The Eurostars Grand Cayacoa: Beautiful Resort

Hospitality was excellent. Great employees. Food was excellent for all inclusive, lots of options. A la cartes were great! Red wine was good. Fantastic view from our room in main building. Room 317 - Thanks Danny! A lot of walking/stairs, but there were shuttles available as well. Wifi only in lobby was too limited. Also needed more seating in lobby to accommodate people wanting to use Wifi. Would have been better if Wifi available in rooms. Entertainment was very good as well.  [... read more] I like the idea that lounge chairs were not to be held/reserved (signs posted.) Chairs were always available when needed.

Cayo Levantado Resort: Beautiful scenery and grounds

Staff were extremely courteous and accommodating. Food was outstanding with a large variety. Beverages were well prepared. The grounds were absolutely gorgeous. On the negative side, our arrival was horrible. After travelling in a mini van with not enough seats for all the passengers for well over an hour and then being deposited at the check in on the mainland, we waited almost another hour for the ferry transport to the resort. The staff at the mainland handed us a bottle of water. Th [... read more]ere isn't even a bar on the mainland. After a very rough boat ride we finally arrived at the resort. We left our home 12 hours earlier. With a later than anticipated arrival we didn't receive the welcome drink, hot towel or even an explanation of the resort that all other guests received. After being dropped at our room in the dark neither of our keys would open the door and we just waited at the door for our luggage to arrive and someone to assist us. We attempted to order a drink and some food from room service and were told that the bar was closed and room service would arrive in 45 minutes. After an hour and a quarter we called and they made excuses that they were busy. When the food arrived, it was not what we had ordered, was extremely cold and old (reheated hamburger on a dried out bun) and not edible. Obviously, our first impression was not good. On the second last day of our vacation, service was almost non-existent. We didn't receive our turn down service and evening room tidying with fresh bath towels for the morning (our last day). Food at the buffet was not replenished more than an hour before closing and staff was much less attentive to the guests. It seemed that most of the guests left on Friday and therefore the resort was understaffed (perhaps many had the day off). This resort is a considerable distance from the Samana airport and requires transport via ferry which adds additional transportation time. We were required to leave the resort on our return more than 5 hours prior to our flight time.

Viva V Samana by Wyndham: Very poor manage hotel

We arrived at 3.30 pm room not ready till 5.00 pm , Hotel management no help Buffet food very cold Ask for money exchange at front desk got the run around for 3 days before I could get but only 100.00 peso . Only one bar open for guest the front bar was only for the buffet staff Management staff very un friendly Will not return to this resort Poor service at this hotel And the weatjet rep. NOT HELPFUL

Viva V Samana by Wyndham: the worst resort I've been to

the reception area very small nothing but a long hallway . The staff in reception very oncoperative and rude you go and ask for change and they never have any or tell you to come back at at certain time and the same thing no change and they will not change canadian money. They have two public washrooms cleaned once a day not very clean and never having tissue. The buffet restaurant has very little choice in food and always cold. The rooms cleaned not before 4 and the shower never cleaned in the  [... read more]2 weeks we were there. The first 3 days the fridge was never stocked and when we called there answer was it's not the cleaning that fill the fridge which was incorrect because it was the cleaning staff which we saw. The staff barely speak english you have a hard time communicating with them. It rained the whole time we were there my husband was covered in bug bites.

Bahia Principe Explore El Portillo: Lovely week

The Grand Bahai Principe El Portillo was beautifully maintained and all Service was excellent. We enjoyed the Main Buffet food and Beach Buffet, lots of selection and very fresh. Air Canada flights & transfers were great and the Rep at the Resort was excellent. The only complaint from us was the male cat spraying on table and chair legs in the beach restaurant.

Bahia Principe Grand Samana Roulette: Great time!!!

First of all when you arrive to this resort you are welcomed by the staff dancing and given a welcome drink which is a nice touch and you definitely feel welcomed. The views surrounding resort is stunning of Samana Bay and town. The staff are amazing on this resort. So efficient and friendly and hardworking. Can't say enough about them. They truly made our trip. The resort itself is beautiful. Very clean and pretty. The food and drinks were great. Big selection and very tasty. The only negative  [... read more]thing about resort is the beach. Very small and Stoney, not soft sand and the ocean is brown. Not the typical turquoise water we are use to seeing in the Caribbean. So because of this you can't really snorkel. Don't see any fish. As well because the resort is on a cliff, anywhere you need to go has many stairs. There is an elevator to beach which is nice but to get down to the restaurant that is open when buffet isn't, it's 150 plus stairs down. There are little golf carts that they can take u down but very few far between to get one. Besides these couple things the resort was fantastic. We really did have a great time!!!!

