Hard Rock Hotel Los Cabos: Absolutely First Class

Was one of if not the BEST all around resorts we ever been too. One downside is you CANNOT go in the ocean at all. All Restaurants were spectacular and the service of EVERY employee was the best we have ever seen.

Hard Rock Hotel and Casino Punta Cana: Super resort

Les chambres sont super et l’ambiance est top ;) de la musique partout. Des bon groupe de musique live tout les soirs. Le moon bar beaucoup d’ambiance et merci au service des serveurs qui ont vraiment les clients a coeur qui nous a trouvé du greygoose a tout les soirs ;)

Hard Rock Hotel and Casino Punta Cana: FABULOUS REORT! FOR EVERYONE

IF YOU get bored here its not hard rocks fault! lol...the restaurants were all amazing and we loved the pizza especially ,loved how all the pools play different levels of music and don't forget to sample lunch at each of them.. all have different options! we were in building 7a and found it a great location..close to beach and restaurants and steak house ..which also served breakfast..they all have same breakfasts we found but the ones down by beach seemed quiter to get into with no lineups  [... read more], but the main buffet at main lobby was always lined up...and the beach behind the kids pool always had umbrellas etc available and had a bar right there! the waves were big but so much fun..under towers strong tho..saw a few people that needed to be helped by the very diligent life guards so don't go in to far ! we found the staff truly lovely and very easy to communicate with ..they were all so happy..honestly happy..singing away and always trying to do what ever they could to make your stay great..and we didn't feel pressured to tip to get good service [ even tho we did as we know what a big difference it truly makes for their lives and how hard they work ]..loved the over all experience and had a ton of fun! we probably wouldn't go back as a couple but will defiantly go back with a group and family!

Hard Rock Hotel and Casino Punta Cana: An absolutely amazing week at an amazing resort!

The hotel was extremely clean, easy to get to get around with the use of the little trains that were constantly available. All the staff were very helpful and friendly. Our family will definitely come back next year to the Hard Rock!

Hard Rock Hotel and Casino Punta Cana: Amazing Resort!!!!!

Great hotel. Clean and excellent service throughout great selection of restaurants with excellent food. I cannot recall any other resorts that took care of us like Hard Rock. From picking us up at airport till the very end. First class Bravo!!!!

Hard Rock Hotel Los Cabos: New resort - still some work to be done

We stayed at the hard rock Los Cabot for 10 days during new years. Good and bad thing about this resort. Good- the people... amazing! Rios at the front door was our favorite and go to person! Always made sure we were okay and always came over to say hi when we were passing by. Luna at the pool is an amazing sweet girl, always was there to make our baby laugh, she was so good! Lolonsky in the buffet was so friendly, always came and said hi even when he wasn't serving us! Theresa at the front de [... read more]sk made our check in quick and easy. Food - was so so, for the amount you pay to stay at hard rock the food should be a little better than what it was, however still pretty good. Cons- the pools are absolutely freezing!!! We went in the hot tub (which was semi warm) 2 out of our 10 days... the pools are so cold it was impossible to take our 10 month old in them. When your going to an all inclusive you are expecting to be in the pools most of the day - this was not the case here... We booked with the photographers for family photos. Booked 5 days in advance. We were told to meet them by the pizzeria at 930 am...by 10 am no one had shown up, we went to the photography desk and asked the guy there why no one showed up and he said "no one told me" .... We then had to reschedule for the following day (annoying to say the least as we had got up and ready and planned it all around baby's nap times)

Hard Rock Hotel Riviera Maya: What an experience!

Amazing in every way! Amazing, courteous and helpful staff. Amenities and restaurants are top notch! Even though gratuities are included you will surely want to tip your servers due to the top notch service. Not too big a resort and lots to do.

Hard Rock Hotel Cancun: Very good service, decent food

The service and view at this resort was impeccable. The food was kind of bland. Best restaurant is Zen in my opinion. The market buffet was not my favorite however my fiance enjoyed the breakfast when we woke up in time for the 11:30 finish. Alot of people i spoke with liked Ipanema however I wasn't a big fan. Felt safe and welcoming. This is my opinion however I have not travelled previous to this occasion in just over 10 years so dont really have much to base this against.

Hard Rock Hotel Cancun: 100% Service awesome atmosphere!!!

Service- The best we have had yet! Principe, Roger, Lorenzo were fantastic and treated us like royalty and had our cabana and everything we needed each day without asking! Just all around impressed with the staff on this resort! The spa massage and hair was also fantastic and well priced very well done with staff! Rooms- They are definately older but they are well maintained and the beds are comfortable with very fast room service and quite honestly one of the better menus we have had on any  [... read more]resort yet! Wide variety of food too for an all inclusive resort! Entertainment and atmosphere- This place is also 100% for entertainment at the pool they have all sorts of fun activities like trivia and drinking competitions which I did not experience personally but it is loud enough you can hear the great variety of awesome music on the beach as well! If you like to party the daytime entertainment is at the pool and if you like to relax and be quiet the beach is perfect and if you have kids and family it is great for that too! We dont drink but we love the fun environment!! The nighttime entertainment is average it isnt cirque de soleil they provide what they can so take it or leave it it wasnt why we went there it is just an extra if you enjoy that stuff anyway Food- This was not the highlight however with the excellent service that was provided it made up for the lack of taste in the food.. that being said the food was very americanized so it was always edible unlike some of the places we have visited in the past the fries and burgers, pizza, pasta etc... was just like eating at a regular canadian or american chain. This isnt a place to to if you expect fine dining experiences you will not get that here you get average food and fun in the sun all day with amazing service great drinks and we drank all virgin drinks and we didnt have to specify anything they were the most creative with making refreshing drinks all day for us! Well done Beach- Not much to say here..... soft white sand and crystal clear blue green bathtub warm water with fun waves to play in! Life cant get any better or beautiful this is our favorite beach!! Overall I give this hotel a 5 star because the price is awesome for the quality of service you get and the views from the rooms on the pool side are all ocean and pool views which was perfect for us! The few things we werent crazy about were easily looked past because we consider the price we paid and to us the room views combined with the service and average food that was most certainly edible by all means and the daytime energetic and upbeat environment was exactly what we were looking for and they executed! Thank you hard rock hotel we will be back!

