Grand Oasis Sens: Nice little Resort

Everything is well kept (needs a little upgrading)and more a/c inside of hotel !! Staff is very good and will do anything to make your stay a good one !!! The beach of the resort is 1 of the nicest beaches I have been on in my life !!!

Brisas Del Caribe: Amazing Resort and Staff

This was our first trip anywhere and we were blown away! This resort is beautiful, well kept grounds and pools, the food was good, always a variety to choose from. The beach is amazing, beautiful white sand and crystal clear water, so warm too! The staff treated us like gold, Richard, Omar, Alfredo, Margarita, Giselle, Martha and so many more! If you want a great holiday, go here, lots of souvenir shops, restaurants and bars!! They are upgrading the resort constantly to make it better, but we ha [... read more]d no complaints at all. Our room was clean and our view was amazing!!

Grand Oasis Cancun: TERRIBLE!!!

This resort was hands down the worst! The booze sucks, service sucks, DIRTY!!! Cockroaches the size of an iphone.. Workers all demand tips.. If you want to party go to Varadero barcells money, cheers amigos

Be Live Turquesa: Don't waste your money

I will be candid, as I have been in the past. It will be a reflection of my experience – good and not so good. I love Cuba and the Cuban people. We stayed at this property from Dec 27th to Jan 3rd. I have been to Cuba several times and do not expect a lot. In fact, I was in Varadero in April, 2014. There were more complaints at this property than you can ever imagine. I thought if I paid a bit more than the last time and went up a “star” it may be OK. We paid $1,700.00 each with Air Transa [... read more]t. It was a total waste of money and we were made to feel like they were doing us a favour. This vacation was more stress than I needed at the end of the year, when one is tired and simply wants pay and let someone else do everything for you. Not so at Turquesa. I spent over $100.00 on tips, so that was not the problem. We arrived at Be Live tired and hungry after a late afternoon flight out of Hamilton. By the time we showed passports, paid $14.00 for a safety deposit box, etc., and get shown to our room in the dark, it is now around 9:00 p.m. We asked for a second floor room and were told there were none left. We were shuffled off to a room in the 5th block, entrance under a stairwell. When they opened the door, we took one look at the place, which had cracked walls, was dark, dingy, a cot made up for God knows whom (obviously not for us), we simply walked out. I asked to be moved to another hotel, as this was certainly not worth $1,700.00. Of course you are told there is no space anywhere as all the hotels are booked solid (smile). We were then shown to a second floor room (one suddenly became available). This room was a lot better. We dropped our stuff off and just needed a drink or some form of nourishment by this time, and went to the front desk to find out where the restaurant was. We were told it was closed. We asked where we could grab a bite to eat and they said nowhere (we had been travelling for 9 hours by this point), and I said that was impossible. Apparently, we had to wait an hour for the snack bar to open. I said that was unacceptable and that, surely on a resort of this size, there has to be a kitchen somewhere to get a coffee and some bread for a toast or something… Because I was not going to move, they then arranged for someone to make us up a plate of food = some stale fruit and a sandwich (as a special favour). We then went back to our 2nd room (#126) to find that there was no soap to wash our hands and no hot water. I went to phone the front desk to ask for assistance and the phone did not work. So I walked down the stairs (now pitch black as there were no lights on the stairs) to the front desk again to ask them to do something about the water. At this point I thought there was no hot water in the hotel, but others told me they had hot water. There was no bottled water to drink. I was too tired to walk back to the reception again, so went to bed exhausted. In the morning we tried to put our money and passports away, but the safety deposit box did not work (I’m familiar with all types of locks). The toilet did not flush properly. The bathroom window latch was broken and could not close, resulting in mosquitoes coming in when you put the lights on. The bathroom door could not close at all. Mold on the curtains. Balcony door does not lock (which is why I wanted a top floor). We were in a rush as it was Sunday and we had planned on going into town for Sunday Church and, because the safe did not work, had to carry all our money, etc. into town with us. We came back around noon and I asked for another room where things worked and I also asked the front desk to give me my $14.00 back as the safe did not work and likely would never work. They were not equipped to do this, as I gathered, because they are not equipped to giving money back. I got my money back. They were then very hospitable and showed me two other rooms. One right behind the Italian restaurant toilets and near the nightclub - lower level, and the other one upstairs. The only thing I wanted at this point was a shower – I checked the hot water and there was none. Why bother moving all our stuff again so I went back to the front desk and asked if they could simply FIX some of the stuff in our room - at least the phone in case of an emergency. Day 3 still no hot water, phone, etc. I finally met with Michelle, our Air Transat representative, and shared