Iberostar Waves Quetzal: Great Holiday

This is a very good hotel with almost everything you need except a hot tub.The highlight of our stay was hand feeding the monkeys every day. The food was good in all restaraunts except the Italian were it was very good.We would like to thank the concierge staff for getting a birthday cake for one of our family members, this really made her holiday a memorable one. Would also like to thank the cleaning staff for building #27 for the great job & all of the wonderful towel art.It was an amazing sta [... read more]y & Thank-You Iberostar Quetzal

Bahia Principe Escape Sian Ka'an: 3rd visit

We love this resort and always have a great time. TIPS We take the mirror off the wall so we have a full length mirror The air conditioning wasn't working in our room and we had maintainace come 3 times saying iit was fixed. Management was rude about it in the beginning but tried to help us out with trying to relocate us. A guest who was having the same problem came and fixed it. She turned it off. We would turn it on for a couple hours a day and it was much better, we didn't have to sleep i [... read more]n our seats I'm vegan and found the choices limited. The juices they add sugar to and the tongs and serving spoons are used for the same food dishes. We tried using the a la cartesian but they only have vegetarian options They are also starting to cater to the European market, their trip prices are a lot less than the Canadian prices The quality has definitely changed. Gray Goose used to be free, now its $6 We do love how friendly the staff are, that its adults only and the adults only section at Akumel. The best part of the beach for swimming is after Tulum on Silver Resort, take the green shuttle We took a separate shuttle which only took 1 hr 15 min with Canadian transfer, excellent service and very fast We might go back

Royal Hideaway Playacar: A True 5 Star

Stunning grounds with perfect pools and beach area... there are so many quality areas to enjoy the grounds and the sun for hours and hours. And when you do the service will be consistently helpful. The Grill overlooking the beach has a million-dollar view... which is a good thing because the food in this all-inclusive is what sets it apart... every restaurant is delicious. But The Grill was special... the Manager and the Wait Staff were amazing. The Royal Hideaway rooms were spacious and the kin [... read more]g bed was top quality for a great sleep. This review is not an exaggeration at all... my wife and I had a really great 9 days... and we travel a lot. The only thing that could be improved... heat the pools a bit more. We will return.

Occidental at Xcaret Destination: Incredible Trip

This turned out to be the best vacation, exactly what I needed and I cannot express enough gratitude for Jenn Black and her help in suggesting the resort based on my expectations. I was looking for complete R&R after a stressful period. the Occidental Xcaret was so perfect, with the relaxing environment, great food, friendly staff, excellent spa, sports bar for a couple of NFL games. It was all perfect. I can't wait to go back to this resort next fall, only I will stay a little longer next time. [... read more] Thank you Jenn, you couldn't have picked a better place ! And the wildlife (monkeys, Iguanas, birds, etc.) just added to the enjoyment.

Occidental at Xcaret Destination: Good resort

I enjoyed the hotel. Good staff and well trained. With excaret park within walking distance is a bonus. We bought the all inclusive package that is a benefit The food options were good and the resort was well maintained and very clean.

Bahia Principe Explore Coba: Very nice hotel

The hotel was huge comfortable and clean . Enjoyed a lot walking around discovering the nature . Would definerly return again when I get a chance . The stuff is very friendly , variety of food was great

Iberostar Waves Paraiso Beach: Good times

Resort, rooms, staff were all great. Food was good but became a little monotonous after 2 weeks. Loved the pool and beach and we are considering returning next year. Special thanks to liliana and Geovani

Barcelo Maya Caribe: Amazing Resort!!

Best Resort ever!! Awesome food and ambience!! Loved the whole trip. Highly recommend it. Best family resort. My son loved the pools and water parks. Everyone were friendly and always available at our service during our stay.

Bahia Principe Escape Sian Ka'an: This resort should be a 6 star instead of a 5 star

The people that work there are absolutely amazing to talk to. Very friendly. Very quick to help you at anytime. The room we stayed in was very nice. House keeping is fantastic. Very caring people. The food is phenomenal. Excellent alacart restaurants.

Bahia Principe Explore Coba: beautiful resort

This is my third time to the Bahia in Mayan Riveria. I enjoyed each visit immensely. The beach, entertainment, fresh food choices and of course the warm welcoming staff. Only criticism is the prepared foods could be less salty. The beach at Coba and Tulum was a little rocky so bring water sandals but it was not required at Akumal. There is also a beautiful beach at the little Tulum near the second Mexican restaurant Tequila. Its worth the 5 minute walk . Enjoy !!!!

Sandos Playacar Beach Resort: Disappointed.

I was looking for this resort couple years to book./ The price sometime high for my budget/. It always was good feedback, and people satisfaction. Then we come on Dec. 3.2018 and get negative feeling. It is excellent room, even far from beach, but we do not mind with husband to walk or drive. Good buffet, food, entertainment. Nice ocean, and sand. Just the location of new beach is terrible. As someone tell me, it was changed just on Dec 1. 2018, then we was unlucky. All family with chil [... read more]dren, elderly, who has regular booked trip, was directed on the new beach, that located quite far on the Right side, from central area. There was noisy contraction, just sand, with many umbrellas, but any trees, palms. Two days was windy, and sand was in the air, you not able to stay there. Also security not allow regular customers to cross area on the middle of resort to exit to the beach. Only for Royal Service. And staff was quite rude, when I ask one time to go through , for some urgent matter . I feel offensive , because main beach, that include 2 big part with many schezlongs, was empty on the 75%. But it was no place for other people. We share out feelings with other tourist from England, Russia, USA. Some of them already was in Sandos before, and come second, third time. But tell: will not come again. I am not like new rules, and service changed. Not advice to go there, at least you can afford Royal service for self. There is a lot of nearby Resorts, that not divide customers such in 2 very visible, different groups. Management has to warning customers, that it is changed in location of beach. Then, if I buy vacation with warning I will have no issue.

