Melia Las Dunas: Beautiful resort, beautiful country!

Hotel grounds kept up beautifully-gardeners out every day. Units updated as needed-painters on site. Food options tremendous-only the pickiest eaters would have trouble finding something to eat. My daughter is Celiac and had no issues with the food. Kitchen staff available for consultation re: food requirements if necessary. All staff consistently helpful, friendly and a pleasure to deal with. This was our 3rd visit to this hotel and I highly recommend it to everyone. Don't be put off by the dis [... read more]tance of the hotel from the airport. The 90 minute ride is a wonderful tour of the Cuban towns and countryside. I put my camera on record through the towns. Loved all the colurs on the houses and iron work on the windows and doors. Highly recommend the excursions available-day trip to Havana, tour of Remeidios/Santa Clara, catamaran.

Playa Cayo Santa Maria: Beautiful resort

Hotel is newer, well maintained, ground is nice,food is good,and beaches,well,just amazing.White,fine sand stretch for kilometers,and shallow worm water for hours to stay in. Staff is nicest, we had so far, in Cuba and this was our 6th trip to the island.

Memories Paraiso: Great vacation

The beaches are very beautiful, and clean. It seems that wherever we go, be it the Dominican Republic, or Cuba, the bartenders in the lobbies always seem to be the crabbiest people on the resort. This resort was no exception. But they are easily avoided by sitting at a table, and being served by any one of the VERY friendly waiters and waitresses. The food was very good, if not a little repetitive after the 5th day. We had a problem with our first room (noisy air conditioner, really bad mold in  [... read more]the bathroom). But onevisit to the customer relations desk, and we were moved right away to a better room closer to the beach. Overall, I would say that this resort lives up to its 4 star rating, and we would definitely recommend it to others.

Playa Cayo Santa Maria: MEMORABLE JELLYFISH

We stayed from September 26th - October 3rd. The beach and water was very clean. However, 3 out of the 5 days we were at the beach, there were jellyfish every 30 metres! Of course, I was stung by jellyfish on my entire right side of the body when the waves came in. Went to customer service, they said nothing can be done. Offered NO HELP OR ADVICE. They did say I could go to the hospital but I would need to take a taxi...however when I asked for the Taxi, the front desk said there is no taxi avai [... read more]lable. So I went back to my hotel room and suffered. On top of that, the same night, I saw a HUGE COCKROACH that's the length of my palm inside my hotel room! Horrible stay with poor customer service!

Playa Cayo Santa Maria: amazing

We just want to give our feedback regarding our stay at the Hotel Playa Cayo Santa Maria in room 1433and our children in room 1431 during our stay from September 6 to September 13, 2014 as this was our second time coming back to the resort. When we arrived at the hotel, we already felt the warm welcome by the staff (front desk and the bell men). We were given bracelets and taken to our room very quickly. The hotel is very clean and very spacious. We never have any problems with the staff at the [... read more] front desk as mentioned in other reviews. At the main buffet, Yacdelys the hostess that took our order and served drinks, greeted us. She was very friendly, approachable, have a sense of humour and attentive. We were surprised that when she asked our names that she actually remembered them thru our stay. Her memory of what we liked to drink was great and never had to ask. Our room was fantastic and very impressed with the partial ocean view, near to the beach. We booked the ala cartes right away and ate at the Asian and Seafood, all the meals were delicious. The food in the buffets both at the beach and the hotel were great. It was nice they had a section serving Cuban food. The fruits were the best, Mango, Papaya. During the night buffet we asked our server Yacdelys for mango and were informed that there was none available but she then went out of her way to find a mango for my wife from the fruit bar and we had the mango at the end of our meal. And another memorable time is that day going to the beach we stopped for Panini’s and spoke with a server named Rodney who talked to us and was very kind, every day we would stop by and he would remember what kind of Panini’s we liked. At lunch we remembered familiar faces. We spoke with Ricardo who was very friendly and promised to sing at the gala dinner next time. We had a great time at the gala dinner and loved the live singing by the hotel management staff. We did see the shows in the evenings and they were very entertaining. We have noticed that the staff including the animation staff truly makes the difference to ensure that everyone had a great time including the small children. And we could tell that the staff are very friendly, caring, dedicated and very hard working people. At the 24 hour snack bar Jordant and Yoan always had a friendly smile and was talkative to all people at the resort. We even meet an old friend from the Las Dunas now working at the hotel ( Freddie) also working at the snack bar. The beach is stunning and there are plenty of space for loungers without playing the towel game During our stay, it finally dawned on us that the most important thing about a vacation is not just the location or the facilities or the quality of the food and drinks or the level of entertainment or many other factors. (All of which the resort excelled at.) The most important thing is the people. The staff at Hotel Playa Cayo Santa Maria was exceptional. They went above and beyond in every aspect of our vacation and made us feel at home. (Just to mention a few, Yacdelys, Jordant, Yoan, Rodney). We also stayed at the resort from Sept 20 to Oct 4 and were upgraded to an ocean suite room 1451 as return clients. There were so many servers that we should mention David (lobby bar) Luis Mario, Osmany(captain) Oscar, Alain (pizza) Manuel, nuirkis, Jenny, Ernesto (24 hrs snack bar) arias, Elizabeth and jarwarsky (chambermaids). And there were plenty of more but we could not remember their names. L Thanks once again for providing us a great vacation and will tell others to stay at your resort.

