Grand Palladium Kantenah: Great place

Housekeeping was not good. First day we arrived we waited 2.5 hrs for our room to be ready only to go in and c that there was someone else’s hair in the tub, floor was very dirty & sticky, as was the table. The balcony was very dirty not swept in a really long time. I requested housekeeping to come back & clean and nobody showed up, also when he/she did come we tipped good for that week, but not everything was cleaned! And most times we had to get our own drinks for the fridge, he only showed [... read more] up 2-3x during our stay . As for housekeeping - a score of 3 out of 10! Also coffee & condiments? I had to go to the front desk every day and get my own until I insisted onth bringing me some for everyday of my stay . Also went to a restaurant on the beach side and I was sick for two days after I eat when you’re vomiting the food that you actually ate at the restaurant and you know exactly what it is I had all the symptoms of food poisoning also when people go to the pool side and they reserve a chair with a book and a towel on it and it sits vacant from nine in the morning till five at night something needs to be done about that

Ocean Riviera Paradise: Beautiful resort!

People were very friendly and helpful Resort was spotless and well kept The restaurants were clean and loved that u didnt have to make a reservation for specialty restaurants ( except for japanese) If i had to point out something to improve, it would be the temperature of the food it was not hot at best luke warm Tours were good and on time Timeshare people backed down once you said no and were observant of your space It felt very safe Entertainment was great the shows were best i have  [... read more]seen at any resort

Ocean Riviera Paradise: Decent resort

Hotel was decent. I wouldn’t say it’s 5 star. Food was bland, had a hard time finding food that I liked. There was only one restaurant in the resort which I really enjoyed my meal. Staff were friendly.

Ocean Riviera Paradise: Not what I expected

The resort itself is very nice. It’s big and has good shows and activities. Pools and beach is good. but The service and food is not the best. We paid for privilege and the room wasn’t even set up ready or properly clean. I highly recommend to get the privilege if you are booking this resort. Manager Carolina was very underestanding and she helped us with our issues but we were told the next day that she is gone for a week. We were supposed to get certain things sent to the room but it didnâ [... read more]€™t get send on time. Also the reservations for the restaurants got mixed up. Overall the resort itself is good but the food and service is not more than 3 star.

El Dorado Casitas Royale: Great May to Spend Xmas!

We recently celebrated Xmas with our family at El Dorado Casitas Royale. Visually this is one of the most beautiful and well cared for resorts that we've stayed at. The landscapers and grounds crew do an exceptional job making sure everything is groomed to perfection. We have stayed at this resort several times and have always enjoyed ourselves that we keep coming back and never hesitate to recommend this resort to our friends and family. The rooms are well decorated and very clean. The foo [... read more]d/restaurant selection is very good although sometimes there is some confusion when ordering but usually we find the food is delicious and beautifully presented. We stayed in the Presidential Studio section where our butlers - Ivan Ramirez and Xavier - made sure we were pampered and very well taken care of. Our pool bar tender - Rueben - was very attentive and also provided first class service. Already we're looking forward to our next trip!

Barcelo Maya Colonial: Beautiful Resort!

We enjoyed our stay at the Barcelo Maya Colonial. The resort was very clean and the beach was beautiful! The staff were friendly and warm and the food was good! Octavio went out of his way to serve us any time he saw us and he was a wonderfully friendly face to see in the lobby! He was very resourceful and always very helpful!

Bahia Principe Explore Akumal: Amazing Resort - With some issues

We had a super vacation, once we got past the rooming issues. First of all Ill start with the positive and truly if you are in the right place of mind, the positives did end up outweighing the negatives. The beach was amazing, the food was great and there was always something to do. We played tons of beach volleyball, water aerobics and spend some time touring the other facilities. We were never bored! The only negative was the 4 room changes in 4 days. First room had a leak in the bathr [... read more]oom ceiling. Second room had no air conditioning. Third room only had single beds, and lastly the 4th room was perfect! The front desk was not very helpful or sympathetic to the fact that each morning we were packing and moving, which made it totally frustrating. We chose to move past the annoyances and enjoy the weather and beach!

Occidental at Xcaret Destination: Disappointing resort

The grounds were nice and the staff were friendly. However there were many problems with this resort including: no hot water for showers, only 1 pool for non club members, not enough deck chairs and pool space available for non club members, washroom at beach was for club members only, the lobby buffet was hit or miss, main pool should have another bar, ala cart restaurants do not take reservations. The resort is over priced and I would recommend other resorts over this one.

