Renaissance Curacao: Great staff in a make believe resort.

The place has some unique and surprisingly good features like the man made infinity pool that is filled with ocean water and which has an artificial sandy beach with palm trees. It has a great location due to its proximity to the floating bridge and downtown area. On the negative side, the lobby is filled with cigarette smoke from the Casino. You can even smell the smoke in the hallways close to the elevators on the other floors. You can tell that this place was not designed to be an all inclusi [... read more]ve resort because of the very limited number of restaurants and staff. Besides, one can get a sense that the overall policy of the Hotel is to slow the services down and short change the all inclusive guest in different ways. This included long line ups at Starbucks as well as persistently fully booked reservation space at the Cru Steakhouse due to limited capacity. The food and staff at the Cru were excellent but food was below par at Nautilus in both selection and quality and the staff were generally unfriendly. The pool side service is nothing like the all inclusive resorts of Mexico and the Dominican Republic. You are lucky if waiters are in sight and you have to waive hard to get their attention. Once successful, you can wait a long time for drinks and even longer for food. The rooms were clean and well stocked. Surprisingly, the noise in the hallway was usually from the housekeeping staff yelling "housekeeping" or communicating loudly in the early morning. During our stay, there was no hot water for the whole week. Sometimes it was cold and other times lukewarm. There was no letter of apology under the door or any warning! They probably hoped that we will not notice. When we brought the matter up with the front desk they admitted that the "boiler was broken" and that the "parts have been delayed". On our first day, the pool was closed until 1 pm for maintenance. The Nautilus was closed on one of the other days due to " an unfortunate event" which turned out to be due to water backup. Room service was offered instead but we did not take advantage of it because the situation was not very appetizing. In the end, there were many great employees that made up for the shortcomings of the place. You can tell that they are frustrated with the lack of support from their own hotel and that they have become experts at making up excuses on their employers' behalf.

Renaissance Orlando Resort: Very memorable !

This was our first time staying at the Renaissance and it was definitely worth it ! From the moment we walked it, the staff at the front desk were very friendly and helpful. They gave us a complete breakdown to any questions we asked and seemed to be enjoying their job. I was surprised to see how big the inside of the hotel was (definitely a resort in itself). Every chance we had, we hung out in the lobby enjoying the free wifi and ice cream from the ice cream parlour located inside the hotel. T [... read more]he water park was a perfect size for our daughter, but the water was a tad cold, nonetheless she enjoyed it! The rooms were well maintained, cleaned and stocked every day. Even on one of the days, the cleaners left a cute little whale for my daughter to play with in the bath tub. Nice gesture ! I don't really have anythjng negative to say. Just a thank you to all the staff for making our stay very memorable !