Roc Barlovento: Pleasant Small Resort

Staff at the ROC Barlovento were very hard working, and very helpful and pleasant. The bedrooms and the Public areas, indoors and outside were kept clean, and the staff seemed content in their jobs, and the Resort running relatively well. My only problem was the noise level from the Pool/Entertainment area, but the Sunwing Rep helped me change my room to one that was very quiet and pleasant overlooking the Tennis Court.

Club Kawama: Great resort!

My third time to this smaller, friendly resort. Staff are nice and helpful. Grounds are well kept and they are improving each year. Food was ok at the buffet. Not as good as previous years. A la cartes were great. Upgrade your room for a more pleasant experience, although there is lots of hot water.

Club Kawama: Good resort

Service is good. Hope the room Phone can work I wish the staff can clean the seegrasses on the beach I had two days no hot water shower and the room phone was not working The beach is very nice but need the cleaner clean the seegrasses will be better The food is good

Roc Barlovento: Great resort

We had requested a quiet room with balcony with our travel agent. When we checked in were assigned room 2009. It was quiet but no balcony and was in the older section and to be honest it needed an update - old furniture, etc.and dark, which made it a little depressing. Went to front desk and requested a change, showed Sunwing magazine page that said we would be in a renovated room with a balcony or terrace. The front desk was very accommodating, we couldn't move that day but we could move to  [... read more]room 245 after 12:00 the next day. Very happy with the new room, not quite in the evening as it was overlooking the pool and stage area, but that was ok because we went to the evening shows. During the day we were at the beach, which is great. Lots of space and trees if you wanted shade.

Hotel Villa Cuba: Enjoyable place.

The two reservable restaurants counterbalanced the main dining room very well. An excellent place all in all. I would easily return for another vacation here. The name is a bit wonky, however, but what's in a name?

Starfish Cayo Guillermo: Great Beaches!

The hotel is a little older but the price was very good. It's really all about location, and that can not be beat! My family had a great stay and we were treated well by the resort staff. They went out of their way to make the trip great. The front desk staff were the exception. They didn't seem to care about anyone and were indifferent to any concerns. I'm speaking specifically about the male staff. Good luck getting water or toilet paper from them. Unfortunate considering how wonderful every [... read more]one else was.

Club Kawama: Good for the cheap price

Me, my husband and 7 month old baby visited Kawama last week. We were happy our room was close to everything since we have a baby but my moms and others were far away from the lobby, pool, main buffet...it's a pretty big resort. Everything was ok but there was no kid pool with warm water, no pool bar, not enough service (waitresses/waiters), not enough activities organized throughout the day. ONly one snack bar and beer stand....always waiting in line. THe night entertainment was great and food  [... read more]was really good as well. THe beach was really nice and we were the closest hotel to town and always first and last to get picked up/dropped off.

Club Karey: nice place

everything was good excpet we need paid a room from our poket when we paid for 8 days and we got 7 but he still we talk ride away to the people that was a nice place and i don;t understand was he was rate just a two and half

Club Karey: realy good place i will be return for vacation

I realy like this place it's a shame it's not promote a bit more the room was ok and the food was excellent the beach was realy nice but what I did not like I paid for 8 days but the 7days they take the room back and I need paid for an other room if we did not want stay up for more of 12 hours but wasn;t the site fault was the agent of voyage who did not do there job right

Starfish Cayo Largo: Liked it very much

Simply great resort, family friendly, clean. Simple but delicious foods. The beach was excellent, although we would prefer that the red flag wasn't seen that frequently. Personnel was very welcoming and cooperative. We were not looking for 5-star luxury, and our expectations were matched perfectly. Comparing to the neighboring Sol, it's less fancy (less vegetation, unpretentious pool, older looking buildings) but more lively (the band that was playing and dancing every night was worth that alone [... read more]). And it's also less crowded, which is a big advantage from our perspective!

