This is my fourth trip to Cuba. First Trip at Valentin El patriarca. Varadero beach is beautiful.
This Hotel is run by Gaviota, the Cuban government tourism organisation. It is not an international chain like Melia and Riu or Barcelo.
If you understand what that means, read no further.
It is terrible in every possible way. It used to be run by Ocean and must have been nice in the past. But
It is near the park so mosquitoes are numerous as well as other creatures.
The privilege suite is an[... read more] extra which seems worth it until you do the math, with added cost it becomes more expensive than competitors, who offer better amenities.
I could go on about food and dirt etc.. but I have no time. Please see attached photos, the place is dark so stepping on a snake walking to my room, I didn’t even see is no fun. But that is not too much of a bother to me, dirty pillows and cockroaches in the food (zoom in on photo), is worse. I get one week per year to relax, I imagine most of us do. I do not recommend this place.
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Playa Luxury Cayo Las Brujas: One of the best in Cuba!!
I will start off by clarifying that this hotel is a 5 star for Cuba.
This is still a fairly new property, and I have been hearing amazing things about it since it opened. I was happy to finally get there and see if for myself.
The thing that REALLY makes this property is the staff. Everyone is absolutely top notch, from the front desk employees, the bar tenders, the waiters, the entertainment staff, the maids, the gardeners... I could go on. Everyone was friendly and amazing the whole week[... read more].
That being said, the hotel is still in Cuba. So this means that there are certain expectations that travellers should have when it comes to amenities, services and food.
Check-in: we arrived around noon and were provided our bracelets and a welcome drink. Quite a lot of us arrived at once, so check-in took some time. Our room wasn't ready until 4pm, but we changed and were allowed to store our bags.
Room: We had a partial oceanview in Bloque 8. It was on the third floor, and was basically a full oceanview (view slightly obscured by the lattice work of the balcony to our left). We had requested a quiet room, higher floor, and king size bed. We did not receive a king sized bed, but we pushed the two double beds together. :)
Our room was a little finicky, but we didn't want to bother with moving. The AC, the lights, the rain shower etc. all worked, but everything was...particular. The AC was on, but our room stayed at a consistent 22.5 degrees Celsius, even when we tried to set it to 21 one evening. The fan was a bit squeaky. Our lights would randomly turn off and then not turn on again until later, which was only annoying in the evening when I was in the middle of putting on my make up. Our rain shower shot the water up to the ceiling, which will eventually cause water damage issues.
We had consistent hot water the entire trip, except for our first full day when a pipe burst and the water was cold (but still existent!) until the evening. It didn't bother us, but we did hear a lot of complaints from other guests. It was back to being hot by around 5:30 when we took our evening showers.
The shower amenities included some soap and two little bottles of shower gel. We always bring our stuff from home, so again, no issues. The handheld portion of the shower was great (excellent water pressure for getting shampoo and conditioner out of your hair), but the little hook where you hang it up is only about 3 feet high, so you can't use the handheld device as the shower head, it can only be held.
Another small annoyance was that we weren't provided with a do not disturb sign until our second last day. We don't normally like to have our room made up or our towels exchanged every day to save on energy use and water use, but we had no way of indicating this so our very attentive maid exchanged our towels and facecloths for fresh ones almost daily. This was in no way a problem, but a simple "please don't disturb sign" would save extra work for the maid and energy use. :)
The bathroom was made up of a single room (only one person can use at a time if the toilet is in use), and we had no issues with toilet paper supply!
The food: overall, very good for Cuba. I would say 3/5. There was always plenty to eat and what was available was good, but there wasn't a ton of variety. I am a vegetarian (but not a super picky one) and found that there wasn't a lot of options for strict vegetarians or vegans. The food at the 24 snack bar is quite good (delicious banana chips!), but does not have a self-serve option (you can't just grab a little slice of pizza, etc.) you have to order. We ate breakfast there in the mornings and had lunch there most days. The buffet was good to go in and grab some fruit or a salad (next time I go, I'm packing several bottles of dressing lol). The buffet had long hours: 7-10 am, lunch 1-3 and dinner 7-10 pm. There seemed to be no issues with bacon or bread (which I heard from other resorts). At this time of year, not all fruit is in season so you will find some canned fruits. There were lots of fresh bananas, guava and papaya. They had cabbage, lettuce, cucumbers, and tomatoes to make a decent little salad.
