Iberostar Waves Quetzal: My first time..and will not be my last!!!

I was at first sceptical on going but in all honesty it was amazing!! The hotel was beautiful!! The staff was amazing!! A few people that should be called out was our maid she made our room beautiful every morning including towels made into new animals and rose pedals 🥰 the front desk clerk Fernando was very helpful! The man that worked the bar in the lobby was amazing very high on detail and fast paced and sooo friendly! ALL staff was welcoming and friendly full of Smiles and eager to help  [... read more]with anything! The hotel had amazing and beautiful food every single day and night! The animals in the “jungle” were friggen gorgeous and soothing and exhilarating and overall I still can’t believe how amazing this stay was! I will definitely be coming back and bring a few new people with me to experience what I did! Thank you sooo much for giving me such a great memory of my First ever tropical vacay!! Oh and the beaches 😩😍😍just amazing

Bahia Principe Escape Sian Ka'an: Not Luxury, Not 5 stars

The grounds are beautiful and the pools are nice (did not swim though, too cold) and the floor to ceiling windows in the buffet and Alux look nice. It ends there. We felt unwelcomed the entire stay. We stayed in the luxury superior penthouse with jacuzzi. The room is really dated and needs a good paint job and colorful art. It was so drabby. The AC is loud and there was a consistent screech every 20-30 seconds which we reported to the front desk but it didn't get looked after until 24 hr [... read more]s later by the butler! The jacuzzi is dated and kept draining away. Maintenance fixed it on the last night. Walls are thin, I'll leave that to your imagination what we heard. Beds were uncomfortable, but excruciating back and neck pain for days. Tons of food choices but average (despite Mexico's rep for great food). Trolley takes you to other resorts (BP Tulum, Akumal, Coba) - also beautiful grounds and lobby - beach at Tulum resort is full of weeds and there are bumps in the water to break the waves. Can't comment on other beach. Small casino with bar. Black Jack, poker, roulette and slot machines. 5 min taxi to Akumel is 270 pesos or 18$ USD. Akumel to Tulum 400 pesos.

Royalton Hideaway Riviera Cancun: BEST EVER!

By Far best service we have ever had. Great entertainment, great food, super comfortable beds, great friendly staff! We stayed at the Hideaway and can't wait to go back ! Pools everywhere you turn and bars everywhere as well, top shelf brands of alcohol too... Love this place :)

Barcelo Maya Colonial: Amazing vacation

The resort is beautiful with so many places to walk to and enjoy. The grounds are well cared for and clean. The rooms are good with a very comfortable bed. We loved the pools and beach space. We knew the resort was full but it never felt too crowded. The New Year’s Eve party was fun. The buffets and restaurants were all very good. The service was fantastic and the food was tasty with lots of choices. The staff work hard to make you feel pampered. The New Year’s buffet was excellent with a lo [... read more]t of effort put in to the food selection and presentation. We had an awesome time and would go back for a fourth time. We definitely recommend this resort.

Royalton Riviera Cancun Resort and Spa: Very nice place

Everything was perfect ,we had a amazing time there! I will definitely recommend this resort to all of my friends.The resorts vibe is best suited for those seeking a pampered and an atmosphere of modern affluence. This is one of the best places I ever been!

Grand Palladium Kantenah: Fabulous resort!

The hotel was wonderful. We were a large group and this hotel offered something for everyone. The walking paths away from the “roads” where the golf carts roamed, were great. The food was the best I’ve ever seen at a resort. Eating at a la cartes every night was a real treat, although the “reservation” system could use some work - or at least some education to the users. Bar fridges weren’t restocked on a daily basis as advertised which was a little disappointing, but manageable [... read more]. It was easy to get chairs at the beach or the pool everyday which was lovely. The staff was very friendly and went out of their way to make our stay pleasant.

Grand Palladium Kantenah: Wonderful resort

The hotel was excellent. The way the restaurants are booked could use some work, but the ability to eat in a la carte every night was fantastic. The food was very good and there was something to do for everyone. Getting the bar fridge re-stocked on a regular basis was a bit of a chore. Difficult to figure out how the air conditioning worked but finally managed!

JOIA Paraiso by Iberostar: Some call it a second home

If you are a beach lover it may disappoint primarily due to the Sargassum seaweed which has plagued the Mexican and Caribbean shores this year. The hotel works diligently daily to remove the weed to make the beach as pristine as they can However the service, facilities and food are excellent with three pools, access to an onsite gym and a new gym facility in the complex. Also on site is a PB Dye golf course which has hosted in the past the Canadian Tour, World Junior Matchplay and PGA tour qual [... read more]ifier for the nearby Mayakoba. The course is part of the complex so food and beverages are included and has discounted replay rates for hotel residents Planning to go again

Blue Bay Grand Esmeralda: It is ok

Customer service at frant desk was bad no AC for few nights and it was hot.the room had this smile.which was not good when you do not have AC.at the beach when you want to go to water there was lots of shorp rocks you can not go.the food was good .

