Grand Palladium Kantenah: Awesome! Thank you Haley for suggesting this great location.

The whole week was terrific because of the quality of the resort! The food was great and the cleanliness of the property was top notch. We enjoyed everything and will be going back for sure. Thank you Haley for suggesting this great vacation spot.

Bahia Principe Explore Tulum: Disappointing

Well the resort is big..thats the only good thing about it..food at buffet is too repetitive..we got the same food all 7 days of stay..no change in menu at all..service was also very poor..the front desk people were not at all welcoming and accommodating..beaches were full of sea weeds..disappointing experience overall..

Bahia Principe Escape Sian Ka'an: Beautiful Resort

The restaurants and food were exceptional! The grounds of the hotel is beautiful, feels like your staying in the rainforest. Good for older couples looking to relax, trolley ride to the beach which is about 10-15 minutes away

Iberostar Waves Paraiso Beach: Fantastic resort

Beautiful rooms great beach great food and shows lovely pool friendly staff very enjoyable stay Amazing gym lots of activities for kids shopping centre all you need for a great vacation Doctor on site very nice carts to take you to wherever you want to go

Dreams Puerto Morelos Resort and Spa: FABULOUS REORT! now we know what the secret is to secrets!

We loved our stay at Silversands resort! this was our first time at a secrets but it definatly will not be our last! we found the staff to be very helpful and easy to communicate with. The pool area was never over crowded and was so clean ! we absolutely loved the no reservations at the restaurants and the food was great..especially the dinner selections....the Italian was by far the best ! room service was great and we loved the cupboards by door to put the dirty dishes in..never had to stumbl [... read more]e over dishes left in hallways! beds were extremly comfortable and the rooms and balconies were huge! we really reconnected as couple and it was really a great vibe at the resort! looking forward to booking another secrets stay in the future ! cheers to our travel agent Sue Snider for recommending the secret !!

Grand Sirenis Riviera Maya: Great stay

We love the pools, coffee bar, gym facilities and food at this resort! Our family of 5 was comfortable in the Junior Suite and it met our needs very well (kids aged 6, 7 and 9). This is our second time visiting the Grabd Sirenis and we intend to come back again in future years.

Dreams Riviera Cancun: excellent resort

the hotel was very beautiful and well kept. the food in the restaurants, including the buffet was top notch. the buffet closed after a couple of days, due to what we heard was a water leaking problem ( don't really know for sure) but the other restaurants picked up the slack very well. drinks were good, rooms and room service were very good. we went on the ' room of the day deal'... which really meant two double beds. they wanted to charge us extra for a king size bed, which was kind of odd [... read more]... so i would confirm- not just request a king size bed if we you go. Like all the resorts on this part of Mexico, they have a seaweed problem, but they seemed to handle cleaning the beach every day well. Other than that the beach was very good, service on the beach was very good and although you needed to get up early to reserve a beach or pool chair, there always seemed to be enough. The French restaurant was by far our favourite- went 3 times. the lobster, scallops and escargot appetizers we amazing, as was their steak. Wine was so-so, but drinkable. The concierge and front desk people were very helpful. We needed some medicine from the local pharmacy and they got if for us right sway. The cleaning and turndown room staff were always on time and did a great job. The one suggestion I would make is that there should be an adults only pool. Otherwise the place is great and we wished we had stayed longer.

Grand Sirenis Mayan Beach: GOOD VACATION

From the airport the resort is far about 45-1hr car ride. The hotel is safe and very clean. Very family oriented, had a kid water park with small and bigger slides. 3 pools. Very large resort, there is a good bit of walking. The people are extremely nice and do things for you without having to ask, they do not wait around for a tip or ask. I have never been to an all inclusive resort that I didn't feel the pressure of tipping, but more than anything, it makes you feel that you want to give. [... read more] very humble, polite and appreciative people. the disco, you have to take a shuttle bus, im mid age, didn't find it too much of a party resort the week I was there but good clean fun. The beach is not the greatest, the week I was there Feb 10-17, 2019

Wyndham Alltra Playa del Carmen: A fabulous property

I will get the one and only "con" out of the way right from the get-go ... The beach is terrible. If you're a beach person, stay away. It's beautiful to look at the water from the beach, but it's not your typical beach. That said, read on.... We went, a group of 16 of us and we were most impressed. The rooms were fantastic! I called in advance to let them know my husband had some mobility issues and they put us in a room on the ground floor which was accessible to all amenities. The foo [... read more]d was so good and never repetitive. There were so many places to eat: the buffet was always fresh with many choices, the a la cartes were scrumptious (Mexican and Italian), the poolside grill had nachos and hot cheese, delicious burgers, hot dogs, shrimp, fresh salads, grilled vegetables and so much more. If you want a late night snack, you can go to Jack24 (self-serve) in the lobby and get some kebobs, sandwiches, sweets, soda pop or a rum & coke. You can get the best coffee at the coffee kiosk and delicious donuts! Ice cream cones too! And lastly, if you're really lazy and want to have an early night or a lazy morning on the patio, just call room service!! The rooms are spacious and spotless. The beds very comfy. And the maid service impeccable. The front desk staff will do all they can to make your trip memorable and try so very hard to please. I give this property a 5* because the pools were so great that I never gave the ocean a second thought! And if all of that isn't enough, you're right in the thick of things in Playa Del Carmen. Right outside the front door there are tons of restaurants, shops, markets, street vendors, etc. It's all so fun!!