Hard Rock Hotel Riviera Maya: Amazing Vacation!

Fantastic for family! The resort is gorgeous and very clean. The food is outstanding, I felt sorry for the room-service personnel as my teens abused the 24 hour delivery quite a lot. We have a few food allergies, they printed cards to present at restaurant and made the process easy for us. The service is fantastic I wish I could remember all there names. The staff at Frida, Le Petit Couchon, and Woodward were exceptional... and Mr. Boy by the pool and zipline.

Hard Rock Hotel Vallarta: Clean and fun resort!

We just returned from a 7 day vacation at this hotel. Oct 29 - Nov 5. I really loved the property and the location. Rooms and resort was VERY clean. Music playing in lobby and around resort was really good! Just wished there was a "quieter" pool for guest to sit at and read a book with music that isn't so loud. The food and drinks overall were excellent. The staff were all very friendly which was really good to see. A few special employees that went out of their way to make our vacation  [... read more]better; 1)Miguel in the sun bar - just friendly and a good bartender. Always a smile and willing to help! 2)Luis (I think is his name) in the Zen restaurant. He was working the sushi kitchen in front and he brought us some "special" off the menu items. THEY WERE AMAZING!! HE needs to get those ideas on the menu!! 3) Magic Dee around the pool was friendly asking how the day was going, he came and cleaned my sunglasses too! We had good conversation with him! The turtles are hatching like crazy right now so right in front of the hotel you could watch this amazing birth!!! The elevators a FAST and efficient! The entertainment staff always had fun things going on during the day at the pool. The front bell staff getting luggage out of the taxis and assisting you with getting a taxi were all friendly and efficient. The only small thing I was irritated about was that other guests were ``member's`` We had no idea what this was about or how to get this membership. Many guests explained that they were able to enjoy the resort for $1200 a couple. We had paid $4000 a couple and were unsure as to why and how there could be such a difference. In addition, when I booked with Trip Central I choose a higher category room but felt the room was plain (clean) and we had 2 queen beds that they pushed together........ we were unable to understand the upgrade and cost to value on this resort. Michelle and Stephen

Hard Rock Hotel Cancun: Hard rock cancun amazing

The room was amazing, the food and the drinks of the resort was top notch. One of the best foods I ever had . Family oriented resort.They have one big pool across the resort. The beach bar is amazing get drinks while you lie in the sun. Premium liquor as well (black label).

Hard Rock Hotel Vallarta: Good service

Very nice place. Not to big and the service was outstanding. We liked the day beds. Food was pretty good too. Beach was clean. The rooms were a little small but we were on the eighth floor and had a good view.

Hard Rock Hotel and Casino Punta Cana: The Hard Rock resort rocks!!

Fabulous resort with something for everyone. Great food and service, amazing beach, 13 pools, lots to do. Thanks Nicolle Kirk for the great suggestion for this resort, we absolutely loved it and highly recommend it for anyone with families.

Hard Rock Hotel Riviera Maya: fantstic resort

3 of us stated in the room, we thought the spa bath was an inconvenience as it just occupied space and we never used it.\ the toilet was too small night shows could be outside in the large paved area more activities needed

Hard Rock Hotel Riviera Maya: Fantastic Hotel

The hotel was amazing, staff well trained, cleanliness excellent, food the best, beach was really nice and a fantastic bonus! Grounds were of a high standard, could have let people know that lunch boxes are available if you are touring. You should include a salad with a better quality sandwich....more gourmet on take away boxes would be welcome! Overall really fantastic! I will be back for sure!

Hard Rock Hotel Riviera Maya: Resort!

The grounds were very clean and well taken care of. The entertainment from hard rock was not very good. We found ourselves bored on more than one occasion. For the price I would try my hardest not to come back here.

Hard Rock Hotel Riviera Maya: Absolutely Amazing!

This resort is amazing, the service and food are outstanding. So many fun things for the kids and adults to do. They really know how to put on a party and the evening shows were great! Can't say enough great things about this place! Would highly recommend! This will be on my list to go back again for sure!

Hard Rock Hotel and Casino Punta Cana: Best resort ever!!!!

Everything about the hardrock was superb, it surpassed our expectations!! The hotel is beautiful, with spacious rooms, the casino was a very thrilling experience and the many staff members attended to our every need,we wanted for nothing because of their service and personal attention, the food was excellent in the many restaurants on the property, my wife and I would like to give a big shout out to Laura who works in the casino and made extra sure we received anything we requested, thanks Lau [... read more]ra!!! We would also like to thank rhuddy, who works in the market buffet restaurant, she was very attentive to us while we dined there, these 2 young ladies deserve a ton of thanks for looking after us!!! We also thoroughly enjoyed the slingshot tour that is exclusive to the hardrock hotel, what a thrill it was !!. The pools were awesome, beautiful bars and clubs, there was food everywhere as well. We cannot wait to book another trip back.

Hard Rock Hotel and Casino Punta Cana: Great time at Hard Rock Punta Cana

We visited the H are Rock Punta Cana during March Break, we had a great time, gorgeous beach, great service and food. Place is huge and has lots to offer. Only downside was that it was US spring break but we kept our distance from the drunken teens. It would be exceptional during another time!