Barcelo Maya Caribe: Very Good Beach!!

The grounds were kept very clean. The variety of food was great as you had 4 different Barcelo hotel areas to choose from. The beach area was very large to walk, no worries with towels or lounge chairs. The room well, less désirable. Good guest services to help out!!

Grand Sunset Princess: Awesome spot

I would recommend this resort to friends and family. I would also return myself. The location was quiet enough to relax but close enough to the local towns and amenities. The excursions were the highlight of the trip!

Occidental at Xcaret Destination: Absolutely amazing

We had a terrific time the grounds were very well maintained, our rooms were gorgeous and the staff went over and beyond to serve us well The food was awesome so many to choose from and of course the entertainment was super cool to watch we will definately go back thanks for great vacation Oh Transat was also awesome their service at airport and on plane was tremendous thanks again

Iberostar Selection Paraiso Maya Suites: Iberostar Paraiso Maya

A very beautiful, spacious resort shared with 3 other sister hotels. The grounds are lush green and well taken cared by the staff, so many pools to be enjoyed by all ages including a wave pool for the kids.Our bedroom was amazing, the sheer size and we had a shower and tub in our bathroom. The little fridge was restocked daily with bottled water, pop and beer. There is 6 hotel blocks with rooms and each block had its own concierge desk to help visitors with issues. The hotels let guests share t [... read more]heir restaurants, so many choices and the food and service was excellent.There is a good variety of entertainment at the theatre every evening and different activities during the day at the pools and beach.If walking is too tiring for the kids or elderly one can ask the concierge desk to call for a golf cart ride to your destination ljke the shopping center...

Hard Rock Hotel Riviera Maya: I won’t go back to the Hard Rock resort

Unfortunately there were quite a few negatives to my 2nd visit to this resort. The first time I loved it and would highly recommend it but when we went back this year we found that they implemented a bunch of changes that took away a lot of the things I liked about it. Last time we didn’t need reservations for the restaurants. This time they had restaurants closed and the others said we would only get in if someone canceled or didn’t show up even though the resort was only half full. The poo [... read more]l used to be heated but now it’s not. Annie at the reception desk was condescending, rude and unhelpful. Don’t expect to get any requests you make at time of booking. The temperature in our room never got higher than 18.5 Celsius and when we mentioned it to the staff, someone came and just set the temperature setting to the max of 32 degrees but even with that, it didn’t go past 18.5. They also got rid of the antipasto bar in the Italien restaurant. Although there were negatives, I have to give a shout out to: Gabby in the breakfast buffet, Betty the server by the pool and Alejandro the server in the Mexican & Italien restaurants. Their service was top notch and I couldn’t ask for better. It’s unfortunate that management seems to have put customer service as a lower priority than cutting costs. If you asked me last year I would have said I planned on going to this resort every year but it looks like I now have to find a new resort.

Grand Sunset Princess: Something for everyone!

Beautiful, big resort with lots to offer! We enjoyed the great nightly entertainment, the option to either enjoy the pool games or sit at the quiet pool. Rooms were very nice and clean, serviced daily. Buffets had good food although cold at times. Good service throughout the hotel. Beach was not as nice as expected. It was a bit crowded and the water was rough with a rocky bottom - not ideal but we still enjoyed our time there. It was fun to see the monkies by the bridge.

Barcelo Maya Grand Resort: Something for everyone!

Visited Feb 3-10 with family of 4 - with 17 and 19 year olds. Large resort but well laid out (5 resorts in total). Close to beach/pool and restaurants. Pools were nice with swim up bars and fountains. Beach was beautiful with snorkelling available - 1 hour free. Saw many fish and turtles. Many other water sports available as well. Grounds were beautiful and very clean resorts. Buffet restaurants were good - lots of selection. You had a choice of going to 3 a la cartes - they were pretty go [... read more]od - disappointed in the Japanese because we did not get to sit at the chef table. Service was very good all around - the pool bars were a bit slow. They had activities every day if you wanted to join in - aqua fitness, volley ball, water polo, tequila tasting, zumba dancing. Front desk was good - easy to check in and very accommodating. The rooms were clean and the beds were very comfortable. There was a resort mall in between the resorts but it was pricey. There was a bowling alley, arcade room, merry go round carousel and skating pad - all fee for service which was disappointing. There were many water parks for kids which were amazing as well as an 18 hole mini putt course. This location was about an hour from the airport and the transportation took a bit long to organize from the airport. Going back to the airport was no issue. All in all - a very nice spot, beautiful beach, good food and good service. The only regret was wifi was only available at certain times and in 2 locations - either the mall or one of the lobby bars and reception was not that great. Of course you could pay a fee and then I'm sure reception was just fine. But it is vacation time but sometimes business needs to be attended to. I would recommend this to others.