some thoughts on the standard of care and how they misrepresent their properties to us in Canada. This was certainly not a 4 star or a 3 star when nothing worked and we had not had a shower yet. She was very apologetic. I have to say that they have a very good representative in her. She apologized on behalf of AT and asked what they could do for us. I said give us back 3 days of our time. She did stir up some waters and, amazingly, the water was fixed, we got a bottle of drinking water, soap, shampoo/conditioner. Yamile, from the front desk, came over personally and fixed the safe (with the proper lock) and brought another phone that worked. I asked for a bulb so that I could climb up and change the light outside before one of us fell down the stairs and broke a leg, and that too was fixed. Finally on day 3 we got to shower. Malika, the customer service manager(?) from the hotel asked to speak to us and took down notes of all the things that did not work and also apologized on behalf of the hotel and asked what they could do for us. I explained to her that we, in Canada, like her, also work full time and save to go away for one week of vacation. When 3 days go with fighting for basic necessities, how can you give us the time back. I told her how much we paid and she seemed shocked. We did not see the beach till the 3rd day because we had to be in the room getting it fixed. She was a very sweet girl, and, frankly, I felt sorry for her. I would not like that job. She said that the hotel would like to offer us a late check-out, seeing as we would be leaving around 4:00 p.m. and did not have to wait in the lobby. Michelle from Air Transat also let us know that a late check-out was arranged for us (at no extra cost) because of all the disruption. We had to simply activate our room key on the morning of departure. Michelle also offered me 25 pesos from Air Transat towards any AT stuff. I told her not to insult me and to give it back to her boss for a coffee. Dec 30th we were awoken in the middle of the night by loud voices and a man shouting in Spanish on a walkie talkie and someone responding right outside our door. A man and a woman shouting and a lot of confusion. Of course we did not dare open the door. I asked the front desk what the trouble was outside our unit the next day and she said nothing. I said I would like to know what was going on and she called the head of security and he said he was not aware of anything. To which I responded that I was letting them know there was trouble outside our unit that night. They were not in the least bit concerned. On the day of our departure (smile) I went to re-activate our room key and was told that there would be a charge. I said No, we had a free extension. Of course they did not believe me (I was apparently lying) and called the front desk manager (who comes around from the back with authority) she said: No, check out is 2:00 p.m. so it was a fight again… this constant begging was way beyond my ability. We got to the lobby around 3:00 p.m. (as we got a call from the front desk), why prolong it. Michelle from Air Transat advised that the bus was on its way from the hotel up the road and was running a bit late. No problem. We had asked for a bell boy to get our suitcases and he locked them in the luggage room. Well, the bus arrived and we could not find the bell boy (who is the only one who has a key to this room) - UNBELIEVABLE. The bus operator comes into the lobby and advises my “senior” travelling companion (who had never been to Cuba before and was sooooo longing to go there and see Havana) that the bus would not wait for us. This unnerved her and put her into a panic, as she thought we would miss our plane if we did not get on the bus. At this point I could not find our AT Rep. and went to the Can Jet Rep. and the other local Tour operator and told them our predicament. They said the bus will not leave without us and I asked them to go and deal with the diva on the bus, which they very kindly did on our behalf in Spanish. The entire front desk was in full view of this, but not one of them moved to go and find the bell boy. Fifteen minutes later he shows up and the bus driver was now hopping and the diva equally not happy. GOD HELP ME!!!! Get us out of this place. We tried to get some pesos for tipping and were told they did not have any. Not true - as we saw them put a stack of pesos away. I see from previous reviews that a manager, Filip Hofman, has come forward to respond. It is unfortunate that these people are nowhere to be found when they are needed. They simply send their staff to face the music and hide behind the curtain. This is not the way to run a business. Especially when you have such competition within walking distance. Where are the owners of this place. They need to greet their clients with open arms and ensure that rooms are fit to live in (I am sure theirs are) and should train their staff accordingly to manage a hotel. Guests should not have to fight for each and every little thing upon arrival and stay. Miraculously everything worked after we screamed, which leads me to believe that it is possible - so why make tourist go to those lengths when they should have everything working, ready and checked, prior to arrival, especially at their busiest time… Owners/Mangers please note that you are not doing us a favour – we pay to come there, which means we are entitled to food on our arrival and should not have to beg for it. Note: there is no regular tea in this hotel at all (I had taken my own – but not enough for a whole week). I t

