Nice buffet.food so so

the hotel is very nice but the food is not that good lots of people sick and diahrea .guest services needs some up grading .beer is ex the rest of the alcohol is pure crap.the premium is a joke rooms very small and no drawers for clothes excellent. beach same old vendors so they know not to bother staff are all so friendly missed last year but been here at least 10 times prior and I think this is the last. over priced .may be a 4 star in d.r but a good 3 any where else may be our last time a [... read more]t this resort

Exceptional Resort!

We had a great time at the Gran Ventana, the rooms were very nice and clean, the grounds were always being looked after, the entertainment was well organized and very well done. We will go back to this resort again for sure! Only downfall I can think of is the pool could have been cleaner but wasn't bad enough that you wouldn't go in.

Second trip to VHGV

Weather was mediocre do to all the rain issues they are having but we still managed to have a wonderful vacation! We did 3 excursions and all 3 should be highly recommended to all going to Puerto Plata! We did the City Cable Car half day tour which became a full day tour! Great value for the price! Ocean world is a must for those of all ages!! Our son was even chosen to be part of the Dolphin show!! Paradise Island VIP - (my second time doing this excursion) is another absolute must for th [... read more]ose wanting to spend a day on the ocean, snorkelling and sight seeing the country side. The resort was of course amazing! As a returning guest to the resort my family and I could not have asked for better! The resort staff are always so welcoming and friendly, making you feel like family! Food on the resort is excellent along with its cleanliness and attention to detail! I appreciated the late check out offered to us free of charge for being a returning guest.

Gran Ventana

This is one of my favorite resorts and I have travelled the world as a stand up comedian. The food is excellent, the rooms are clean and the linens are crisp. The staff go out of their way to provide the best. I recommend this resort to anyone. Wonderful holiday experience. Great golf course and a great ocean beach. Shallow (knee deep for a hundred yards. Cheers Bobby Keele

VH Gran Ventana

Beautiful spot. Nice hotel. Good food. Nice beach. Average rooms. We always travel in the off season to enjoy the quite tranquility the tropical destinations offer. BUT... at this hotel the locals come in for the weekends and trash the resort. They were rude to giests. they used the pool as a tiolet for number 1 and 2. I was harrased at the bar getting my drinks. They were really pushy and rude in the buffets.. so we didnt eat. This went on for 3 days of our vacation and were really not impre [... read more]ssed. When the locals left all was normal and quiet. but will never get those 3 days back to do over again.

So much fun!

The resort was amazing, offered a lot for entertainment while not going over board. Food was great, with a lot of selection. Room and room service were also great, only comment I have is our phone didn't receive incoming calls until the second last day of our trip (a 7 day trip). All said, I would definitely come again!

Splendid...

We had a great time. The staff were very friendly. Our room was always very clean. The fridge was always refilled. The food was excellent. I recommend it to all for a nice vacation with children. Very close to Puerto Plata. West Jet offers nice tours. The hotel offers bellboy service rides to small Plaza for shopping or you can walk there nice 5 minute walk.

Great stay!

My girlfriend and I stayed here for 10 days it was a very nice resort! The staff was very friendly. There was many activities during the day. The buffet was average food, I highly recommend booking at the a la carte restaurants the food was amazing ! We are very happy with the trip and would recommend!

Very nice resort

This resort is very clean and well kept. Service/people are great here. Food was very good. A la cart meals were nice and the buffet restaurant had a lot of great options and good quality. The main pool was very noisy (Lots of kids) but clean, well kept and nice pool bar. We spent most of the day on the beach which was very nice. We paid the premium to upgrade our package and had access to a few extras, which included a private area on the beach and private lounge. It was a really nice hol [... read more]iday. :o)

Amazing resort

The hotel, staff and food were awesome. The only downside for us were the beds and pillows. They were horrendous. That would be the only reason I would not return to this resort. Which is a shame because the beach, pool area and especially the food is outstanding. Best food on a resort hands down.

Great resort

This will be the third time i have travelled to the Gran Ventana i always enjoy this resort and the atmosphere it provides. The resort was very clean. Amazing staff that did there very best at trying to get everyone envolved with activities and pool games. The food at the gran ventana had to be the best i have ever tried while staying in the dominican republic, and this has been my seventh time traveling to this beautiful country. There were no issues with the room impecible maid service, comfor [... read more]table beds and excilelnt AC. Another amazing factor about this resort is that it is only a 25 minute drive from the airport wich is very convenient for eager travellers like myself. Overall was a great experience and we will be returning to the resort.

Extra clean, beautiful and excellent staff.

My family and I visited Gran Ventana in mid May. The weather was amazing, always hot (over 30 C), but humidity was quite high. I think, we had only one time that it rained and last for 10 min. The food was excellent. Many dishes to choose from. Always fresh! Staff was amazing. Very helpful and accommodating. We spent the mornings at the beach because it wasn't too windy, and after the lunch we usually stayed at the swimming pool. Since May is off season the hotel wasn't fully occupied. I [... read more]t was actually a good thing because you don't need to worry about finding spot on the beach or by the pool. Also, less noise! We had our rooms in the Saona building, close to the main buffet and the pool. No mosquito bites!

Exceptional resort

The staff are top notch! Friendly and courteous. The food is over the top phenomenal and the cleanliness is amazing. At 9:30 pm there are still staff cleaning and mopping. The weather was not always great but the staff had games and little culinary classes for all ages. Highly recommend.

Great Vacation

Rooms, restaurants, pool, facilities, etc were all exceptionally clean. I work as a Housekeeping manager and was quite content with the services provided. I would definitely recommend to friends and family and actually hope to return this upcoming November with my family. Staff on the resort were very friendly. Booking with trip central was fantastic and would definitely rebook future vacations with Lisa at trip central!!

Excellent vacation

Food was good and plentyful. Impossible to go hungry. Staff were very helpful and eager to please you. Our first time to this hotel but far from our last. This place is kept spotless if a leaf falls out of a tree someone is there to pick it up. This is a 4 star hotel with 5 star food and service

The resort was not too small but a good size.

Property was well kept, everything was close by, the food was ok and the staff were friendly and helpful. Restaurants were good, wine was bad, entertainment was in transition so not great and pool was fun but a little too warm to refresh you.

Fabulous time with friends

Had a great time with 6 girls, food was really good,rooms were clean , excursions were fun :) we will have memories for a lifetime , only downsides for me was the night life and entertainment could use help otherwise we would all return :)

Absolutely amazing

Beautiful grounds, great food, pleasant staff! Beach vendors are great once you get chatting with them! The resort really values their staff and its great to see. Beach is close, and well maintained. We will return!

Very nice resort

Everything was fine except we requested a quiet room when we checked in but had to be moved twice to get away from all the noise at night. Being a smaller resort, everything was handy. People were friendly and helpful.

Very very clean

Food was good,very clean, rooms were nice. The location of ours was my only compliant ,we were facing the fence so smelled of fuel & noisy on the deck. Very friendly staff. Easy to get around. Close to shopping.