Valentin Imperial Riviera Maya: just got back Jan 2019

Grounds were beautiful and very well maintained. Staff was lovely. Rooms were large and clean Beach was clean, great sand and waves just right - water was warm. Restaruants were frecsh and nice drinks were awesome, and staff happy to serve them the food was just mediocre compared to other resorts with the same ratings. food service was great - hot and fast - lots of choices. alot of walking on this resort. Not enough signs to keep you on track - took a group of 5 about 4 days before we [... read more] really figured out what was where and the quickest way to get where we were going. the pool water was really really cold - every single person that stepped into it had a comment about the how cold the water was. We choose the sea as it was warmer. No one sits at the swim up bars, it is just too cold. there is no dinner buffet and no reservations in restaurants, so we waiting on average about 1 hour and 15 minutes every night for dinner. One of our rooms had no hot water for the entire 9 days, even after mentioning it several times, also had a toilet that ran on and on, so every flush we had to reach in the tank and fix it. chairs at the pool and beach require playing the game. First 4 days, 5 of us could not get chairs at the beach or at the pool at around 10 am. Although the hotel says they enforce a "dont leave a towel on your chair to reserve it" policy, they don't! So up we get at 7 am to place towels on chairs, which worked for a couple of days, then all of a sudden we all gone for lunch to come back to our chairs being occupied by others that said the hotel staff took our towels off so they could have the chairs???? Really big disappoinment. The excursion staff are awesome and helpful as were the bellboys. All in all - the resort was nice but i would not return.

The Fives Beach Hotel and Residences Playa Del Carmen: Best resort I have been to

My daughter and I were lucky enough to go to the 5 Azul resort in Playa Del Carmin from Jan.26 to Feb2 It was clean ,very well kept grounds...the staff were so very polite... Food was by far the best...I have never seen so many veggies and fresh fruit it was so scrumptious...also quite a variety of cheeses.. There are many restaraunts / booths/ snack bars available and they are spread out accordingly.. I cant stress how delicious the variety of foods they are available. Wonderful vacation [... read more].. Gracious...Debbie

El Dorado Casitas Royale: Best vacation I ever had at the El Dorado Casita Royale!

This hotel was beyond my expectations. The service was excellent. The resort was maintained beautifully. Most importantly the staff was amazing. As soon as we arrived we were greeted outside the lobby and they took our luggage. I expected to go into the lobby to stand in line to check in (which I have done in all of my experiences with travel) but this was not the case. They made us feel so welcome and special. They gave us champagne and whisked us away into their golf cart. Took us right [... read more] to our beautiful casita suite. Shortly after our luggage arrived. I highly recommend this resort. I am definitely going back next year.

Ocean Coral Riviera Cancun: Great vacation

The resort was great (not as big as others, easy to get around, clean)! Our rooms were clean (a little musty smelling but we had a lot of rain). The majority of the staff were friendly and went out of their way to help, the food was satisfactory to great (depending on where we ate). Really enjoyed our meals at the Japanese, Italian and Mexican restaurant. Found the steaks at the steak house really fatty and the food at Route 66 (after dinner hours - cold and unappealing). The beach is long an [... read more]d narrow. Enjoyed playing beach volleyball but court is close to the water.

Valentin Imperial Riviera Maya: As Expected - Met All Expectations

3rd stay at Valentin and this time I took my 3 daughters; once again, I (we all) would go back! The food and service was the best, at all of the several a la carte restaurants as well as the breakfast and lunch buffets in which we ate, and there was never a long lineup. The grounds were immaculate, the rooms were kept spotless, and as per usual, the staff were always friendly and accommodating. Great value for what I rate to be a "6 star" resort. Will recommend to anyone. Bob Wolfe

Wyndham Alltra Playa del Carmen: Amazing Resort, Best Holiday Ever

The Staff step over backwards for you, full service around the pool by their super friendly staff and waiters!! The Entertainment in the evenings is beautifully set up and so much fun!! They have live entertainment outside every night with some professional dance team, Awesome!! We're thinking of going back for New Years!! That would be super Amazing for sure!!

Secrets Maroma Beach Riviera Cancun: Beautiful Resort awesome staff

The resort is beautiful and the beach was awesome. The staff were really friendly, helpful and attentive. Food was great. I would highly recommend it. The best food was at the sea food restaurant and the pool side “Bear foot bistro” was awesome for lunch.

Catalonia Playa Maroma: Amazing resort.

This hotel doesn't look as good on the pictures as it really is. It is not to big so is not too crowded. Very nice area all covered by bush, large enough for long walks. No insects, those Coatis living there are very friendly and they are cute. Hotel is very clean and well maintained. Service excellent. Food awesome. We were lucky it was not many weeds on the beach which is beautiful. The weeds appear mostly with stormy water. We had three generations family vacation and we definitely will come  [... read more]back to this place.

