Excellent resort

Very clean and well maintained. Staff was so friendly and raised the bar for service. We couldn't have been treated better anywhere. We have travel throughout the Caribbean extensively and Grand Bahia has always been at the top of our choices. We will return.

A royal treat!

Loved everything about this adult-only resort! Room was comfortable. Food was great! Pool areas were clean and well maintained! Beaches were easily accessible by tramways or an easy 20-minute walk. Exceptional services provided by all staff! This is a place to remember.... It met our expectations.

Perfect winter getaway

Starting with the rooms, they were perfect. We splurged and got the roof-top jacuzzi suite and ended up having our private rooftop patio conjoined with another couple that came with us. That led to some pretty fun private parties. This was also the perfect place to escape to after the one rainy day we had - you can't be cold in a jacuzzi. We had one day without hot water in our room, which included the jacuzzis. That was our only half-negative review of the rooms, though I'm sure it is not a co [... read more]mmon issue. Sian Ka'an was a short shuttle ride from the beach. It was the first time we've stayed somewhere that wasn't beachfront, but it really didn't affect us much. There were only lines waiting for the shuttles if it were about to rain. The food across the resorts was great. Sian Ka'an's international restaurant had relatively small portions (compared to the rest of them) but was some of the best steak I've ever had. The Italian restaurant closer to the beach was incredible as well - we almost filled up on the salad bar before our meals came. One of the best parts of staying at Sian Ka'an was the private beach area. It was in the best part of the oceanfront, close to a fun (though small) beach bar where those working it really enjoyed helping the guests relax or party.

Sian Ka'an is an amazing place to vacation!

The hotel was absolutely beautiful. My husband and I vacationed at the very same resort in May of 2014, and we went back this Jan/Feb 2015 again, and we were not disappointed. The hotel is clean and lovely, the grounds are spectacular, the staff is some of the best we've ever experienced, the food was fresh, tasty and the variety was plentiful. I enjoyed the yoga classes at the Tao Centre while my husband enjoyed the golf. I had the best massage of my life at the Tao Centre, better than anything [... read more] I've ever experienced at home in Toronto. I was able to walk to the yoga class each morning - about a 20 minute walk (you can take the shuttle if you want to) - and the yoga class was followed by either a meditation class or a zumba class. The yoga instructors are top notch, not just kids. This is an 18 and over resort, and we appreciated that fact. We had access to the other three resorts - Tulum, Coba and Akumel when we wanted to party. There is also a centre called Hacienda which houses a disco after 11:30pm, plus various other activities and shops during the day. If you are not inclined to take the tours offered by the travel companies, you can take the "collectiva" or the bus to Tulum or Playa Del Carmen (or wherever) and it only costs $3USD pp. (Ask the shuttle driver to drop you off close to the road in the direction you wish to travel). We visited the beach in Tulum and sat at a patio bar right on the sandy beach, had some tacos with fresh habanero peppers in fresh lime juice, and a couple of beers ... it was heaven. Since arriving home February 6th, we are already trying to figure out when we can get back there. If you book a superior suite, it comes with butler service!!! Ask for Arturo, he was amazing!!! Our only disappointment was to see that other travelers were not tipping the staff. These people worked their butts off to please you, so please reach into your pocket and show your appreciation ... don't be an el-cheapo!!

Highly recommended! Two thumbs up!!!