Bahia Principe Explore Tulum: Great as usual

There were just a couple things a bit disappointing but overall great as usual. This was my 7th time to the resort, joining me were 2 guests I introduced to the facility last year. There is always as much or a little as you choose to do which is one of the best features. Drives and snorkeling right from site was a plus for my brother who joined me this year. He has been to Coba 2 other times. It seemed quiet, could have just been time of year. Pool and beach area next to Tequila restaurant w [... read more]as nice and quite, some nice relaxing days. Food was great! Alacart never disappoint. Our room was 3901. I had requested 2 beds but room had a king. The check in desk had no desire to change our room. I should have asked when at main lobby getting our keys to work. The room was not ready when we checked in at 7pm. Instead of changing the room for us they brought on a small twin bed. My 6' tall brother was a good sport and stayed on it for our 9 days. This room was very noisy with services at back door to Tequila restaurant, early in morning and not a great view. I know the resort well enough now to request a better room, especially when it is not busy. Good value, good guests, good staff. I'm sure I will return.

Hotel Xcaret Mexico: Fun Filled Week Of Adventure

EXCARET RESORT We vacationed here in August of 2018. The resort is relatively new, so the rooms are in excellent condition, the numerous pools & grounds are well maintained, the food was very good, the sandy beach area is somewhat small but clean, the water was warm & relatively clear but nothing to see when snorkelling. The inshore waterways were good for swimming with sandy beach areas. The snorkelling here was OK near the rocky shores but the water was somewhat cloudy. Kayaks are free to  [... read more]use on the river & there are also waterslides that drop you into the river. The one shortcoming at the resort is the lack of public washrooms near the pools. Most times we went back to our rooms for washroom facilities. However the main reason for booking this resort in my opinion is the numerous adventure outings that are included in the package. My wife & I (both seniors) travelled with our daughter, son-in-law & grandson (age 8). They wanted to explore the various parks & go on excursions, so my wife & I also went along. I must say that we had an extremely busy, fun filled week of adventure. I suggest wearing water socks – something that won’t fall off during various water activities as well as on the zip lines. We basically wore water socks & swim suits all day long at all the excursions except for the trip to the Tulum Ruins. A waterproof camera is a must but you may not be allowed to carry it with you on some activities. There are photo packages available for Hotel Xcaret, Xenotes, Xplor etc. The shuttle bus runs about every 30 minutes from Hotel Xcaret, stopping at Xenses Park, Xcaret Park & then Xplor Park. We went on a half day guided Mayan tour to Tulum where we learned about & explored the ruins. This tour must be booked in advance. There is also a tour to the Chichen Itza ruins, but this tour is an all day tour. This tour involves a 3 hour ride there, a 90 minute guided tour, 60 minutes to wander around, 45 minute drive to a town for lunch, a stop at a cenote & a 2 hour drive back arriving at 6:45 pm. We did not go on this tour but my other daughter was here previously & while she was impressed with the ruins, it proved to be a long hot day. This tour must be booked in advance. We went on the Xenotes all day tour. At the first cenote we rappelled down into the cavern where we floated in the cenote & viewed the rock formations and bat colony. Our daughter, son-in-law & grandson had fun jumping into the water from a 10-foot high ledge. At the second cenote we all zip lined numerous times into the warm waters of the cenote. Our 8-year-old grandson who only weighs 60 pounds was stranded about three quarters of the way down and had to let go, dropping about 15 feet into the water. It didn’t deter him at all as he repeated this zip line thrill at least 5 times. At the third cenote we swam in the warm open waters & made our way into an underground cave. Afterwards we kayaked up & down a river gorge. At the fourth cenote we went down a short water slide that dropped us into the warm water. We then walked up a trail to a cliff where we zip lined back down towards the water until we had to let go and splash back into the cenote. This was followed by a swim in the cenote & cliff jumping for the brave ones. This was a super fun day for all the family & one that we all would do again. Life jackets must be worn for all water activities & are provided free of charge. For lunch a very good jungle picnic was included. This tour must be booked in advance At Xel-Ha we climbed to the top of the lighthouse where we enjoyed the view & then went down the enclosed spiral water slide. We tubed down a lazy jungle river down to the cove or you could also swim down a mangrove-lined river to the cove. We really enjoyed going down the zip lines & splashing into the warm cove water numerous times. The cove also has cliff jumps into the water for the brave (my daughter, son-in-law & grandson), a rope challenge course over the water as well as snorkelling in the cove. There is a jungle bike ride. All food & drinks are also included. It’s definitely worth spending a full day here. This tour must be booked in advance Xplor Park: The shuttle takes about 15 minutes to get to Xplor Park from Hotel Xcaret. At Xplor Park we swam in an underground river that featured caves & stalactites. There is a spelunking hike where you can explore caverns featuring stalagmites. We paddled down an underground river on a raft. We zip lined on two courses, each comprised of seven very high towers. The towers are very high so climbing the stairs may be difficult for people with health issues. Some of the zip lines, you end up splashing into a pool of water. We also enjoyed the hammock splash & got to drive an amphibious jeep on a hilly, twisting, muddy jungle course. Helmets & life jackets are provided & must be worn for all activities. Free lockers are available as well as a change house. Suggest wearing water shoes. Buffet & drinks are also included. You can come and go using the shuttle but we spent the whole day here. Lots of fun for everyone. Our daughter, son-in-law & grandson returned after supper to experience all the activities lit up at night. This was called Xplor Fuego. Xcaret Park: The shuttle takes about 10 minutes to get to Xcaret Park from Hotel Xcaret. At Xcaret Park we swam in an underground river featuring a maze of caves & tunnels as well as fossil formations. We snorkelled in a shallow inlet that had lots of fish for viewing. This park also had a butterfly sanctuary, a bird aviary, a sea turtle cove (gigantic turtles), a shark pool, a coral reef aquarium, a Mayan Village & Mexican Cemetery. You are able to see jaguars, pumas, tapir, deer, flamingos & various other animals scattered among the discovery trails. There are various shows during the day. At night we viewed a spectacular tribute to Mexico Show. Another fun day. Included are food & drinks at the buffet restaurant, but anywhere else in the park you have to pay for food or drinks. Suggest wearing water shoes. Xenses Park: The shuttle takes about 5 minutes to get to Xenses Park from Hotel Xcaret. Here you get to experience 50 various mind-blowing activities that you have to see to believe. One of the experiences involves you feeling your way through a pitch-black tunnel in bare feet & wearing only a bathing suit. It takes about 10 minutes from one end of the tunnel to the other end. This experience is not for anyone who is claustrophobic or afraid of the dark. I will admit I had to pause about half way through and take a breath but I am glad I did the activity. You can also explore a labyrinth of lit underground caves & caverns. You can fly like a bird when strapped into a zip line harness. You can enjoy a natural spa as you float down a river of salts, followed by floating in mud & ending in a shower of fresh water. You can walk through a town where keeping your balance will be a challenge. This town has four fun houses to experience. You can go down an exciting water slide in darkness, not being able to see which direction the next turn is going to take you before you end up in a refreshing pool of water. You can experience all this in a half-day visit. Again another fun outing. Suggest wearing water shoes. As you can see from the write up we were out of the resort 6 of the 7 days enjoying the tours & parks. All these tours & parks were all inclusive in the Hotel Xcaret package. If these tours or parks are not something that you are interested in you may want to consider another resort that may be cheaper.

