Barcelo Maya Colonial: Stunning resort

Barcelo Maya Colonial has it all: beautiful beach & views; clean, spacious & comfortable rooms; stunning colourful gardens & pools; large variety of healthy & well-prepared food; wonderfully warm and friendly staff. Came as a couple for a ‘get away from winter’ retreat - weren’t disappointed - relaxing, enjoyable- totally happy with our choice

Barcelo Maya Colonial: 5 star hotel and beach, 2 star front desk

The grounds are huge and beautiful. Although the resort was near fully booked, there always seemed like lots of space, chairs and privacy. The rooms are so-so, functional but nothing special. Our request for a king size bed was not accommodated, and when we attempted to switch it became a very tiresome and protracted exercise with the front desk, who seemed uninterested in solving the problem. Apparently the supervision or reporting structure is ineffective and their boss is in Spain ! T [... read more]hat experience aside, I would rate everything else highly. The food and drinks are 5 star, the beach and pools are gorgeous, and the specialized restaurants were high quality, especially the Tokyo and Kyoto. There is a water park and bowling alley just off the grounds, which are not free but fun. Lots to do.

Iberostar Waves Paraiso Beach: Great Resort

This resort is very well maintained, rooms are comfortable and roomy. The food is very tasty and never had a problem finding something tasty to eat. We had four specialty dinners, Italian, Mexican, Japanese and Steak all were very good but the Steak dinner was the best. The beach is very nice, however, it was red flagged for the ocean for all but one day of our stay obviously no fault of the resort. Out stay flew by and we found the day we had to leave came to quick. This was our second  [... read more]visit to this resort and found it as enjoyable as the first time. The staff at this resort are very helpful and pleasant to deal with.

Blue Bay Grand Esmeralda: Great Vacation

This was our second visit to this resort. Things where great. We had ground floor rooms that where perfect . We had daily visits from the wildlife and so enjoyed watching them. Service was good ,food , pools ,beach everything great..I'm sure we will return.

El Dorado Seaside Suites: 7 out of 10

We had a wonderful time at this resort. The activity staff were welcoming, fun and good at their jobs. We loved them all. The food was okay and the service was usually good (but not always). We enjoyed the abundance of open sunbeds and loungers, we like their rule of not being able to tag your seat with a towel all day. The beaches were nice. We enjoyed watching the diving pelicans. Unfortunately, the room air conditioner and refrigerator were very noisy, we turned them off at night to sleep.

Kore Tulum Retreat Wellness Resort: A Work in Progress

If you are looking for a 5 Star or even a 4 Star hotel experience this is not it. New ownership is working very hard at bringing this resort back to the status it apparently had in the past. Much work needs to be done.These are my observations: The staff are all exceptional. They are eager to assist and very friendly. All except for Juan the lobby manager. For example when asked to facilitate contacting the airport transfer company to assist in bringing a handicapped guest from the airport his r [... read more]esponse was that transport was not his business. Very inappropriate. Food was very good. Not Haute cuisine or fine dining but fresh, tasty, abundant, well prepared, good variety and well presented. Getting to the beach is a joke. The hotel advertizes a free “shuttle” service only at 10:30am to the beach and 3:30pm from the beach which is a 5 minute ride away. There is no shuttle service as one takes a private taxi during these two times that the hotel pays for. Outside these times costs $7US each way. Why note just have a token service where a guest can come and go any time. What was special about travelling only at those times was never answered by front desk staff. Also a joke is the absence of free WiFi. Mexico has some of the cheapest rates in the world yet this hotel charges a ridiculous per day usage amount. Liquor selection is pathetically minimal: No premium options and the selections on hand are minimal. Bottles of wine are only available for purchase and hugely overpriced. The grounds are beautiful and well kept although the front entrance could be made more welcoming with flowers and plants. It would take little effort to have one of the several front desk staff greet guests as they arrive with a warm face cloth and a glass of Prosecco like many hotels on the Mayan Riviera do. Instead you are left by yourself to find the front desk and a fundamentally disinterested welcome. Rooms are very large and very clean although they are getting long in the tooth and need modernizing. There is very little to do at this resort so it is unfortunate that the owners don’t maximize what they have. For example, they have a very nice two storey bar that operates in the evening. It is in dire need of either a disc jockey or at a minimum some piped in music to provide guests with some entertainment. There is also a large room off the bar area currently used as a library that no one attends. This could easily be turned into a cigar room with premium liquors that would attract guests and also be a money maker for the resort. The bottom line is that I felt management was “nickel and dimeing”me for services which one would expect to be included at an all inclusive resort.This resort has great potential but has a long way to go.

