Secrets The Vine Cancun: Had a great time

We had a shaky start since we arrived late (past midnight). Seemed to be no one around to greet us. There was only one woman at the front desk and they didn't get the email about our friend's milestone birthday, but they worked with us to help make things better and ensure we ended up having a fun trip. We particularly enjoyed the water aerobics with Emmanuel and Rodrigo, the salsa lessons by the pool with Rodrigo, and Angel was such a great server who took care of our needs poolside. Helen, Tam [... read more]ara, and Erika were also helpful in making things up for us and listening to our needs.

Secrets St. Lucia Resort and Spa: Secrets OK, not great

After being on a plane for over 5 hours and then a 90 minute drive to get to Secrets, we were delighted to arrive. We were greeted with a cool towel, lovely, but no offer of a drink, even water. We were then told we were Preferred Club and were instructed to follow someone…We had to go up a hill, climb a number of steps all while exhausted and carrying our carry on’s. We were brought into the lounge, told to find a seat, still not offered a drink, and were given paperwork to sign while being to [... read more]ld at least 3 or 4 times that if we broke anything in the room we would have to pay for it…A Concierge told us we had coupons but since we were tired, we could discuss the next day. We never heard from her again? Our Butler then walked us to our room, down a hill and up a lot of stairs still dragging our carry on’s. He explained the room features very well. We had asked to be close to our friends, (at the time booking 6 months earlier) but that didn’t happen, we were two buildings down from each other.  We were told they would look into getting us closer together but it never happened. The view from our room was beautiful, but it was quite small. It was the best water temperature we’ve ever had with a swim out. Our friends were upgraded to a suite, again when asked why given we booked at the same time and paid the same $, the response was “sorry”. Getting to and from the beach can be difficult if you have mobility issues. It was very difficult to get a ride down from our room. We went to the Preferred Club one morning to request a cart and were told none were available because they were picking up luggage. Again we received the standard response of “sorry”. We tried to call the concierge as per our Butler’s instructions and couldn’t get through. Honestly, very few of the concierge were of any assistance at either the preferred club or in the lobby. The Preferred Club beach portion is very small without enough shade so we ended up on the regular beach each day. Special events during our stay blocked off the entire preferred club section and a large portion of the regular beach. Overall, the beach was well maintained and we enjoyed our days there. Our friends had to be down before 5 to secure a spot for us, if we wanted shade. The Preferred Club itself was small. The bartenders were fabulous. The food selection in the preferred club was extremely limited and not really appealing. I don’t think I would book the preferred club again if I were to go to another Secrets. It really didn’t seem to be worth the extra money overall unlike other resorts where there is a marked difference in service. The people who work in the restaurants, bars, beach staff, coffee shop, cleaners etc. were absolutely fabulous. I can’t say enough about how lovely they were. The food was good overall at all the restaurants and better quality than many of the other islands we have been to in the Caribbean. I would return to St. Lucia, and stay at a different resort.

Secrets The Vine Cancun: Decent

The hotel itself was not large. The layout made it easy to get around. Rooms: Decent. Our first room had a leak near a light and this caused us to move to another room with a connecting door which we did not like because we could hear the people in the room next to us. Service: Front desk when we checked in was not warm nor welcoming. Even if our arrival was early morning the person should have been more welcoming. We also messaged the resort several times explaining we are celebrating our [... read more] friend's 50th and would have liked something special. We did not receive anything special until we asked for them to send up some thing two days into our stay. The front desk person said she would arrange something but it was not done. We saw many other doors on our floor with a ribbon/sash that said happy birthday, happy anniversary, congrats honeymoon. So, we were disappointed. The entertainment staff were very good. The food was decent. The italian and seasalt grille were the best. The breakfast buffet had variety. The asian and steak house were our least favourite. I wish the next question below had a maybe option because I am not sure if I would recommend this resort. If there was an exceptional deal I would. But, if it was the same price as other comparable resorts I would not recommend.

Secrets Royal Beach: Amazing Resort

This resort could offer nothing more than we could want. We cannot wait to go back again. Starting off with a fabulous breakfast buffet!!! Love that you get a “pot of tea” with piping boiling water with hot milk. Then onto the great Coco Cafe offering delicious Lattes (with Baileys) and Mochas. Also many other selections along with snacks, both healthy and not so healthy. The pools were crystal clean, and usually a good selection of seating. The staff was second to none, always avai [... read more]lable to take drink orders and share a kind word. The nighttime entertainment was fabulous. Quite a variety. If beach was your thing, beautiful white sandy beaches that go for miles.

