Melia Las Dunas: Good visit

The hotel was good. Be aware of tipping as you always do not necessarily take pesos in the pool or beach area. We had a few bad service near the lobby and we informed the guest services area and observed improvement in service the Next day. Overall, local people were very nice and friendly. Great hospitality services. Enjoyed the trip. The Trip Central Personnel was amazing and helped me a lot. The price on website is sometimes dated and I guess trip central should resort to modern price update  [... read more]system. The beach was very good and so was the buffet restaurant stAff.

Paradisus Rio De Oro: feels like a welcoming family

Spacious, artistically designed ground, smiling faces who make eye contact and greet in the language of their country and try your language. Clean rooms pools. Live entertainment at desired times day and night. Some really classy performances in music and dance.

Sol Cayo Santa Maria: Not there for the facility, the staff tried hard

The weather, Ocean and beach were wonderful. We don't go to Sol Cayo Santa Maria for the facility and it's comfort. The food was OK and the staff were great. The entertainment was good. The facility is not well maintained with many obvious weaknesses. Repairs are being done poorly. They made an attempt to deal with the "no see ums" (biting fly's) but with little success. Those almost ruined our trip. There were very few supplies or practical items at the gift shop.. mostly gift items and drinks.

Melia Las Americas: good service

everything good, friendly atmosphere, god food, Bernard is doing his job -very proffesional , very clean hotell have a plan to come again next year, hope they are going to renew contract with varadero golf club for many more years

Melia Las Antillas: Save Your Money and go somewhere else.

This resort was tired and in need of some TLC I traveled on Jan 6 -13 with my boyfriend from Hamilton, Ontario and we overall were not impressed with the food, service, or hotel. It definitely is not a 4.5 star resort. When we stayed they had several maintenance problems that included washrooms being out of service or in dire repair of maintenance and the mojito bar being closed on one of our last nights which was not acceptable. The beach is beautiful and clean lots of loungers available. Our r [... read more]oom was musty and it seemed to always be damp our clothes would never dry when we set them out. Our maid Lucy was great she always made sure we had our drinks filled and the room was clean, also Carlos the Food and Beverage Manager always said hello and made sure we where enjoying our meals which was nice to see him talking with the guests. I would not recommend this resort to anyone unless they solve there maintenance problems as it was a hindrance on our vacation.

Starfish Cayo Largo: No problem with this resort...staff are amazing!

Great resort for value! Very well kept, food is plentiful, drinks are good, and they serve the best cappuccino and espresso! One of the nicest beaches we've ever been to...it's no surprise that we meet many couples that are return customer's!!

Melia Las Americas: Melia Las Americas

Had no concerns about anything. If the goal was to get away from winter for a short period of time, meet people, enjoy their company; then the goal was accomplished in spades. The resort was well organized and very accommodating. This comment is not a form of criticism, but it would have been nice to have access to a hot tub, where one could relax after a game of golf.

Paradisus Rio De Oro: Great trip and the Resort was so nice!

We just came back from our trip a few days ago and we were still repeating ourselves that this was our best trip to Cuba so far..... the resort was super great, pool was new, our room was so clean and comfortable....had issues with the a/c and it was fixed really quick....the people are so nice and happy! the staff is always there to help....overall it was a great week in the sun and we have already booked another trip in 2 months with our oldest daughter....that says it all....thank you to the  [... read more]staff and everyone working in the resort to make us feel so welcomed!

Sol Cayo Coco: Cosy resort

Nice beach, bathrooms outdated, good food, public washrooms lack of soap and toilet paper, hotel needs updated, average entertainment. Lack of information for hotel events. Grounds well kept. Beach restaurant should serve drinks during the day before 12:30--and after 2:30. Too far to walk to the beach bar.

Paradisus Punta Cana: Very nice resort!

The resort was really nice and the food was pretty good. Recommend you reserve the restaurants as soon a you arrive. We did have an issue with he air conditioner leaking water on the floor. The beach was much nicer than some resorts in that location.

Melia Peninsula Varadero: french people resort

First of all my bagpack was stolen,second of all 90% of people in the resort were French speaking people with loud annoying behawior,thirdly very comercial place draining pesos from you and getting nothing in return.

