Bahia Principe Explore El Portillo: Nice get away

Overall, the hotel was clean and well kept - the grounds, the rooms, the public areas. The beach was gorgeous - many reefs and fish to see, snorkeler's paradise. The staff were all friendly and efficient. The food was good, always something to choose from. We tried the Gourmet, Italian and Brazilian restaurants. All were quite good, with the Brazilian being our favourite.

Bahia Principe Explore El Portillo: Samana

The Hotel was beautiful with well manicured grounds. The food was very good and with a good assortment of foods. Also, the staff was very pleasant but needed to speak better English. Hard to communicate with restaurant staff. A few things I was not impressed with were:We were told we'd have an oceonfront view and this was not possible as only one building had this and of course it was already booked. This Hotel has quiet time at 11:00pm. which was a shock to us. Sitting in the lobby and all of [... read more] a sudden the lights go out was a bit disturbing. The bar also closes at that time which I realize we are seniors but on vacation I am not ready for bed this early. The shuttle which takes you to your room also stops at 11:00pm. so we had no ride in the rain. Our room looked over the pool which we thought was great until we were told to keep the laughter down as it was "the quiet pool" I am a Rye drinker and they had none. I was told to drink Scotch which I'm sorry is not even close to the taste of Whiskey. Also, on the last two days they ran out of Vodka. Not a happy tourist!!! I believe our Travel Rep should have advised us of the early to bed rule.

Bahia Principe Grand Bavaro: Good Resort

The hotel grounds were beautiful as well as the pool & the beach! Customer Service was poor, we had a lot of issues when we arrived with our rooms and things not working in the rooms! They were unwilling to help us and said there was nothing that could be done. (toilettes not working, no lights, doors not closing) Overall, it was an okay stay at the resort.

Bahia Principe Escape Ambar: Still a great place but needs some Customer Service on the Management team.