Grand Palladium Colonial: Some great things!

We spent Christmas at the TRS section. We had three rooms and were upgraded. Very nice facility however no beach in the TRS section and the TRS section of the beach is a bit of a jaunt. Food was sub par. COLD on more than one occasion. The best part of the TRS experience was the staff they are fabulous. Tram service also a highlight but the food issue needs to be addressed especially at the Poseidon and El Gaucho. Japanese and the French Le Boheme were good, Le Boheme was my favourite. Overall n [... read more]ot a bad experience.

Ocean Coral and Turquesa: Great Place for Family

We were guests at the OCT during the Christmas Break with a party of nine, ages 16 to 76. We dined at the buffet and tried all the a la cartes. The selection of food was excellent and no one complained about the quality which was above average but not quite gourmet. The pool is located near the beach and volleyball court which made it easy to keep the gang together. The property is well maintained and service is always provided with a smile. The hotel is only 20 km from the airport which makes  [... read more]arriving and departing stress free. The beach is wide and good for walking. Like most of the Mayan coast, the ocean bottom does have coral here and there, and on windy days (9 out of 10 during our visit), the water is not clear. Personally, I enjoyed getting out for a bike ride every day. There are lots of quiet paved roads and the the wide shoulder on highway 307 feels quite safe. I even got to see crocodiles in the wild during one of my rides. During the holiday season this is a busy resort with lots of families and young people. However, if you are there for quiet and relaxation there there are lots of locations in the resort where you can avoid the crowd. We were especially grateful that Anne, or agent, was able to secure an ideal room, close to everything, for my wife who is recovering from a number of bone fractures.

Selection Riviera Cancun: Great resort

Amazing hotel. Very clean and well maintained. Hand sanitizer is offered before entering any of their restaurants. Grounds clean and landscaped. Employees worked hard all day, everyday to remove seaweed from beach. Gourmet food was exceptional! Service was great. Staff are friendly and personable. Highly recommend this resort.

Platinum Yucatan Princess: Nice resort

Room - Spacious with separate seating area, modern double-shower room, in room double-sink and tub, enclosed toilet area, double closet space, fridge, balcony with nice view (building #5), clean. Property - Nice and very well maintained, always clean, just the right size, restaurants are nicely positioned together for easy access Food - Buffet was excellent - great options and not the same thing every day, seating very comfortable and nicely spaced out from other tables. A la carte restaurants [... read more] don't need reservations. Ate only at the Mexican (Rodeo) and were surprised when asked if we reserved with the concierge for the nice terrace. Food was overcooked and late. Beach terrace has a nice view and good food. Bars - very good with good variety of international drinks. Service was excellent all around, wait staff super friendly and ready to accommodate. Pool - all-around buildings, well maintained and nice. Beach - not as good as elsewhere. Lots of sea weeds and an undersized tractor to clean them. The tractor made tens of runs on the beach the result being more gases than cleaning. A lot of rocks in the water with one single place on the neighbor Grand Princess side with less of them and where most of the people were getting in the water. No water sports whatsoever. Very good shows with a very professional team (different from the entertainment team). Nice setup for the New Year's Eve party. I am recommending this property.

El Dorado Seaside Palms: Nice quiet get-a-way!

Just got back from a 4 night get-a-way at this resort (Dec. 28-Jan. 1) and my husband and I were very pleased. The resort is very quiet and caters mostly to couples which was perfect for us. The drive from the airport was pleasant although it was almost an hour and a half long. When we arrived the staff was very welcoming and friendly. The lobby of the Sensimar side is very dated which we noticed made some visitors concerned. Our room was not ready as we arrived at 1 pm but we were encouraged to [... read more] go eat and enjoy the grounds. We ate our first meal at Culinario which was absolutely delicious. Highly recommend their ala carte breakfast as well, which we enjoyed daily. The service was excellent, especially Cecilia the hostess. We got into our room a little before 3pm. We were on the first floor and our room had a swim up pool which was a nice touch. The room was very clean and had a Jacuzzi tub. The jets did not work but it was great for a bubble bath. We spent each day on the beach with the exception of one day that rained from morning to night. The beach is small and protected by large sand bags so it is more of a wading area, waist deep. A lot of sea weed but the workers remove it all day and it really wasn't a problem. We got out to the beach early and never had a problem getting loungers however they were not very comfortable. Lizbeth the waitress on the beach was awesome and very attentive. We stayed in the warm ocean water until sunset each day. Little tip is ask for premium alcohol when ordering drinks as we enjoyed Grey Goose Vodka when requested. The 24 hour room service was fast, accurate and of good quality. We really have no complaints. We tipped the excellent service which appeared to be much appreciated but not expected. We normally stay at Sandals resorts but opted for a less expensive trip this time and although the facilities were a little dated, the food, alcohol and service were comparable if not better. Hope this is helpful :) Show less Date of stay: December 2018 Room tip: reseach what type of room you want before booking so there are no surprises

Grand Palladium Kantenah: Beautiful Resort!