Melia Peninsula Varadero: Wonderful Resort

this was our 2nd stay at the Melia Pennisula. The staff are amazig and go out of their way to help. The food is good, enough variety and cooked throughly. The beach is beautiful, we would definitly stay again.

Dreams Sapphire Resort and Spa: great!

This place was awesome! Beach, pool, Dylan Mikey, Luis were so much fun and great at getting people to participate on activities like games and volyball...no complaints about anything. Everyone that works there is great!

Melia Marina Varadero: "No good"

First room, patches of black mold, bathroom, entire ceiling covered in black mold. AC didn't work. Getting help from th front desk for new room, gave us no acknowledgment until we stressed the word mold. AC was fixed and after talking with a couple "higher ups" we got a new room. Second room, smelled much better and 10 times cleaner. Still a bit of mold but 99 percent better than the first room. Room service, room was only cleaned 3 times out of the 7 we were there. Only received fresh towels tw [... read more]ice, and never any new bedding. Being on the EP, it was hard to find food besides cheese and crackers. After riding the bust for an hour to get not much better food, the room only had one pot to cook with. Nothing to clean and dry dishes with either.

Melia Las Antillas: Amazing Resort with Great Food and Beach

Amazing resort. The food is exceptionally good! New Years Eve celebration supper was amazing - the best buffet experience with endless lobster!! The beach area was also amazing, as it has powdery sand, clean and clear turquoise water that you could walk in for a distance! The service was impeccable, as everything was as expected and staff were always helpful and ready to satisfy. The VIP Concierge service was a great add on feature that was well worth the value at this resort and extra recogniti [... read more]on deserving to the concierge staff in the fifth floor lounge - top notch service! The only area that I would say needs some attention is in the nightly shows at the stage area - in my opinion, there needs to be more entertainment variety to the shows, not just always dancing/singing.

Zel Cozumel: Good resort with adequate facilities

This is your typical midsize Carribean resort. We had a lot of fun. Very friendly staff, clean rooms. Many activities: beach, snorkling, game room, night shows. Nothing luxury but adequate. The restaurants were average.

Melia Marina Varadero: Good resort

The resort was nice and the people were great. It's more of a relaxing resort.... not much of a party resort which is what I was hoping for. We found the resort a little confusing at first, they give you a map with all the places to go and all the bars but they listed more than what they showed on the map. Couple things that bothered us.... we requested a king size bed and we got 2 twin beds. Our balcony door was missing the handle to get inside. They only give you 2 beers per day in your "minib [... read more]ar". For the most part people just hangout at the lobby all night cause there isn't anywhere else to go at night. The food wasn't as bad as I thought it was gonna be but it still doesn't come close to the amazing quality of Jamaica. Overall great trip, not sure if I would come back... we like to drink and have fun at night and there isn't much of anything going on at night at this resort.

Melia Las Dunas: Not a 4 star hotel

First time writing a negative review and I am doing it to warn people before they book this resort. Poor customer sevice, barely a beach, never any pool towels available, shortage of food, cups, towels and food. This hotel cannot accomodate the 1800 people that stay there. The maids just fluffed out and rehung dirty shower towels because they didnt have any to replace them. They never had any of the foods listed on the menu. The buffett was terrible and had the same food for lunch and dinner eve [... read more]ryday. Broken safe, cold shower water, dirty cups honestly the list does not end. It was brutal and not worth the money that was paid. If it was 500 bucks for the week ai wouldnt complain. Very disappointed as I have been to Cuba several times and have always loved it.

Melia Nassau Beach Resort: A stunning resort property

Service was exceptional.Rooms were great.The facility could upgrade its food-menu The property could re-vitalize its nightly entertainment, especially New Years, to draw revelers. Not sure what happened to the Casino operations on the property.

Melia Las Dunas: Too many issues

Customer service was poor, never any clean pool towels, cold shower water, broken safe, dirty plates/cups, always out of food (garlic, onion, peppers, beef, bacon) the maids fluffed out and hung dirty shower towels instead of replacing them saying they didnt have new ones to give. The bed springs/coils were almost through the mattress. The resort is huge and only had two carts drivig around to pick people up and with 1800 people on the resort was never available so elderly people or people with  [... read more]disabilities def stay away. I am not picky, and have been to Cuba numerous times and loved it but this place was a joke. It claims to be a 4 1/2 star but I would give it a 2 especially with how poor the customer service was.