Thanks to our Tripcentral rep for reaching out to us after our trip to see how it went both in writing and for the personal phone call. First off – Let me thank you for your efforts in booking and ensuring all was in line with our tickets, hotel, flight etc. Great job and Jessie Newbigging your one of the reasons we love dealing with Tripcentral and continually come back. Great customer service. Now for the trip. Flight there and back was great and we flew in a nice new plane from [... read more] Airtransat. The Hotel Check IN Horror – My how things have changed with the Bahia Principe Ambar now that Green and Blue have been introduced and not for the better. There was 8 of us, 4 sisters and their husbands. Check-in was in one lobby for the Green and Blue together as the Ambar has expanded and certainly they were overbooked as they asked us to have a seat and wait. We arrived around 5:30 or so and had a Coconut welcome drink. There was nothing else but Beer and a fruit drink to get while waiting to get checked in. Would have loved a real cocktail to start the vacation after the flight or even cold water. My older Sister’s room was not ready – (she booked with a different Tripcentral agent) and the other rooms we had were all in separate villas. I had also emailed the hotel in advance and given them our arrival information so they could prepare and of course they acknowledged they would do their best. Of course we all waited for our rooms together and it was a about two hours and still no room for my Sister. Also as repeat guests we did not get the different color bracelet (it just recognizes you as a repeat customer and they normally give you a gift). We went to the buffet and when we came back, they still had no room for my sister. They gave her a temporary room of her choice for the night and told us to come back at 12:00 noon the next day for new bracelets and the room clarification. We were told the repeat color Bracelets was on order and would be in tomorrow. (Room choice was either close to us with no phone or on the other end of the Resort and in the Green section not the Blue section as requested). She chose the one with no phone of course. I ordered ICE for her and myself from my room (the bellboy did it for us and I heard him repeat both room numbers) I got my ICE and she got nothing. Found out the next morning she waited for 1 ½ hours for ICE. As she had no phone she could not call anyone. My room was great – King bed on the corner – 1st floor like I asked for. Air conditioning a little week but corner units are rumored to be that way. I lucked out on this trip. My one Sister got a room with 2 double beds and a view of a mud hole from her balcony. Another Sister got 2 double beds also. In fact - I was the only King and I booked last. They also had requested King beds. We went back to the check-in Lobby at 12:00 noon and was assured Room change for 2 Sisters would occur. We were advised to go to the Blue Lobby to get the new rooms and they would have the information at 3:00 PM. but told the bracelets are only given to repeat guest after 11 visits. This was after we told them we have been there 5 times previously Just a little believable to me. In fact, as we were waiting in the lobby the Preferred club representative came and asked what was wrong. I informed him and he said the 11 times is news to him. I had also emailed the hotel informing them or our repeated return. At 3:00 PM we went to the lobby for the rooms and the Blue Lobby (where the General Manager told us to go. We found out later he was not the GM at all- his name sounded like “Joanne” ) told us rudely to go the Green Lobby as that is not their Job. We went to the Green Lobby and well they called and argued with the Blue Lobby etc. To spare the added grisly details around 5:00 PM, my sisters got their rooms through the help of one of the butlers. Wow – so really check-in took a day of our vacation. Room Fridge refill – They advertise the room fridge is restocked daily with 3 small oz liquor 2 beer / 2 chips / pop and water daily. That is a myth and a dream come true for those that do get it. The little liquor bottles where not replenished most of the time and when they were it was 2. This was for all of us not just one room and we were all in different villas. My sister also had no beer replenishment on top of the liquor. I did call room service one night and they brought beer but no liquor bottles. My sister found empty little liquor bottles on the back of the top shelf her closet when leaving. Interesting……. The Al A Carte and Buffets - All restaurants were booked in advance as I emailed them for reservations. They were correct and the timings were adjusted to availability but that’s a given. I had no issues with any of the food and enjoyed it all but 5 of our party got stomach upset and of course had to stay very very close to the bathroom. 3 of them missed dinner reservations as some point in the week. We think is was the coconut drink that was in question. The food was excellently presented and the beef is much better than the past visits. The Chateaubriand was simply delicious. The buffets were great for breakfast and lunch with lots of options. Beach and Pool – Was very crowed and now they have a Preferred area for the timeshare individuals. For a good spot you have to get up at 5:45 am for the beach – 6:30 for the pool. Even then, people will put their lounger in front of you if they choose. Not the Hotels fault, just a world of disrespectful people. Overall – We did enjoy this vacation time even though there were issues with the Ambar Blue that they never had before. The weather was not as hot and sunny as normal this time in Punta Cana but it was the beach not the office and the resort was clean. Lots of improvements are needed for the AMBER Blue but the staff that are assisting you day to day are wonderful. We ran into an old friend who has served us each year we have been at the Bahia and he made our morning breakfast amazing each day. We met new friends of his as most of the staff has moved on. It is these workers that make the resort a great place. Too bad about the Check In, the Rude management at the Desk and the want to be General Manager, they could all do with a course in customer service. Ambar does have a butler service but unfortunately no one took the time to explain the options and how they could make our vacation better. As indicated earlier we have been to the Ambar for 5 Adult vacation in the past. This is the first time any issues so it could be just a onetime thing. The other side is that we have been treated so wonderfully in the past and our expectaions are just to high now. Will we return to the Ambar – Yes

Bahia Principe Explore Punta Cana: Grand principi

A very large resort Had a great vacation with my family Grounds were impeccable Service was spot on A little slow going thru customs Took an unnecessary 2 hrs. Food was fabulous Pools great Ocean fun Great golf

Bahia Principe Grand Bavaro: Great resort, friendly staff !

The resort itself was great. Food was awesome, drinks were great, and the bartenders were always very happy and quick to serve you. The only issue we had was with our room itself. For some reason the door wouldn't lock when you shut it, you would have to lift up on the door and slam it shut before it would lock. So when the maids came to clean the room they would leave and not realize it was still open. Other then that issue, we loved the resort and the friendliness of the employees there.

Bahia Principe Explore Tulum: Good times!

Hot: Food, Excursions, architecture, cleanness, friendly staff, Not so hot: OK rooms, paid safe, rocky beach, too big had to wait for trollies, far from the airport, Wifi only in the lobby very slow,

Bahia Principe Escape Runaway Bay: AMAZING RESORT

This was one of the best hotels I ever stayed at .Everything was excellent from staff ,food and accommodations...I would definitely stay here again and highly recommend this hotel...Thanks trip central ...

Bahia Principe Grand San Juan: Great resort!

Staff was very friendly, food was delicious and the resort was very clean. Would go back for sure! The pool was very clean and the swim up bar was awesome! We all had a great time and would go back for sure

Bahia Principe Escape Ambar: Very good

Well cared for and beautiful grounds. The food was excellent. The resort itself is massive but fun to explore. Beach chairs were hard to find if you got to beach later than 9am. Overall it was Avery positive experience.