My wife and I travelled to Riviera Maya Mexico from Jan 26 to Feb 02, 2015 to celebrate a few occasions but specifically for our 6 year wedding anniversary. One of the reasons we decided to go with Luxury Bahia Principe Sian Ka’an is because it was an Adults only resort and we had access to Luxury Bahia Principe Akumal, Grand Bahia Principe Tulum and Grand Bahia Principe Coba. I wanted to make this trip extra special for my wife because it was our 6 year anniversary and I wanted to know what  [... read more]the Sian Ka’an could do to make our vacation and stay special and memorable. I sent an email to the resort on Jan 16 asking if we could pre book our A la carte’s a head of time (at least for the day of our anniversary) and to tell them that we would be celebrating our 6 year anniversary on January 29. I did not receive a reply until one week later; this was a concern because I was already questioning their customer service due to the delayed email response. On January 23 I finally received a response from Public Relations Rep and they apologized for the delayed response. The Rep explained that they were giving priority and replying to emails according to the proximity of the arrival. The Rep also explained that their system does not allow them to pre book the A la carte restaurants anymore. The specialty restaurants reservations may only be made upon arrival at the hotel. The Rep did say that they can arrange and surprise my wife with a bottle of sparkling wine to our room as a courtesy and the room can be decorated by their house keeping staff. Check-in was quick and efficient, with a welcome drink and happy service even though it was close to midnight when we arrived to Sian Ka’an. We had a few minutes before guest services closed but we managed to book our A la carte reservations. We booked Maiko, Alux Gourmet Restaurant located at Sian Ka’an and Don Pablo Restaurant located at GBP Tulum. My wife and I booked a Deluxe Room (most basic room) and when we arrived at the resort we were given room 42323 on the 3rd floor (which is the top floor). The room was in a quiet location, spacious, clean, and had a king size bed. We could have booked a Junior Suite, Junior Suite Superior, Junior Suite Superior Garden or Junior Suite Superior Penthouse but the room we had was just perfect. The room was more than adequate; the bed was comfortable that had lots of pillows and good clean sheets. The room was cleaned every day after returning from the beach with plenty of towels, soaps, etc… The fridge was always restocked fully every day especially the bottled water. We had a different towel animal made every day. Yal-ku buffet had great food with a variety of delicious choices during breakfast, lunch and dinner. Dinner was always themed and there were traditional international dishes from specific national cuisine. Service was always great; staff always acknowledged you and made sure we always had a drink. Maiko was our first restaurant we dined at, the food was tasty, great ambiance, staff was very friendly and service was great. My only recommendation to the Maiko Restaurant is that they should pour less of the 3 dipping sauces they serve for each table. Or, use smaller saucers, as it is a waste. Alux Gourmet Restaurant was the second restaurant we dined at and was the day of our anniversary. We had an early reservation (5:30pm), we were greeted by the restaurant manager who served us some wine as we waited to go into the restaurant by the pool area. There was probably only 2-3 other couples in the restaurant during this time which made it really private. When we were seated at our table it was beautifully decorated with shredded rose petals that formed a heart and other rose petals lingering by the plate settings. It was classy and not cheesy at all. My wife loved it and she was so happy. It was not expected and something that I did not request or arrange. The food was delicious; the servers were top notch and always attended to us, they were very friendly and provided excellent service. Another great touch they surprised us with was during our final course (dessert), they came out with a piece of chocolate cake with strawberries on top and chocolate writing on the plate that said ‘Happy Anniversary’. They then poured some type of liquor on the cake, lit it up and then magic, the cake and plate lit up into a small flame. It was pretty cool and a very nice way to end our dinner. Sian Ka’an and Alux Gourmet Restaurant went over and beyond to make our 6 year wedding anniversary a memorable and special day. Don Pablo Restaurant located in GBP Tulum was the third restaurant we dined at. The food was great, staff was also friendly and provided good service. My only recommendation is that they should have had the ceiling fans turned on because I found it too hot even though their windows were cracked open. On the day of our anniversary we spent the day at the beach and when we got back to our room the bed was beautifully decorated with rose petals formed into a huge heart with a groom and bride towel swan display in the middle of the heart. There was so much detail put into the towel swans and I was quite impressed by the house keeping staff. This was a great touch and made my wife happy. After we had our dinner at Alux Gourmet Restaurant we went back to our room and there was sparkling wine and 3 chocolate covered strawberries waiting for us. The rep did say that they would surprise my wife with a bottle of sparkling wine to our room as a courtesy and the room can be decorated by their house keeping staff. I must say that Luxury Bahia Principe Sian Ka’an delivered and did not disappoint me on our special day. We received this special treatment even though it was our first time at this resort and booked the most basic room. LBPSK listened, took note and made it a memorable day and experience! Cenote Snack Bar had some good eats! The location was convenient if you were chilling by the two centre pools when you wanted to grab a bite to eat. We ate there a couple of times late at night and the server and service was still really great. There was only one server and one cook late at night and these guys are worked, especially when it gets busy. I give them the utmost respect and I don’t think people really acknowledge them or are appreciative of their service. Kudos to the night staff at the snack bar.The only disappointing event (but did not ruin our trip) was the hamburgers we ordered through room service on our 3rd night. Both my wife and I experienced awful stomach cramps, nausea and vomiting from either the burger or mayonnaise that night. Not sure which one, but just a heads up, if you plan to order late room service. A RECOMMENDATION TO SIAN KA’AN: keep your packets of mayo refrigerated, instead of stored in a cupboard. Normally, mayo can be stored at room temperature, but with extreme heat, perhaps it could go bad. The Sian Ka’an Beach was recently moved to the T-shaped pier beside the Akumal beach and close to the Arlequin restaurant (convenient for Sian Ka’an guest to grab a bite to eat). There were no sand whales (unlike the other beach areas at that are not GBP resorts) but a natural reef to block the waves. The beach had nice sand, clear blue water and very few rocks. From what I read and was told the previous Sian Ka’an beach location was much rockier. We brought water shoes and we didn’t have to use them. I was really amazed on what the beach staff does to make this part of the beach area clean and enjoyable for their guests. One morning I witnessed the beach staff and the Animation Team help each other gather the seaweed brought in by the tides, put them in bags, hull the bags up to be picked up by other staff. Again, I give them the utmost respect because I don’t think people really acknowledge them or are appreciative on what they do. The Sian Ka’an beach area is not that big but it’s roped off, there is a little bar area where you can get/exchange your towels. The servers at the beach are friendly and come up to you often for an order. There were lots of fish swimming around in some areas of the water. My wife met a lad in the water that had bread and gave her some to feed the fish and before you know it we were surrounded by a school of beautiful fish. Trolley rides were frequent and fun. It wasn’t a big deal to us that you had to take a trolley to the beach because it didn’t stop at all the other resorts before you got to the beach. The drivers all had their own funny characteristics and were very friendly. We went to see three shows at the sister resorts and we really enjoyed the Fire Show and loved the Acrodance Show. We enjoyed the live bands at Sian Ka’an and the band that played at the Hacienda Dona Isabel. We didn’t think we would get to hear a lot of Salsa, Merengue or Bachata music but we did and we were able to dance. Animation Team was fantastic! Their energy when instructing classes, leading the “crazy" games and volley ball tournaments was contagious and fun! The animation staff were friendly, not pushy and super funny. They made our stay at Sian Ka’an extra special. Considering they work super long hours, you would never be able to tell because they are always “on” performance mode from morning to the late hours of the evening. Luxury Bahia Principe Sian Ka’an experience is much more different than the other sister resorts on the Bahia Principe property. It is modern looking, adults only, peaceful, relaxing, great food, excellent staff and service. My wife and I highly recommend Sian Ka’an for your next holiday, especially if you're celebrating a special occasion!

