Great holiday

Arrived late afternoon and had a quick check in . Front desk organized and knowledgable. Room was as we hoped from pictures and previous reviewers--clean and reasonably up to date. Had an amazing partial ocean view which to us was just as good as oceanfront. Only issue was it was too sunny and hot on the balcony to sit out and enjoy. Food was ok. Usually buffets in previous all inclusive we've stayed in had a pasta and salad bar. Very poor salad bar and non existent pasta except for Italian ni [... read more]ght. A la carts were our favourite. Wine was very good which is a big plus as this is all I drink. Beach was beautiful and fairly long which we enjoyed. Parasailing was done by many as at least 2 out at a time . Massage huts on beach plentiful but can be bothersome as ran out to solicit business when they see you. I tried hut 21 for 200pesos 1 hour massage and highly recommend. The sun and warm temps is what we really came for and were not disappointed. Many nationals , not only in our hotel but others as well which didn't bother us as are respectful and pleasant. I hope we were not bothersome to them. We probably would not return to this hotel as we rarely revisit the same hotel, but many people we talked to return each year and sometimes twice. Absolutely no complaints about staff--work very hard to keep you happy.

Great resort.

The resort is beautiful. The food is totally acceptable at the buffet. The afternoon restaurant by the pool not bad. The evening restaurants not so much. Pool was great. There were six of us together so we did have to get up about six to get six chairs together. The surrounding area was very safe. Ate at Frank's. Great atmosphere. Food not so much considering you are paying Canadian Pub prices. Was told on our last day there that there is a resort down the beach that has crocodiles or alligators [... read more] that they feed everyday at 3:00 and you can go watch. Didn't get to go watch but you should ask so you don't miss it if it is true. Everything is very close. Staff is great even though we did not see very much tipping going on. Shout out to - front desk staff including Odibel and Alima; Entertainment - Jesus, Alex and Imer; Bell Boy - Felipe; UVC - Cesar and Mario. Stayed in room 1402. Awesome room with a great view thanks to another great staff member Raul Vazquez. Repeat customers are very common at this resort. Con and probably a deal breaker for me - to ruff to go in the ocean. Black flagged everyday but one and it was red. After talking to people that go there a lot this is very common. I love my ocean time.

MY FAVOURITE VACATION!

I recently stayed at the Sunscape with my family (including my husband, 2 teenagers and my 68 year old mother). It was a wonderful vacation. This is by far my most favourite vacation. I can’t say enough about how friendly and pleasant each and ever staff member was. We purchased a Sun Club membership and it was well worth what we paid for it. Included in the Sun Club was a private lounge with premium cocktails, snacks, couches with a tv and free use of computers with internet. It also came wi [... read more]th wifi in our rooms. The top two floors are reserved for Sun Club members which gave a really nice view. We had purchased an ocean view room, but upon check-in we were given a partial ocean view; which was actually very nice because we had a view of both the ocean and a view of the mountains. I didn`t bother to complain or ask to move rooms as we enjoyed having both views. The bathrooms were stocked with soap, shampoo, conditioner and body lotion (Sun Club also hds a sewing kit and shoe shine). The Sun Club rooms also provided room service (which we never used), bathrobes and slippers. The hotel is a smaller resort which is what we prefer as there is less walking and is less busier at meal times. The rooms were clean and nicely decorated. The fridge was stocked fully every day with water, beer, coke and orange soda. The maids did a fantastic job of getting all the sand off the floor and even checked in with us at the end of the day to make sure we had everything we needed. The beach at Sunscape is amazing and we enjoyed many hours playing in the waves. The ocean was extremely warm; however the water is dark and I did miss the turquoise caribbean blue water. The food was amazing. Every day was a different theme. Even with a picky eater, there was something at every meal to satisfy all of us. There were 4 restaurants to eat from: the snack bar near the pool and beach, Windows restaurant (which is a buffet), Blue Water Grill which is an a-la-cart restaurant, and the Mario’s Italian restaurant (dinner only). Twice during the week they served a buffet dinner outside in the Court yard. The Coco Café served amazing lattes and cappucinos and had sandwiches and snacks for in between meals. There is a big problem with people reserving chairs with towels around the pool. Sun Club members get to reserve chairs but other people are left without any place to sit, unless they come at 7:00 am. There is a sign posted saying that the items will be removed from chairs if the chair is not occupied within an hour however no one ever came to remove the towels and a lot of the chairs were left unused for a good portion of the day. The hotel is directly across the street from a strip mall including restaurants, shopping, convenience stores, pharmacy; and it is a 10 minute walk to a market where you can purchase souvenirs. However, during the day vendors would walk up and down the beach selling souvenirs to purchase. I would highly recommend this hotel to anyone and would definitely return. In other reviews, complaints were made about not being able to bring a drink with you to your room. This is not the case, you just have to ask for a plastic cup to take your drink with you and the bartender will be more than happy to assist you.