Memories Paraiso: Royal traitement

Very nice and clean hotel the rooms are spatieuse and clean the bar in the room all wish full the restaurants are good and the buffet is very nice varieter ( l'obster shrimps) the staf friendly we enjoy the most beautiful beach all the activities salsa leson in the beach and aquoi fitnesse good value

Melia Buenavista: Beautiful resort

My husband and I have been to Cuba around 15 times. Naturally some of the hotels that have been our favourites are getting older now, so we decided to have a change. And wow, are we glad we did. At the Melia Buenivista, the room we had was beautiful. We loved the outdoor shower area. The bed was big and cozy. And it was soooo clean. The staff was amazing, helpful and friendly. We preferred the big beach....it is like being in an island paradise. One pool was a great area to socialize and play vo [... read more]lleyball. The other a short distance away was deliciously quiet with some shade.....perfect for just lolling in the water. Night-time was quiet, which was just super, because we don't party much. We looked up at the stars instead. All in all...I would recommend it to anyone who wants a nice, quiet vacation in a beautiful place....all the while being wonderfully cared for by the staff.

Melia Las Dunas: Awesome resort...

This was our third time returning to Melia Las Dunas. The staff were very accommodating and friendly. No disappointments. The ocean was breath taking but September jellyfish visit. Our goal was to get some R & R and mission accomplished. Can't wait to return.

Memories Paraiso: Very satifly

The ground in everything Was very convenient and they Was very helpful to change the room Because we want a king bed,was no problem So very satifly the staff was very polite We did have our table reay for us everytime We when for diner .

Iberostar Selection Ensenachos: The best in Cuba so far.

Everything OK except the front desk service. The food and the beach were the best. The entertainment and the lobby environment were amazing. The resort contains a large area and as such it is not convenient walking to every amenity. Improving the car service is a must.

Melia Las Dunas: Great resort and friendly staff

We had a great time at the resort and would go back again. Everyone was very friendly and we met a lot of nice people while we were there. The staff were very professional and the service and food was very good.

Melia Las Dunas: Love this Resort and the staff!!!

Rooms are Good, the beach is spectacular, the selection of food and drinks are good. The entertainment will get you on your feet. Lots of space in the pools. The staff are very friendly and helpful. Some of the nicest people I have met to date are staff at this resort. I have been to Melia Las dunas TWICE and I plan to go back again and again!!!

Royalton Cayo Santa Maria: Clean Relaxing Prestigious

Now, if they can only do something about the sunset grill (especially service) I would also like to see a buffet like serving during the day at the sunset grill, or maybe even at night to help improve on the service.. Other then that, immaculate beach, very clean and quiet resort, attentive and caring staff, relaxing atmosphere, i recommend and hope to be back someday soon!!

Melia Buenavista: Outstanding service

Extremely clean and decorated beautifully. The service was the best I have ever received in 22 all inclusive trips. The room was beautiful and huge. Loved the extra touches like slippers and bathrobes. 24 hour room service was great. I will go back.

Melia Las Dunas: Finally a week of summer

Had a great time , price was amazing ! Beach gorgeous , food good , rooms clean,pools fabulous and no people around ,. About 120 chairs at the pool and only 10 people , my kind of peace . Came home well rested and tanned

Iberostar Selection Ensenachos: Great Resort

Great resort. We have been there four times now. Beaches are the best I've seen in Cuba. Food not as good as in the past, but still quite good. Service great. Staff are so friendly. A bit run down now, but still quite nice.