Be Live Turquesa: not bad for the price

grounds and rooms were decent and clean but the service was poor , both at the bars and at the front desk. the companion plus club was not acknowledged. Bars constantly ran out of wine or mixes. the food was fairly good.

Grand Oasis Sens: Great adults only resort

We travelled with 5 young adults to this beautiful resort. It was kind of quiet but the pools were never full and the beach was beautiful. Unfortunately, the waves were to strong to swim; you could get hit by the waves if you like that. No tennis on site which we had specifically asked about so that was disappointing. Food was good and we enjoyed the swim-up bar (Gracias Carlos!) The Entertainment left to be desired although the snipets of Cirque du Soleil in the lobby were amazing.

Grand Oasis Sens: Nice resort but with not many planned activities

You promised our group of 7 that there was tennis but THERE WAS NONE! The grounds were clean but had few planned daily and nightly activities. Did NOT get an ocean view as requested either. Food was excellent though!

Brisas Del Caribe: Fantastic!

Always enjoy The Brisas del Caribe. They are doing a lot of renovations and once done will look great. The people make the resort. We have made fantastic friends over the 6 years we have stayed there. The food was fine of course the bread is sooooo good and fresh daily. Sometimes a little repeative but can always find something good. Service is the best in all areas. My only beef is with the Russian guests who are beyond rude to staff and other guests. Pushy, loud, drunk 90% of the time, but th [... read more]ey are the same at all the resorts. Other than the Rude Russions it is always a wonderful vacation at the Brisas.

Oasis Tulum: worth it 100%

The resort was amazing. The rooms where fine. Best trip I have had in long time. Amazing service. The staff remembered what we liked. I would go back tomorrow. My son loved that we where in the Casa Club section as we could use the bikes or ride in the golf cart. Lots of wildlife. My son really enjoyed it. Close to most activities.

Grand Oasis Sens: its the littel things

We really enjoyed the little things that were done for us ,the staff had all the time it takes to make sure we were well taken care of .We had clean rooms good food excellent bar serves .We would go back ,a big thank you to all the staff .

Hotel Blau Las Morlas Varadero Beach: Be Live Las Morlas A great resort

We have been staying at this beautiful resort for 20 years and it keeps getting better. Both my wife and I are beach people until this year when out of necessity we had to stay around the pool. We learned how to adapt and had a great vacation. The staff as always were thoughtful and caring and gave much of themselves to make our holiday so special. We wanted to say thank you to all the staff and we started to list them but we were afraid of missing someone. They were all so great and everyone de [... read more]serves to be recognized. So we are saying to everyone at Las Morlas "THANK YOU FOR OUR GREAT HOLIDAY". My birthday lasted for 5 days of celebration. WE also got to meet the Sales Manager (Jefe de Ventas), Jorge A. Perez of the Be Live Hotels in Cuba It is so nice to be treated so well. We will be returning in the spring and again next fall. When you find a place that makes you feel so welcome, you definitely want to go back.