Bahia Principe Explore El Portillo: Great resort!!

This resort is really amazing. Rooms are clean, food is great, people are nice and the beach is beautiful. This was our fourth time at this Hotel and we just love it. The only thing that we were disappointed about is that there was a lot of kids this year, don't get me wrong we love kids we have three but we were not expecting to see so many.

Bahia Principe Grand Samana Roulette: Lovely resort

We just returned from our Anniversary celebrations in Samana. We had booked the Roulette option, so we did not know until we arrived at the airport, which resort would be ours. We were taken to the El Portillo. Everything was great, even the weather. Staff was excellent, food was great, no complaints. The only drawback was the flight - Air Canada Rouge. But the wonderful time at the resort made it all worthwhile.

Bahia Principe Escape Samana: Love this place

The Bahia Samaná was glorious. Once we settled into our correct rooms we started to enjoy our trip. The food was the best ever experienced at an all inclusive.the staff were super friendly and helpful in every part of the resort. The beach is small and most people save chairs with palapa early but bathing in the sea was marvellous but could get rough. We had a great time

Bahia Principe Grand Samana Roulette: Beautiful

Absolutely amazing location Close to Samana airport The beach and lounge chairs are plentiful The restaurants and food are top quality A wonderful experience The spa was a great price and great massage

Bahia Principe Explore El Portillo: Beautiful location, but poor management.

The Grand Bahia Principe el Portillo in Samana is situated in beautifully lush green surroundings. The beach quickly became one our favourites with many palm trees providing much of the shade and the mountain range in the background. Overall, the main part of the hotel is aged, but it appears well kept. The resort grounds are beautifully maintained. Our room, however, showed many signs of neglect, most significantly the musty smell, the air conditioning which did not work or worked poorly at bes [... read more]t, the lack of water (no water at all) flowing from the ‘hot’ side of the bathroom faucet, and the broken floor tiles. The view from our balcony was of a dilapidated structure/building (staff residence?). Thank goodness the fan worked to move the air around and the sliding balcony door opened. We spoke with the front desk people numerous times over the first 2 days and nights with no resolve. We asked to be moved several times but each time we were told the hotel was fully booked. Vacationers were checking out (and in) every day, but management refused to give us a different room. We received no compensation, not even a simple apology. Eventually we gave up, which is of course, what the hotel management counted on. Having no realistic options, other than packing our bags and waiting at the airport for 5 days, we made peace with the fact that management really did not care and that we were stuck in the smelly hot and humid room. So, we changed our mind-set and expectations and salvaged our vacation by enjoying the beautiful beach, the beautiful weather and the beautiful Dominican people. It really is beautiful in Samana. Unfortunately, you must pay for your vacation up front, which leaves the customer with little or no recourse when management fails to deliver on the promises they make to entice you to stay at their resort. Our only recourse comes after our stay: We promise to not ever return to the Grand Bahia Principe el Portillo in Samana or stay at any Grand Bahia resort anywhere in the world. The difference between the Grand Bahia management and us? We’ll keep our promise.

The Eurostars Grand Cayacoa: I will be back....

I have stayed at the Luxury Bahia in La Romana, at the Grand Bahia in Punta Cana and a resort in Puerta Plata. Nothing compares to the beauty and service at the Cayacoa. The lush mountains of the surrounding jungle and view of the Bay is breathtaking. The other reviews are correct that your stay may not be perfect. I met others who had issues with WIFI in their rooms, tubs that wouldn't drain or luke warm showers. But the smiles of all of the servers more than make up for any little inconvenie [... read more]nces. This truly is the one resort that I will come back to someday.

