Moon Palace Jamaica: Relaxing Family Holiday

Facilities were well maintained and clean. Hotel staff were eager to provide service and please their clientele especially the entertainment staff with the children. Meal options were numerous, the Asian restaurant “Momo” was a clear favourite and offered cuisine of high quality and offered entertainment from the chefs, warranting the need for reservations. I wish we had sampled this option earlier! The Italian and seafood restaurant options were not up to the same quality and could be impro [... read more]ved slightly. The Buffet was always a solid choice and provided plenty of options. The flow rider and water slide were loved by the kids but their clear favourite was swimming with the dolphins! Outside tour options were fun especially Dunn’s river falls and Mystic Mountain. Probably one of the only issues was the 2hr transit between the resort and the airport

Moon Palace Cancun: Fun time but my bill was wrong

We had a fun time and we like the resort but: This is George Kiriakidis from Mike Rowland’s group. Please note that after checking my Visa statement, I have been charged multiple times for the golf carts. I was staying in room 7218 with Mr Ed Doyle. Our total bill should have been $410 US and it was split in two between us. Ed got charged $210 which is correct I got charged $210 two times ( incorrect ) I also got charged another four times $84 for a total of $336 US ( in [... read more]correct ). Can you please help me reverse the all those extra charges?

Beach Palace: Beautiful family resort

The resort is beautiful, bartender were so friendly, the staff at the front desk can be a little more friendly, had a small issue with our rooms, but the next day was fixed. Booked a tour with our credit that we received which was great, but the people that are selling the tours are not as well informed on certain things. Basically the dolphin tours, we were told no pictures were allowed and we couldn't' really see the girls hanging out with the dolphin, but you can see them, i was even able t [... read more]o zoom in my camera to catch pictures. Also, our air transit guy that we were suppose to meet the first day there to get our time of departure from the hotel never showed up and no one at the hotel knew when we could meet up again with him, so i finally went tot he front desk and asked if they had a binder with the info, and low and behold they did. The food was good, the dessert were the best i have ever had at a all inclusive resort, the entertainment staff during the day were good, the shows at now, not that great. The biggest thing i would say about this is resort is definitely a family resort, if i would have gone with adult only i would have been disappointed but we were there with two teenager and it was great!.

Cozumel Palace: wonderful resort

We loved Everything about this resort. The food, the location, but most of all the amazing staff. They are always happy and smiling and make this resort!! Great service all around. The shows were fun and the entertainment staff are great at getting folks involved.

Moon Palace Jamaica: Amazing resort 5 star in our books

This resort exceeded our expectations!! The people alone were unbelievable.. from servers to cooks to bartenders to entertainment staff!! The grounds were impeccably kept up.. honestly a resort I will Refer to many many people !

Moon Palace Jamaica: Best family resort

Stayed here with my family of six, we all had the best vacation ever! So much to do for all ages. The location was awesome for our little Boys! They loved all the activities and the kids club. We would return again for sure!

Moon Palace Cancun: Decent vacation

We had a pretty good time at this resort. Overall not a bad vacation but we were missing some things to make it amazing. Pros: nice resort, good drinks, lots of space around the pools, decent food at the restaurants, 24hr room service + bistro. Access to the grand with a day pass was also a great experience to use their facilities such as the day club + water park. Cons: terrible service at most of the a la carte restaurants - dinner one night took almost 3 hrs from start to finish with 1/2  [... read more]hr to 45 mins in between courses, resort was very busy and at times the bars were so busy the bartenders wouldn’t even acknowledge you until you were waiting for 10-15 mins, many areas of the resort need maintenance - cracks in the paint in the rooms, cracked and missing tiles in the pools, small things that haven’t been maintained over time, the beach was probably the worst part of this resort. I know this area has a problem with seaweed that renders the beach unusable, it does have a strong smell and when we made our way down within 30 seconds we were covered head to toe in sand fleas, not a great experience there. There is also not great night life and it gets very boring at points. If I were to go back I would spend the extra money to stay at the grand side, where the facilities are better maintained and there is more to do.

