Hotel Rancho Luna: Good value

Covid precautions by the staff were good everyone wearing masks and proper hand cleaning. However i was concerned by many Cubans who were also staying at the hotel. I found out today that a tourist who had his. Cuban wife stay with him in the hotel contracted corona and he was not given his paperwork and was not allowed to fly home, however he did ride with us on the bus to the airport putting all of us at risk! Needless to say i am very concerned about the policies and procedures leading up to  [... read more]this possible catastrophe....... William

Hotel Rancho Luna: Good value for the money resort

The grounds are ok, rooms are ok; pool is very good; the food is good but lack of variety, shortage of veggies and salads; the bar service and restaurant service is good; maids are always friendly. The entertainment is good. The beach is good.

Hotel Rancho Luna: The resort has never looked so good.

They have painted, trimmed and never stop washing and cleaning. Their politeness and friendly attitude has always been #1. I am heading back in January 2020 for my 6th. time in 2 years. The biggest holdback is that Air Transat isn't using the Cienfuegos airport.

Hotel Rancho Luna: Good Place

I have been to Rancho Luna 6 times. The resort is quite basic but clean. There is always something you can find to eat. Most of the staff are very good and I know most of them by their first names. They are always happy to see us and it is not just about the tips. The one thing I find disturbing and likely fatal is some Cubans butt into line and expect to get served before the other people waiting in line for coffee or beer at the lobby bar, the pool bar and the grill bar. Some bartenders do [... read more] not allow them to butt in and serve people in order - other bartenders do allow Cubans to butt in. Twice when I was at the lobby bar for coffee on one wait Cubans butted in and were served before me - twice - very annoying. If the management allows this butting in by Cubans the tourism business in Cuba will crash faster than a 737 Max. No one likes arrogance and elitism. I will go back one more time and if it is still the same it will be my last. There are lots of places where all people are treated with dignity and respect.

Hotel Rancho Luna: What can I say?

You get what you pay for but then on the plane, we met people who paid the same but ended in a 4-star resort, ours was 2.5 at best. The buffet and the bars were missing basic basic basic stuff...like the toaster and the grill broke down, the coffee was served in plastic cups, the meat was coloured, no jam, butter was rare and the orange juice was sweet water, worse than Tang...the fish had a smell... The Cubans were drinking and eating in the pool. They were putting out their cigarettes and di [... read more]rty plastic plates on the ground... The music was the same and usually loud. Our bathroom was moldy and the fan never worked. Paid extra for our seats on the airplane and got a family right behind us with screaming 2 and a 3 year old. We moved to the back of the plane next to the washrooms. We’ll be back!

Hotel Rancho Luna: wow . here we go

I will keep this short, 3 complaints, food, rooms and drinks,,every night was mystery meat crazy looking food and tomato soup for the pasta sauce, only one burner worked on the toaster, no big deal because you have to find the butter, never mind looking for jam because there was none. snacks was little pizzas ugh and tuna sandwich which the cats did not even eat. The rooms safe never worked and the air conditioner controls where F%#ked,,The drinks wow no blender drinks not even a Mojito..no mint [... read more] to be found...All in all good times

Hotel Rancho Luna: wow....never again the ace

I will make this short, 3 complaints, the rooms, the food and the drinks, air conditioner did not work properly,,safe did not work,,food where should i start every night was mystery meat,,pasta was like tomato soup for sauce , toaster burner only worked on one side, didn't really matter because it was always hard to find the butter and of course no jams to be found, drinks,,no blender drinks ,not even a mojito's to be found..no mint omg. Snacks was crazy little pizzas ugh and tuna sandwich whi [... read more]ch the cats didn't even eat ,,all in all good times.

Hotel Rancho Luna: You get what you pay for

I traveled with five friends who have been to Rancho Luna in the past and with some reviews I traveled with no expectations for service or quality. The food quality was limited. If you are picky or fussy in even a little way you probably should go to a much more quality place or no even go to Cuba. The restriction on Cuba show up even greater in these lower end resorts/hotels. Food variety was very limited but there was rice, chicken, pork and pasta most days with good fresh breads. We changed  [... read more]rooms twice with things not working but they tried to help as much as possible. Many rooms are very old and dated but generally very clean. The beach was clean and safe with a nice bar/snack bar. Walking on the beach easy and safe with other areas to buy food not too far away. The large pool was better than expected and in good shape. The local Cuba guests did not treat the pool as would be expected but they were generally pleasant and most friendly. Entertainment and service was also limited but remember it is Cuba and you get what you pay for!!!