Starfish Cayo Guillermo: Mixed Feelings

I have mixed feeling about our stay at Sercotel Club, Cayo Guillermo, Cuba. When I initially booked the trip I upgraded to a "beach bungalow" to facilitate my mobility issues. Upon arrival, we were told that the upgraded location had been changed to the far side of the resort in multi-storey wooden buildings and was an "adults' only" area. The area itself was very picturesque but very far from the main section of the resort for someone with mobility issues. Golf carts were provided by the r [... read more]esort to ferry guests back and forth between the two areas but I had hoped to be "in the thick of things" so to speak to get the "vacation vibe". My mobility issues are not such that I couldn't have walked around had we been located in the main area of the resort (stairs are more the issue) and so I felt somewhat isolated where we were and wasn't keen on continual running back and forth between the two areas. When we were taken to our room we noticed a very strong sewage odour which was not pleasant to say the least. I called the front desk and was told "en la noche, Señora, will be ok"....I took this to mean it would be fixed by the evening but this was not the case. It did diminish after sunset each night but there was always a slight but pervasive smell of sewage in our location. One family told us they had changed rooms three times in an attempt to escape it with limited success. The food was fine and plentiful but uninspired and very repetitious....bearing in mind I have never been to Cuba before, I understand this is to be expected. Many reviews mention not having water in the rooms "as expected". Never having been to Cuba, I didn't have any expectations in this regard and yes, there was no water in our room on arrival nor was it brought daily.....however, it was a very simple matter to go to the customer-service area and pick some up....both of us use CPAPs and they understood and provided us with extra bottles when needed. Unfortunately, the weather did not co-operate which is no reflection on the resort, just unfortunate for us. The area was hit by 80K winds and torrential rain on our third day and, although the rain eventually stopped, the wind remained quite strong till the second to last day of our ten-day trip and made sitting at the beach difficult due to the blowing sand. The area is very popular with the "kite-surfing" folk but, unfortunately, it appears they either do not have a designated area or do not stick to it.....snorkelling was too dangerous to undertake due to them flying all over the surface of the water. Mosquitoes or "no see ums" were horrific....I took inspect repellent but we were both "eaten alive" as the saying goes....three days home and I am still covered in bites and itching terribly. I am not sure if the heavy rainfall may have had something to do with that or not and only saw them fogging once during our ten days. Drinks weren't the greatest...I'd ask for something indicated on their drink list and be told "we don't make that"....on several occasions I ordered a drink and would be presented with something that I had absolutely no idea what it was, example a Tequila Sunrise was a glass full of almost totally grenadine and, of course, undrinkable. The staff.....now this is a totally different story.....they were exemplary. Courteous and friendly....I speak a little Spanish and even the grounds crew would stop for a little chat each day. Restaurant and wait staff, grounds crew, etc.....they were all awesome !! Perhaps, never having been to Cuba, my expectations were too high !!

Club Kawama: Repeat visit

We have been to this resort several times before we are able to see changes. There have been many improvements since our last visit. Our room was much cleaner than other times, the bedding and towels as white as snow. The walking paths have far better lighting and there are more nooks to sit and chat as well as towels for the beach readily available. Most beach loungers were new and undamaged. Washrooms at the pool were clean and had toilet paper most of the time. Overall, there wer [... read more]e many improvements. The food was disappointing this year. It has never been fine dining but this year there was much less variety than other years. Beans, rice, lentils, chickpeas, salads and pasta over and over and over again. Another disappointment is that as repeat guests, we were not upgraded. We had sent a room request a month prior to our trip and would have gladly paid to upgrade if someone had responded and told us it would be required. We got no response to our request so were very disappointed when we arrived to rooms next to the street and upgrades were not available at that point. As repeat guests, it would have been nice to have gotten a reply to our request at least. Not sure if any of us will ever go back

Club Kawama: Great value for your money!