Hotel Blau Las Morlas Varadero Beach: great spot

had agreat visit to cuba.. great pool.. great beach..great food and great service... . thanks belive lasmorlas. hotel is nice and cozy not too big which we liked , pool was great for kids as alot of it was 2-3 ft deep, a lacarte was nice.. we went twice... bit of a slow season but would definitely go back

Oasis Tulum: Great resort

Everything is great. The hotel is cozy, clean, taken care of. The restaurant is the same. People from the stuff are pleasant, helpful, attentive. The beach is clean enough, there is enough shade. Receptionists are helpful too, polite and pleasant.

Grand Oasis Sens: Awesome resort!

The resort staff were absolutely awesome! Rafael was supper! The food was really good. There wasn't a meal that I didn't enjoy. The rooms were really good, we had a great view out of our window. Again the staff was fantastic.

Brisas Del Caribe: An "ok" resort

1. The food was reused everyday 2. The sheets were not cleaned even when they were asked to clean it 3. Activites were not available 4. Plus side, the people were extremely friendly and respectful!! THANK YOU

Brisas Del Caribe: Very nice resort

All facilities such as rooms and pools were clean and well maintained. Staff were very accommodating and the service was superb. However, the food left a lot to be desired and was very disappointing, unfortunately.

Oasis Tulum: oasis tulum casa club

Stayed at the oasis tulum in September foe the second time. It has changed.firstly the room we booked was the superior fun room.this section of the hotel wasn't open when we were there two yeara ago.it is called the casa club and is a 5 minute walk from the reat of the resort. Very misleading. In order to upgradw to the oasis section it costs $350 for the week. The curious thing is that the oasis tulum and grand oasia tulum share the same lobby but are listed as separate resorts but the casa is  [... read more]separate but not listed as such.most people made this $350 mistake. Since we were there laat they now separate the servicea given to the grand oasis and dont allow other guests access to certain a la cartes and the bar in thw lobby. Also the section we stayed in laat time is now the privileged section and the beautiful garden haa given way to pools and hot tubs. The food and drinks and service are still good.they have added thw happy chicken snack bar.the snorkeling is good.the reef is actually showing signs of repair. The location is ideal and close to akumal. Great dive guys. Emiliano is the best

Grand Oasis Sens: pretty good

Everything was pretty good. Though the food wasnt that great. Too greasy. I wanted more authentic Mexican food. The pool and beach was amazing. And I loved the room. Service and price was good. I'd recommend it as long as you aren't looking for great food.

Be Live Experience Hamaca Suites: Deceiving resort

They advertise beautiful rooms with all the amenities but when you get there they put you in a very dumpy room where most of the light switches or bulbs don't work, front door has a crack down side where you can see right outside, curtains hanging off the rod and very dirty and with NO amenities! We had to fight to get moved to a little better room. We were always bothered with someone trying to sell us a timeshare. We're not allowed to use part of the beach unless you bought in the VIP, which b [... read more]y the way was the pictures that were advertised as part of our package. Would never ever recommend this resort to anyone!

Brisas Del Caribe: It was a trip to remember.

My wife and I stayed at the Brisas Del Caribe from March 22nd - March 29th, 2014. The grounds were splendid, well kept and picturesque. The workers ensured daily that the presentation of the hotel was priority. The staff were exceptional in trying to assist with what they could. Always smiling making us feel comfortable. The public areas of the resort were spacious and enjoyable. The pools are small, but quaint, making it easier to make conversation with strangers and learn about their culture [... read more]. The coffee area was my favorite, spending many of my frequent visits enjoying a smoke and a cup of jaffee. The rooms were horrendous, I wish they were better, but I would be lying. We switched 3 times...eventually we just settled and stayed in a room full of bugs my wife slept with a hoodie over her head and fully clothed. At least it kept us out of the room. Dinning was fair, you will not go hungry...unless you are picky. Lobster night was the best. Overall, for the dollar, it wasn't bad. For a good time with lowered expectations, we were able to enjoy the necessities of what the resort could provide for a week in the beautiful country of Cuba for just under $1500 combined. Olah!!!