Occidental at Xcaret Destination: Beautiful Resort

This was my first time on an all inclusive resort (and in Mexico). The resort itself was beautiful, very tropical and surprisingly full of wildlife. We stayed for 7 nights & really enjoyed the experience. The food was great, the people were very kind and helpful, and it always felt safe and comfortable. Our concierge in our building were amazing. Two lovely ladies - Evelyn & Alma. They were always smiling & happy to be there and give advice on where to go or what to do to make sure we have t [... read more]he best trip possible. Along with that the cleaning women were wonderful. Our main cleaner was Isabelle and she was always making sure we had a clean, fresh room to walk into whenever we needed. The extra activities and excursions were pricey, especially in a different currency (mostly USD) so it was disappointing realizing we were spending so much money on not even a full day of activities. We instead went into the city & bought our excursions through the local people. This was a better deal for your dollar. But all in all the hotel was wonderful and very beautiful. A great and relaxing place to stay for the week.

Barcelo Maya Grand Resort: Fabulous Getaway Spot

Barcelo Maya Grand Resort gets a 2 thumbs up 👍 Buffet choices for all 3 meals were amazing and staff were so friendly. Beaches are white sand with many chaises available all the time Pools were great, Lots of places for little kids to play Resort very well maintained and very clean A relaxing place to unwind Would go back in a heartbeat

Iberostar Waves Paraiso del Mar: A Beautiful Resort!!