Hotel Rancho Luna: Better than expected

After rejecting first room (previous occupant a smoker) second was O.K. if on the small side for two. Clean but only one A/C setting, i.e. frigid. Took a few days to fix safe lock. Room service was good. Lots of food but of poor quality. Had to ask for some basics on several occasions. Restaurant staff were pleasant and friendly. Very good restaurants nearby. Bar service was satisfactory. Coffee inferior. Spacious grounds. Great beach although white sand a little rough. Don't be reluctant to s [... read more]eek help from Reception as they can be helpful and keep your local tour director informed of any problems encountered. If you can live with less than luxury the price and value of a one week vacation at RL would be tough to beat.

Hotel Rancho Luna: Hotel Rancho Luna

The hotel sits on a sprawling well maintained property on the S shore of central Cuba close to the city of Cienfuegos. The buildings and rooms are tired and need to be upgraded, and it looked like efforts were being made to improve. Our room was dark and musty and the bathroom was moldy. The hotel failed in the food department. Being an island state I was surprised that fresh fish/seafood was not readily available. Cold cuts and salads were being recycled on a daily bases and I was tired of e [... read more]ating rice as the staple side. The resort failed on the entertainment department. Perhaps the most disturbing part of my trip was seeing old “white” men who were unabashedly paired with young “Cuban” escorts giving the impression that this was a sex tourist destination. Given the current Cuban economic situation I understand the causes of these difficiencies but as a tourist my expectations were higher.

Hotel Rancho Luna: Allways a pleasure to return here,

The entire resort is getting a fresh appearance/ very appealing. The buffet was well stocked and sufficent choices.Al acarte dinners were excellent.Would like to see more english content in the entertainment.

Hotel Rancho Luna: 3-star resort

Best thing about the resort is the staff (special shout-out to Izbel the entertainment guy, and Barbara, who took care of our room). The pool is good, clean and large enough so you don't feel crowded. The beach is also clean, and the kayaks and paddle boats were always available to use. Unfortunately the food brings the star rating down but Cienfuegos is nearby with very reasonably priced restaurant options.

Hotel Rancho Luna: best time ever

simple hotel yet unbelievable experience amazing shows and great people plus wonderful excursions such as el nicho and the dolphins excursion which is a 5 minute walk from the resort will do it again for sure

Hotel Rancho Luna: rancho luna

wonderful litle place rooms are old in need of repairs but food is excelent great variety lots of sweets personal very pleasant and nice .but the best of all the beach golden sand and blue water no seaweed month of november not many people peace and quiet beautiful beach bar serving drinks and lunch everyday. we.had a super great time and were very pleased with the place.just to let you know place is old but super clean

Hotel Rancho Luna: Amazing staff, not so amazing time for a trip to Cuba

I picked a time in which the Cuban diesel and gasoline supplies were in a shortage, and in this particular case that meant there were shortages of many amenities one would expect from an 'all inclusive' vacation. (e.g. Beer/Cerveza was limited). The resort was also pretty empty, not that this is a bad or good thing, but just that the time of year chosen was one where there were fewer tourists in the country (or at least this resort). The staff was always really helpful and nice and even went  [... read more]as far as to arrange taxi rides into the city (Cienfuegos and Trindad) for me when requested.

Hotel Rancho Luna: it was okay

customer service was very good rooms were okay but the beach needs some clean up need to pick up the garbage more often unfortunately it rained all week we only had 2 days of sun coffee machine was broken quite often they need to have more snacks between meals or a place that you buy food.

Hotel Rancho Luna: Dicen Resort

The only thing is that's Hotel mixed with a local Cuban people and tourist Canada the mixed together this service is no good especially in the restaurant and serving beers the staff in the hotel there are super nice the time I was there over 200 Cubans to came to hotel and it wasn't enough stuff to serve people

Hotel Rancho Luna: amazing resort

The resort has everything travellers expect in a Cuban all inclusive...great service, great food, great pools, great beach and clean rooms. ALL the staff are friendly and accommodating. As the saying goes...treat people respectfully; the sentiment will be returned to you. The resort is close to many off site excursions so go out and explore/enjoy the area!!!! Going to Cuba, you need to know it is not like home. The food is prepared their way ..so try samples of everything without wasting food t [... read more]hat other quests would otherwise eat.

Hotel Rancho Luna: nice staff awful health and safety conditions

It was awful worst ever the pace is falling apart if it wasn,t for the nice staff it would be a nightmare no beach to swim in as it is full of seaweed writ to the shore sliding door wouldn,t lock no ac in cafertreia bugs and insects caused me great suffering took pictures of the mould sanitation is going downhill and could put ones health at risk esp seniors

Hotel Rancho Luna: Great first experience in Cuba

Had a great first experience. Rooms were clean, buffet style food was pretty good with lots to choose from, and the staff were pleasant and very helpful. For being a 3 star, I was a bit worried, but i had a good experience, and would definitely go back, as well as recommend to all. Thank you Rancho Luna for a fun filled first time experience to Cuba, I really enjoyed myself