Barcelo Maya Caribe: Perfect holiday

The Barcelo is a perfect holiday from start to finish!!! From the grounds to the room to the food to the activities to the nightlife!!! The beach is beautiful soft sand and turquoise water! All of the staff is very friendly and go out of their way to make you feel welcome and valued!

Hard Rock Hotel Riviera Maya: Hardrock riviera maya

Not a fan of them not heating the pool, not a fan of now requiring reservations, not a fan of rotating closing restaurants, not a fan of the lack of anti pasta bar no longer being in the Italian restaurant. Too many changes from last year for us to go back a 4th time. Staff we dealt with was great but our friends experience wasn’t the same at check in as ours

Barcelo Maya Caribe: Barcelo maya caribe beach

The hotel over all was good. Booking as a group was not good. We were the only ones in our group of 19 that was not in the same hotel as everone else. They were not accommodating when asked to be moved.

Bahia Principe Explore Coba: Great resort

Place was great staff were very accommodating, comfy clean rooms, once we figured out the resort map getting around was easy to walk or jump in a shuttle. Buffet had many choices, Restaurants were great, recommend you book these as soon as you get in. Met many people who have been coming to resort for over eight years so hearing that we knew we were in the right place. Managed to play golf and go snorkeling and tour of caves underwater very cool. Travel to resort was on large bus very comfy [... read more] return to airport was in a van. I would definitely go back again. Weather was fabulous we missed many snow storms in Ontario.

Bahia Principe Explore Akumal: Safe Robbery! Watch Out Your Money!!

The worst experience ever! I have never been this much insulted, feared about my safety, and treated poorly in any of my other trips. I have left a lengthy review on the other major travel website (Trip Advidor) and have uploaded the videos on YouTube with the title of 'Safe Robbery at Bahia Principe Akumal' for anyone whom is interested too read and see the truth behind all the pretty marketing this hotel does.

Bahia Principe Explore Tulum: Love this resort people are amazing!!!!

We stayed at the Gran Bahia Principe Tulum the hotel is really big but it's beautiful grounds are incredible the rooms need a face lift very basic but very clean the only thing was when we entered the room there was a musty smell they tried to fix it by giving the room a deep clean and put an humidifier in the room but it did not get much better they also wanted to change our room but we only had a few days left so we decided to stay... the customer service is fantastic they do everything to hel [... read more]p you, food was good... the best was the entertainment live music until 11:00 pm for people that like to dance this place is wonderful. The animation team make your stay incredible to do all the activities you need to stay at the main pool lots to do. Beach is okay first few days water and sand very clean but then we got lots of wind and rainfall so we got all the seaweed but they try to clean it up. I would return to this hotel.

Grand Sunset Princess: It is wonderful resort!

It is wonderful resort out of my imagine. the location, beach, facility, layout are perfect! fully relax and enjoy with my family. will recommendation definitely! The bathroom decorated low quality. should be improvement. The toilet button is so hard to push for flushing.

Hotel Xcaret Mexico: Beautiful Resort!

The hotel and grounds are absolutely beautiful! I would go back in a heart beat. A bit high priced but a stellar vacation spot! I’m hoping to return next year! Food was fabulous, every inch was spotlessly clean and the maid service and wait staff were amazing!😍

Hotel Xcaret Mexico: Incredible Resort!!

Visited Hotel XCaret Feb2-9th and it exceeded all of our expectations. The people, the food, the pools, the drinks, the parks - all so wonderful! We had the best vacation we've ever had as a family, this is truly an "all inclusive" resort. I rated 4 stars for the beaches/pools because the pools were amazing - however if you are a beach person this may not be the resort for you but everything else was absolutely 5 stars!!