Secrets Royal Beach: Amazing Resort

This resort could offer nothing more than we could want. We cannot wait to go back again. Starting off with a fabulous breakfast buffet!!! Love that you get a “pot of tea” with piping boiling water with hot milk. Then onto the great V ch Coco Cafe offering delicious Lattes (with Baileys) and Mochas. Also many other selections along with snacks, both healthy and not so healthy. The pools were crystal clean, and usually a good selection of seating. The staff was second to none, always [... read more] available to take drink orders and share a kind word. The nighttime entertainment was fabulous. Quite a variety. If beach was your thing, beautiful white sandy beaches that go for miles.

Secrets Baby Beach Aruba: Disappointing

Grounds, public spaces, restaurants,food, bars, and rooms are ok nothing special . We were booked into Preffered Club Ocean View but were put in a regular room with garden View. When we brought it to their attention they said our rooms were not available. We booked in December and Secrets said they notified Sunwing on March 3rd. Not acceptable. We didn’t get into our correct rooms until our 4th day at the resort. No upgraded minibar or amenities as advertised. Zero drawer space for clothing  [... read more]and only 3 coat hangers per person. Our restaurant reservation was canceled due to a bigger party needing the space. Leaving us no time to get into the restaurant of our choice. Sports bar doesn’t open until 5pm, disappointing. Some people like to watch sports during the day, especially if raining outside. Preferred Club food served at pool was basic burgers or hotdogs etc. Preferred Club not worth the upgrade in my opinion. Staff were great and very pleasant.

Secrets Baby Beach Aruba: Disappointing

Grounds, public spaces, restaurants,food, bars, and rooms are ok nothing special . We were booked into Preffered Club Ocean View but were put in a regular room with garden View. When we brought it to their attention they said our rooms were not available. We booked in December and Secrets said they notified Sunwing on March 3rd. Not acceptable. We didn’t get into our correct rooms until our 4th day at the resort. No upgraded minibar or amenities as advertised. Zero drawer space for clothing  [... read more]and only 3 coat hangers per person. Our restaurant reservation was canceled due to a bigger party needing the space. Leaving us no time to get into the restaurant of our choice. Sports bar doesn’t open until 5pm, disappointing. Some people like to watch sports during the day, especially if raining outside. Preferred Club food served at pool was basic burgers or hotdogs etc. Preferred Club not worth the upgrade in my opinion. Staff were great and very pleasant.

Secrets Huatulco: Guaranteed great weather and great service - finishings need refreshing top to bottom

We stayed for 2-weeks Feb 26-Mar 12 and it was scorching hot every day and it why we went that far south. Service from all departments was excellent, and we did not find the Hyatt Vacation Club sales team overly pushy. The staff here make the difference. Almost every accommodation was made to try and deliver a great client experience. The resort is tired in terms of its conditions and needs serious attention which has been well covered. The buffet food is tasty but with so many options prep [... read more]ared ahead of time, often is lukewarm, even the coffee, except at Coco Cafe where it was piping hot. Our main disappointment was the absence of no-smoking rule enforcement. Swim-out suite guests along our building were chain smoking on their patio as were other guests around the community pools despite no smoking policies in place. Yes, we could have spoken to the guests directly or complained to management, and they would have addressed it, but we simply felt the management should be take steps to enforce their policies without being prompted so as to ensure a great customer experience for everyone. Can't beat the heat!

Secrets Playa Mujeres: Hotel room review

Disappointed that it was just renovated and floor tiles were broken the painting was messy. Toliet kept plugging.Found the room very damp. Necessities weren’t refilled daily. However the staff was more than pleasant

Secrets Playa Mujeres: Nice renovations

We stayed at Secrets Playa Mujeres in 2024 and were so looking forward to seeing the renovations done in 2025. The biggest improvement was the rooms! Much brighter and modern. The pool area and grounds in general remained the same with the only real change being the checkin location. There didn’t seem to be as many restaurants as we remembered and had to venture to the resort next door, Dreams, for a few dinners. Our biggest disappointment was the beach! There didn’t seem to be much effort in k [... read more]eeping it well maintained. I realize the seaweed was out of the resort’s control, but even the lounge chairs just seemed to be dropped on the beach. There also seemed to be an added emphasis on the Hilton brand, marketing and sales. We stayed here because it was a Secrets not because it was a Hilton. The entertainment staff as well as the staff in general were top notch and met all of our needs. Over all our stay was very relaxing and we were well taken care of. If you don’t mind spending the week at the pool than you would have a great time at Secrets Playa Mujeres.