Bahia Principe Grand Bavaro: Overall Great Stay!

This was my 3rd stay at the Bahia Principe. As usual I had a pretty great stay. The only negative was I feel service has declined a little bit. We ran into more problems then usual on our stay. We travelled with a group of 12. One of the couples with us didn't even have a reservation when we arrived. Although they did get bumped up to the luxury resort (Ambar), consequentially their villa and lobby were away from the rest of us. Two of the couples we were with had broken toilets upon arrival to  [... read more]their room. And a bellhop was banging continuously on our door at 6am one morning. With all that being said, the food was overall pretty good, and all of us were satisfied all week. The pools and beach were always kept clean and the atmosphere was always amazing! The Japanese and steak al la carte were phenomenal and always my favourite!!

Bahia Principe Grand Bavaro: Great Resort - Decent service

Hotel, grounds, pool. beaches, food, drinks, all amazing - no complaints. My only complaint was the service from workers there. It is very evident that no one is ever in a rush. When calls for service were made it took very long to get anything done. Faster, more attentive service would be appreciated. However this was not everyone, some great, friendly workers there as well.

Bahia Principe Explore Punta Cana: very disapointed

the food was very good, and the grounds were very beautiful and well kept. the room cleaning staff were not nice at all and did not clean our room properly all week and not once did she clean our balcony.and our mini bar was not stocked daily..when we asked her to stock it she gave me a dirty look and attitude. also friends of ours that came with us, the cleaning lady they had stole money and her medication. and she has stage 4 cancer. 2 days of our trip was wasted dealing with that, and there r [... read more]oom had a leak and all of there close were soaked. our whole vacation was ruined and we could not wait to leave there. we go to the Dominican every year and this was by far the worst trip.

Bahia Principe Grand Bavaro: Great resort!

The grounds of the hotel are beautiful! Food was great, the buffet had a different theme each night which helped to switch up the food. Rooms nice and updated! Pools and beach absolutely beautiful! Although, they could use a couple more swim up bars! Never had to wait longer than a minute or so for the trolly's taking you from point A to point B. Casino was great and disco very fun, as was the karaoke bar but there needs to be more seats in there and open later! Overall, a great resort.

Bahia Principe Explore Tulum: Amazing Time

Loved the weather, food, hotel, restaurants and tours. Would definitely return. We went on a tour to Xelha. My wife had never snokelled before and she loved it. That was a highlight. Lazy river, zip-lining and a cave.

Bahia Principe Grand Bavaro: Not 5 star

Good value for the money. Not a 5 star tho. Hugh hotel, too far too walk from the beach to the cafeteria. Yes I felt like it was more a cafeteria than a buffet. For the amount of people the resort can handle there aren't enough buffets, only one for dinner. One has to wait in line to be seated in the buffet (something I have not experienced before in my travels).

Bahia Principe Explore Tulum: Amazing time at Grand Bahia Principe Tulum

My friend and I had a wonderful time during our 10-day vacation. The staff was fantastic, smiling and helpful. The entertainment staff was super friendly and energetic. Tons of activities going on all day long. There is no way someone can be bored during their stay. The room was clean met our needs. The grounds are beautiful and well maintained. I loved the beach. I loved it all. I would go back, this time with my husband who I know would appreciate such a place even though he is not an all-incl [... read more]usive vacation type of guy.

Bahia Principe Explore Akumal: Fabulous resort

Terrific service, great food, spotless upkeep,very helpful staff. Easy to get around and a bonus that you can use the facilities at 4 different resorts. Beach is not great but that's the only negative.

Bahia Principe Explore Tulum: Very good resort

The hotel is undergoing renovations in the lobby area (the roof) when I was there but don't let that deter from choosing this place. It's a good resort that offers a lot and across the way is their sister property (Coba) which is very nice. Staff are courteous and overall, the hotel is clean. A very pleasant stay.

Bahia Principe Explore Akumal: Amazing resort

Our stay at the Luxury Bahia Principe Akumal was fantastic. The grounds are impeccable. The staff is friendly and always ready to help you. The food at the buffet was deliciious and the "a la carte" restaurants have great atmosphere. We would go back in a heart beat.