Bahia Principe Explore Akumal: Not a ‘LUXURY’ hotel

The room/bathroom very dated, in need of major updating. Unable to swim at the beach as the water is just at waist level. - many thanks to Esther Fitz at the front desk. Very nice staff, always smiling and working hard. Grounds very well kept This is definitely not a “Luxury” nor a “five stars” hotel.

Valentin Imperial Riviera Maya: Great Resort, Super Service, Terrific Food-Couldn't Find Anything Negative

This resort has got it all. It's a big resort, which we don't normally like but the layout provides areas for any type of vacation you are looking for. We decided on the privilege package which I would recommend. For the extra charge you get a lobster daily, 4 premium bottles of alcohol in your room (of your choice), no standing in long lines to reserve your a la carts, a pool/beach bed reserved in your name, the concierge takes care of any requests, etc.). The service is terrific, all the staf [... read more]f are wonderful - shout out to Jarrod - awesome service, couldn't ask for better)!! Whether you like a quiet relaxing vacation or a party atmosphere, this resort has it all! Go, you won't regret it!

Iberostar Waves Paraiso Beach: Good time in a beautiful resort

This was our first stay at an Iberostar property. We stayed at Paraiso Beach which shares facilities with Iberostar Del Mar and combined it is a relatively large resort. First the staff working in the resort is doing an excellent job in almost all areas. We found they were very friendly and always with a smile. The facilities, lobbies, grounds, restaurants and rooms are well maintained and very clean. Check in was not the best. I am not sure if most of the staff was on training. It was a lot  [... read more]of pressure from the concierge trying to convince us to go to the Iberostar Plus presentation at Mayan. The pool is big and always clean. One area was closed for some maintenance. The meals were okay, the buffet had a large variety of food, we found the meat and fish most of the time little uncooked. My son got food poisoning and for two days he couldn't go outside the room, he missed also our Chichen Itza excursion. The a la carte restaurants were reasonable the Mexican kind of disappointing. The beach is nice, we found chairs available all the time. Entertainment was good, we loved the Mexican show. Overall we had a good time in the resort.

Blue Bay Grand Esmeralda: Great resort

The resort was lovely with the staff being so friendly and helpful. Food was good, facilities were clean, only downside was the seaweed on the beach but they can’t control Mother Nature! Had a lovely stay.

Wyndham Alltra Playa del Carmen: Amazing Vacation

We recently stayed at Panama Jack in Playa del Carmen and I have to say it was a great vacation. I love this resort, it's just the right size - easy access to the beach and the city. The staff are exceptional always greeting you with a smile and a hello. It was amazing that even if you did not give a tip the service was always the same. Our hostess in the dining room each morning (Feb 24-Mar 3) is one the best I have met, wish I could remember her name. She was always helpful and accommodating.  [... read more]I requested a fried fish one day and she actually got the chef to make it!! I'm truly impress with the standard of service to which your staff adhere. Great job!! My only suggestion for improvement would be the food and that's only because I'm mostly vegetarian. I would have like to see more bean dishes, next time I would request more because I think I would have gotten it. Thank you for a wonderful winter vacation, I will be back

Catalonia Royal Tulum: Beautiful!

The adult only resort was perfect and the staff were wonderful and extremely helpful. The rooms did not have views of the beach but the trees and animals made more than up for it. I highly recommend this resort to anyone looking for either a trip with some froends or a romantique getaway.

Iberostar Waves Quetzal: Iberostar quetzal,Mayan Riveria

Georgeous property! Free form pool was great ; site is shared by IBEROSTAR Tuscan . Get up by 7:00 am if you want a longer ! Pool side entertainment exuberant! Beach is nice but waves very rough . Staff excellent! Rooms spacious and always kept tidy by staff . Evening entertainment is typical . Walkways are slate with cement in between, making it uneven and difficult for seniors . Enjoyed the Howler Monkey antics. Food, lots of variety , good quality . A la carte’s underwhelming .  [... read more] Sushi was great