The a la cartes opened at 6pm. If you travel with Sunwing, you get 4 included a la carte reservations. The Playa Ranchon restaurant by the beach served an international menu, but not a lot of options for vegetarians (a salad, a soup, and veggies and rice for dinner). The Gourmet restaurant served an Italian menu while we were there, and the food was quite good.
We asked for a map of the resort and the services, but they didn't have one. I had to use my brain on vacation to remember basic information! haha :)
The beaches: So lovely!! Water shoes are recommended. Palapas can be scarce when busy. The private Angsana beach has a beautiful sand bar that you can walk out quite far, especially during low-tide. The main beach is shared with the Dhawa, and you can ask for a catamaran ride from there. I heard there was amazing snorkelling, but didn't go myself. Just walking in the water we saw jellies, starfish, and several types of fish.
There is a beach bar and a snack bar at the main beach, and the private beach has a bar only. We couldn't find close-by washrooms to the private beach, so we always went back to our room when hanging out there. Other people did not and just...used the mangroves?
The beaches are quite windy at this time of year, especially in the afternoon!
The pools: nice but cool. No swim up bar (fine for us). Decent shade on the left hand pool closest to the snack bar for most of the day. The loungers were super comfy!
Hotel entertainment: this is a quiet resort, which is part of the appeal. Sadly, the jazz bar did not open the entire week we were there. I'm not sure why, the resort definitely seemed busy enough. There was entertainment most evenings in the lobby bar, including: piano and guitar player, a "retro show" (youtube videos of AC/DC and Abba and 'karaoke" where they would hand the microphone for people to sing if they wanted), a water show, a Cuban show, and a Michael Jackson show (in the main lobby). If the resort was at capacity, there would be issues with seating. Shows usually ended around 10:30 pm
Other hotel amenities: there was a new looking gym with decent equipment. It had AC and was not busy. There were no treadmills, 2 bikes, 1 elliptical and weight machines.
There was also a spa that offered a variety of massage treatments, but did not seem to offer manicures, pedicures or facials (that I could tell from the menu of services).
The sports area had a tennis court, as well as soccer and basketball facilities.
Like most hotels in Cuba, the WIFI is not excellent. There was included WIFI that apparently worked ok in the lobby. We were not given a sign in for the WIFI on check-in but could have asked I'm sure. We used roam like home instead.
We booked one excursion: a half day excursion to Remedios, through the Sunwing rep. It was interesting and nice to get away from the resort for the day. Not all excursions are being offered at this time.
We did have some small issues trying to figure out when our transfer back to the airport was. I asked the Sunwing rep who gave me an estimation of 5 hours before our flight and told me to check with the front desk before heading to bed for the evening. We tried the app, but got no response. The front desk didn't really know (of course) so we just made sure to be in the lobby by 6am. Remember when they used to just have a paper with pick up times on them? I do. It was simpler! lol
We got to the airport just fine in any case.
We did the VIP lounge at SNU, and I will say that it really wasn't worth it at 50 dollars a person. It's apparently a little cheaper if you book it in person at the airport, but we wouldn't do it again.
All in all, we had a fantastic and lovely week at the Angsana. I rarely consider ever returning to a resort I've been to once, but I would come back here in a heart beat
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Sanctuary at Grand Memories Santa Maria: Amazing staff and great beach
Hotel is very dated, clean but needs some tender loving care and plenty of fresh paint and renovations
Grounds are well kept, such as gardens, pool is great and very large, beach is beautiful, especially on calm days
Staff is the great
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Valentin El Patriarca Varadero: sadly not a good time...disappointed
sad to say the resort was definitely not as advertised. short notes; NO TOILET SEATS OR TOILET PAPER in the various bathrooms and they were dirty and smelly and just gross, a/c cut out, no clean towels, no drinks (including water) in our fridge as advertised, we requested a king bed but got 2 doubles that we had to push together and then end up sleeping on one or falling through the cracks, sand fleas attacked a few in our group quite severely, food was worse than usual (wieners substituted for[... read more] ham!) and just really scarce, bar staff were not the greatest...inattentive and a little rude at times. we really didn't feel we got what we paid for...many others from surrounding resorts said the same. excursions were less than advertised to say the least. bus ride to town was jam packed and took forever. we will not be returning.
