We had a fantastic stay at the Occidental Caribe in Punta Cana and would absolutely recommend it. The standout feature is definitely the staff, they are exceptional. Everyone we interacted with was friendly, attentive, and genuinely committed to making our stay enjoyable.
We want to give a special thank you to Isaury from Guest Experience, who truly went above and beyond for us during our stay. From the moment we met him, he was incredible, attentive, and always willing to help with anything we[... read more] needed. Whether it was answering questions, making arrangements, or simply checking in to make sure everything was perfect, Isaury made us feel genuinely cared for. His dedication and positive attitude really stood out and made our vacation even more memorable.
The entertainment team was fantastic ( Sebastian (peluche), Lulu, Wellington, Mirtha, Maria, David, Raimely) they played a huge role in making the resort feel lively and fun throughout the day and night. They did an amazing job organizing activities that catered to guests of all ages, so there was always something going on no matter your interests. From games and events in the pool to activities on the beach, they kept the energy up without ever feeling overwhelming. In the evenings, the entertainment continued with shows and performances that were enjoyable and well put together. Their enthusiasm and effort really added to the overall experience and made each day feel a little more special.
The resort itself is very clean, well-maintained, and has a perfect layout. The pools are amazing, both have plenty of space, great atmosphere at the one and a perfect spot to unwind at the other. The beach is just as impressive, with soft sand and beautiful views that really capture what you imagine a Caribbean getaway should be.
The rooms are a bit dated in terms of decor, but everything works perfectly, and they are kept very clean.
Food was another highlight. There are many options to choose from in the buffet and the a la cartes are amazing so it never felt repetitive, and we always found something we enjoyed. The drinks were also amazing, well-made, and refreshing.
Some of the exceptional staff that made our stay a memorable one, Yenibel Carrasco, Nilson, Daibelis, Angel at the pool buffet, the bar tenders at the beach pool and lobby bars Ana, Luz, Katherine, David, Santa, Carolina, Maria, Elizabeth, Katherine, Ruth, Ceferino, Jean at the theater bar. Our housekeeper Paola Gonzalez, Esmeralda in Guest services.
Overall, this resort delivers where it counts: great service, cleanliness, beautiful surroundings, and a fun and relaxing atmosphere. We will definitely return to the Occidental Caribe
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CatOak -
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Barcelo Maya Riviera: Love the Barcelo Maya Riviera AO
Everything about the property is wonderful and immaculately clean at all times. A fantastic infinity pool with pristine views of the beach. Food is great, staff are friendly and we look forward to our next visit.
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Private -
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Allegro Playacar: Good value resort
If your looking for a relaxing vacation this is your resort! Food was mediocre, not a huge selection but you could always find stuff to eat. Grounds were beautiful and well manicured. The staff were incredibly kind and went above an beyond to help with anything. Rooms although small were clean and comfortable. Never had a problem with air conditioning or hot water. Pools were nice and never to crowded. The lounge chair game wasn't to bad but if you came past 10am was harder to find chairs[... read more] at the pool. Beach is beautiful water is blue. Entertainment is lacking but they try their best! Overall if you are looking for a good location, relaxing vacation, then this is a great value for the price. This is on the lower budget end but for the cost it is well worth it! If your coming for the beach its perfect, if your coming for the food, entertainment and luxury room book somewhere else. For a quick easy cheap vacation, I would recommend this resort all day long!
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Josh -
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Barcelo Maya Tropical: Nice resort.
It was a very large resort easy to get turned around.The buffet was well stocked .The staff friendly. A little bit of a language barrier.But with a little persistent things were usually figured out.The rooms were spacious and clean. We requested a ground floor but found it damp.we asked to change rooms and the request was granted on the second day.
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Josh -
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Barcelo Maya Tropical: Nice resort.
It was a very large resort easy to get turned around.The buffet was well stocked .The staff friendly. A little bit of a language barrier.But with a little persistent things were usually figured out.The rooms were spacious and clean. We requested a ground floor but found it damp.we asked to change rooms and the request was granted on the second day.
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Private -
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Barcelo Maya Palace: Great resort except for Restaurants reservation
The Barcelo Maya Palace is a great resort with a superb beach. The Hitel Staff at the restaurants are very nice. The food is varied but at the buffet restos the food is often cold, they should have a better system to keep the food hot. The biggest problem of this resort is the A La Carte restaurants reservation process. It is very frustrating, it is an abrasive lengthy process and you don’t get the restaurants you want at the time you want
This was our second time staying at the Barceló Maya Riviera, and overall we had a good experience, although there were some differences compared to our first visit.
The room was very spacious, with an extremely large and comfortable bed—big enough for several people. It was always clean, and we really enjoyed having a Jacuzzi on the balcony. The sound insulation was excellent; we couldn’t hear any noise from neighboring rooms. The air conditioning worked very well, which made the stay even mor[... read more]e comfortable. However, the refrigerator was not consistently restocked—it was only refilled two or three times during our one-week stay.