Sandos Caracol Nature Resort and Water Park: Exceeded Expectations

When reading some other guest reviews prior to our visit, my expectations had been lowered. I've since concluded that many of these reviewers may simply have been seeking levels of perfection that did not match the price range of what they were paying. We travelled with grandchildren and found the resort well suited to the interests of children with all the animals and nature as well as wading pools, play centre, water park and beach experiences. After departure of the wee ones, we upgraded t [... read more]o Adult Select club and enjoyed the quiet pool, the upgraded room and the Bali Beds by the beach and the beach club. Of course there were some minor issues but we found the staff were prompt in remedies. The food choices were ample and tasty. The peacocks were very beautiful - it was a slight shame that their loud evening calls were not quite so beautiful. Yes entering the ocean is a walking hazard with the rocks but we knew to expect this. A traditional sandy beach would have been lovely but not enough to miss out on the monkeys and coatis. We knew about the Eco fees the resort has to charge - these were done on check-in which is likely a much better idea than the hotel collecting on checkout. There was a bit of a sales pitch for their Royal Elite Club but it was not a hard sell. Would recommend Sandos Caracol for those with an interest in nature and wildlife or for those looking for a family retreat.

Sandos Caracol Nature Resort and Water Park: Amazing resort

Great resort for kids, with tons of activities to do. Jade River snorkel was amazing, kids club is a great place for the kids with tons of activities for them. If you like a resort with a beach, and ocean to swin in, this place is not for you. Not much of an area to swim in. Definitely bring water does. Pools were large, but busy. Water park was awesome for the kids. 55 inches in height is required for the large water slides, and for the medium size water slides you must be under 55 inch [... read more]es. Steak and Fish, and Italian restaurants were really good.

El Dorado Seaside Suites: 5 STAR RESORT

Room was fabulous! King size bed was sooooo comfortable and resort offered a 'pillow bar' which I greatly appreciated. Huge bathroom with large jacuzzi. Swim out pool off the balcony was really neat concept but water was cold. The building, grounds were immaculate. Food was GOURMET. Best food I have ever eaten at a resort. Love the 10 different restaurants on the property and adjacent resort. Lounge chairs and lounging beds extremely comfortable. A new cover for the chairs and beds were [... read more] changed daily. Personal Concierge was AWESOME (Santiago :)). Staff were friendly and helpful. High quality spirits were served at all the bars. Love the fact that this resort is self-sustainable. All vegetables and herbs were grown in their own organic gardens......FRESH PLUS! The only let down was the beach attached to the El Dorado Suites. Undesirable! if you wanted to experience a beach you had to go to the adjacent property. Overall, wonderful experience.

Blue Bay Grand Esmeralda: TRÈS BEL HÔTEL

UN BEL ENDROIT POUR LES JEUNES ET MOINS JEUNES, PLUSIEURS ACTIVITÉS POUR TOUS DANS L'EAU ET HORS DE L'EAU. ÉVIDEMMENT ON NE PROFITE PAS DE LA PLAGE CAR LES ALGUES NE SENTENT PAS MAIS PRENNENT TOUTE LA PLACE. ON A TROUVÉ 4 RESTO SUR 6 EXCELLENTS ( SAUF ASIATIQUE ET ITALIEN ...TRÈS MOYENS ). LES CHAMBRES SONT TRÈS CORRECTES, AIR CLIMATISÉ PEU RÉGLABLE MAIS OK. IL Y A UN MANQUE DE KART POUR SE PROMENER CAR LA PLAGE ET PISCINES SONT LOIN DU LOBBY. LES BUFFETS SONT BIEN DIVERSIFIÉS.

Grand Sunset Princess: Can't complain

Pros: Gorgeous resort, well-maintained, friendly staff, quick and knowledgable bartenders, good buffets, fun day entertainment and great night entertainment, clean rooms, lots of pools, car rentals on site, good gym, felt safe the whole time. Cons: A bit bigger than I prefer (easy to get lost, far to walk everywhere), the beach had lots of kelp? sea grass?, in the water off the beach there were lots of sharp rocks that were hard to avoid stepping on when the waves hit you, LOTS of kids - badly  [... read more]need an adults only pool, staff should crack down on people who get up early and put towels on a beach chair then don't return for hours, everything in USD even though much of the clientele are Canadian, kind of a far detour from main highway to Playa through some sketchy residential, about a 15 minute drive to Playa. But really though, this is nit-picking. This was a great resort to stay at and we really enjoyed ourselves. Just a few things we noticed that we wished our resort had had.

Bahia Principe Explore Coba: Seaweed on beach a major problem

The resort and the staff were very helpful with all needs or questions. Serving staff in the buffets were very good/quick and efficient. Specialty restaurants were great. One of the main reasons we go to the resorts in Mexico and other areas in the Caribbean is to enjoy the beach and the ocean. Due to the significant amounts of the seaweed which accumulated on the beach daily we were not able to enjoy the beach or the ocean. Although the workers tried their best they could not get ahead of i [... read more]t. If this problem is not resolved we will not return. We can not recommend this resort to friends due to the seaweed issue.

