Dreams Sapphire Resort and Spa: this was a great place

grounds were very well taken care of, food was great with lots of variety, service and staff were just great, very helpful .....room was good, lots of room and comfortable, turn down service was much appreciated .......gym was in a great location with the sunrise each morning......

Barcelo Maya Colonial: 9 Days of sun

WE been to the barcelo maya 6 times over the last 23 years .We always have a good time ,the beach are great ,pools are fun.They have added more things to do like water park ,10 pin bowling.But i will say i was disappointed at the prices they charged.15 dollars for one game of bowling come on.this is the first time i can say a lot of food was not hot.

Barcelo Maya Colonial: Not Suitable for All

This resort is suitable to families and young adults. It is not suitable for those who want a quiet holiday. The pools were full of kids and the beach full of loud drinkers. We were awaken almost every night when the discotheque closed at 2am with loud ruckus. This is a huge resort with lots of amenities. Excellent fitness centre with a huge variety of exercise equipment and fitness classes (yoga, zumba, spinning). The staff were friendly and helpful. The manager was not! Did not take [... read more] our complaint about noise (each night yelling and screaming until 5 am) seriously. We won't return!!!

Catalonia Riviera Maya: Didn't want to leave

To start off the staff were amazing. All the staff treated our 2 boys like gold which made them feel so special. Our room was clean and comfortable. We have stayed at a larger resort before and everything was pretty spaced out. It was nice to be able to walk to our dinners, the pool or the beach. We even walked 10 minutes to the marina to do a bit of shopping. I found the food to be very good with a lot of options. The only thing I would say is skip the Tapas...not even worth your time. O [... read more]ver all it was a great trip, great staff, and even better food. I would re book with this hotel again in the future. **I hope the near future**

Bahia Principe Explore Coba: Pampered relaxation!

We thoroughly enjoyed our family vacation at Bahia Principe Coba! So many options we didn't even explore 'cause we just loved to relax by the pool. Spacious rooms, extensive, varied buffet and fabulous a-la-carte restaurants! And so safe!! We lost a purse but staff found it and returned it, not a penny missing! Never worried when I'm at Bahia Principe resorts, never had a bad experience, lovely people and attention to detail everywhere. Will definitely go back again!

Bahia Principe Escape Sian Ka'an: Definitely not a 5 star

Was not a 5 star hotel ,stayed one night and changed hotels ( as well as 5 other couples did. ). We all moved to Akumal . The toilet did not work properly , room was older and definitely needs some repairs. There were stains on the he walls . The buildings are old and definitely showing there age. The buffet food was definitely 3 star quality not even close to 5 star. The drinks watered down and service slow . The whole reservation system is a joke and changes daily. Even the formal res [... read more]turants were not up to 5 star. ( they let people in that were not dressed properly ) After spending one night we could not wait to check out and move over to the new hotel . I would rate the hotel at best a 3 star. Don't waste your time just book another hotel.

Hotel Xcaret Mexico: Paradise

This resort is stunning! Lots to explore. Bonus to have included, & easy access to all the parks.Enjoyed the kayaking & paddle boards. No complaint with the staff very happy and accommodating. Food is very good :) Rooms are beautiful , I personally found the times house keeping could get to us wasn't the best. We were out all day every day, and the room never made till after 3 every day, we had to hang out a couple times when I would have had a nap or get refreshed for dinner. Didn't bother th [... read more]e husband , I feel a expensive resort to let that slide. We went to the Brazilian restaurant in the cave, cool experience and very good, and unable to have accessed again do to private parties, which were Sooooo loud! One night until 5:30 am! :o :(. We have stayed in the adult location twice now , for access to the amazing restaurant , rooftop pool and quite from kids. But this trip the adult private parties were too much, I guess good if your attending. Beware of membership pressure ( timeshare) can end up wasting hours of fun adventures. When you start to feel uncomfortable, its OK to walk away !

Barcelo Maya Grand Resort: Amazing resort!

The resort complex and all its amenities were excellent. Family friendly. Food at the buffets was good and with lots of variety. The special dining restaurants were easy to get into and the food/service at them great. The resort was spotless. Attention to detail on the grounds and overall cleanliness of all areas was amazing. Staff was friendly, helpful and attentive. Pools and beaches excellent. A great resort that we look forward to visiting again.

Secrets Maroma Beach Riviera Cancun: Excellent Resort

The food, grounds, staff and entertainment exceeded my expectations. The swim-out was great after a full day of activities for a cool dip on your own pool. Highly recommended if your looking for a piece of paradise.

Platinum Yucatan Princess: Nice hotel - needs service improvement

The hotel is very beautiful, for the most part the staff are very friendly and helpful. Exception would be front desk- concierge and maintenance issues. We were in the platinum section and the air conditioner was broken for over 48hours. We were simply told to be patient or offered a room that was not at the same standard as our current room. For a resort of this size the amount of time it took to have the issue fixed was unacceptable. Another aspect to fix is the food, for a 5 star resort the  [... read more]food quality (especially at the a la carte restos) should have been better. Overall though nice resort, very clean, we had a nice time.

Barcelo Maya Grand Resort: Amazing family resort!

The Barcelo was an excellent family resort!! Our kids had a blast in the water parks and at the kids club- this was the first resort we’ve gone to, where parents were able to relax too! The food was excellent, and the resort was very clean. I would highly recommend this resort to any families looking for an amazing vacation!