Moon Palace Cancun: A True 5 Star

Moon Palace is the place to be if you want to be treated like royalty. The staff go above and beyond to take cate if their guests. The food, grounds, pools, entertainment and service was the best my family and I have ever seen. We highly recommend Moon Palace. Fingers crossed we will make it back one day.

Moon Palace Cancun: Amazing resort

Food and drinks were delicious. Excellent service. Amazing for kids. Both my 4 year old and 10 year old had a blast. The pool area was awesome. The only disappointment was the beach. We could not swim and lots of seaweeds.

Moon Palace Cancun: Fantastic family resort

We stayed at the Grand at Moon Palace. Highly recommend this resort for families with children. The resort is huge with various activities for kids of all ages. The rooms were amazing & the food was fantastic for an AI resort. Definitely worth 5 stars.

Moon Palace The Grand Cancun: Average

Place was too big, service was below average. Rooms were nice, staff were pleasant Too hard to get restaurant reservations, menus were very limited. Hard to find anyone to ask questions, no concierge service, the app has too many glitches Checkin took way too long

Moon Palace Cancun: Great place to vacation

The grounds, pools and rooms are beautiful and well maintained. Lots of things to do like shows, excursions and activities. Staff was so friendly and helpful. Food was delicious and plentiful. It was hard at times to get service poolside and the beach was quite mucky, not nice to swim in. Overall, I would recommend and attend again.

Moon Palace The Grand Cancun: Mixed Reviews

Hotel and hotel grounds are stunning. Grounds are extensive. Be prepared to walk a lot although there are shuttles around just not always when you need them. Golf Courses are just awesome yet Starters could use some training from North American courses on how to run three - 9 hole courses efficiently. You never knew where you were going to play and some were jammed up while other courses nobody on them. Rooms are standard nothing over the top. Shower Water could never regulate, too col [... read more]d or scalding. No in-between One Sink in bathroom constantly clogged. Two double beds are small if sharing with another adult. Extremely cozy. Ordered pillows and they dropped off with no pillowcases. Level of care in room and attention to detail dropped off as week went on. No new towels on last full day. Restaurants - BEWARE The Grand at Moon Palace has a multitude of a la carte restaurants that you can't get reservations in to save your life. They recommend using their app to make reservations for the next day or two at a time but not once was I successful in doing that. When calling, they advised that you have to call at 10am the following morning to make reservations for that day or the next. When you did that they would offer you 5pm (and then promptly lose the reservation) and or 9-9:30pm. It would seem that if you were a big group or a Diamond Member that you would get priority reservations already planned and booked well in advance. Otherwise, they almost would force you to go to the Buffet or to a restaurant that didn't take reservations. Upon arrival at restaurants that didn't take reservations, you would be told the wait was approximately one hour. You would come back at the allotted time and there still would be no tables. Waited two to two and a half hours at these restaurants on numerous nights. Once I got seated at Jade, no one visited the table for over 20 minutes. When I reached out to someone and forced them to take our order, she complained how busy they were although at that point it was 9:30 pm and the restaurant was emptying out. Took over another 45 minutes to get food and she kept telling us it was coming. Finally had to complain to a manager and then miraculously all this food just started appearing on our table. Even food we didn't order. Think at that point they just wanted us to be quite. Very poor service. Or you would get a reservation at 5pm and be told it was the last reservation and they squeezed you in and when you get to the restaurant it is not even open yet and you eat your whole meal with four other tables otherwise the restaurant being fully empty. They really need to do a full SWAT analysis of this process as it ruined the whole eating part of our trip. Beach - very limited loungers and no one to help find one. they usually a very small portion of the beach they have. What wasted space as it is beautiful and meticulously maintained. Pools - lots of pool but hard to find lounge chairs and most pools seemed overrun by floaties....massive unicorn and pizza's etc. For the amount paid, not worth it.

Moon Palace Cancun: Moon Palace Resort - Cancun (Nizuk)

Great resort, very clean, lots of amenities, pleasant and helpful staff. Special shout to Albert and his crew at the buffet, outstanding service all week! Would definitely consider staying again, and would definitely recommend to others.