Just loved the resort

Everything was first class the only problem was the late night snack bar and bar was usually under staffed for as busy as it was and the warm shots of tequila that came out of the kitchen. I really want to get back there for another vacation

Hidden Gem

The food, room quality and staff friendliness at this resort is beyond any other resorts that we have stayed at. The golf course is on site and excellent. This was our second time at the Sian Ka'an and we will be back again.

Beautiful resort

We just finished telling our daughter and her friends about the resort. It was one of the best experiences we have had. The bus service, hotel, food, room, pool, everything was amazing, staff. Thank you for your services. It was a dream worth waiting for, our first honeymoon experience, although we didn't share this with anyone. My husband and I have been married 27 years, this was the first honeymoon we had. We most definitely are thinking of going back some day.

Fantastic Time!

Resort was at max capacity and the staff could still manage to please everyone. Rooms were very nice, modern look, everything worked, free wifi in the room. We went to the beach most days there is always carts available to take you where you need to go, we also never had a single dinner in the buffet we ate in the a la cartes every night, booking was tight but they managed. It is a long drive from the airport but its all along one highway so the transfer is relatively painless. Beach staff are g [... read more]reat there is a section strictly for the guests at the sian kaan and drink service is available. Would definitely go again!

Great Resort!

We have no complaints about this resort. Staff we're great and we're right on top of things. My only personal preference was I prefer music by the pools and in the restaurants. Have one pool be the quiet pool. None of the pools we went to had any music. Besides that it was lovely!

Excellent

The overall atmosphere was relaxing and the staff was friendly and knowledgeable. The entire facility looked clean. I was really impressed with the decore and beautiful surrounding vegetation. Find dining truly was fine dining. The private beach was excellent. A wonderful experience.

Beautiful resort

This resort was beautiful. The food was abundant with ample choices. The rooms were clean and spacious. The pools were beautiful. However, buyer beware. When my husband and I went the resort had been overbooked and we were not placed in the Luxury Sian Ka'an as booked. To make up for this, the staff went out of their way to make it up (gave us VIP status, a private butler, access to all four areas of the resort, unlimited a la cartes at our preferred time, reserved seating at the front for the N [... read more]ew Year's Eve gala, $75 per person credit for excursions and $200 per person reimbursement).

