a horrific experience: the shower head is broken, there was no hot water 3/7 days, power outages meant that there was no breakfast two days in a row; all the power outlets needed adapters, and none of the adapters at the riu store worked (we had to prop them up using furniture.) the AC barely worked, it was humid every night and the ceiling was covered in mold (I woke up stuffy and irritated every morning). The towel service kio [... read more]sk runs out of towels mid day, and the beach chairs are reserved by the other tourists which are nowhere in sight (nowhere to sit). The "a la carte" restaurants can only get booked between 7am and 8am in the morning, otherwise they are full. The staff are grouchy and overworked (some of the bartenders are very nice). Our housekeeping forgets to provide towels, and I had to call for them 50% of the time (no big deal). Shampoo is not provided. Local vendors are allowed to harass you to sell you garbage at the lobby (they are very pushy and very annoying). Everyone including nexus-tours tried anything to get money from you; their general attitude is that we are rich and ungrateful people that need to be scammed (even though we consider ourselves down to earth and friendly). We decided to leave the resort and go to a town called Susua, at a 3 star hotel to spend the remaining week and had a great time.

Riu Flamingos: Riu Rocks!

We just returned from the Riu Jalisco and we could not be happier with our time there. Having stayed at the Riu 12 years ago we constantly were comparing the newly renovated hotel to the old and we found nothing was lacking. The food was fantastic with lots of variety and very good quality - same goes for the drinks! The hotel has been recently renovated but the rooms are much the same as they were on our previous visit. The rooms are very clean, the beds are comfortable, and the maid staff are  [... read more]fantastic - often leaving us small gifts (flowers, towels animals, etc). The night shows were entertaining and the RIU-Fit and Animation teams were great fun to be around. We had a fantastic stay and will be returning with our kids next time. Word of caution - we booked a "Splash room" where we received passes for the local water park / water slides. Don't waste your money and just book the regular room. The water park can be described best as "sketchy" and we ended up not using our tickets. Save your money for much better experiences in Vallarta!

Sol Turquesa Beach: Great Value - all aspects above expectations

The setting with eclectic gardens along with natural vegetation, much of which was above the two story height limit of the accommodation made one feel as if staying in a tropical village. There was a wide variety of interesting entertainment, reasonable food in the main buffet, The salad bar and desert table were first rate. Coffee in the 24 hour bar/snack bar and in the lobby was great for those who like a robust dark roast. The staff was very pleasant and helpful with a sufficient command of E [... read more]nglish and French. They actually seemed to enjoy working with tourists. There is one downside that the management should be aware of. One day in the main restaurant the drinking water tasted and smelled like the water we had in our shower. My wife drank a bit before she realized the difference and this was the probable cause of a couple days not feeling well that commenced shortly afterward. This was clearly not resort policy but a slip up by staff.

Riu Santa Fe: Beautiful Resort

Our family (of 4) loved this resort. The staff were friendly, food was delicious, and the view from the pool was absolutely beautiful. We would definitely stay there again. The only thing we feel could have better was if there was more of a child pool/play ground. The mini club was lacking in that area.

Riu Vallarta: Great value for the price.

Beautiful setting and exceptional staff. The RIU Vallarta is a wonderful location for an all inclusive holiday. We signed up for two Nexustours.com (adventure tour and Mexican night) and enjoyed both a great deal! Our family would return to RIU Vallarta.

Riu Palace Paradise Island: Fun Time With Family

This was our second year in a row at the RIU over Christmas time. The best thing about the RIU is all inclusive & affordable for Nassau & Paradise Island. Rooms were clean & tidy.. excellent breakfast, so-so lunch, dinners were terrible.

Riu Flamingos: A bit disappointed. Not like it used to be!

Not the same as years ago. Wouldn't recommend Shows were very poor Hotel is clean tho! Took my 3 teenage grand daughters so we had a great time anyway! You can get a better value for what we paid. Won't be doing the Riu again

Riu Palace Cabo San Lucas: This is Far the of the best

We stayed at the Riu Palace in Cabo San Lucas between December 12-20-2014 Let me start by saying I have a lot experience staying in Hotels, due to my work and travel mostly Canada and the United States, I stay approx.. 300 days a year in hotels. Not to mention vacationing in at least 1/3 of the Caribbean Islands and Mexico. After reading half the reviews on Trip Advisory I knew this hotel was amazing, even though 12% of the reviews gave the hotel a very bad review, in fact these people had nothi [... read more]ng good to say. Well I am a very picky person. My review about this hotel was I found everything GREAT except the coffee was not good at all. Flew with Sunwing from Toronto and as usual Sunwing was late departing from both airports (Toronto and Cabo San Lucas) Once in Cabo airport, we walked out after picking up our luggage (4 people traveling) got into the bus and off to the hotel. Once there we had a welcoming with drinks and a very fast check in, took approx. 15 min. The people at the hotel were the nicest and politest hotel staff I have ever encountered. And I have encountered some very nice hotel staff in the past. Rooms very clean, comfortable, and spacious, anywhere you turned they had people cleaning non stop. From the front desk staff to the wait staff, bus boys management, housekeeping grounds people, bartenders, all the way to the entertainment staff, they were all great to deal with. The food was great, the AL cart restaurants we tried were the Crystal and the Mexican (which is the Italian during the day). During the day we went to the open kitchen buffet by the pool or the Italian rest. At night mostly the main buffet, No matter where you go to eat here, the presentation was an A+ and the taste was an A++. Be leave me you cannot go hungry here, they always have something to suite everyone appetite. They also have Japanese, did not go there but heard it too was good. I could go on and on, but to cut it short I would definitely highly recommend this Hotel, in fact I think they should train other hotel staff here to show them how a hotel should be run. Good Job Staff and keep it up.

