Great Resort

We were impressed, the rooms were nice and we had no problem with the food. The grounds are very nice and the 3 swimming pools are awesome. The staff are very friendly and helpful. We had absolutely no complaints, except we could not stay longer. This will definetly be a place we visit again.

Beautiful resort, very level and spacious.

The grounds were beautiful, nice and clean; public areas very spacey and clean; our rooms were nice; the dining was to my liking and since I wasn't a beach or swimming person, I enjoyed just relaxing by the pool.

Lovely Resort

It was the first time that we had been to this resort, The size was small enough that it was easily accessible for all the accommodations and restaurants. Arriving around midnight we were pleased with the fast check-in and the porter/bellboy who took our luggage to our rooms, explaining everything that we needed to know re: lighting, air conditioning, and showing the layout of the room was most helpful. Lots of choices at the buffet. The staff was friendly and obliging. As with other resorts tha [... read more]t we have stayed on, no washcloths seems to be common...so do like we do, and take your own. Be prepared that in some of the washrooms around the resort, no toilet seats, and sometimes no toilet paper.....Be prepared.

Amazing Resort

My family went here in December and my daughter and I returned for a girls only trip in March of this year. For the first time away for us we were very comfortable and the staff is amazing. They look after every wish we had. Great Service.

Rooms need improvement

When we arrived, our room had NO toilet seat. There was no hot water. We found out that previous occupants had already complained about it to no effect. They left their note in the Resort magazine. We showed it to the staff. Repeated complaints finally produced the toilet seat and luke warm water.

Fantastic Resort!

This was our second stay at the Iberostar and it was amazing! Beautiful surroundings, wonderful people and an incredible beach. What more can you ask for. The food was decent as well. No complaints whatsoever. Plan on returning next year!

Nice weather. Good food. Poor room services

Only complaint about this resort. Room service!! A disaster. Had to ask everyday to have the fridge replenish ( as we need water to brush our teeth), to have towels, to have toilet paper, to have coffee. The big problem is, even when asking, nothing was done. So you need to go to the front desk and ask all the time. Besides that, food is good, resort is nice and had incredible weather

Great resort amazing beaches

Enjoyed our stay, friendly staff, comfortable accommodations and food quality was excellent as well. Lunch buffet, pizza bar and ala carte Japanese restaurant among our favorites. Would certainly return in the future.

Amazing resort

Very clean and beautiful grounds very nice and friendly people easy access to all play and swim areas over all just great entertainment very helpful. Great service great for kids best looking hotel on the strip great shows.

Great vacation!!!

Although we came back to a snowy wonderland with another 30 cms today.....we had an excellent vacation! This was our second time at this resort (first time 4 years ago) and after reading some of the reviews, I must admit I was a little worried about going back!! After our first day there I was wondering if I was at the same resort other people had written about! It was great!!! We had requested an oceanview and once in our room thought that we would like a better ocean view. We went right back d [... read more]own to the front desk and the lady told us to come back the next day and she would get us a different room.....true to her word we changed rooms the next day and from our balcony were able to see over the tops of the buildings to the ocean and even the little island with the lighthouse!! All the staff always had a smile and an "Hola" for us and it was nice to see that it was still the same clean well taken care of resort that we had been at before. The food was good and always plentiful....we did 3 a la carte's and the Japanese was our favorite! The cook that we had was the same one as four years ago.....this says something in my books when an employee stays this long! We only did one excursion and that was the Jeep Safari.....it was a long day but a good one, snorkelling, swimming in fresh water caves, plantation lunch and a boat trip! Awesome time! We met some really great people and overall the week was most pleasureable!! The only negative thing that I could say about the resort would be the beach chairs....they are hard and not very comfortable when you spend the whole day at the beach......other than that ......all was good!!! I think that some people go away with the expectation of being waited on hand and foot.....I've read where people are upset because the sheets weren't changed everyday....really???? Do you change your sheets at home everyday?? I think not! These people work hard everyday to make our vacations memorable and all for 30 peso's a month.... and for that we get a clean room, 3 meals a day, activities all day and a friendly smile whether or not we tip!! If we all went with the attitude that this is vacation and let's enjoy it.......everyone would be happy!! I would definitely go back to this resort for a third time....no problem at alll!!!