Great resort / service amazing

Grounds are nice, you feel like you're in the forest/jungle, nice birds around the area. Service was great all the time. Golf course was in great shape. Trolley to thE beach or the other bahia resort was fast. Compare to the other bahia I really had the feeling that I was in the best hotel and all staff was providing extra level of service to us. Overall was great, i recommend it

Mixed feelings.

The Sian Ka'an Resort in Maya Riviera was touted as a "5 Star" resort but came up short on several occasions. The food at the daily buffet was good and diverse, the pool side buffet had fewer offerings but still did a good job. The grounds provided privacy for our room balcony and our close location to the main gathering area was appreciated. And although you had privileges at other close by resorts there were never enough lounge chairs. Our resort location made you rely on their shuttle service [... read more] to get you to and from the beach...and many a times we had to "shag" (while waving money at them) for a ride back to our resort...."too far" was always their excuse not to take us. The nightly entertainment was very good.

Every day is an exercise in patience

Nice looking resort but try to get a dinner reservation before 9:00 pm. Every trip to the reservation desk requires an hour of your time. Lobby bar closes at 10:30 even on New Years Eve regardless of the fact it is packed and guest's are enjoying themselves. Golf is not free, $100 for cart. My wife does not play and they charged $45 just for her to ride along. Private beech requires a long shuttle ride only to find out you cannot go in water because it is full of sea weed, and I mean full. Our p [... read more]ictures of this can only do it justice, absolutely the worst beech I have ever seen in 30 years of travel. Our resort had 452 Rooms and an estimated 220 lounge chairs. The leave the towel on a chair at 6 am game was in full effect. Concerns about these issues were taken up with our Air Transat representative and WERE NOT RELAYED TO THE HOTEL....absolutely butch ! Nice rooms, but they take your money and trow you to the wolves on your own. Bring a lot of tip money (and I mean a lot) because without it no concerns get addressed.

Quiet

The grounds are amazing, very well taken of. If you stay at this resort you can use the amenities at the other resorts. If you are there to party, this place is not for you. Very quiet, not much happening but again you can visit the other hotels. The food was the best I've had at an all inclusive. Amazing. I didn't do the al la cartes as I found everything at the buffet. We stayed at in 27 block, not near anything, bit of a hike but we didn't mind. I'd recommend this resort for honeymooners and  [... read more]older couples

Best Vacation Yet

I will start with the service as I feel the service needs to be mentioned first. TOP NOTCH service, as we were treated as Royals. The staff is very well organized and they work well as a team to please the guests. The resort is clean, quiet and small. The pools are large and have a variety of themes/atmosphere (quiet/music or shade) You need to save lounge chairs by 8 am poolside by throwing a towel on each chair. Shuttled to your own beach with butler service (nice treat for us) Best food we ev [... read more]er had. I recommend this resort. The price was great and the resort was just what we looked for for our December vacation! Thanks for the memories. We recommend the all day excursion to cenote/ruins!!

Luxury stay

Very good resort, food is awesome. A-la carte restaurants are the best we ever had. Only negative thing about this resort is bad internet, I would say we didn't have internet at all.We will recommend this hotel to our friend.

BAHIA PRINCIPE - ADULT ONLY HOTEL

The hotel I found was quite isolated and I preferred the Coba or the other associated hotel over the one I stayed at. However, I must say, It was my birthday and they went above and beyond. I was so surprised and grateful. Truly amazing. I feel the front desk staff should be more educated on common questions that may be asked and some of them didn't speak English very well. The info session should have been held at my hotel instead of the Coba. Everyone else had their session at their home base. [... read more] Everything was extremely clean, pools, rooms etc. The other hotels had way more events and activities then my hotel. I spent very little time at my hotel. The pools were not lively at all. Some of them weren't even tended to. Definitely not what I expected. I would recommend staying at the Adult hotel only because of all the perks I received. I was served the best of all liqueurs inclusive, better towel service etc., you also get to utilize all the associated hotel's benefits and all their amenities as well. However I would recommend, visiting all the other hotels associated. All the amenities are closer and within walking distance or a quick trip on the train(golf cart). The event and activity schedules involving all the pools were not on par. They were at the other hotels.

Piece of paradise

This hotel is an excellent price for the quality of service. We went in November so it was nice and quiet and we always got a spot at the beach. Drinks were delicious+ try the mango margarita. If you like a laid back resort this is the one to go to. For some more action you can always go to the activity pools at the other resorts (coba, akumal) or you can visit the hacienda