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Memories Trinidad Del Mar: I'd go back again for sure
Very nice hotel. Employees were polite and very attentive. The grounds were well maintained and the hotel itself was sparkling clean. The dining room offered more variety of foods than you can imagine. The beach itself was very clean. This was my first time at this resort and I would certainly go back again.
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Sun Shine -
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Valentin Perla Blanca: Teriffic resort
Excellent great room. Grounds were very nice.staff were terrific. Poolside was very well organized. Needed to be able to get to others areas with very little difficulty. Would recommend this resort to any one looking for a Cuba Holiday. Would go back again.
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Jackie -
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Grand Muthu Cayo Guillermo: Amazing Stay!
We are a family of 4, two young girls, there were a lot for them to do. We utilized all the pools including the kids pool and the kids club, plus they had entertainment throughout the day/night for kids. In addition a nightly show, my only issue was the show started too late (9:30) so it was hard to stay up for it lol, but we did make it to a couple which was nice.
Lendes (kids club staff with long blond hair) was amazing, she babysat for us after hours so we can enjoy a dinner/date night- that[... read more] is at a small fee. She was so amazing my girls still talk about her.
Restaurants were good! I would suggest you book your al-a- carts as soon as you get there. Those restaurants were amazing and staff were amazing too. I also recommend reserving a spot a Sendero, it's a lobster lunch on the beach under the mangrove trees-definitely worth it, lots of food and only $20usd per adult. Also don't forget about the pizza lunch at the beach restaurant. The 24hr snack bar offers breakfast and snacks throughout, we ate there every morning, ask the waiter or waitress for omelets, they make them for you.
Towels: if you need new beach towels, just ask your house keeper, she promptly changed ours out for us, she was so lovely!
This was an awesome resort, the only lines we experienced was prior to doors opening for buffet, once they opened I found it to be prompt, there are lines for the freshly cooked food, but that's every all inclusive Caribbean Island I've been to.
I can't wait to go back and would recommend this resort! Don't forget to visit pilar beach!! A must!
Thank you to all the staff (including the gardeners- so friendly and hard working) for your hospitality! I look forward to visiting again!
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Melia Las Americas: Very,very good
It was our first time in Melia Las Americas, but not the first time in Cuba. Hotel and staff are amazing. You can not ask for anything better. We scertainly hope we will be able to return to Las Americas next year again
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Nina Savage -
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Club Amigo Atlantico Guardalavaca: Good Resort with a Few Issues!!
This resort was, in many ways, far above the three star category it is tagged with.. First the positives:
The grounds and landscaping are beautiful and everyday there are lots of gardeners and assistants to take care of things. The resort also has access to several beaches on the property which are quite beautiful. One beach had a bar and also served barbequed food.
The resort is connected to a medical clinic, a pharmacy and a store nearby. You can go for a ride on bicycles you can use for sev[... read more]eral hours and they are in excellent condition. There is also a market which sells clothes, jewellery and paintings.
There is entertainment almost every night and the main bar is spacious and light and airy.
The only quibble I have is that, as always in Cuba, the food is pretty blah. The hotel tries hard but there is just not the variety of food you would find in Mexico or other Caribbean destinations. For example, they had papaya and bananas, but not much else for fruit. Lots of desserts but the fish was pretty salty or tasteless. They did have pork and some beef but by the end of 14 days, I had had enough. Also, I think they should start having vegetarian offerings at separate tables as more and more people are vegetarians and vegans. As usual, the coffee at the main restaurant was pretty awful, but downstairs at the main bar, you could get decent cappuccinos with milk and sugar. I have food allergies so I had to bring my own cereal with me. Next time, I would bring cookies too as well aschips as at the end I wasn't eating much. There is also a 24 hour bar, but the service there is spotty and slow.
There seemed to be a lot of confusion with regard to Sunwing services.