Moon Palace Cancun: Palace Life

From the moment we stepped into the extravagant lobby we knew we were going to have a phenomenal week. The check in /out process was seamless. The staff go over and beyond what you would typically receive. The food and drinks were 10/10! Our favourite restaurant was Momo. The rooms were comfortable and clean. Everything you needed was supplied. They call it palace life for a reason! We will most definitely be returning.. The nightly entertainment was fantastic. We couldn’t have picked a better [... read more] resort for our family.

Isla Mujeres Palace: Friendly resort

The resort and people were first class. The food was excellent and professionally presented but we would have preferred a little more selection but we recognize that in asmall resort this may not be possible. The beach really wasn’t for beach walkers and we are each walkers . Those two caveats did not detract from a very enjoyable stay

Isla Mujeres Palace: Exactly what the doctor ordered!

We are a couple in our 40’s who were looking for a place to relax, be pampered, and enjoy beautiful scenery. It was perfect...small and quiet, with service that was attentive and extraordinarily friendly. Perhaps not the “grandiose luxury” of a mega resort, but it was gorgeous and exactly what we were looking for. I recommend to anyone who wants to relax and unwind under the sun, while being treated like royalty!

Moon Palace Cancun: Overall Good Experience Aside From...

Hotel staff, excellent, food... 8/10, Suit comfort: 6/10. After the short but taxing travel from Toronto to Cancun with our 1.5 year old, we were greeted pleasantly during our checkin. Unfortunately we had to wait 40 minutes outside our suit because our bracelet door locks didnt work. Turned out that the door somehow shut itself and the safety chain flipped into its slot?!.. After 40 minutes the door was finally opened. Once we did get into out suit, my side of the king bed felt like it dropped [... read more] into the floor below (exaggerated of course) but the springs were clearly worn out. We're not the type that like to complain, but having my 1.5 in a soiled diaper, family hangry, and the rain made the perfect storm. We asked if we can order room service from our bell man after we made it in, he said of course, download the app and or turn to our smart tv app. After he left we immediately looked into this and unfortunately NEITHER of them worked, so we patiently waited for dinner service. Lucky we had milk in a thermos for the little guy and some snacks in our backpacks. The rainbow/silver lining during all of this was after they investigated the situation, they offered my wife a spa treatment to melt some of her frustration away :) Happy wife, happy life we all say. We had arrived for a wedding, which was beautiful under the weather conditions we had. Would have been nice to have the childrens play/ water slide area open, but it wasn't. This was our little guys first 'sun' vacation experience, although we feel he had fun, but his experience could have been 10x more enjoyable we felt with further exciting memories & captured moments. We've been to two other Riu resorts, @ Dominican Republic & Jamaica, both were over the top phenomenal experiences. But Cancun Moon Palace Sunrise definitely fell below our expectations being a 5star restore. The last domino's to tip over were the batches of seaweed and diluted caribbean sea with sediment which no one stepped into. (As in, NO one was on the beach at all) Over all, disappointment would be an understatement for our first experience as a little family. Our lack of research on the part of the beach/ seaweed we take ownership of, but it would have been appreciated if Palace Resorts offered day pass or travel options to their sister resorts where enclosed or clear beaches were available. Cheers to safe travels to all, hope our experience will shed some highlights and checkpoints to tick off before you finalize your booking.

Le Blanc Spa Resort: Fantastic resort- honey moon recommended

A shout out to all the amazing staff at Le Blanc. Jose and Alan from Blanc Luna. Anna from guest services, Cesar from the Italian restaurant. Daniel (Danny) and Baldemer from luminaire. Especially our butlers Mario and Emanuel from the 4th floor. Everyone from our spa services, but we can’t remember their names. The Michael Jackson show was amazing and it was not only a perfect honeymoon but the best place to celebrate this special time. Can not wait to come back!!

Moon Palace Cancun: Amazing resort

I must say, moon palace cancun was an incredible resort with top shelf service. The only thing I would say is, I had to pay for an upgrade to the grand moon palace while the rest of my group (10 people) did not and were upgraded for free. That said, having to pay the upgrade did not play a role in how I feel about the trip. I would definitely go back to visit the grand moon palace! My 15 year old son thoroughly enjoyed his trip as well did I! Sean.