The hotel is very beautiful, with three lobbies. Kantenah and Colonial are right beside each other while the White Sands is a fair distance away. The majority of the entertainment and events take place at the Colonial lobby. The service was great, however much of the information seems to be left out. We were told reservations can only be made at two restaurants, Seafood and Japanese; this is actually not the case. You can call 5000 from your room to make reservations at all of the other res [... read more]taurants. The restaurant food was quite good, and minimal wait times at each even without reservations. Alcohol in you room is limited, but you can order a bottle to be delivered to you room if you would like something other than soft drinks, water or beer. Also not information told to us. The location is between Playa and Tulum, so depending on where you excursions are your travel time may be a little longer than some of the other resorts. I always struggle with the value at all inclusive resorts; our family is very active so excursions are a big part of our holiday. While these are very expensive themselves, you loose out of the all inclusiveness of the resort. So it is difficult for me to rate the value fairly. All in all, our family had a wonderful time here.

Bahia Principe Escape Sian Ka'an: It Met Our Expectations with Some Exceptions

The Sian Ka'an was fine. There was a load mechanical banging sound that was very irritating in our suite. This would literally occur at all hours. It sounded like electrical relays...but of an industrial type. It would wake me. Not pleasant. The layout of this resort (maze) is not well marked. We were, as were others, pretty confused about directions back to our suite from the lobby. Many of the staff we met on the paths couldn't really help or didn't know where the suite was. You do, finally,  [... read more]get used to it. I did find the bar staff push alcohol a bit too much. We didn't find this in Cuba, for comparison. It wasn't all of them but a few. There was a big emphasis on this, even at breakfast. Again, by only a few. Who drinks tequila at breakfast? One last thing...we spoke to an American couple about the service at the resort and they found that some of the staff had a little edge as opposed to being eager and service-minded. I got a hint of that a couple of times but we found it dissipated with respect and kindness. My son had the misfortune of playing volleyball with a man who ended up having some sort of extremely serious medical episode (probably heart attack) on the beach. This man dropped right in front of our son's eyes. The response/ readiness of the staff to handle this emergency was pathetic and incompetent. And this cannot be overstated. This man probably died. We can't know if he did and we wouldn't believe what the staff said anyway. This is, needless to say, beyond unacceptable. The attitude among some of the staff was "Oh well, these things happen". This episode literally ruined our last full day at the resort. My son was very upset by what he saw. There is no way anyone could say that everything possible was done to help this man - because it wasn't. As travel advisors with the power to sway tourist traffic I believe it is part of your responsibility to lean on these resorts to ensure proper training of at least a few key people in various areas of the resort at all times or to warn your clients that things could get ugly fast in the event of a medical emergency....let alone the scams that go on with the hospitals, doctors and medical transport in Mexico. It's really unbelievable what goes on down there with most Canadians blissfully unaware of the potential for disaster. Do some online research first. And, thank God, most of us won't have to suffer any of this. But for those who do? The worst nightmare of their lives. This is real. We watched it. Although the physical amenities and food were fine it is this last issue which would cause me not to recommend this resort or, in fact, Mexico as a destination. We will be considering this more thoroughly but feel other destinations might be more suitable for us. We realize that there are issues throughout the Caribbean and that there is poverty and corruption throughout many of the Caribbean countries. It is not a perfect world.

Grand Sirenis Mayan Beach: generally good

nice site, great service, great room, clean, marginal open buffet food, great la carte dinner. now i need 200 characters to submit, blah blah blah blah blah blah dhdgebu djdndo sjuujsn djujdbd sisjubs

Sandos Playacar Beach Resort: Better than OK

Food was good and as long as you headed to dinner before 7, was ok to get into all of the a la carte restaurants. Beach was fabulous but the Elite Club took over the section closest to the resort along with the main pool so everyday we had to walk past to get to and from. The pool in the family section by the beach was nice but they didn’t have a proper food offering there so you had to leave the beach to eat lunch. Pools were also not heated so getting in was “brisk”. Rooms were a goo [... read more]d size and sufficiently appointed but not luxurious. We were with our (almost) adult children and their room was close but they didn’t give us adjoining rooms which was irritating. Staff was uniformly pleasant and helpful and it was a short trip into Playa del Carmen if you wanted to venture in. The town is very built up and touristy so not much authentic Mexican culture to be found there. Overall it was a very good vacation and we definitely enjoyed ourselves and we would go back, but would probably look at other options first.

Hyatt Vivid Playa Del Carmen: Very Good Resort

Beautiful resort, Very clean grounds and pool area, the room was very comfy and was well stocked with drinks. The food was okay, the beach area got crowded with the locals so therefor we had to move back up too pool area. But overall a nice resort.

Bahia Principe Explore Coba: Excellent place!

The grounds were always in tip-top shape. Line ups to get drinks always moved quickly and smoothly. Restaurants were amazing + buffet had tonnes of different food. A lot of different pools, so you're bound to find at least 1 that suits your needs. Shuttle to the beach only takes around 5 to 10 minutes.