Bahia Principe Explore Coba: Beautiful Resort

The grounds and gardens were very well kept and had a wide variety of birds and other animals wandering around which I loved. There were many pools to go to so it never felt crowded. The hotel lobby,bathrooms and our room was always kept clean and well stocked. Staff were very friendly and eager to help with any issues. The variety of food and how it was displayed was very inviting and it was excellent. The drinks were very good and made to order. There was a shuttle service right to the amazing [... read more] beach where we had tropical fish swimming right up to us. I would definitely go back!

Paradisus Playa Del Carmen Roulette: Beautiful resort

The Paradisus La Perla resort is beautiful and all areas were clean. I recommend the Royal Service as it is well worth the extra cost to not have to worry about reservations for meals or excursions. The staff take care of all of these tasks. The room was attended to multiple times per day to ensure that you had everything needed overall you will not be dissapointed if you visit this resort

Grand Sirenis Riviera Maya: Grand Sirenis = Perfect getaway

We arrived at 9 AM and check in was quick and simple. staff are very friendly, and no big push for Timeshare spiels, just decline to go to the "special celebration" . We didn't think we would get a room until after 3 PM but was told it would be ready in 1 hr. Rooms are very spacious, and A/C works excellent, even had to turn it down:) Bed was very comfortable and a good selection of different pillows to suit your needs. We had a ground floor unit, which is actually 5 ft off the ground to ke [... read more]ep the critters out I suspect. Grounds are beautiful, well kept and even though it is a large complex, very easy to get around. Tried 4 of the restaurants, and all were very good with the Thai Siam being the favorite. The lemongrass and shrimp soup is amazing! Spent most of the time on the beach, but did the on site Dolphin show[ a must do] and 2 excursions, 1 to EkBalam/ Cenote Maya , as we had already done all of the other ruins on previous trips. Very well done, although it is an all day outing. We also took the bus to Playa Del Carmen, then the ferry across to Cozumel for the day to meetup with another couple on vacation. Hint, take the yellow ferry and don't pay the extra to upgrade, just a wast of money. The Friday night Rock n Roll show was excellent as well as the other nightly shows which start at 9, after the little ones are in bed:) All in all , a perfect getaway and would return anytime..

Barcelo Maya Caribe: Excellent place

The food and hotel staff were amazing and I look forward to returning next year. I loved the a la carte restaurants and we always had chairs in the pool/beach areas. I totally recommend this hotel! Very impressed.

Bahia Principe Explore Coba: Great Resort

The hotel was very clean the rooms were equally clean.....the property was very well landscaped and maintained ......the staff very friendly.....excellent food and plenty of it.....as far as the Hotel goes Excellent....would go back again. As far as Westjet is concerned NOT Happy......The meet/greet meeting i thought was good and good advice on not being maneuvered, manipulated or listening to speeches for time shares and so forth .....we were told "your time is valuable and you paid a lot o [... read more]f money to be here" also were told by Westjet we get a "FREE" ride into Playa by van if we buy an excursion ....so we did....then we HAD to stop in Playacar for 1 hr. to be harassed by sales people in a Jewelry shop... when we arrived in Playa we were told we only had 2 Hrs. NOT HAPPY WITH WESTJET