The food was very good most of the time, with plenty of variety, although one day the selection was limited. We appreciated that it was possible to book à la carte restaurants, but reservations were quite difficult to secure. We managed to book only two restaurants during our stay. We tried the French restaurant, which was very good—we even had lobster there. Unfortunately, we had to cancel another reservation because the only available time was too late (9:30 pm). On one occasion, we were advised to try walking in to a restaurant, but we were turned away.
The beach is nice, but there are some important things to know. The shore and water entry are quite rocky, with sharp stones and broken shells, so water shoes are highly recommended. Near the shore, the water can appear a bit cloudy, but it becomes clearer as you go further out. You can see some fish, and if you walk to the pier, there are many more, as people feed them there.
One downside was that it was difficult to find available sunbeds. Many guests reserved them very early in the morning (around 7 am) by leaving towels or personal items, especially near the pool and beach.
The staff were wonderful—friendly and helpful throughout our stay.
Overall, we enjoyed our vacation, but compared to our first visit, it felt different and less organized, especially when it came to restaurant reservations and beach seating.
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SueMue -
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Allegro Cozumel: Great Family Resort
We traveled with a group of nine adults in their 60's and enjoyed our stay. Check in could have been a bit quicker, but it went smoothly. The electronic bracelets are a huge plus as you don't have to remember to carry your room key everywhere. The bracelet opens your door! ROOM We were in a regular room. The rooms are on the smaller side but comfortable. Everything worked well. Very nice towels and bedding. Our bath towels were changed daily when our room was cleaned. Lots of hot water. Our fri[... read more]dge was restocked during the week and coffee supplies were also replaced as needed. We had requested a top floor but were placed on the ground floor which was fine. We had a big iguana visit daily to sun himself on our patio. The room was mostly quiet at night although we did hear the drumming show one evening. We were in block 45. FOOD We found that the food was more than adequate with a good variety and theme days in both buffets. We ate lunch in the beach buffet every day. We also liked that you were greeted at the buffet entry and shown to a seat that was all set and ready. We have been to many resorts where you arrive to eat and cannot find a table or a cutlery. The serving staff were very attentive with bringing anything you requested and checked on our table many times. We did not like the a la carte reservation system at all. The line ups were crazy and just a waste of vacation time. You can only make 2 reservations for the week. The Fuji, Japanese restaurant was excellent. The chefs put on a great show and the food was fantastic. The Italian was okay, but nothing outstanding. BEACH The beach is very big with lots of trees. We found the entry to the ocean was bit rough and sand was quite course with bits of coral and rocks. Once in the ocean, the sand was smoother and the water was crystal clear. We saw lots of fish every day. The area is very popular for scuba and snorkeling and there were many excursions available. The big dock to the left of the resort was very active with boats coming and going. There are lots of chairs available on the beach but no umbrellas so spots under the shade of the palm trees were very popular. ACTIVITIES and ENTERTAINMENT There were lots of activities on the beach and at the pools everyday if you wanted to get involved. We only saw a couple of beach vendors during our stay. POOLS There are 3 main pools at the resort plus 2 smaller pools and they are always full of kids. There is a kids pool for kids 12 and under with a huge slide and fun water showers, but it was not busy at all. It seemed like the kids were always in the other pools and often spent their days in the pool with the swim up bar, taking over all the seats in the pool. They also took over the hot tub. This was a bit annoying and it would have been nice to have a designated adult only pool. The chairs and umbrellas around the pools were reserved early in the day, so if you arrived later, you were out of luck. BARS There was a nice beach bar but it would get very busy at times with a line up. We found going to the bar near the kids activity pool was a better option as it was very quiet. We did have beach service on a couple of days. There was also a sports bar near the main buffet which was a nice spot to sit before and after dinner. SMOKING There are a couple of smoking areas on the resort and we were pleased to find that the smokers were using those areas. We did not see anyone smoking on the beach or around the pools. I think people were allowed to smoke on their patios.
SUMMARY Although this is a very nice resort, we likely would not return as it was more suited to families with kids. If there was an adult section, we would likely return.
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Private -
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Occidental Papagayo: All Good !
This resort was good for us … only complaint would be the stairs and hills .
Good tasty food , lots of selection, good service …... So after you eat you get a work out with the walking .
Beach was beautiful , rooms were clean , a bit dated , but only in room for a short time. We would return to this resort!
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Tony -
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Barcelo Maya Riviera: Very nice
Very nice , clean and well maintained . Excellent staff friendly and always willing to help . The buffet had food for everyone (from hotdogs and hamburgers to ribeye steaks and lobster) . My only issue was that the food was luke warm at best . Did three a la carte, Italian , Mexican and Japanese . The Italian was good the other two were OK .
The beach was cleaned daily from the sea grass , the water is a little murky and very rocky . The rocks cleared once you got about 20 or 30 feet [... read more]from shore , a pair of beach shoes might be a good idea . The pools are beautiful , I believe there are five .
Overall it was a wonderful experience , be prepared to walk its a large facility and is attached to 5 other resorts . There is a shuttle service . Would definitely return !!
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Private -
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Barcelo Maya Riviera: Great adults-only resort to unwind and enjoy the sun!