Apparently, Sunwing wants to launch an Elite Plus class of tourism service so restaurants on the resort which once were open to everyone who had made reservations, now were only open to Elite Plus tourists, who wore orange bracelets. It was confusing, especially since none of us were informed of this beforehand. One night, we got all dressed up to go to a booked restaurant near the ocean only to be told we had to go to a nearby pool as this restaurant was not available to us. It made me feel like a second -class tourist...
My main complaint was the way some tourists acted. There should be a two tiered system for drunks and the rest of us. I had one or two drinks per day, and I am sure I was subsidizing all the drunks who were forcing their lousy music on the rest of us and generally behaving badly. And I mean badly, as I saw some sexual harassment of young female waitresses and what appeared to solicitation of very young male and female prostitutes by old men, a real turnoff. These incidents were not common but ugly enough to witness.
On the whole the staff tries very hard to do their best. Finally, I feel that the Sunwing excursions are pricey. There is a $5.00 bus ride you can take from the resort which drives you around the area and was a change for us. The resort takes Canadian money and US as well as Cuban pesos
I would recommend this resort as right now it gives good value. I would love to go to a five star to see if the tourists there are better behaved, but probably they are not.
Oh yes, be careful with towels. There is always a bit of hassle with towels apparently going missing. And the nice hotel store in the lobby sold only small European sizes!!! Considering that many slim Europeans were not at the hotel, that was a bit of a waste!!
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Andre -
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Melia Costa Rey: Exceptional Trip
From our trip booking to our return flight, we ( all 14 of us) truly enjoyed our stay at the Pullman.
Keeping in mind the world’s economic situation and embargo’s , Cubans are feeling it deeply and despite that, they remain joyful and there to assist you in anyway they can.
Shortages are noticed but there’s always something available to satisfy anyone’s taste.
The beaches are splendid and some of the greatest in the Caribbean.
Very few hick-ups and staff was very helpful to addre[... read more]ss and resolve quickly.
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Paradisus Varadero: Nice resort but does not meeting star rating
Overall, I think the Paradisus Resort is a good resort for Cuba but it is starting to be run down especially at the The Reserve. I do not think the The Reserve is worth the additional money. The up keep of the rooms is poor. Both shower heads - tub and shower were leaking a lot. The landscaping around the room especially the swim out suites was poor. It looks old and dated and not well kept up. We had no real extras. The bar was only filled with 2 beers. They did provide water every day but in t[... read more]he 11 days there, there was cola only available on 2 days for the room and not other choices. At the bars and buffet at the The Reserve, choices for drinks and food was limited compared to the main bar and buffet a the Paradisus. Food choice at the buffet was very limited and very repetitive and I am not sure if this is a reflection of the state of things in Cuba or just this resort. I would return to this hotel as the location was nice and the beach beautiful. Staff were very nice but it is over priced.
As for COVID precautions, there were none other than hand sanitizing at all the food areas and bars. No masks were worn
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Alatat246 -
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Grand Muthu Cayo Guillermo: Great trip- detailed review
Arrived on Jan29 with two friends and met up with other friends who arrived couple days prior.The resort looks large at first but isnt really once you get the lay of the land. It is clean and gardens well kept
Room
The rooms are very spaceous with standup showers and rain shower heads. Never had issue with no hot water We were in building 5 on first floor. Luckily, our build is one that first floor is raised so had to walk up 4 or 5 steps Our maid Jennifer did an awesome job cleaning our room[... read more] daily. Always had tp, Always carried small pack of tissue and purell who out and about on and off resort as you never know. Bottled Water was delivered daily. And could always get more if needed.We kept one in bathroom just for teeth brushing.Air conditioner worked great. There is also ceiling fan in room as well. Beds were firm but comfortable with body pillow type pillow. I also travel with own pillow so was plenty comfortable to sleep.
In closet there is ample hanging space, iron board and iron, a small chest of drawers , shelves and a built in safe that you pick your own combination for.
Balcony had awesome ocean view even though we had a standard room. Majority of room( but not all) especially on 2nd and 3rd floors all have some sort of ocean view. There was two patio chairs and small table on balcony. We also bring zip ties and rope to make a small clothes line to dry clothing on inside of our balcony wall.