JOIA Paraiso by Iberostar: Still Amazing

Fifth trip to this lovely resort during first week of November (BD & Myacoba Open), from when you first drive into the breathtaking grounds, the friendly greeting upon entering the resort, the staff, the service, the rooms all continue to leave us more impressed every year. Looking forward to see everyone again next year.

Grand Sirenis Riviera Maya: Excellent Stay

Hotel was clean, food was really good, service was best I have ever had. Although some of the wait staff were a bit standoffish and rude in the Japanese a la carte, the overall experience of the hotel was amazing. The beach was great too and the staff knowledgeable on tours. Rooms were very clean and maid staff were attentive, check in and out was seamless as well.

Ocean Coral and Turquesa: Nice resort but over booking is a problem

We booked Dec 6 - 13 but when we arrived they had no room available so we were sent down to the Ocean Paradise for two days. Ocean C&T: Room was good, lots of palapas on the beach but the ocean was not nice due to a seaweed issue. Grounds well kept. Food OK, found two of the a la cares way too noisy for a pleasant dining experience. Nice pools. Wouldn't return.

Tukan Hotel Playa Del Carmen: Average Hotel on 5th

This is an older hotel in the middle of the busy 5th Avenue area. It is close to all of the tourist shopping and restaurants. We took the room with breakfast included and the breakfast was located across the road at their buffet facility. We did not have a fridge so I did miss that but the rooms were comfortable. Our housekeeper Amira was great...they should give her a raise. The pool is small with a few loungers around but you can see that in the pics online. The Sunwing rep is across the stree [... read more]t at the Aspira Hotel. You will have to walk quite a while to get to some of the tour buses. The location is such that only tour vans can make it here. If you like to spend your vacation on the resort then I would upgrade to a nicer place but if you are out a lot doing things then this is ok. I requested extra pillows 3 times and got lucky on the 3rd try. The room A/C worked great and there was a safe in the room. Showers had hot water and we did have a small balcony.

Barcelo Maya Caribe: Not 5 Star rooms or service

Poor start, left waiting at Cancun airport by Sunwing for nearly 2 hours before transportation to resort arrived Requested two beds, as I was travelling with adult daughter, told two bed room not available, had I known that, I would never had booked the resort. Second day transferred to handicap accessible room with two beds, room very basic, shower and toilet not comfortable, door rotting leaving rot on shower floor. Food was good, nothing exceptional though Beach and pools were good, not c [... read more]rowded Service was fine, room/maid service missed one day Not a 5 Star experience as advertised, but managed to have an enjoyable time Would not return unless they could guarantee requested room in requested section of resort

Valentin Imperial Riviera Maya: Wow, amazing resort.

Everything about this place was awesome. The food, the service, and cleanliness of the resort was top notch. From the minute you are greeted at the front, until the time you leave, you are treated like royalty. We payed a little more for the privilege package, and to us, it was worth it. The fresh flowers, fruit basket, chocolates, champagne, and 4 bottles of assorted liquors was nice. The reserved cabina by the ocean and spot by the pool was great. We like to sleep in, and there was no worries  [... read more]about getting a spot. The close access to the bar and bathrooms on the beach is nice. The regular guests had to walk a ways, for both of these. The gardens, pools, water fountains, buildings walkways and scenery was spectacular. The service from Francisco at the beach, Daniel the manager and Arturo at the Ginger house was excellent. Stephanie and Mauricio at the front welcome desk and concierge services went beyond expectations. With staff like this, this place will always be great. We really only have 3 complaints about the whole resort, and they are not that bad: #1 - more live music. The bands at night only play for an hour or two, then a DJ takes over. Expand the band time, reduce the DJ time. #2 - Mandarin collared, or short collared shirts should be acceptable. The waiters were wearing this type, yet guest cannot. #3 - Change up the locations of the entertainment. Not always at the same location. Other things to note. This resort requires collared shirts, long pants and closed shoes for the restaurants. Mandarin or short collars not acceptable. This resort is very spread out. So walking from one side to another takes a little time. This was great for us, because I always eat too much, and this let's me walk it off. There are carts that will take you anywhere you want to go, if you prefer. Almost everyone we talked to, were returned vacationers. This says a lot right there. Yes, we would definitely come back here again, and would recommend this to any adults seeking sun, fun, relaxation, and romance.

Grand Sirenis Riviera Maya: sab

I thoroughly enjoyed my trip and the resort and staff were great. Thanks also to Natalie for doing the booking as she was most helpful and pleasant. would definitely book with her again. A little concerned with the delay at the airport after being up at 3 am to get the 7 am flight and then told it was delayed. but once the problem was rectified we were on our way. Return flight seemed to be on a much smaller plane with no pockets on the back of the seats. for books or glasses.

Dreams Aventuras Riviera Maya: Great get-a-way!

For the first time in Mexico, this hotel was well worth it! From check in to check out, everyone was friendly and very helpful. loved the adult side:) Overall I will come back to this resort for the family atmosphere!

The Fives Beach Hotel and Residences Playa Del Carmen: 2nd trip to this resort and still a great place to go to especially when accompanied by family and 2 yr old grandchild

All of the features of this location are excellent and the service and friendly staff are second to none, We'll definitely be going back for a third time. We have never been disappointed with both Karisma Azul resorts that we have stayed at Azul Beaches twice and now Azul Fives twice.