Everything excellent except the beach!

EXCELLENT, food, service, cleanliness, lobby, ability to go to other three resorts (Akumal, Tulum and Coba) GOOD, rooms AVERAGE, the beach and all the pools are shallow (max 5 feet). I like diving, but you cannot do it here. I suggest you take a taxi for full day (1500 pesos), go to Tulum ruins, swim in the beaytiful wavy beach (2-3 hours) and then go to cenotes Sac Actun (1.5 hours) in the morning and after lunch (you can come back to the resort) go to Akumal beach and Playa del Carmen.

Great trip!!

Very pleased with the resort and its sister resorts. All were spotlessly clean. Food was great, and we loved our penthouse rooms balcony. Trams between resorts and the beach worked seamlessly and we never waited more than 5 minutes. Often, even if the tram that arrived wasn't going where we wanted to go, the driver took us there anyway.

Memorable vacations!

Everything was absolutely perfect from our check-in to our check-out. Fabulous food, good wine even house brand. Buffets or a la carte restaurants, everything was absolutely delicious. We will definitely go back! Great nightly entertainment. Marvelous vacations!

Perfect place

Quiet resort with everything you need. Service was awesome even at the hotel, pools, room service, or golf course etc. it's very clean. Landscape is gorgeous on site as much as the golf course. They have a quiet pool and some with more music and activity. It's not on the beach and we knew it. But they have shuttles every 10 minutes for those who want to go there and it give more intimacy to the place. Our stay was perfect!

One of the best in Mayan Riviera hands down

This hotel (Sian Ka'an) is the top echelon adults only section of the Grand Bahia Principe complex composed of 4 huge hotels and a shopping centre. It was nice to be removed from the hustle/bustle of the main resort full of kids and drunk vacationers in this secluded jungle paradise (the ONLY drawback is the distance to the beach). I have never really been impressed with resort food, but boy howdy was this good food!! Not just edible but really tasty too !! Plus you have access to ALL restauran [... read more]ts on all resorts. I recommend downloading the Grand Bahia App, it's a really easy fast way to reserve at the restaurants (although literally useless for anything else!!!) Grounds kept very nicely, welcoming friendly staff (esp if you know a little Spanish), no problems with reception or cashier The rooms were very nice, I prefer having a bath tub though (strictly shower stall), and a full length mirror would have been mint! Otherwise beautiful room location, always restocked daily, very quiet. The beach is very long with different swimming conditions throughout and an EXCELLENT swim out reef chalk full of fish!!! (ESP if you bring some bread or a Banana). However, water shoes are a MUST if you are going in any further than 5m from shore line). Nightlife is pretty good, so much variety of shows at different hotels in the complex. The disco was fun, lots of other young ppl. However, the SAME playlist played every single night, it was a bit rough by the end of the week LOL. The karaoke was very elusive and we never found it. Do not trust the app for activities as the event/times rarely matched up with reality (even the boards were wrong occasionally). Improving the free wifi access would have easily made this a 5 star for me, but sadly only free access in the lobby and your room (only free for Sian Ka'an). If you see anything under $1500 for a week (high season or no) jump on it, as it's well worth it! Also, it might be worth saying that the resort complex might be a bit TOO big for some. You have to ride trolleys everywhere and sometimes this involves waiting 5-10mins. Also, as the resort is HUGE, it's hard to make familiar/regular friends as you rarely see them again. Deffo a 4.5/5. More wifi and closer to the beach would have been 5/5.

Our third time there-returning again next year!

This hotel is the best on the Mayan Riviera. Everything is exceptional, from the staff to the amenities. You have to try the Maiko and Alux a la cartes; nothing can compare. We have never had less than a wonderful experience there.

Great Stay

Offered all that you would expect from a five star in Mexico. Very friendly and clean. Awesome food. Awesome weather. Totally happy with our stay. Very large resort but easy to get around. Just over an hour from Cancun Airport.