The Iberostar Paraiso del Mar is hands down, a five start Resort!. We stayed the last week of December and into the New Year. I can't say enough good things about this resort. It was my first time travelling at Christmas and I thought it was going to be incredibly busy but this resort is so big, you never had to wait for anything and it was never crowded. We shared the pool and restaurants with the Iberostar Beach Resort. This resort had a mini mall and more restaurants we could use, in [... read more]cluding a taco bar, burger bar, ice cream and crepe bar, casino, spa and gift shops. The grounds of the resort were always cleaned and well maintained. Lots to look at, very picturesque. Trolley carts with drivers were always available to take you anywhere around the resort if you didn't want to walk. The staff and servers were so kind and generous. Always made sure you were well taken care of. We always tipped well to show our appreciation. The food was amazing. Always something new to try. I recommend the Japanese Restaurant as one of your a la carte choices. The waiter taught me how to use chopsticks. I ate my entire meal with them. The chefs put on a fabulous show and the food was incredible. If you didn't want to eat at the a la carte restaurants you could always go to the buffet. It was large and had endless delicious food choices. The pool was incredible. I stayed in the quiet zone because I wanted the opportunity to relax and read. I purchased a float at the pool side store and floated my way to the swim up bar frequently to enjoy one of the many delicious drinks they offered. (the quiet area has one of the 3 swim up bars in it) . If I wanted some excitement, I floated on down to the other end of the pool area where all the games and music were happening. Foam parties, aqua swim, ninja warrior games. Always something going on. We had a standard room that was located closer to the buffet, lobby and theatre. Fresh sheets and towels everyday Mini bar stocked everyday. It was like walking into a brand new room each and every day. You cannot hear your neighbours. The only noise we heard was in the evening from 9 to 11 pm from the theatre when they had big shows. It didn't bother us and was not too loud. We were located on the 3rd and top floor of the villa. By the end of the day, we were tired and did not want to climb the stairs, but it was not the end of the world. We did not spend a lot of time at the beach. Although very beautiful, it was quite windy and the waves were pretty big. The red flag was out most of the time so you could not go in the waves but it was nice to walk in close to shore. The seaweed was a problem on shore I think because of the water conditions. There was always workers trying to clear it. It was not mushy or smelly. It didn't really bother me. You just had to walk through it to get to the water. (Maybe 2 feet wide. I guess you could describe it as rubbery plant like). I would definitely recommend this resort for families or couples and I would be happy to visit again.

El Dorado Seaside Palms: Very Pleasantly Surprised

We went to Sensimar Seaside Suites a little apprehensive since our previous few times in Mexico were at another adult only all inclusive. I am very much a "if it's not broke, don't fix it" kind of person, but here we were trying something new. My initial impressions were not great but looking back, I was comparing my stay here to my previous stay at the other resort where I was very familiar with the surroundings. At Sensimar/El Dorado we felt a little lost. It's not big as far as the number [... read more] of people, but the resort overall is quite large so navigating around was not always easy at first. But as the days went by and I got to talking to other guests and hearing their reviews on the restaurants and becoming familiar with where people were gathering after supper we started to really enjoy ourselves. The food was absolutely incredible. I think I would rate it higher than our other experience. If you like meeting others, this place was perfect. I like making new friends and there was no problem her because you saw people frequently. We played beach volleyball every day and the beach itself was great. I went snorkeling a few times and when the water was rough I stayed within the barricaded area where the waves were calm and saw plenty of fish, and when the waves were calm on our last day there I swam out to the wave breaks about 400 yards from shore and there was treated to an incredible amount of different fish. It was excellent. I went kayaking one day and enjoyed that a lot. My wife was more comfortable relaxing and reading on the beach so she got to enjoy that. The loungers were hard to come by if you were not up early but as the week went on the resort got less full and the beach seating became more available. We did not sit by the pool at all so I have no comment on that. The service on the beach as far as drinks goes was lacking, but I had no issues going for a short walk to one of the bars and refilling our drinks. The pina coladas were great and others seemed to enjoy the icebergs a lot (margarita beer mix). Our room was a little dated, but we spent little time in there. The beds were super comfortable which matters most to me. We took advantage of the jacuzzi tub in our room a few nights and the showers were big which was great. Overall we had an excellent stay and would gladly go back.

The Reef 28 Playa del Carmen: We loved our stay!