Bahia Principe Explore El Portillo: Vacances très appréciées

Nous avons passé une semaine franchement très appréciées. Le trajet de l'aéroport à l'hôtel d'une durée d'une heure est pittoresque et nous permet de prendre connaissance de la végétation, des habitations et de la beauté de l'ile. Les modalités d'enregistrement ont lieu dans l'autobus, ce qui accélère le traitement à l'hôtel. Il nous reste qu'à prendre possession de le clé de la chambre. Nous avions une chambre dans le complexe # 27 au troisième étage, bien isolée, spacie [... read more]use, propre, récemment rénovée. La nourriture était excellente tant au buffet que dans les restaurants spécialisés. Beaucoup de monde sur la plage, quand même un peu tassé. Les restaurants qui donnent sur la plage offre une vue fantastique, service courtois. Pour les adeptes de longue marche sur la plage dans un environnement sauvage, vous serez gâté. Peu d'hôtel autour du El Portillo. Le court de tennis (il n'y en a qu'un seul) nécessite que vous réserviez à l'avance. La qualité de la surface est de mauvaise qualité mais jouable. Les lounges sont nombreux et permettent de faire de la lecture tranquille, ou d'écouter un musicien ou de prendre un verre donc de relaxer et d'apprécier le luxe du tout compris.

Bahia Principe Escape Samana: Amazing resort for some down time!

Lovely resort, with attentive staff and great dining options. Little to do by way of water sports or activities which if you're looking for forced relaxation is a positive. Beautiful views from the sea view rooms wkth gorgeously appointed rooms

Bahia Principe Escape Samana: fantastic resort

by far the best resort we've been too service was unbelievable didn't want for anything would highly recommend to anyone would go back tomorrow if had the time and money.staff always friendly couldn't do enough for you always attentive .for room service very fast and friendly amenities s very clean and bright .also wanting to thank bev for all her help and please thanks for sending us more deals ....if something catches our eye we will probably take it and go .once again a great resort and than [... read more]ks bev.

Wyndham Alltra Samana: Great vacation

My husband and I just returned after 1 week at Grand Paradise. There were some minor problems but not serious enough to ruin our vacation. The resort overall is very nice; beautiful gardens, very well maintained grounds and buildings; comfortable room (building #2). We found the food to be very good with lots of variety and very tasty. The pool and beach area were great. Before you get to the beach, there is a large park-like area with lots of grass. This is where most of the activities were off [... read more]ered. After about 3 days we found out that there are 2 animation teams, one for the French guests and the other for the rest. We were not offered the same schedule so if a guest wants to partake in these activities, they'd have to check the French schedule on the board. This should be mentioned in the "Welcome" meeting..we felt left out. The nightly entertainment was very enjoyable. Overall, the staff were great...very helpful and fun and we enjoyed our time there. FYI - do not purchase the VIP lounge on your return home. This was a ripoff!!

Cayo Levantado Resort: Excellent resort and location

Everything was great. Staff couldn’t do enough for you especially around the pool and beach area. Not that other staff members in other areas were any different. Buffet had everything you could want and Don Pablo restaurant was fantastic. Excellent vacation and would return even though it’s going to go as a family resort unfortunately. One minor problem though our travel agent advised the resort that it was our wedding anniversary. Nothing materialized although we had observed several units  [... read more]throughout the resort with door saches etc for birthdays and anniversaries. Just not us

Wyndham Alltra Samana: Ok Resort

Visited this resort January 14 to January 21, 2018 Pros: Awesome Beach and pool. Staff were cordial however did not go out of their way to be accomodating - example asked for Diet beverages and did not get them in my room until the day I was leaving. Food was great. Cons: Visitors were generally unfriendly example - 99% of visitors would not acknowledge you with a hello in the morning or during the day. No coffee maker in room. I travelled alone and when I went to restaurant for dinner, h [... read more]ostess placed me in table in corner of the room. Really????? If this sounds petty. No. I am easy to please however these little things made my trip less than 100% Ride from airport 2 hours. Just so you know. Bai Principle Roulette is where I would return to. Been there twice.

Viva V Samana by Wyndham: Paradise!!

Modern rooms. Tranquil environment. Super beach. Friendly staff. Great food.In the middle of the jungle with palm trees on the beach. Enough loungers for everyone. Small enough to get to know other guests and staff.

The Eurostars Grand Cayacoa: Great trip

Resort was clean and beautiful. Great time. A few issues with check in. They didn't give us the proper bands and services we paid extra for. The privledge club. The desk manager was rude and made us print out proof that we had purchased the upgrade. Otherwise food is great. A la cartes are great. Beach was beautiful. Excursions a lot of fun. We saw whales!!!