Bahia Principe Escape Sian Ka'an: A Relaxing Week

Just returned from Sian Ka'an. It has a relaxing vibe if you are looking to unwind. The pool at Sushi Bar has meditative music playing and beautiful sunny whirlpools to de-stress in. The food at this resort is excellent! Lots of variety and flavourful at every meal. If you are looking for a little more excitement, there is lively entertainment just a trolley ride away at Akumal resort in the evening and also good souveneir shopping at 'Hacienda.' The beach is well maintained at this resort  [... read more]and fish swim alongside you in the clear water! Staff is friendly and accommodating and security made us feel safe. Our room was a little dated and smelled a little musty but was clean and well maintained otherwise. The a la carte restaurants we tried were good and we especially recommend Dolce Vita for excellent Italian food--try the appetizer sharing platter--it is huge and delicious.

Dreams Puerto Morelos Resort and Spa: A little disappointed but still worthwhile

This was only our second experience at a Secrets Resort and it had a very different feel. Our room was perfectly located, by chance of cou, but we were very appreciative. The food was not nearly as good as our last trip but the staff was friendly and attentive in the bars. Our maid service was poor but the room was maintained. The pools were great but beach was not. Terrible time getting bath towels and beds made.

Bahia Principe Escape Sian Ka'an: Resort is 5++

This resort was by far the best 5 star my husband and I have stayed at in Mexico. The service was top notch, food variety and presentation was amazing and the entire resort was so clean. The rooms were very modern and overall, many entertainment options to choose from throughout the day and evenings. We met a number of couples that were returning, not their second time but 5+ times. We will be back to this resort very soon. It’s a gem!!!

JOIA Paraiso by Iberostar: Excellent Resort

The hotel was beautiful and the service was outstanding. Food was excellent. It was difficult to get reservations for the a la carte restaurants. They seemed to be fully booked every single night and the only times available were not suitable for us. When we complained to management about this, they made it work. We were able to get to try all the restaurants but I was just disappointed that I had to complain to management in order to secure the reservations to the restaurants. The pools were  [... read more]all beautiful although we spent most of our time at the beach. Lounges at beach were plenty and there was no problem to get beach huts. Although there was a wide expanse of sandy area, the actual shore had many rocks and seaweed, which was disappointing.

Riu Yucatan: Great trip

The resort was clean. The staff was very friendly and helpful breakfast was good but the dinners need work. dinner at the steakhouse was delicious the beach was gorgeous well maintained even with the seaweed being the worst they have had this year.

The Fives Downtown Hotel: Best Urban Hotel Ever!!

For this trip I wanted something different than the typical 'resort' feel but still wanted to be close to the beach and to the nightlife but I did not want to sacrifice quality accommodations or hotel amenities. The Fives Downtown has it all!!! The place is chic. Super clean and modern. Good for young adult professionals (25 - 40) but also older. It gives off a professional vibe while at the same time feels like home away from home. The pool is to die for!! The pool is soooo amazi [... read more]ng I din't even swim in the public beach (which was only 3 - 5 minutes walking distance). It's a surprisingly large, never packed infinity pool overlooking the ocean. Really a dream pool experience. The hotel rooms are huge! Incredible rain-shower feature and I was lucky enough to have a double sink in my washroom. Whether you're traveling solo or with friends, this is the place you'll want to stay if you don't want to be in 'resort land'. The food is incredible! Very gourmet/modern twist, excellently plated; creative recipes including grilled octopus to more traditional foods like hardy juicy hamburgers. I only went out to eat at restaurants and street food vendors outside of the hotel a few times because the food was just so amazing. AND IT WAS ALL INCLUSIVE - A PLEASANT SURPRISE GIVEN QUALITY AND STYLE OF HOTEL. I highly recommend the all inclusive plan option. The tequila bar is awesome. Sports on all tv's, cool vibe and open to the public. You'll meet all kinds of travelers. I could go on forever... this place had superb service and staff. Top-notch.

Hard Rock Hotel Riviera Maya: Total satisfaction

Staff is fantastic. From bellmen to servers to front desk, the employees went out of their way to insure our stay was fantastic. Resort was exceptionally well maintained. Dining options were many and all excellent. Entertainment options throughout the day. Also plenty of quiet areas if you just wanted relaxation. A great value and will absolutely visit again. A+++