We truly enjoyed our vacation at Reef 28! Biggest plus was the hotel's location - right in the centre of town. We walked 5th Avenue every night and loved the diversity of the tourists here, the great restaurants, hopping nightlife, and happy vibe all around us. Beautiful rooftop pool was very clean, heated, and chill. One thing they should consider is that not everyone likes techno 7 days a week... The music volume was fine for us (although I read reviews previously suggesting it was too loud) [... read more], but we would have liked more musical variety (even some Latino tunes would have been neat!). The food at the hotel was delicious - we liked the Mexican restaurant most and looked forward to grabbing seats outdoors for people-watching. Premium drinks were awesome. The service was a little/very slow on some days by the pool (some drinks never arrived at all, or the order was mixed up), but the restaurant service was excellent! All in all, it was such a super vacation that I really can't fault this hotel for much. Even the bracelets they gave us were trendy! :)

Hyatt Vivid Playa Del Carmen: Needs updating

The hotel was nice but definetly needs renovating, it’s outdated, the food in the specialty restaurants was delious but very small portions, the best meal was the lobster and steak on the beach with Jazz music but we had to pay 125.00 a couple but it was worth it, I highly recommend it, don’t do fondue nite not worth the price, amazing entertainment every nite except Karoke nite don’t go, it was a bunch of drunks trying to sing, also there’s lots of seaweed on the beach but they try real [... read more]ly hard to clean it up.

Royalton Hideaway Riviera Cancun: Overall Good Stay

We enjoyed our week stay. 1. Very nice employees . 2. When reaching out with concerns we always received a follow up call to the room. 3. Food was very good , plentiful and well presented 4. Beach front was a 7/10. 5. We would say a 4.5 / 5 stars 6. Resort is starting to show age.

Royalton Hideaway Riviera Cancun: Hideaway at Christmas 2nd time around!

This is for sure one of our most favourite resorts to go to! You are treated so kind and the staff and everyone go out of their way to make you feel like you are home! We had a bit of a hiccup on last day but they rectified that situation within a half hour and we were well on our way to enjoying our last day and night there with a few extra perks. The entertainment was a bit different than last year but just as great!. The food all was wonderful with the exception of one disappointment at [... read more] an ala carte but in reality wasn't the food but delay with service but not bad enough to ruin trip by no means. We felt bad as we always tip and didn't that particular night. Last year that had been one of our favourites. Sure it will be again. Christmas eve dinner was very nice at the Dorado. Want to give a shoutout to Mauricio and Lilianne who took very good care of us at the pool . We always had towels and a great spot we happened to like at the pool. At the buffet some of our favourites was Ivan, and Alberto and Sergio. Some our favourite bartenders and bar staff was Joel, Henry, Gwendy and of course George. They all were great ! Just need to start writing down all the names so can make sure each one gets recognized. Even on arrival I think Adrien or Adriana checked us in and was very helpful and gave us a wonderful room and our friends who accompanied us and it was there 1st time. Cant wait to go back again....maybe next Christmas and we have a few more to maybe take next time. Love it there at the Hideaway!!

Dreams Riviera Cancun: Dreams

Hotel was good. Rooms good. Food just ok. Longer hours would be better with kids wanting to eat earlier than 6pm and before 8am. Beach was very good and pools where great. Staff was friendly and helpful

Grand Sunset Princess: Fantastic resort with something for everyone!

I am an avid traveler(3 times a year) and I must honestly say that Grand Sunset Princess was by far the best resort I’ve stayed at in the last 5 years. The pros: great drinks concocted perfectly,wether it was a bloody ceaser,mojito,pina colada or any of the featured cocktails everything tasted perfectly balanced and delicious! The various restaurants that are available for reservations we’re most definitely a hit! La Vaqueria was definitely the star of the show. I ordered a beautifully cooke [... read more]d rib steak that was extremely delicious! The Miso resto with a hibachi grill and trained flare chef was a great show to experience and the food was lovely, Mexican was very tasty as well and so was The Fondue. The only letdown was Mama Mia the Italian resto, it lacked flavour and was not good at all( although the service was impeccable) . The nightly entertainment was always on point and had a lot of different shows that most other resorts don’t even try to attempt. Besides the typical Grease show that is prominent in every vacation destination they had a variety of different shows to offer that I’ve never experienced in all my years of staying at resorts. The Horror Show was a real treat and had me enjoying every minute of it. The only show that I found was not up to par was The Aladdin show but it still gets an E for effort. The 24hr snack bar was a lifesaver on many nights and so were the BBQ stations by the pools every single day. Beautiful and spacious rooms. And all the employees were super friendly and enjoyable to talk to. Cons: For some people the resort may seem like a huge city that takes time to navigate and you can easily get lost( I timed myself walking from the beach to the lobby and it took a solid 40 minutes) for people with limited mobility it can be a real problem. Honestly that’s it for cons for me everything else was highly enjoyable I’ll definitely come back if ever go to Riviera Maya again.