Great time

We just returned from Cuba and had a great time at the Iberostar Laguna Azul. We are beach lovers and this one is lovely. The food at the nightly buffet was terrific. We did get to the Japanese and enjoyed it as well. I have no hesitations recommending this resort.

Beautiful resort

Beautiful beach. Nice clean resort. Great location and not far from the airport. Only drawback is that there was on free wifi, not even in the lobby. Nice beautiful sandy beach and amazing clear waters.

EVERYTHING WAS GREAT!!

This was our 1st All Inclusive ever and we had NO regrets! Everything was great! From the room, to the friendly staff, to the food and ala carte choices, the beach, and the service! This was also our 1st trip to Cuba and we so enjoyed the country, people and excursions we went on. Thanks and we will be back!

Fun was had by all. :)

Nice quiet resort with very little issues. Good food and lots of pools. It also has one of the nicer beaches in the area. Beautiful weather... for my stay anyway :) There were minor issues with wifi and the lack of hot water (it was warm) but neither effected the trip in a negative way. I would happily return to this resort.

Needs some TLC!

We stayed at the Laguna Azul in November, 2014. We got there at noon and did not get a room until 4 p.m. so the first day was wasted. This resort was built about six years ago and things are falling apart already. Light fixtures in the hallways were falling down and some lights bulbs were burned out all week. Some of the paper towel dispensers in the public washrooms didn't work all week. The buildings are beautiful and the grounds are well kept. Beach was great. Evening entertainment in the lob [... read more]by was wonderful. We found most of the staff there to be not very friendly. They didn't seem to like their job. The exception were the Star Friends. They were very good. Food at the buffet was barely warm and the buffet area was very crowded. Very poorly designed for so many people. Our room was cleaned daily but it was a quick job. Gritty sand on the floor all week. The soap dispenser in the shower was not refilled all week. It was empty on the 5th day. Bar fridge was not re-stocked every two days as it was supposed to be. The airport departure was a nightmare. It took us two hours to get from the airline check in point to get past security. They were definitely understaffed and didn't seem to care that people were in long lines waiting. Very disappointed in our stay. We won't go back to the Azul.

Iberostar wins again!

Resort and location are beautiful.Well set up with restaurants, pools, beach and entertainment all close at hand. Never felt overcrowded. Food was delicious and music, entertainment was varied and very good. Some problem getting hot water in bathroom.

Amazing Vacation!!!

The grounds are stunning, the rooms were always clean and the staff are extremely friendly and helpful. The beaches are beautiful, the pools are always clean and everything is conveniently located around the resort. The entertainment staff are all wonderful and they have a lot of activities for you to do if you don't want to lay around all day. Surprisingly the food is actually good here. There is a lot to choose from so you're bound to find something you like even if you're a picky eater. The h [... read more]ouse red wine is fantastic ( I didn't try the white), and I would recommend the Cuban and Japanese a la cartes. I wouldn't recommend the Mexican and the Romantico and Italian were just ok. I got lucky to try all 5, but you usually get to try 3 if you're staying 7-9 nights. We did the jeep excursion which is super fun but bring small gifts for children if you can. We also did the trip to Havana which was absolutely stunning and informative. I would highly recommend this excursion. All in all the Iberostar Laguna Azul did an extremely fantastic job at making our stay memorable and enjoyable. I would definitely return to this resort.

Nice Resort! Grounds are Beautiful!

Very nice resort with beautiful grounds that are well kept! Beach is amazing! The staff are very friendly and go out of their way to assist you. Rooms could use a little upgrading. Food not so great. Breakfast best meal of the day!

Fabulous week!

We have just returned from a fabulous week at the Laguna Azul. Hotel is very clean and well laid out. Main buffet had a very good variety of food which was nicely presented. The A la Carte restaurants serve very good meals and staff are very professional and pleasant. Very impressed with the selection of fish, meat, chicken, pork and vegetables and salad! The Animation team are fun and go out of their way to include everyone. The transfers to and from the airport were quick and provided good inf [... read more]ormation on the area. We would not hesitate to go again!

Very good resort

Grounds are very well kept as well as the public areas. Beautiful beach! Room was very nice and room service, excellent. Food was mediocre but could always find something good to eat. A la carte dinners were very good. Activity staff kept us well entertained, always something to do. Really enjoyed the rock show evening performance, super!