Barcelo Maya Colonial: Great time

The hotel grounds were beautifully kept. Beaches were wonderful, the Beach Activity service was great it was wonderful dealing with Gabriella The food was good lots of variety. The Santa Fe restaurant steakhouse was not up to Snuff The people at the front desk were excellent. Can't say as much for the concierges and head of house keeping that looked after our section it only took us five days to get an iron in our room. Rooms are starting to look a little dated but that wasn't a big issue  [... read more]we enjoyed our stay at the Barcelo would go back and recommend it

Iberostar Waves Paraiso Beach: AWESOME RESORT!

This resort was amazing and so much fun. The food at the a la carte restaurants, the buffets and the snacks at the beach were all wonderful. The taco shop at the on resort shopping plaza was so good! The grounds were well maintained and the staff were all friendly and accommodating.We went on three excursions and they were also amazing. The staff were so knowledgeable and fun.

Ocean Riviera Paradise: Great family resort

The grounds were very well maintained and rooms lovely and clean. A good selection of restaurants and lots to choose from at the breakfast buffet. Very helpful and friendly staff willing to do anything to make your stay pleasant.

Bahia Principe Escape Sian Ka'an: Relaxing Vacation

This is our third time at the Luxury Bahia Sian Ka’an. We checked in around 5pm, it was fast and efficient. Our luggage was promptly brought to our room. Booking our alacartes was easy. Food at buffet was very fresh and all 4 of us enjoyed it. We often took the shuttle to the beach early and had breakfast at Akumal buffet or the infinity pool at Akumal which is right on the beach. We appreciated how hard the team at the Sian Ka’an beach worked to clean up the seaweed - I feel like w [... read more]e had the best and cleanest beach on that strip! Staff was so friendly with us and we had fun watching them interact with each other and laughing. They genuinely seem happy working here. Many of the servers have been working there for 7+ years! Brand name liquor such as Beefeater Gin, Tanqueray, Havana Club 7, Don Julio etc. was appreciated. Excellent service! Very relaxing We had great weather and spent every day at the beach! One of our best vacations.

Paradisus La Perla Adults Only Riviera Maya: Lovely Resort!

My mother and I traveled to the La Perla at the beginning of February for a week, and we had a fabulous time. We chose a Royal Service Swim Up room and this was the best possible scenario, as the RS pool is heated! I think I spent my entire week in the pool! Drinks were plentiful and the food was excellent throughout the resort. We ate at the Grill, Vento, Bana, La Palapa, the Grill and Mole. All were very good! The weather was perfect as well. Great resort, lots to see and close to Playa del [... read more] Carmen’s 5th Avenue.

The Fives Beach Hotel and Residences Playa Del Carmen: Great resort for families

Nos gustó mucho el hotel. Las habitaciones son grandes y la limpieza general es muy buena. Hay algunas opciones de alimentación buenas pero hay que reservar y ocuparse de ver que este la confirmación... eso decididamente necesita cambiar (al parecer la idea es que haya que reunirse con el conserje para que puedan convencerte de "comprar el tiempo compartido.

Bahia Principe Explore Tulum: 2nd time at this resort

This was our 2nd time visiting GBP Tulum. The food is excellent, grounds beautifully kept, plenty of loungers at the pools & beach and the people who work at the resort still pleasant as ever especially Gabriel at the Tequila restaurant! The front desk at check in was very good to move us to the section we stayed in last time however were unable to accommodate a room with a king sized bed. Even though I was willing to pay to upgrade our room or move to Akumal section they said there was still no [... read more]thing available. It was a little disappointing as my husband and I have been married for over 25 years so it was very odd to sleep in separate beds. My recommendation to the resort is when allowing clients to book thier vacations thru travel agencies to specify if you want a double or king bed like I have seen other resorts do so. This was our 1st time flying with WestJet and was surprised to find out we had to pay for each bag we were checking on the way there ($30 CAD) and on our flight home ($30USD). This came into effect as of Jan 1st. So it really wasn’t cheaper to book with WestJet as once you add the cost of bags we checked it would’ve been cheaper to book with Air Canada Rouge. Overall the money we spent was well worth it. We would definitely stay at this resort again.

Barcelo Maya Caribe: Nice resort

Very good resort. We liked the most walking on the long beach as well as within the resort. We stayed at the Maya Caribie. It is good but i wouldnt rate it as a 5 star. It is no more than a 4 star. it seemed to be an older resort. The bathroom was partially renovated which was nice. However, every thing else was ready to be updated to deserve a 5 star rating. It woulve been nice if: 1. The air condition can be adjusted from the room. The thermostat seemed not to work no matter on what degree [... read more] of temperature you would put it on, it would give a temperature that I would estimate to be 21-22C. That was a little chilli for us. So we opened the balcony door. We woke up with mesquitos bitting us in the middle of the night. Llet alone the noise coming from people retuning from the bars. It turned out the screen on the door was torn letting mesquitos in. 2. There were lots of food everywhere. Most of the people on the resort were from Canada and the USA. However, they didnt pay attention to the fact that Canada is multicultural and that there would be those who do not eat pork (example: Jews and muslims). Most of the meat dishes were pork or contained pork (e.g. beef and pork, chicken and and pork fahitas). There were some beef burgers and chicken at the snack bars. However the 4 coupons they gave us for the ala cart resturants were very good for dinner. 3. Sunwing airlines is terrible. I will never use them again.

Riu Palace Riviera Maya: Fabulous stay at the Riu Palace Riviera Maya!

My husband and I had a great stay at the Riu Palace Riviera Maya in February! The food was delicious, the beach was beautiful, rooms and customer service was wonderful, and the resort was very easy to get around. We have been to the Mayan Riviera and Cancun many times. This is now one of our favourite resorts. Don’t hesitate. Book your stay!