Food
There are 3 a la cartes restaurants and buffet for evening meals. A la carte require reservations and am entitled to 3/ week of stay. Food was great in all 3. Meal hours were set but if hungry between could always go to 24 hour snack bar. Supper/ dinner only started at 630-10
Indian has set menu and not spicy like we know Indian here in Canada. But tasty. Despite not appearing to have eated a lot we all felt full when meal was completed. The Italian was out favourite. It has a menu you chose from. The chicken was very tender and tasty. We were able to go second time as they hold reservation for 15 minutes then if anyone wants to go without reservation and they have room you are permitted to. Our waitress Lily was very friendly and a great server. She anticipated our needs before we had to ask for things.
The Cuban restaurant was delicious as well. They have a menu to chose. Portions were good and food delicious.
We had wine witn every evening meal in a la cartes and in buffet. Actually can have beer and wine anytime in buffet just have to ask server. Other mixed drinks can only get at bars.
Food in buffets was good. A great variety and plenty of food. They had pasta station at lunch and usually served roast pork at dinner/ supper meal at same station. The pork roast was so good. They also had two grilling stations at lunch and dinner one for meat and other for fish. Lots of salad fixings and dressings. In am they have two and sometimes 3 egg/ omelette stations. They were very delicious and filling. The bread available every meal in form of buns and loaves was amazing. Sometimes ran out of butter, but just had to ask a server and someone would find some for you. The servers very hard working and polite and ones who understood english quite friendly Most servers understood some basic English. Desserts were typical buffet style desserts and Ice Cream.
There is also the seasky buffet that is close to beach. Open from 1-3 only. It has a small buffet and pizza made to order. Lines for pizza always too long so i never did taste pizza. Too many other options where to eat lunch to hang in line.
The resort also has two lunch a la cartes which are included , except for lobster meal at Sendero. These have to be booked where you book your a la cartes reservations in the lobby. The Sendero and a La Jardin.
Bars
There is a main bar in lobby open until 11 pm. They made best spanish and iced coffes here. There is a swim up pool bar ( open until 5 pm) at one end of the infinity pool which i never sat at but did have them make a couple drinks from other side and a beach bar ( open until 5 pm) where i got some yummy pina coladas.
There is also a bar at center court outside the buffet but usually only open in evening intil 10 or 11, except on Cuban day where they were open all day. Cuban day they roast a full pig in center court . (And happens every week.)
24/7 snack bar all drinks available any time of day, including coffee
My only big complaint of this resort is the drinks. The bartenders free pour and i personally not big rum drinker so tasted too strong. Once i switched to vodka and gin drinks it was much better. There was rarely pina coldas or bananas mamas available except at beach bar because they didnt have the mix to make them. The bartenders tried to improvise but not always a good move on their part. Slushies drinks almost always available at most bars.
The Snack bar is open 24/ 7 for meals( breakfast- eggs and toast, and small buffet in am 7-10) and rest of time open for sandwiches( ham and cheese, cheese- just ask for it, tuna salad which was tasty, and chicken salad - tasty, All made with sandwich press type heater. Sometimes hot dogs, sometimes fries. Depending on if they received from their suppliers that day or not .
We were never hungry or out of food options. Im sure if you were in cities or towns thing may be different but resorts get best supplies available on the island.
The beach is not directly in front of resort but off to side. The sand is nice with very little seaweed. There are lots of sun loungers available and little shade covers that keep sun beating on you to a minimum if you want. Only once did i see servers on beach, but beach bar is close by. The closest bathroom is off beach just up the walkway behind the cuban restaurant.
You can walk miles along beach in one direction past other resorts, without needing watershoes but other direction lots coral so advisable to wear the shoes to protect your feet. Water was so clear that even in deeper water which was a walk out you could see bottom very clearly.( knee / thigh deep for long area) very few shells on beach close to resort but if walked further found no problem.
There is a small market less than 5 minute walk outside resort . There is a disco( not part resort so pay 20 for all inclusive open bar) , bowling alley( pay for use) a few small shops and vendor booths.. As well there is a small spa offering various services. These shops are not part of the resort so cost extra.