Wyndham Alltra Playa del Carmen: Great relaxing time

Great service, nice rooms, pool nice a little deep. The septic smell was awful we had torrential rain for a few days. The beach was washed out filled with seaweed. The drinks were good and the food was great

Bahia Principe Explore Coba: Nice but needs some tender loving care.

The grounds were nice but buildings in need of some repair. The food was bland but expected for the price. Pools were nice but people would put there towels out and leave the area so no place to sit when you, got to the pool. And I also got food poisoning at one restaurant eating the shrimp. Very very very sick for one day. Don't eat the sea food. This was the 2nd. time at this resort, and it has gone down hill since our first trip there. We have been going to this area for [... read more] a number of years, but this was our worst trip. Staff were very nice.

Barcelo Maya Colonial: FAMILIES BOOK ELESEWHERE

I have travelled with Air Transat for years which is why I chose them again. We arrived at the airport to check our luggage ourselves, not having to go up to a counter. This disappointed me as we are entitled to 4 pieces of luggage and only had 3. One bag was 2lbs over and normally this would be an issue if we went to the counter but because we had to do this ourselves I had to unlock the luggage and remove items. We are entitled to 200lbs of luggage and only had about 140lbs. Truly aggravating [... read more] at 5am to be dealing with shuffling for 2lbs. Air Transat again had water issues so no coffee or tea on board, or water in the washroom to wash hands??????? It did leave on time and arrive early on both ends. Cancun airport, our transfer was there waiting, but we spend an extra 30 minutes standing around waiting for no one else to board the bus, again aggravating as to why we had to wait and for what? We finally arrive @ Barceló Maya Colonial; I had sent a request per my travel agent via Facebook and direct email making a few requests. Not one single request was honored. We booked 2 separate rooms, one for hubby & myself, another for my mom & 8 year old. We were put it 2 separate corridors 7 doors down from each other. It’s a family vacation and I was so far away from mom & child. They said check in with us the next day. They did not help at all said hotel was at capacity which was a complete lie. The hotel was not full until Friday the 15th, we checked in on the 10th. We also requested a king bed, instead had to push 2 doubles together. Apparently you had to pay $70.00USD for any room request, no one advised us of this, had this been the case to get the rooms we wanted I probably would have paid. My emails detailed that the 2 bookings were together. Yet no one at the front desk cared. Another family and their friends (3 rooms) had the same issue. All of us were truly disappointed in the upper management. No care whatsoever for our needs, for us to be together. My daughter was ill one night and didn’t want to come down to our room because it was too far away. When we stayed at Bahia last year, every request we made were honoured, we were right across the hall from each other. Barceló also has no communication about activities; dance lessons, mini disco, show in the plaza/mall etc…. My daughter showed up to the mini disco and was the only kid there, how can that be possible with 5 resorts??????? No one walks around saying what’s happening, no weekly schedule upon arrival, and no desire to entertain. Just not family oriented enough for us, they have the facilities and don’t max out on them. At Bahia, they were always around trying to get participation, but not nagging, just asking, it was great. Also, no one advise that Dave Matthews was there for 3 nights which totally overcrowded the one pool. It wasn’t overbearing, just overwhelming. Along with communication there were not enough signs to point to beach/lobby/pool/mall etc…… if in the main part of each building where the fountain was they had signs it could have save some lost time. Overall communication was terrible I was absolutely disgusted by it. OK, rant is now over, time for the good; Our bellhop was amazing Horacio Lopez, got mom coconuts, gave us info that we needed overall his service was amazing. The waiter Noe in the buffet for breakfast & lunch was also amazing, saved our seat every morning ;) The food was great no complaints, the a la carts: our favs were the steakhouse, Italian & Japanese. The beach was great, lots of shade no issues with finding seats either at the beach or the pool. No seaweed until our last day, but they didn’t have anyone clearing it as it calmed down. The resort is very clean, and the maids were amazing, organizing my daughters stuffy’s for her on the bed  Really doesn’t matter where you are located but if you go to be before 11 then ask for the Jalisco building as the other is close to the theatre and that sound travels. Wherever you are located you will be far from either the beach or the buffets be prepared to walk. We chose Barceló because of the food as we had stayed in Punta Cana, but in Punta Cana we had room issues too, I really think this brand does not take into account the needs of family. I save all year for a family vacation; I don’t want to be far from them. Maybe Air Transat shouldn’t do separate bookings, make it 1 booking for 2 rooms, maybe that might work, maybe have a selection of room locations as well. We did have a good vacation but truly disappointed with this brand to the point I’m not sure I will go back, We’ve spent good money and work very hard, not sure I would recommend Barceló to anyone going forward. They offered nothing for the inconvenience, not even an apology just NO NO NO. If you booked more than 1 more, my advice is to book elsewhere unless you want to be FAR APART from those you have booked with.