Hard Rock Hotel Riviera Maya: Accessible travel review

My wife and I recently return from the Hard Rock in the Riviera Maya. As a paraplegic who relies on a wheelchair for mobility this resort proved to have its challenges. The majority of the restaurants on both sides (Hacienda and Heaven's) had multilevel dinning areas that were not accessible, of the most frustrating one was the Toro steak house. To access the host in order to confirm your reservation and be seated you had to enter the main doors however the only accessible seating area was down  [... read more]below and therefore you needed to back outside down a ramp and enter through another set of doors to gain access to that level. The restaurants that did have ramps were very short and steep. The lobby bar on the Heaven's side was not accessible...2 steps would could have easily been ramped. The accessibly of the gifts shops on both sides were hit and miss, some were and others were not. My biggest peeve was the fact that there were no accessible washrooms pool side. On the Hacienda side I needed to go into the main building which had a maze of 5 ramps to access. On the Heavens side fortunately our room was not too far. On the other hand...the resort was beautiful and impeccably maintained. The staff were very kind, friendly helpful and always looking to assist in any way. Our room was spacious and always cleaned promptly. The food was amazing...the pizza bar became its own daily food group. All in all we managed well and had a great stay. I've been travelling long enough to know that accessibly means different things to different people, especially when travelling abroad and you take what you get and make it work.

Bahia Principe Explore Tulum: Great resort!

Great resort! Clean rooms and common areas. Amazing food, great service, friendly staff. Able to go to other resorts in the Bahia Principe complex for a la carte dinners. Trolleys available to take you to other resorts, or shopping at the Hacienda if you choose not to walk. Beach was a little seaweedy but thats just nature, nothing the resort can to do prevent it! The staff worked very hard removing the seaweed so that the guests could enjoy the beautiful beach. Overall such a gr [... read more]eat experience at this resort, would definitely go back.

El Dorado Seaside Suites: Unique Place

I would like to start by saying I am a simple man with simple needs...this resort is upscale in food and service to a point of me not being comfortable...very nice but too much for me...the food was like in there advertisement,gourmet...delicious and prepared wonderfully but at times all you might want is some plain old normal everyday food but if you are into all restaurant style meals with 4 and 5 courses served over an hour then this is your place...the bars make wonderful drinks and the bart [... read more]enders work non stop but almost always only 1 bartender at a time working which makes for long waits for a drink at times...the grounds are large but are lovely and well cared for making for nice leisurely walks but there are carts that will drive you if walking is a problem for you...the beach is not the best for any water sports but there is alot of lounges and Bali beds to get in the sun or the shade whichever you want...all the staff are great and will help with everything they can and are always happy to help...this may sound like a bit so great review but it is me just taking a long about way of saying it is a really nice place just a bit too fancy for me.

JOIA Paraiso by Iberostar: Beautiful spot

Just spent a week at the iberostar grand .... the staff were an amazing crew that looked after you like no other ... hotel is beautiful and food was very good .the shows were very good , so much talent , & you could tell the staff was loving every minute of it ...hotel decor was stunning ... I wouldn’t hesitate to return ... it was a great week ....

Blue Bay Grand Esmeralda: Good resort

Staff are excellent and are hard working. Rooms are very clean but outdated. Rooms need updating and shower tub combination is very hard to get in. You literally have to sit and swing your legs into the tub because of the height of the ledge. Food is good and there are many great options to choose from. Steakhouse French Italian and Mexican were excellent. The resort is really spread out so plan on walking a lot or taking the shuttle trains. Request building 2 as it is close to the pool/beach a [... read more]nd has a shuttle stop!

Bahia Principe Escape Sian Ka'an: Great Resort!

Resort was great. Very clean, great service everywhere, and the most friendly staff. Our Air Canada representative who helped booked excursions was fantastic! Food was good, the restaurant foods were amazing. Beaches were beautiful and every resort was full of fun shows, you were never bored! Weather was fantastic, barely any bugs. All in all, would recommend this resort!!

Bahia Principe Explore Coba: Very beautiful resort.

Resort is surrounded by jungle, therefore there was an abundance of different birds and other wildlife. Beach was good though there is a limited area to swim. That being said there were plenty of fish swimming around. The buildings and grounds are meticulously kept and the staff are very friendly and accommodating. Food was second to none.

Occidental at Xcaret Destination: Beautiful resort

Property was beautiful with a lush jungle setting. Loved the ocean pool, food was great, staff phenomenal. Best part was the wildlife. There were some animals in enclosures but there were wild monkeys, coatis, iguanas, agoutis, deer and so many different birds. Perfect for wildlife lovers!

The Fives Beach Hotel and Residences Playa Del Carmen: Great. Not perfect

Service and food absolutely top notch. Entertainment non existent. Teen club not happening anymore which was a disappointment, as that's one of the main reasons we booked there. Not enough loungers...