Excellent service, great food, clean resort

The rooms were adequate, nothing elaborate, but spacious.Al a cartes were delicious with well mannered, attentive servers, buffet was good, all food very fresh and tasty. grounds were well kept and clean, beach was clean and although waves were large sometimes 10 or 12 foot high, many people were body surfing or boogie boarding. Some areas of beach further down were calmer for swimming. spa was amazing, I treated myself to a massage for 38 US dollars, 699 pesos. Shopping, restaurants, nightclubs [... read more] were within walking distance and you could take the city bus to Zihuateneja for 10 pesos, a gorgeous town with beautiful beaches, cafes, restaurants, lovely colourful buildings, and amazing markets.

A Terrific Vacation

I would like to start this review with a special thanks to Mernie Shields from Trip Central. She went above and beyond to find us this wonderful vacation. Ixtapa is the best place that we have been in Mexico. It is small, quaint and the beaches and mountains are spectacular. Sunscape Dorado was beautiful and clean and the staff couldn't have been nicer. Our room was spacious and clean and had an unbelievable view from the balcony. Breakfast and lunch was consistently good but dinner was a bit hi [... read more]t and miss. We went into town for two dinners and that was delicious. Overall. The resort was very good value and we would certainly go again.

Pacifico Dorado

We were on the 19th floor with a beautiful ocean view. The room was clean and comfortable and staff were very helpful and friendly. Food was goid. We enjoyed our trip there and would go back. This was our first time at this resort.

Very nice

This hotel was very nice, not a great experience. The staff was wonderful but had to work extremely hard to keep up with guests requests, due to not enough staff required to accommodate the amount of guests. The food was ok. Restaurants closed much to early. It was very difficult to find food at times during the day. Some days we would travel from restaurant to restaurant only to find closed doors. Many days the only place we could get food was at the espresso and panino bar. Our room was ok. My [... read more] husband and I had to share a double bed, the mattress had a foam pad on it and was very hard. Our pillows were also filled with small pieces of foam which was very disgusting to sleep with. After viewing our room we immediately put in a request to be transferred to another room but were told there was nothing else available. We tried asking all week but were not moved to better accommodations. My husband and I also had a terrible experience at the spa. After getting a massage from a unqualified staff I suffered neck and head pain which was caused by the terrible massage. After complaining to the manager she arranged an other massage for me to help me recover from the terrible massage I just had. The second massage was fabulous. We had a great week with friends regardless of a few things the can go wrong. The grounds are beautiful and very well keep. The staff was wonderful.

Perfect vacation resort!

The Doradao was clean, the service was excellent and servers went out of their way to make sure you had all you needed daily. Friendly hotel staff from the maids to the bartenders and secutiry. I felt safe at all times. The food was good, especially the fine dining restaurant. The rooms were clean and the hotel grounds well kept. The entertainment staff worked over time to encourage fun and participation. The beach was awesome and enjoyed the many sunsets night after night. These people have the [... read more] biggest hearts and truly do what it takes to make sure your holiday is special. Tip for sure becuase they work hard in the hot sun all day and they deserve it. I loved the Dorado and plan to go again soon. Memorable vacation spot.

Great resort in a lovely area of Mexico

Overall the resort lived up to our expectations. The food / a la cartes were hit and miss, however the local restaurants made up for it. Excellent staff, beautiful beach, and comfortable rooms. All in all we would stay here again

Great destination Ixtapa!

We enjoyed a wonderful week at the beautiful Sunscape Dorado Pacifica in Ixtapa! Staff and facility are awesome! Will definitely return to this pristine beach and hotel. It was our favourite destination in Mexico!

Very friendly clean resort.

The resort is always clean, the staff are very friendly and helpful. The only suggestion I could offer, is that the al a carte restaurants could open earlier, and their should be more options every night. Pleased to note, that the time share people did not pester us, allowing us to enjoy our vacation.

Great family spot

hotel was clean, staff were wonderful and lots to do for adults, kids and families. food was good, but the lunch and evening buffets were at odd times. a room near the disco would be quite loud. we would go again.

Beautiful resort, excellent service!

Amazing location, we took the bus just outside the hotel and explored various places. The only thing missing is GOOD entertainment in the evening. Otherwise everything else is very good. Will return soon.