Super resort

No complaints my husband and I was very happy. The sun was there with us for two weeks .Ours transat representant Transat was always there for us. Small resort easy to walk .good excursion ,Safary need to try

It was "okay" been to better

I have been to Cuba, Punta Cana and all over North America, and do not consider myself picky or high maintenance. So please take this as a well written review of the resort. UPSIDE: Resort, rooms and the beach were clean, food was good, Kerin at the front desk was very helpful and friendly. If you're not about the party and drunk people then this resort is for you, as its family based and the disco is off site. They even have a quite building that has its own pool, bar and snack bar. so if you w [... read more]ant a quiet relaxed vacation request a room there. DOWNSIDE: We upgraded to premium package and I felt it was not worth it. Here are my reasons for the statement above: Unlimited Wifi that is included was very bad, and only worked in sometimes (yes I'm aware that people shouldn't be on their phones) however my friend did have to respond to urgent work emails and it was super inconvenient; Plus you can purchase the wifi for the whole week for only $35. The other perks of the upgrade were VIP section at the beach and room upgrade, there was never enough space in the VIP even with us getting up at 6:30am to put towels out. We were not placed in the upgraded and renovated building (Sonoma), we were placed in the Catalina building and the rooms are Small and outdated. A friend who arrived two days later was placed in the Sonoma building and her room was amazing!! When we requested a room move, it came with a struggle, and our "designated concierge" TONY, was very uneducated about many things and unreliable, as I quote him "oh ya I prefer the Sonoma building myself" ... Thanks Tony for not letting us know that when we arrived and you came to check our rooms!! when I asked about the VIP lounge in the airport he said "no no there is no VIP", just a heads up ... There is a VIP lounge but it's not worth the $25 us per person as the whole airport is air conditioned and there is free wifi. Overall we did enjoy the vacation, but I don't think I'd return to this resort. I truthfully enjoyed Holguin Cuba much more (so that says a lot).

Beautiful Resort!

Had a fantastic time at VH Gran Ventana. Stayed from March 29 - April 5. Beautiful weather. Enjoyed the small resort. Well kept grounds, rooms were clean, food was delicious - lots of variety. We upgraded to the premium package and it was well worth it. Private beach area with waiter service was incredible. Beach chairs/beds were never hard to find in the private area. Chairs by the pool were hard to come by, but we came for the beach so it was not a major issue on our end. Great snorkeling area [... read more] right in front of the resort!

Very good trip at VH Gran Ventana

Stayed April 4-11/16. Weather was great. Had 3rd floor room overlooking the quiet pool. Great location for us as we are both over 50 and preferred the quiet pool. Stayed there most of the time. Food was quite good. Rooms very clean and everything worked. Buffet good. Always found something to eat. The grilled chicken with rosemary down at the beach buffet was great! Although there were alot of vendors selling on the beach, we weren't bothered too much. But then again, we only were on the beach t [... read more]wice to sunbathe as we stayed at the quiet pool. There is a mall just a short 5 min walk from the resort. The location of the resort I felt was great. Not close to the main road so no noise. Entertainment at night was ok. They all really try very hard to please. Jackie at the quiet pool makes an awesome "Jackie Special". Pools were always clean. Water aerobics was fun. No complaints from us. I would definitely return.

Great bang for your buck!!

The grounds were great; not too big so everything was easily accessible. Fantastic and friendly staff, the entertainment crew were particular fun to hang around with. The nightly entertainment was hit and miss some night but all in all I was entertained! They offered a good variety of food and I didn't feel the need to book an alacarte. However the house wines were poor quality so we purchase some lovely and affordable bottles on occasion. The beachfront was lovely and there were always plenty o [... read more]f chairs available regardless of the time of day. Dollar for value, I would go back!

Lovely resort

Resort met my expectations with beautiful grounds, clean and well kept. Staff are friendly and polite. Rooms could use a little sprucing. Buffet can be a little repetitive but otherwise, always found something to eat. Of the a la cartes, Italian restaurant was rather a disappointment. Beautiful beach but often difficult to get a beach chair. The pool area could use more umbrellas as difficult to keep out of the sun. Overall, a wonderful vacation and would recommend this resort.

Amazing staff and service

Stayed March 31-07 -16 , Staff is what makes this hotel , the food and service are the best . The main pool area is crowed with not enough shade umbrellas , with the same problem at the beach . Surf was high most of the time at the beach with sea urchents on the reefs so wear good water shoes , the vendors on the beach were persistent and overwhelming Safe on the resort with plenty security , we had friends at the resort next door that we couldn't visit or vice versa . We could only meet on the  [... read more]beach . FYI to hotels when a tourist wants to tour your hotel without using you enmities they may book with you next year . Many thanks to the staff you go above and beyond at Gran Ventana .

Great resort!