Excursions
One of our party did do few excursions and enjoyed each. I did not.
I did use the hop on hop off bus to market one way and pilar beach the other. It was $5 for day / person . They accepted cnd at par if the bills were not folded. But did see bus people ask others for CC. i would tell them you only have cash and they would accept it but not coins. Only flatbills usd or cnd. We personally never had problem with offering cash . Our bills were all flat like they were when we got from bank machine in Canada.
In saying they DO Not Have ATM machines in cuba. One of the girls we travelled with ran out of money as she only brought 60 with her and she tried to get more and had to setlle on using just her 60 or her CC. Exclusions were booked on CC.
Pillar beach was beautiful.water so clear, sand so soft. You need to pay for chairs if you want one though. $5per chair. We snorkled from beach. Not lot to see but we were just practicing using snorkel. Did see clear jellyfish , small white fish and several huge starfish.
There is a guy who sells catamaran / snorking excursions from beach. Much cheaper than paying for from travel rep and is same excursion. They also have beach chairs which are included in the cost. He and his partners walk the beach selling the excursion then send you to spot to pay. It includes lobster/ chicken / pork lunch at restaurant on an island cost was 30pp for boat and lunch and 40 pp for that and snorkling. They were taking cnd at par with usd if paying cash on day we were there. Again only bills no coins as their banks do not take them.
All in all resort was nice. Post covid has made getting supplies just as hard if not harder for them as it has for us.
I most likely would return in future. I love Cuba and the people though the extreme poverty makes me sad. They endure so much and make the best of it and keep smiling.
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Angelgirls -
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Vila Gale Cayo Santa Maria: Amazing Resort
This resort was beautiful. The grounds were green, lush and clean. So many spots to sit and enjoy the outdoors. The room was very clean and spacious. We stayed in one of the bungalows with a view of the ocean and a very short walk to the beach. The food was as I expected. Limited variety but was plentiful. I was not going to Cuba for a culinary experience, I went for the sun and sand. The nightly entertainment was OK but one night was EXCEPTIONAL with a Michael Jackson performance. Overall, I w[... read more]ould highly recommend this resort as long as your culinary expectations are not high.
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C.Pothier -
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Aston Costa Verde Beach Resort: Great resort, Great staff, Great value
We stayed from Jan 29th to Feb 5th, in a superior room in block 3. We had a fantastic time here!
The room was OK, a little dated by some people's standards. But the beds were super comfy, the AC was ice cold, the water was hot and possibly the highest pressure on earth lol. The room was cleaned, and the mini fridge restocked daily. The safe worked and I was able to stream my phone through the large TV on the hotels free wifi. So for us, no complaints about the room.
The food was fine, reme[... read more]mber you're in Cuba.. bacon, eggs, and toast were available everymorning. The other two meals provided plenty of options, I had no problem assembling something decent with what they had. The ice cream is 5 star.
The bars were great. Some days they didn't have ingredients for certain drinks, but that wasn't their fault. They pour name brand liquors, several havana club rums, Jameson whiskey etc, and endless supplies of beer.
The beach was fantastic, I won't bother elaborating because it's been said a million times. Same goes for the staff. They never stop! Very attentive and friendly.
We wouldn't hesitate to go back, in fact, I'm going to play closer attention to prices and try to snag a deal on a 14 day trip next year!
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Anne-Marie -
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Club Amigo Atlantico Guardalavaca: Good Resort with a Few Issues!!
This resort was, in many ways, far above the three star category it is tagged with.. First the positives:
The grounds and landscaping are beautiful and everyday there are lots of gardeners and assistants to take care of things. The resort also has access to several beaches on the property which are quite beautiful. One beach had a bar and also served barbequed food.
The resort is connected to a medical clinic, a pharmacy and a store nearby. You can go for a ride on bicycles you can use for sev[... read more]eral hours and they are in excellent condition. There is also a market which sells clothes, jewellery and paintings.
There is entertainment almost every night and the main bar is spacious and light and airy.