Riu Negril: Don't be fooled by brand name RIU

When we booked this resort, we did not ask a lot of questions because we were picking a brand - RIU. We had stayed at RIU many times before and I would normally rate RIU as the best. This was our expectation and we got totally disappointed. The beach was practically unusable and dirty - even the sand in the water at times looked too soft and my foot would sink in like quick sand. The water filteration of the only pool with the bar was not able to keep the water clear. So I felt disgusted to use  [... read more]that pool. We had to walk for 20 minutes to RIU Palace to use their beach, and of course the down side was that we were not entitled to order alcohol or food, even when I offered to pay for it(on an all inclusive vacation) the bar tender refused. In terms of rooms, they were small. We got their best beach front room and they could not put two queen beds in it so that a family of 4 (with two young kids, 6 and 9) could sleep comfortably. In terms of food, they had also cut corners pretty badly and they would only book one specialty restaurant at a time, which also required us to get up at 7:30 am and line up each day we needed to make the booking! Overall, this particular RIU (RIU Negril) missed the target and the expectation that people have from RIU by a significant margin in many fronts. Overall, this RIU is more like a 2 - 3 stars at best. It is being shut down for renovations in 2015, so I would completely avoid it.

Riu Palace Antillas: Amazing

The resort was wonderful! Staff were friendly and helpful. Everything was very clean. Only complaint was it was impossible to get dinner reservations at the a la carts. We will be going back though!!!!

Riu Negril: Pretty good

This was one of the nicer hotels I am stayed at. Our room was much better than others. I liked the resorts lay out, made it easy to get around and everything was in walking distance. The variety and quality of food was really the only downside. Our last two days there was a major improvement in seafood which my boyfriend loved. The two a la carts we attended we awful, the buffet was offering better food and the fact that you couldn't reserve all at once was ridiculous. Making me stand in a line  [... read more]for 30 min plus just to book one for two days in advance was not a pleasant experience. Other than that Jamaica was beautiful. We went on the rocks cafe snorkeling tour offered by the resort and it was so fun. I have never had such a great excursion. We got pick up and dropped off on our beach, staff were funny and friendly, snorkeling was beautiful, free alcohol lots of knowledge about local places along the way, a dance party. Honestly we couldn't have asked for a better day. Overall we had a really great time. We probably will not stay at a riu again unless the price is right. Also entertainment did a great job.

Riu Lupita: Very good resort

We enjoyed our stay, however at poolside there is no " NO SMOKING AREA" for non smokers. as we do not smoke and had hard time to get away from smokers. One thing I like to mention is that I requested special cereal and it was provided next morning, I greatly appreciated the staff for doing this for me. The rooms were clean however if they provided time clock in rooms it would been great. The Resort food was good, however there were so many guests who got sick ( diarrhea) ?? food poising, almost  [... read more]80% the people We met suffered. I would say the Resort has to find out where is the deficiency in the food processing system e.g. cleaning water, filtration or some one handling the food must be a carrier or find the source of contamination. We found the staff and the Manager were very friendly, they were providing excellent services . I found the" Check in " service was great, which I never seen before, it was so simple and very fast and very WELCOMING. I will definitely recommend this place.

Riu Tequila: Really beautiful resort

My husband and I went there for our honeymoon in November. There was a little mix up from our booking and they didn't know it was our honeymoon though. Our first room ended up being by the street and so we had headlights shining in our room. We asked to be moved and they accommodated us right away. The food was amazing but at ter 2 weeks it gets a little boring as it does everywhere.. but you can always find something no matter what. We didn't spend much time ON the resort as the beach was a 5 m [... read more]inute walk down a pathway away and we preferred beach to pool. It was nice because we could still eat and drink at the beach using Riu Yucatan. The only small complaint is that the staff really enjoy tipping and will cater to your every need IF you tip them. But when you're there for 2 weeks you can't tip the whole time. So by the end we were slightly ignored mostly in the restaurant Jalisco. Our maid also would only make you 2 towel animals before she would expect a tip. Still we loved the resort and the front desk people were absolutely amazing so we would definitely go back.

Sol Turquesa Beach: enjoyable resort

Very big resort, if you enjoy walking this is perfect. I personnally enjoyed it very much there are a lot of flowers and beautiful trees to enjoy during the walk. the beach is not the most beautiful for Cuba. the food was very good, although repetitive.

Sol Turquesa Beach: Very good resort

The hotel is good, everything is working, the beach was not clean with hundreds of small plastic bags. Lots of nature around. This hotel is good for people who likes walking as the distance between cottages and beach can be sizeable.

Grand Memories Varadero: Very good resort

The rooms and grounds were perfect but the buffet had a few problems although the food was good. For example, no bowls for the soup or ice cream. Most of the problems were little ones that could have been easily fixed but enough to make a 5 star into a 4 star. But for what we paid, it was a great value.

Riu Caribe Cancun: Very satisfied with the resort

Riu resorts have a good standard and would recommend. The room, food, service, beach was all great. I had to wait much to long to be transported to the hotel because we had to wait for another not organizes couple

Riu Bambu: Very friendly,helpful people always happy

The grounds were well kept. Rooms were a good size. Maid was excellent . Entertainment staff were amazing. Resort was always looked after with nice little touches. Fresh flowers throughout.Bathrooms kept clean and stocked.