Iberostar Selection Ensenachos: Beautiful place

We visited Santa Maria Cuba from Sept 1-8th 2014. The resort is beautiful and the beaches amazing. The food was typically what we expected in Cuba. There is always something you can find to eat that you will like. The rooms were spacious and clean however the bed was so uncomfortable that my husband and I woke up numerous times through most nights in pain. The springs were digging into us. My husband went to the chiropractor when he came home. On a few of the nights we even took pain killers. It [... read more] sounds like we are exaggerating but we are not. We have been to various places in Cuba over the years (13 times visiting Cuba) and this was one of the most beautiful resorts we have stayed in. We are reluctant to go back to this resort only because of the bed. The staff were great too! I can't recommend this hotel because a comfortable bed is an important part of a relaxing holiday. So sorry.

Playa Cayo Santa Maria: Nice Resort

Lets start with Cuba Air.. LOL... Old plane, such tight seats that you knees touch the seat in front of you, I'm only 5.1". Food was atrocious, non edible, worse on the way back. You get small tray with kids meal on it, glass of water and instant coffee if you wish . No T.V on plane, movies to watch, no music no magazines on the plane. No complimentary wine or any alcohol to buy, nothing ! 90% of passengers were Cubans. Flight attendants catered to them first, then rest of us and were not very f [... read more]riendly.. I said thank you and please, but they just handed me my water without even looking at me, bit rude. Our Pilot spoke more in Spanish, then translated only part of the speech in English. Hotel, Playa CSM is a nice well laid out resort. Lobby is very nice, large with lot of seating. Theatre is right off the Lobby, good nightly shows, best one for us was CABARET.. wow ! Cigar bar was also off the Lobby, large, but most of the times empty. No Nightclub at the Resort, they should convert the Cigar Bar to a Night Club. Resort is clean, very nice gardens, 4 pools were always clean and loungers available. Each pool seems to designed in between few buildings, this made it feel as if it's your private pools area. They had kids pool, but kids were never in it, they were always in adult pools bar area. I don't understand why kids need to be at the bar? There was no security there at all the week of Sept 7 to 14th. It was bit annoying having kids in the adult pools. ( There were 4 large pools ! ) We were in building 6, third floor, kind of far from Lobby but close to the beach. Room was Ok size, we had to switch rooms, due to many broken things in the first room. Second room, was on the second floor same building, ocean view, our room attendant Ernesto was great in cleaning it and always leaving fun towel art. Our building needed a good paint job, walls were very dirty, scuffed. Not sure, what type of rooms other guests get but, our was basic and not updated, we had small flat TV, coffee maker, bed was comfy though. Shower heads are bit awkward. It was fine for us, other than it needed a paint job. We only showered, changed and slept in it. Beach of course, its Santa Clara.. amazing. !! we had great weather every day. Food as OK.. same as any other 4.5 - 5 star Hotel in Cuba. repetitive and food was not replenished once the trays were almost empty, if you come for breakfast, lunch or dinner bit later, you get stuck with leftovers if anything good. If not, you go hungry or you can go to 24 hrs. bar by the pool for burgers and finger foods. Variety of foods were OK.. pizza was great, fresh prosciutto everyday was great to have. Of course egg station always fresh. Staff was friendly and accommodating. Ala Carte, best one was Romantico and Italian. Lobsters were very, very small, you don't get any side dish when you order Lobster, you might want to go Buffet to finish you dinner. Over all, we were happy with selection of food. Beach area restaurant didn't have much of a food selection. Ice cream Bar by the pool was great to have and ice cream was very good. This was my 14 times in Cuba at various locations and Resorts in past 3 years. I know what to expect from Resorts.. this resort is equal to others that I stayed in. Aside from Mexico and Bahamas. WOULD NOT FLY WITH CUBAN AIR ANYMORE . I would go back to Playa Cayo Santa Maria, but in better cleaner ,BUILDING/room. Lot of updated building were empty, we were told they had no rooms available, not sure why? whatever its done. Beach alone will get me back to CSM.

Memories Paraiso: Memories Paraiso Beach Resort

This hotel has the potential to be an amazing resort. The people are very nice and helpful. The entertainment is awesome. They have afternoon shows and evening shows, which obviously keeps people entertained. The beach is one of the nicest beaches I have ever seen. The resort itself is tired ,it needs new paint, definitely new sheets, and an internet café with computers for people to use. The food is the same pretty much everyday. Boring and mundane. They are slow to pick up dirty dishes left b [... read more]y the buildings and cups left around the lobby were there for several days at a time. One need not wonder what attracts the cockroaches. With a little love this resort could certainly be the 4 star plus that it claims to be. If you can bring your own sheets.

Memories Paraiso: outstanding beeches

very well kept grounds, pleasing landscape. waiting airport& late flights my problem. early morning flight or afternoon will be great. people are very friendly & lively. entertainment was excellent. please try have early flights