Easy shuttle process organized by the airline to the Barcelo resort (around 1hr 15 mins from Cancun airport). The overall property is quite big with six different resorts, with the hotel on the south end being the adults-only resort. It is a modern-looking hotel compared to the rest of the property and had great amenities (large pools, good access to the beach, lots of options for sports/fitness activities, and lots of variety of restaurants in the adults-only resort and across the property).
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The beach is pretty rocky by the adults-only section, but you can walk about a hundred yards to the left and the seabed is a lot smoother and easier to access. Restaurants have good variety and are pretty good across the respective cuisines. Buffet is also a good option for a variety of dishes, especially the desserts and fresh fruit. We got a premium swim-up room which was nice to enjoy a quick dip if you didn't walk to go all the way to the main pool area. The towel game is very much in play in the mornings with most chairs snagged by around 8-9am.
The late night shows are great with several options across the various resorts, the ones at the adults-only hotel isn't quite as strong as the others, but you can take the shuttle to attend the other events such as Broadway musical hits, circus, salsa performance etc.
All in all, very good resort and great value to enjoy in Riviera Maya.
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Zahr -
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Barcelo Bavaro Palace: good resort.
Its located in a nice area. Its a very busy hotel, good value for price. beautiful beach, nice room facing Golf yard.
generally speaking I would recommend it if you have kids and if you want to have a beautiful beach experience. Restaurants were really average...
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Juniper328 -
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Royal Hideaway Playacar: Wonderful vacation
The room was very clean and comfortable. The bed was one of the most comfortable I’ve slept on at an all inclusive. While some of the areas may seem dated compared to newer modern hotels, it’s in great condition and so well maintained.
Food was fantastic and service was hospitable and friendly.
The pools were great as the two by the beach had excellent views of the beach and were practically on the beach. My preference was the infinity pool that was not heated. It was fresh and cool! The oth[... read more]er pool was heated and perfect when that was needed.
The beach is stunning! The teams work diligently to remove seaweed and we were able to swim in the ocean. There is little to no night life at this hotel but this was perfect for us.
Overall, I’d stay again and would recommend!
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Debbie Needham -
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Barcelo Karmina: Disappointed
This hotel was probably great at one time, but it definitely needs a refresher. The bathroom especially needs attention, mold is an issue. There was a problem with bugs coming up through the drain. The grounds are beautifully kept. The service was not great, understanding English was an issue. Only one area for adults only which is very small and overcrowded. The food was adequate.
I would not recommend this resort to anyone.
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Private -
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Barcelo Ixtapa: Nice holiday
My husband and I spent a week we had a lovely time, service was fantastic people were hospitable and friendly. Hotel is a little tired but always kept clean, breakfast and lunches were very good, dinners lacked in variety and options.
We also had FANTASTIC massages in the spa
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Cindy -
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Barcelo Maya Riviera: Relaxing
My husband and I had a wonderful Relaxing vacation. The whole resort was beautiful and very clean, staff is top notch and the food was Excellent.
The only thing I was disappointed in was trying to walk into ocean it was very rocky. The beach was beautiful but very difficult to just walk in and enjoy the ocean my elderly parents would not be able to go in the ocean for this reason.
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Private -
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Barcelo Maya Beach Resort: Great family resort
Great property with amazing clean, great Wifi, access to multiple pools, services are amazing. Property has its own mall, handicrafts stalls, go carting, discotheque and other amenities, no need to step out. Above all, great pricing and only one drive from Cancun airport. Vegetarian food choices can be further improved
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Guys Trip -
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Barcelo Bavaro Beach: Great Time!!
We recently stayed here for an annual boys golf trip. We had a great time. Course was in good shape and met our needs, we would go back again for sure. Although the rooms were a bit dated we were not worried as we didn't plan to be there too much. The resort made up for it with great food and better amenities. Lots of different areas to visit and pools to be at if you wanted to have a good time or sit in a quiet area. Bonus was the spa, after long day of golf and a few pool drinks, we hit the sa[... read more]una, hot tub and cold plunge daily for no extra cost.
Please note for the golf, although its 'included' in your trip there was a daily fee for using the carts of $95.00 per person per round.
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Private -
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Barcelo Maya Beach Resort: A wonderful experience - to repeat!
This is one of the best holidays that I have had. Beautiful site, excellent meals and friendly onsite assistance! I would definitely come to this resort again and bring friends and family. Something for everybody! Only an hour from the airport...
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Grady -
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Barcelo Maya Riviera: Amazing Inauguration Visit
As our first ever all inclusive visit to Mexico our agent "Karol" nailed it. The resort was amazing and the weather was great. The room was spacious and very clean. The garden view was tranquil and private. The bar fridge was not cool enough and it was fixed as soon as the front desk was contacted. Our experiences at the 4 a'la carte restaurants were first class all around. The buffet varieties were plentiful throughout the day and the service was outstanding. Our time at the pools were very rel[... read more]axing and the pool side and bar service was top notch. All of the staff at the resort were very friendly and professional. We would highly recommend this adults only resort.