The only quibble I have is that, as always in Cuba, the food is pretty blah. The hotel tries hard but there is just not the variety of food you would find in Mexico or other Caribbean destinations. For example, they had papaya and bananas, but not much else for fruit. Lots of desserts but the fish was pretty salty or tasteless. They did have pork and some beef but by the end of 14 days, I had had enough. Also, I think they should start having vegetarian offerings at separate tables as more and more people are vegetarians and vegans. As is usual the coffee at the main restaurant was pretty awful but downstairs at the main bar you could get decent cappuccinos with milk and sugar. I have food allergies so I had to bring my own cereal with me. Next time I would bring cookies too and chips as at the ending I wasn't eating much. There is also a 24 hour bar but the service there is spotty and slow.
There seemed to be a lot of confusion with regard to Sunwing services.
Apparently, Sunwing wants to launch an Elite Plus class of tourism service so restaurants on the resort which once were open to everyone who had made reservations, now were only open to Elite Plus tourists who wore orange bracelets. It was confusing especially since none of us were informed of this beforehand. One night we got all dressed up to go to a restaurant near the ocean only to be told we had to go to a nearby pool as this restaurant was not available to us. It made me feel like a second class citizens.
My main complaint was the way some tourists acted. There should be a two tiered system for drunks and the rest of us. I had one drink per day and I am sure I was subsidizing all the drunks who were forcing their lousy music on the rest of us and generally behaving badly. And I mean badly, as I saw some sexual harassment of young female waitresses and solicitation of very young prostitutes, a real turnoff. These incidents were not common but ugly enough to witness.
On the whole the staff tries very hard to do their best. Finally , I feel that Sunwing excursions are pricey. There is a $5.00 bus ride you can take which drives you around the area and was a change for us. The resort takes Canadian money and USas well as Cuban pesos
I would recommend this resort as right now it gives good value. I would love to go to a five star to see if the tourist there are better behaved but probably not.
Oh yes, be careful with towels. There is always a bit of hassle with towels apparently going missing.
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MoMo -
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Sol Cayo Coco: Did Not Disappoint
Love the location, the beach, the rooms, the staff.
The food can always be more interesting but definitely OK.
There was a real problem with hot water when we were there - never really hot, sometimes warm.
Also, a problem with the room safes not working. Apparently only one fellow really knew how to fix them and he did.
Very pleased with airline OWG although we were not familiar with it. Reccomend.
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Laura -
Verified Purchaser
Melia Jardines del Rey: Perfect vacation
When we arrived at hotel 1030 pm we were checked right into our rooms, we were driven to room by hotel staff . Room was clean, we had drinks water towels toilet paper etc. We did not have to wait for drinks at pool beach or lobby bar, wide variety of foods for breakfast lunch dinner. Fresh beach towels daily. Amazing staff always pleasant . Resort grounds were clean and well taken care of.
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Dan Galarne -
Verified Purchaser
Aston Costa Verde Beach Resort: aston
stay Jan 28 to Feb 8 th, fine hotel in general but not as good as expected, rooms need upgrades, air conditioning working but never as cold as it should be even after getting it checked, leaky sink but fixed the next day, none working security box ( also fixed) , room curtains hanging down but mostly ripped from the rod, just food is typical Cuba and repetitive , a la carte restaurants have no better food than the buffet ( one of them was still closed when we were there), pools are nice and cle[... read more]an, nightly entertainment was ok and typical of Cuba shows, staff was fantastic polite and friendly, beach was excellent. supplies for alcohol was pretty well limited to beer and rum, servers were fast and efficient. To resume quickly, it was OK but i will not return, too many places in the same area have better to offer but this is just my opinion, other guests there were very happy so it is a matter of taste, to us , Aston failed to deliver
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Etienne -
Verified Purchaser
Iberostar Origin Daiquiri: 60+ Hotel
Hotel for older peoples,
Main animation at the pool is the Bingo at 4pm .
Room was really old .
Food was good .
Employee very friendly
Not enough place to seat down at the pool or beach.
Hotel is old but clean.
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Ddddr -
Verified Purchaser
Vila Gale Cayo Santa Maria: Covid is gone
Tripcentral .....we are leaving our life...covid is old story.....we have to move forward .....I can't believe people still believe in COVID. Canadian are more stupid then Cuba people. Is 3 years and people in Canada still live with fear of covid. Until when. ????