Grand Sunset Princess: Not a 4.5 Star Resort

As I reflect on my experience at the Grand Sunset Resort in Playa Del Carmen, Mexico I cannot recommend this resort to family or friends let alone fellow travellers looking for a 4.5 star resort to vacation at. On a positive note aesthetically the grounds and rooms are very nice; water pressure and hot water for showering is better than most places I have stayed; there are plenty of pools and outdoor bars to choose from; the habitant preserved with spider monkeys, codies, iquana and other wi [... read more]ldlife birds is pleasantly unexpected; the 24 sports bar is convenient and the layout of the resort is easy to navigate for its size but unfortunately and disappointedly this is where it ends. If this resort wants to continue acquiring vacationers worldwide with expectations based on the resort’s rating I would suggest the following improvements: 1) speed up check in. It took longer than expected considering the number of staff. 2) advise staff to not continuously harass patrons to attend timeshare presentations, take photos for a charge and to book spa options. We are on vacation for a reason. 3) improve the quality of the linens 4) do not lock the air conditioning max in the room so that humidity cannot be reduced. It is unhealthy to sleep in a room where it gets to a point where all your belongings absorb moisture and nothing feels dry. 5) the beach was overcrowded with too many loungers, the ocean was dirty and had a foul odour because of the seaweed and the shoreline rocky making it impossible to enter the water without shoes. The codies although adoreable run around uncontrolled stealing food and running in and out of garbage cans. Simple solutions to solve these issues. 6) the themed buffet lacked flavour and variety nor did it cater to vegetarians except for a very small area nor did the beach or pool grills. The meat and other options were left out too long without being replaced with fresh items to prevent bacteria. Please consider everyone’s dietary options seriously and salmonella is never acceptable 7) don’t charge extra $$ at an all inclusive resort. The al a carte restaurants were not “all inclusive”. There were items on the menu that were extra $$. The ambience, quality of the food and service was more like a 2.5 - 3.0 star rating. 8) staff at the sports bar did not call security nor take responsibility for outbreaks resulting from patrons who exceeded their alcohol limit and became abrasive and intolerable. 9) alcohol and beer served was very poor quality although better options were visible. Once again an upcharge. 10) quality control in all areas where food and beverage is being prepared and served needs to be greatly improved. Having your entire food and beverage staff wear hair nets is not enough. Several patrons including myself as well as my boyfriend were affected with bacteria contacted through food or drinks resulting in days spent ill instead of enjoying a long awaited vacation away from home. Bacteria could be smelt at the pool and sports bars. I mentioned it to a staff member but was ignored. I became quite ill 5 days into my 10 day stay experiencing food poisoning symptoms. I am still not feeling 100 percent. Bacteria and food poisoning is a serious health concern. The resort should be taking action immediately to facilitate a plan to correct outbreaks. In conclusion despite having suffered from bacteria and the disappointment of a 3.5 star resort disguising themselves as a 4.5 star we tried our best to enjoy ourselves and met some amazing people along the way. P

Grand Oasis Riviera: Really Beautiful Resort

The resort is beautiful and well kept.Our room was clean and the beach was gorgeous. The only thing we felt was a let down was that they had really nice restaurants but they were under staffed so we didn't get the service that the restaurants should have had. This was our second time going and the first time the restaurants were great. It seemed like there had been some changes to them. The buffet was amazing though so we ate really well there almost the entire time, and sushi on the beach w [... read more]as so good. I also LOVED that there was a great cafe on site to get a really good coffee/latte whenever. Overall we love this resort.

Grand Palladium Select White Sand: A most stunning and palacial destination

this hotel was not only beautiful, but spotless, lavish, updated, and the staff went out of their way to accommodate you...every staff member always said hello and was quick to help. The food and beverages was FANTASTIC.

Iberostar Waves Quetzal: Paradise!!!!

This was definitely worth the money. Absolutely beautiful surroundings with nature at its best. Hotel was very clean and the food was excellent. Location is 30 minutes to playa on foot. Didn’t seem crowded by the pool.

Secrets Maroma Beach Riviera Cancun: Incredible beach! Resort area is beautiful!

The food was less than adequate in all the restaurants. The best meals we had were at the buffet. The beds were very hard and made for an uncomfortable nights sleep. The service was excellent in all areas with the exception of the Japanese restaurant where the server literally rushed us out the door. The beach area was amazing and the resort grounds were beautiful and kept very clean.