Secrets Tides Punta Cana: nice resort

We thought the grounds was very clean and the rooms were very nice. Large rooms with beautiful look out. Service was excellent by the pool and beach, Getting seats for dinner was very easy with now wait and most dinners were very good. The all You can eat breakfast was very good as well..everything you needed.

Secrets Tides Punta Cana: Excellent resort!

Really enjoyed Secrets Tides. It’s a beautiful, upscale resort with a huge beach. Breakfasts and lunches were pretty good (though not outstanding), while dinners were phenomenal. Loved the Coco cafe. All the servers there were fantastic: Jenifer, Estrella, Romery, Rosanna, and especially Josefa who went out of her way to make our trip special. Would definitely go back to this resort if we visit the DR again.

Secrets The Vine Cancun: We had a great time at Secrets The Vine!!

The food and staff were excellent!! We thoroughly enjoyed our stay. The beach was great and provided a lot of walking. We loved that breakfast, lunch and dinner were al a cart service and ate breakfast every day while watching the sun come up.

Secrets The Vine Cancun: We had a great time at Secrets The Vine!!

The food and staff were excellent!! We thoroughly enjoyed our stay. The beach was great and provided a lot of walking. We loved that breakfast, lunch and dinner were al a cart service and ate breakfast every day while watching the sun come up.

Secrets Tides Punta Cana: Lovely Adults-Only experience

Secrets Tides was a beautiful resort, lovely facilities and great beach. Buffet was very good, restaurants were a bit of a mixed bag, some very good some just okay. Adult-only vibe made it much easier to make friends as people weren't preoccupied with their kids and we enjoyed the relative peacefulness. Only serious detraction was the ridiculous "reserving" of pool loungers at stupid times in the morning for the whole day whether people were actually in the pool or not. We had a swim-out whic [... read more]h was fantastic, but had we not I would have been seriously annoyed. Entertainment was good, staff were super-friendly, especially at the Cafe which was great. Room was lovely as well. We would recommend subject to the issue with the pool chairs. Tons of Canadians!

Secrets Huatulco: Amazing views and staff!

We had an amazing time at this resort, however it needs some updating. The views were exceptional and staff went above and beyond! Especially Carlo from Buffett! The drinks were wonderful and entertainment was top notch. They had various bands playing at the bar and the shows were fantastic.

Secrets Cap Cana: Secrets Cap Cana vacation

We had an amazing week at Secrets Cap Cana! The grounds were pristine and always well taken care of by the friendly staff. We stayed in a junior suite that was lovely, lots of fresh towels and anything by you could need. Our butler Darling was friendly and attentive and responded to our requests promptly. The restaurants available were delicious, we particularly enjoyed Seaside Grill and Oceana. I used the fitness center daily and my husband loved walking the beach. The beach had white sands  [... read more]and all the seaweed was taken away daily by hotel staff. We would highly recommend this resort to anyone looking for a warm relaxing holiday. Thanks to Christine for recommending it.

Secrets Tides Punta Cana: Great trip!

Beautiful resort, super clean and amazing service on the beach from Javier and Michael! Loved the ocean, preferred pool was very busy. Dinners were great, hard to pick a favourite. Only negative would be the poor service from our butler Jamie.

Secrets Aura Cozumel: Lovely Cozumel

We enjoyed our stay at this resort. The start was difficult as there was no room for us due to maintenance issues. We were relocated for one night to a dismal room at the adjacent resort Dreams, though came back to a nice room at Secrets, but it was a disruptive start. Highlights were good snorkelling off the beach, fabulous weather, good food and overall nice resort. Night music and entertainment was minimal.

Secrets Playa Esmeralda Resort and Spa: Beautiful Beach!

Disappointed in Resort with it being a New Resort it was run down. It didn't look New at all. Leaking ceilings in many Hallways. Broken stair rails. Mold on outside of some buildings. With water leakage, many hallways had lots of water on floors that wasn't even cleaned up. The secure lock on room door didn't work. The food was okay. Buffet was ALWAYS COLD. Not a good buffet at all. A few of the restaurants were okay but far from our expectations for being a Secrets. Also, we paid for Pre [... read more]ferred Club. That didn't mean anything there. There was no identification between reg. Guest and preferred. They used the pool and the bar. Only thing they couldn't do was go into the preferred Restaurant. That was a big joke there. Also for being an adults only Resort.......The centre square entertainment was for Dreams as well so Always had lots of kids as well as in Amphitheater lots of kids. The staff was phenomenal, we enjoyed them so much. Special thanks to our Butler SIMON, he was amazing. I love Secrets, but disappointed in this one.