Bahia Principe Escape Sian Ka'an: Worst Vacation Ever!!!

Resort is not a 5 star, by any means. Pools are old and outdated. Nightly entertainment is very poor. Lobby bar shuts down at 11:00. Rooms are gross. Bed is like concrete even after we requested a foam topper. Rooms are moldy and smelled awful. All a la cartes were booked solid upon arrival except a few 9:30 and 10:00 slots. Spent 75% of our vacation either on a golf cart train or waiting for one to get from point A to point B, mostly to be told no over and over again. Incredibly disappointed wi [... read more]th the resort and also the service The resort is not a 5 star and definitely not luxury. No turndown. No wait service. Not a butler to be seen yet was promised in the advertisement. Frustrating, tiring and exhausting even just to get to and from dinner. We both could not wait to leave the resort. Asked for a ride to the golf course and was told no. Asked numerous trains for rides and was told no. Concierge offered a bottle of wine?? Ummm...what??! It’s all inclusive! Asked for 2 bags of ice for a medical condition and got a half bucket of ice for drinks. I feel the whole resort is a joke and the best part was when we went off resort and when the vacation was over. I’ve been to 5 star resorts along the Riviera Mayan7 times in total. This was a huge letdown. I was actually embarrassed as it was my spouse’s first time to Mexico. My recommendation is do not go here. You will be disappointed, told no a lot, and spend a lot of time riding a golf cart train..or waiting for one.

Wyndham Alltra Playa del Carmen: Great Resort

Fantastic location, there is lots to do in Playa Del Carmen only minutes away from the resort. Lovely pools. The staff was awesome they could not do enough to satisfy us. The rooms are nice and kept clean.

Barcelo Maya Caribe: Enjoyed vacation

Excellent resort..everything was so nice...friendly staff...great food...great beach and pools..even dolphins on.lacation in a pool...we visited tulum it was very nice with great history!!!!!!!@@@@@@!!!!!@@@@@@@@!!!!!!!

Barcelo Maya Caribe: Twice is just as nice

This is the first hotel I return for a second time within three years for my birthday. I have experienced three five star adults only hotels in Maya Riviera and the Barcelo beats them all. I cannot say enough good things from this hotel from check-in to departure time. This hotel will cater you during your stay and makes you feel like a superstar guest (German). With your stay, you get a choice of four a la carte restaurants. Aside from their delicious buffet, I did book the Santa Fe(Ri [... read more]cardo) Trottoria and Tokyo (Edgar)(Ricardo) each serving up amazing food with top notch service. The only points lost would be the condition of the bathrooms where they are starting to look worn otherwise, 4.75 stars. I will be back again!

Barcelo Maya Colonial: Nice resort

The beach and pools were great, awesome snorkelling nice clean resort . Buffets were ok but had the same menu every night, no theme nights. No night life and the entertainment was lacking. Lots of daytime things for children

Barcelo Maya Colonial: Nice resort for families.

Rooms are nice. But some rooms on main floor have "musty" smell, apparently due to lack of sun, and consequently do not dry properly. Food is good. Beach is nice. Suggest you request a room on third floor, where there is no problem with musty smell. Resort is isolated, 20 km south of Maya del Carmen. We will likely go back, with family (children and grandchildren.

Ocean Coral Riviera Cancun: Ocean Coral and Turquesa

Rooms were very clean, service was good. Good food selection. Lots of weeds on the beach which kept most of our group out of the water but the staff were doing their best to try to keep on top of it. Overall, good value for the money and friendly staff all around!

Ocean Riviera Paradise: Fantastic family getaway

Our family of 2 adults and 2 kids (2 & 5) had a great week in the sun. Pros: -Tons of space; lots to explore -Beach was lovely; didn't mind the longer walk to get there -Waterpark is so much fun, especially for kids aged 3-10 -Buffet has tons of great food; ate there for all meals but one -Rooms are clean and quiet Cons: -Entertainment (starting at 9:30) is too late for families -Shuttle from Cancun airport took over an hour with drop-offs at other resorts in between, so not the qui [... read more]ckest trip -Most of the beach chairs are claimed early in the morning--ppl leave their towel but are away for hours. This selfish practice (common to many resorts) is such an irritation; wish it was banned.