Grand Palladium Colonial: Great trip

The resort was very nice, well kept and clean. I was not expecting it to be so big. The three resorts are very close together so it feels like you are a one giant place. There are shuttles the take you from lobby to lobby but had a hard time finding any to take. Looked like there were more parked then out driving people around. Lots of options for food. Definitely didn’t go hungry. The beach was small but the pools were nice. The main pool at the colonial seemed to be very busy all the time bu [... read more]t was able to find a nice quiet spot to sit at the white sands pool. The entertainment was just okay, it was the same dancers every night and it was obvious some of them didn’t know the dances well at all. Overall it was an awesome trip and would recommend to a family or group who are looking for lots of activities around the resort.

Breathless Riviera Cancun: Breathless Punta Cana much better

I have travelled all over the carribean and have twice visited Breathless Punta Cana so I thought I would give the Cancun Riviera a try. I would not give it as glaring a review. The property has great staff and they work hard to make you feel welcome. That can not be said about the management who are rude and abrupt. I was charged for extra cleaning of my room because of a cut I had that stained sheets and a pillow. This was made much more agrevating by fact that most days I had to call t [... read more]o get room cleaned. The food has some high points with Italian and Japanese restaurants. The Mexican and the Buffet were very bad. I am not a food complainer either. Bartenders were amazing and top shelf liquor was available. Property very nice. There are two accessible pools for those that don't stay at Xhale club. One pool was so high volume techno beat with same music everyday you got a headache. The other pool was very crowded with very drunk people. I am a guy who likes to have a good time and let loose but this place was almost like spring break. I really love the Mexican people and the workers at this resort. The management who are stubborn don't listen not so much!

Bahia Principe Explore Coba: Fun trip

Everything was what we had hoped it would be. Good service, food and very clean. Thank you for a great time. Our transportation was always on time. Rooms cleaned every day. We would of like a closer beach...but the pools were amazing. We are planning on another trip.

Royalton Riviera Cancun Resort and Spa: FANTASTIC AND EXCELLENT RESORT

THIS HOTEL RESORT HAD EVERYTHING, GREAT GROUNDS, GREAT SERVICE, FANTASTIC BUFFET AND EXCELLENT RESTAURANTS, THE STAFF WERE OUTSTANDING FROM MANAGEMENT TO THE GROUNDS KEEPERS.I WOULD HIGHLY RECOMMEND THIS RESORT AND I WOULD COME BACK AGAIN. I WOULD LIKE TO PERSONALLY THANK ISRAEL AND PAULINE FOR THEIR EXCELLENT SERVICE TO MAKE IT A MEMORABLE EXPERIENCE, AND ALSO TO MARTIN AND BENJAMIN AT THE POOL,ALFONSO AT THE GRAZIE, I AM SORRY THAT I CAN'T REMEMBER EVERYONE'S NAMES BUT THEY WERE ALL GREAT. A S [... read more]PECIAL THANK YOU TO ALL THE CHEFS AT THE RESTAURANTS AND BUFFET, IN MY OPINION YOU ARE WORLD CLASS ,THANK YOU ALL

Catalonia Royal Tulum: Awesome all-inclusive

I am a 70-year-old sophisticated traveller who has been in 93 countries over my 55 years of travel. The reviews I read were so exceptional that I was skeptical. This resort was even better than the reviews. It's the best all-inclusive resort I have ever seen, anywhere, at any price range. Very laid back. Sophisticated Canadian, European and South American adults only clientele. Exceptionally well managed in every way. No queues. No reservations for anything. Simply walk in to any of the many the [... read more]med restaurants or buffets. No queues for bars or front desk. Very good food. Numerous cuisines. Large suites. Beach of about two miles, mostly fringed by jungle, rather than high rises. This is the only resort of any size on the beach, though it itself is not large. It is carved out of mangrove swamp and rainforest that provides an ecological area through which guests walk on a boardwalk. The birds and mammals are plentiful. The oriental restaurant in particular is stunning, open air in the rainforest next to a large fish pond. There is nothing negative to be said about this resort.

Blue Bay Grand Esmeralda: Wonderful Holiday

This was the second time my husband and I visited this hotel. The food is plentiful and fantastic. The restaurant service is very friendly and staff are very knowledgeable. We were fortunate to receive a room upgrade to a suite over looking the ocean. This upgrade definitely enhanced our stay. Every morning we would take pictures of the sun rise and the beach view. Prior to the room upgrade, our view consisted of the jungle. A bit disappointing.

Royalton Riviera Cancun Resort and Spa: Good resort

Very nice hotel Beach was good Food in restaurants was amazing but buffet was only ok Royalton push their time share sales pitch too much, gets annoying Rooms are amazing Entertainment was very good Staff was ok not the quickest for example at the buffet we would usually be done our first plate before we got any water or drinks to the table Maid staff was amazing not sure if it was just because we were Diamond club though