Wonderful, relaxing resort

We had a wonderful time at the Bahia Principe Sian Ka'an. The staff were excellent and very friendly, accommodations were clean and modern, the food was delicious - every meal and the pools were lovely. The chairs by the pool can be reserved quite early in the morning, so I would recommend waking early to land that perfect spot around the pool. We liked that there was a pool for every type of vacationer - very quiet and shaded, near the snack bar, full sun and one with music and games throughout [... read more] the day. We had a great time and would definitely go back!

Great jungle/golf resort

This was a great hotel situated about 1 mile from the ocean. We were able to use the facilities at 4 other resorts that were on the ocean so we were satisfied. The food was great, the people were friendly and very accommodating. There was no problem getting shuttles to the ocean. There are costs associated with golfing at this resort. Overall a great property.

Amazing Staff

The food is good. The staff is amazing. The rooms are very clean but we were unable to sleep. Our room was right next to the street. The house keeping knock's on your door even if you have a do not disturb sign on it. The beach was terrible and the location was challenging. Since we were not close to the beach, shuttling around all the time got old fast. If your the type that hangs around the pool and a deep sleeper, this hotel will be fine. We found Tulum to be a better hotel and much more conv [... read more]enient.

Amazing Resort

We had a wonderful time!! The food was Great, the resort is really nice, clean and staff are friendly and helpful. Beware if you are going to golf. The golf cart is a mandatory $100.00 per person, so the free golf included actually costs $200.00 per couple each time.

Couldn't have asked for better!!!

Having stayed at the Luxury Bahia Principe Sian Ka'an, I was blown away by the great service, food, drinks (premium drinks were included) and a wonderful room. We had our own private beach to ourselves and the weather was great. No stress on finding a lounge chair. Some people complained about the transportation to the beach but we had zero issues. Every minute someone was always there to pick us up. The Pools were great and if you wanted tranquility or amusement in the water, all pools had a di [... read more]fferent vibe. Golf wasn't Free like they said. $100 USD was a little crazy but the course was outstanding. If you are looking for good entertainment, they had shows going on every night but at a sister resort. This could be frustrating but your are on vacation. Go and explore and enjoy the other resorts. Overall a good experience and I should we return back to Mexico we will most likely stay there again.

Sun, Serenity, Service!

A lovely resort, serene and well run, only a cart ride away from the beach and the hustle bustle of the Coba, Tuluum and Akumal sections of the Bahia resort. Excellent service, generous drinks, Mimosas and Bloody Marys at breakfast, to sparkling wine at tea time. We felt very pampered.

Nice Resort

Hotel was over booked so we didn't actually stay at Sa' an Kan. We were moved to the Bahia Principe Akumal, with no hot water and a broken air conditioner; however the food was delicious, service was excellent and the respect for the natural surroundings was apparent by the abundan of wildlife and foliage.

The perfect vacation

The Sian ka'an is situated off the beach, but is only a 5 minute ride to the exclusive beach. You never have to wait longer than a few minutes for a shuttle. It was nice having access to 3 resorts at the same time. The Sian ka'an was more laid back and quiet, but if you were looking for a party it was only a short ride today coba or tulum. Food was amazing!

Lovely Stay

Beautiful grounds, great food, friendly staff and lots to do on resort! Get some birdwatching in! We loved that there were quiet and more active pools and the evening entertainment list was long. Great transport also.

Beautiful Serene Resort

Great resort! Excellent food and wonderful service! The pool and snack bar area was where we spent most of our time when we weren't at the beach. Staff were top notch and the place was very clean. I would suggest a high floor so you can get a good view of the beautiful jungle surroundings.

Amazing Vacation at Sian Ka*an

Just returned March 1 from a week at the Bahia Principe Sian Kaan. A beautiful resort with amazing food and wonderful people. A quick trolley ride to the beautiful beach every day. Access to other resorts and restaurants was a plus. The staff went beyond to assist with anything needed without question. Quiet, serene and beautiful!! There are no negatives about this group of resorts and the Sian Kaan especially!!!