Kawama is the oldest hotel in Varadero, Fidel Castro and Jean Paul Sartre have visited there. The first time I went was 39 years ago. I have been 8 times. The grounds are lovely, so many huge old trees, and some of the buildings are 85 years old. None of the buildings are taller than two stories, and there are so many places to go for a walk while staying on the resort, we also walk in to the town of Varadero to visit the markets. The beach is lovely, the pools are good, the staff are friend [... read more]ly and helpful. Cuban food is not the greatest, but it is fine with my family. The rooms are not luxurious, but are clean. Each time we go to Kawama we meet folks who have returned many times.

Starfish Cayo Guillermo: FEB 24/17 SUN & FUN!

I came for the great atmosphere, beautiful beaches, hot sun and daiquiris - this resort has all of this with great hospitality. I was with a group of ten friends and family. The weather was beautiful and hot. We enjoyed watching the kite surfers from the beach. Cappuccino at Sunrise in the hut over the water. Our room was quaint, spacious and clean - cottage style - located behind the pool area which was nice and close to all the amenities. I am vegetarian and thought the buffet was great. Omel [... read more]et bar, french toast, beans, lentils, salads, pasta, pizza, meat and seafood. Most delicious bread and cheese. Cold beer and (strong!) drinks all day. There were lots of people, and yet we always had enough chairs poolside and at the beach. Lots of Canadians. A nightly show with quality dancers. Wonderful staff. Gardener friendly and worked hard to keep the grounds looking lovely. I played volleyball in the pool, went for a horseback ride, read a book in a tropical breeze. Watched a soccer game on the beach with staff and guests. So much fun! Don't sweat the small stuff. Sometimes things need fixing. The water pressure might be low, or whatever. You will be looked after in time, so get a drink, sit poolside and relax! Show your appreciation with a tip now and again. Be a good guest and bring the party with you!!

Club Kawama: Pleasantly surprised

Resort was lovely, superior room was great, food was good, pool and beach wonderful. Some tweeking needed in all areas, and priced accordingly. Would recommend. Nice to getaway from the snow and cold for a week.

Club Kawama: Very nice

Beautiful beach, clean room,decent food. Would definitely go back again. The only thing missing is entertainment, there really isn't any. Close to bank and markets. Grounds well kept and most of the staff are very helpful.

Hotel Villa Cuba: Worst Stay EVER!

The staff was rude , they locked us out of our room after we asked for a late check out and threaten myself and my husband, about keeping our passports and worst the room was full of bed bugs which we have photo proof of. I would like to speak to someone further about this as it was a VERY bad experience and I wouldn't suggest this place to ANYONE.

Club Karey: Read this before you book here!!!

This hotel is beach front but that is the only kind of good thing. The food in buffet was mostly mystery food and cold. The grill cook area was open not cooled meat trays and we watched the guy drip blood over other raw meats when cooking. Food safe procedures do not exist here. Both the pool bar and main lobby didnt know many drinks or didnt have ingredients to make them. Got charged for a safe that didnt work and they kept telling me they would fix it "tomorrow". Wish I could put a pic of my p [... read more]ancake pillow and of course they said we could get more "tomorrow". My toilet was running all the time and I had to remove lid and close plug after each flush.The beach was a nice view but no lounge chairs. We only went there once as we ran into a guy that had flea bites all over his legs and he said they are from the beach. Could be from the random cats that hang at the pool or buffet area too. Yes begging for food right while you eat. We went cheap so we paid for what we got. Pool snack bar lady from 10-5 made good burgers fries and pizza so we ate there. I could go on forever about the building erosion or general filthy appearance. Just dont book here

Club Kawama: bad experience

dinning was the worst ever, some of that crap I would not feed to my dog. the building that we stayed in reminded me of some of the bombed out buildings that as children we played in. and those are not fond memories. the girls looking after the place do a great job with the resourses that they have.

Roc Barlovento: Excellent stay

A very good resort, clean, friendly staff and the food was good. The beach is amazing. The best I have ever seen. The entertainment during the day and at night was excellent. The location is also excellent, a walking distance from the market. Be sure to ask for the renovated rooms. I recommend this resort and will not hesitate to go back.