This hotel was very clean. Buffet had a great assortment and all very good food. The 4 other restaurants had delicious food but book early for the whole week as many were disappointed. Also men had to wear long pants or could not go in. The grounds were well kept. Staff all friendly and helpful. Pools were great. Tons of activities

First class resort ever.......

this is the cleanest resort I have been to. Service is first class.Staff always had a smile for you. The food is excellent,. always hot, and a great variety, Carved turkey and ham at serving stations on Wednesday night. All a la cartes also perfect, They had perfect salmon. chicken and lasagne. The beach is lovely, lots of chairs and pillapas. also you can walk for miles.

March break 2016 at the Gran Ventana

We enjoyed the week at the Gran Ventana. It's close to the airport (15 min.), offers nice rooms, good food and a nice section of beach. The resort was full but did not seem crowded. There are sufficient activities to keep you interested. The staff was excellent. Many excursions to choose from and most of them are reasonably close to the hotel. The Ventana is not a 5 star resort (and doesn't claim to be) but offers extremely good value for the price.

Gran ventana

Where to start. We were looking to party if that's what your looking for don't go to Puerto Plata. The staff REALLY needs to learn the English language I struggled a lot. The food was so so .. as good as it can get for the Dominican I guess was anxious to get home to home cooked meals I was sick on day 6. Clinic services were amazing do not have anything bad to say about them at all. Hotel was pretty but beds were uncomfortable and hard and pillows well don't get me started lol. In all I have it [... read more] a 3 I won't be returning.

Pretty good for the price.

The general manager does an amazing job of creating a soothing atmosphere amidst all the chaos that made my vacation peaceful. The servers, cleaners and entertainment love their jobs and made it very obvious that they wouldn't want to be any where else. So clean, comfortable and accommodating. It was Independence Day while I was there and the parades and entertainment were superior for the area. The head chef is talented and obviously caters to everyone's needs. So many choices and wonderful fla [... read more]vours. The pool bar and pool entertainment kept me from being bored, but it wasn't over the top so you could relax and not feel interrupted. The a la carte restaurants were all well managed and the choices offered were well executed. I stayed there once before and wasn't sure I wanted to come back, but now I am sure I will go back. The new Managment has done an incredible job at turning this comfortablely spaced out resort into a gem. my overall rating of this resort is a 5, very pleased and satisfied for the money spent. Bravo team Gran Ventana

Great Resort

I would recommend this resort to anyone who is looking to go to the Dominican. The food was really good and testy the grounds and accommodations were also really well kept. The beach was stunning and clean. Friendly staff.

Wonderful Resort

This resort had everything I look for in a resort! It was very clean, the food was terrific, and the staff was amazing. Front desk was a breeze. Had a issue with the toilet flushing slowly, they had someone there in 20 minutes and front desk called the room that evening to make sure we were happy with the fix! The beach was clean and plenty of chairs. If you want a hut you will have to get up early and save but I haven't been to a resort yet you don't have to. The food was varied and delish. Onl [... read more]y disappointment was the evening entertainment. It wasn't worth staying up until 9:30 for. I would go back here in a heart beat.

Excellent resort

large enough to have all the facilities, small enough to get around easily, nice layout, large pool and bars, excellent food, good service, lots of beach towels, very nice beach with a few rocky areas, but lots of places to play and swim.

One of the best all inclusives I have stayed at

My 9th all inclusive,rates among the best. Staff are wonderful,food was great. Make sure your resort is seaweed free as it can get ugly, there was none here. Beach is clean. Will return. Recommended .

Terrific Resort

Just returned from DR. Had a fantastic holiday. Great Resort. Staff is always cleaning. Our maid Isabella was superb. Kudos to Johnny "GO JOHNNY GO" love your full of life spirit as well as Caesar (Markiel) who would actually approach us and ask us if we would like a cocktail. Probably the only thing I would love to see improvement on is the White Wine to a better drinking quality wine. The nightly entertainment certainly could be improved as well and the beds and pillows. Great Holiday

EXCELLENT FABULOUS AMAZING

This resort is the kind of resort that makes you know you will never look elsewhere for a place. Between the excellent food, the kindness of the staff. This place is so clean. Never ever saw any garbage or spills. They're extremely welcoming as well. The beach is glorious. Even with the beach vendors, who we've become good friends with and amazing deals. The rooms are clean, comfortable and attractive. We are already planning our 3rd trip. No need to look elsewhere

Great resort

Very good resort, very clean, staff were friendly. drinks were ok, not a lot of selection. If you wanted mamosas or baileys you need to be a vip. Food in a la carte restaurants was good but hard to get in because not a lot of seating. Buffet had a large variety of foods. Always something different to eat. 1 of our 3 rooms had shower issues and a new room was offered. Over all great place to vacation.

Nice resort

The hotel itself was very nice. The rooms were cleaned and also fumigated while we were there. But that only brought the bugs out of their hiding spots. I found the service poor, there is no waiters if you wanted a drink you needed to go get it yourself. Also their choice of alcohol left a lot to be desired. Their wine was was watered down. The pool was not very cleaned, so we spent 98% of our time at the beach. The beach was well kept. All weeds picked up every day. The food at this resort is t [... read more]he best , the A la cart restaurant were first class.