Great stay for a birthday!

We stayed at the Sian Ka'an for my 30th Birthday and had a great time! We had a pent house suite with a jacuzzi which was filled (with a few snags) when requested. The food at the buffet is fantastic and had lots of choices. We found the a la cartes hard to book and slow when we were there. Especially the Oasis at Coba was slow and the food was cold and not overly flavourful. If you can, get a reservation to Alux. Best meal we had while we were there. The rooms were spacious and updated but the  [... read more]air conditioning didn't really take the moisture out of the room. At one point the AC was set to 10C and the room was at 22C. They sent a repair person 3 times and we finally gave up because it was at least tolerable. The staff at the pool bar were awesome and attentive and always made sure our drinks were full! The activities staff were excellent as well and kept the pool area interested in various activities. They even had the whole pool since me happy birthday. We did have a "run in" with one of the members of the team when we requested that a speaker that had been put at the head of our deck chairs be turned down. He actually yelled at my father in law and said if we wanted it quiet we should leave and go to the quiet pool. We were shocked at his attitude and the fact that he was willing to yell at us especially since we only requested it be turned down one notch and not off completely. Luckily his attitude improved the next day. Overall we had a great time with just a few minor issues that were made better by having a mojito! They really could focus a little more on customer service but we'd still likely go back.

Beyond impressed!!

We stayed in a penthouse jaccuzzi suite in block 6 and were thrilled with it. The only problem we had with the room was the lock on the door to our patio broke right off (but it was fixed in a flash) and the toilet was a pain in the butt (no pun intended) to flush ;) The food was absolutely spectacular. Plenty of choice and everything was fresh. I have gluten and dairy allergies and upon check in I was given a letter that explained my eating restrictions. I just had to hand the letter to anyone  [... read more]working in the buffets (or at the a la cartes) and a chef would walk me through the entire buffet and point out what I could and couldn't eat. They even made me fresh gluten free rolls every morning! I'm not a big pasta eater but they'll also make gluten free pasta upon request too, it just takes 10-15 minutes extra for them to whip it up. Sian Ka'an was super quiet during the day, no music at 2 of the pools, you could almost hear a pin drop. Ideal for a lazy day of reading (or catching some zzz's by the pool). Most days, if we weren't on an excursion, we would head down to the Sian Kaan beach for a few hours, then head up to the Akumel buffet for lunch. Again, there the buffet was plentiful and sooooo delicious!! After lunch we spent most afternoons at the Akumel pool down by the beach. It had a bit more going on than our pool. No games or anything, but it was livelier than the Sian Kaan pool area. The pools were all beautiful but they were freeeeezing! Even in the heaviest heat of the afternoon, they were too cold to sit in for any length of time. I love swim up pool bars but we couldn't take advantage of any of them on the trip since the water was so frigid. We did the catamaran tour one day and it was terrific, windy, but that made it more exciting with the waves. The lunch they served was a fresh bento box (Yum!) and they have a photographer on board that will snap a bunch of pics of you (staged or candids) throughout the trip. Her name is Michelle Ackermann and it was absolutely worth the $50 we paid. We split it with another couple we met down there, and we received 30+ great quality photos (she emails you a link a few days after the trip). Again, in my opinion, it`s so worth it! We also did the playa del Carmen trip through the hotel. It`s an hour in a local silver jewellery store (way too long in my opinion), and 2 hours in playa del Carmen. We loved, loved, loved playa del Carmen, the food, the shopping, the people watching. If I had it to do over, we`d just get a taxi ($40 USD) and head directly to playa del Carmen. 2 hours wasn`t nearly enough time for us to do and see everything we wanted to, especially since we needed to go to the local walmart to pick up some supplies. We were rushing around and didn`t get to really enjoy all the town had to offer. All in all, it was such a wonderful trip though! With the other Bahia resorts included in the package, it was like 4 vacations in one! We`ll definitely be back!