JOIA Paraiso by Iberostar: Exceeded Expectations

A beautiful resort. Meticulously clean. Beautiful pools and gorgeous beaches. The staff couldn’t have been more attentive. The buffet was creative and always fresh. The alacarte restaurants were very good, as well. There were no crowds around the pool. This may have been because we went the second week in January, which is traditionally a quiet time for the resort. A perfect vacation. We will be going back.

Catalonia Royal Tulum: Relaxation

Beautiful, well kept grounds, large, clean rooms. Professional, friendly staff, easy to communicate in English. Quiet & relaxing. Smaller resort with plenty of al a carte dining options. Lots to do within a short drive.

Bahia Principe Explore Akumal: Robbed and Insulted in Luxury Bahia Principe Akumal

The worst costumer service I ever experienced in my entire life! We were three couples and a single friend who wanted to have a great vacation time in Mexico but our vacation turned into our worst trip ever due to the way that this so called "LUXURY" resort treated us!!! We arrived at the resort on Friday Feb 1 just before midnight and we had to wait for 2 hours to check in because they did not have available rooms and they were short-staffed. He ended up giving us double beds instead of a qu [... read more]een bed or a king (Room 7322) cause nothing else was available!!! Although this was inconvenience, we thought we could still enjoy our stay, but it only gets worse from here. On the second night, my wife tripped over a broken tile next to our room and got bruises on her leg as a result. I wanted to report this to the hotel director, Vannesa, but she refused to give me an incident report form and did not even fix the broken tile over our stay. So, I decided to record the incident on tape and upload it here. And FINALLY, on Wednesday, we wanted to buy some excursions when we realized $100USD was missing from our wallet which was locked in the SAFETY BOX!! We told our friends and guess what $120USD was also missing from our friends (AGAIN the money that was LOCKED in the SAFE BOX). Immediately, we reported this robbery to the hotel security and two security guards and a manager showed up 30 min later. They asked us few questions and told us to fill out the robbery forms and THEN they started SEARCHING our rooms and our BAGGAGE!!!!! like we stole our own money!!!! THIS IS SO WRONG AND INSULTING!!! The next morning Vannesa, the director, and three security guys came to our room to investigate the safety box. They downloaded the date and times that the safe was opened and closed (49 TIMES!!!!!) and erased the safe memory. She called us in the evening and told us the investigation is complete and they closed this case, as they do not believe anyone broke into our safe and stole our money. We asked for an official letter with the investigation results, she refused. We then asked her to provide us all the dates and times that our safe box were opened to cross reference them with our group photos and our restaurant reservations to help them understand that during some of those times we were having dinner at the restaurants and could not be physically in our room. BUT SHE REFUSED AGAIN!!!!! This is not a cheap resort, but even with a luxury hotel something ridiculous like this could still happen! Be Careful! I would never visit this HOTEL AGAIN and obviously would not recommend it to anyone. For THOSE who are in this HOTEL please count you money in your SAFE BOX!

Unico 20 87 Hotel Riviera Maya: Love Unico 20 87

Unico 20 87 is an amazing adults only resort. A FIVE STAR vacation all the way! The room (we had a swim up in building 3) was perfect. The food was top notch and every bite delicious - our favs included: the coffee, the smoothies, the fresh made chilaquiles at the breakfast buffet and everything we tried at the Cueva Siete (Mexican restaurant). The service was excellent from the minute we arrived, here are just a few of those who helped make our visit perfect: Julian Tiesto, who works  [... read more]for OnTour (the transfer company), went above and beyond to get us to Unico along with Jorge our gracious and friendly driver Dorian - our local host Roger at Cueva Siete Server (dinner) Juan Carlos at 20 87 (dinner) Nicholas at Mi Carisa (dinner) Nicholas at Mura House (dinner) Ricardo at 20 87 (breakfast) Rubin at 20 87 (breakfast) Henry at Cueva Siete (dinner) Raul, Caesar and Mathias at the La Escondida pool Thank you to all. Areas that could be improved on ... but definitely not deal breakers: We couldn't get a late check out (all we needed was 60-90 minutes past regular check out) and there should be bottles of wine in the room. :) This was a great trip and a perfect week - thank you Unico 20 87.