Resort you definetly want to go back again!

Well, what can I say after spending Christmas and New Year at this Resort other than amazing!! Staff is what makes this Resort so incredible!! This Resort is the "cleanest" place I have seen so far after traveling for over 15 years! The entertainment is also pretty awesome and special mention to Cliff the "Steel Drum" musician who is one of the top 5 Steel Drum player in all of Jamaica!! We also love to workout and they have an incredible gym. The food is amazing and incredible "beach party" whi [... read more]ch will amaze you with the fire acts! The room we were in was amazing and big and plenty of towels and of course hot water! They have activities for everyone! All in all I give it an A+

Service was the best

The staff at this resort were the best they delivered top notch service with a smile . The rooms offered a decent ocean view which was a surprise since we hadn’t purchased an upgrade and just had the basic room. The food was limited in selection but what was available was excellent with a good variety of well prepared local dishes also. The Pizza Hut with the stone oven that seriously made the best jerk chicken pizza I’ve ever had. The bar tenders were also very good and prepared drinks qui [... read more]ckly. The beach was just ok. Not the nicest but better than Runway bay because it wasn’t rocky. Short beach perhaps 1500 ft with a fence at one end that locals hang of and constantly whistle and yell in an attempt to get your attention. Why they don’t make a solid wall I don’t know but they will get on your nerves if you get within hearing distance. So that cuts down on a lot of usable beach. The resort was kept in great shape with constant minor maintenance being done. However the only working outdoor jacuzzi was left in a complete disaster when we went to go use it almost every evening. Food all around the jacuzzi, empty plates, food(fries)and cups everywhere and I mean everywhere all over the deck. Straws floating in the water. All of this within clear view. This was a disappointment because this was one of the reasons we picked this resort. The biggest draw back was the long ride back to the airport 2 hours combined with being dropped of at the airport by the tour company 4 and half hours early and flight home it made for an very long day. I recommend a private taxi. Set your own schedule.

Awesome resort

It was great vacation, second time to this resort, food, room, staff all were awesome, will return again and again to this resort 😊 Beach was small, but very lovely. Staff could not do enough to help you,

Wonderful Resort with Wonderful Staff

My husband & I just returned from 10 days at the Jewel Dunns Resort. This was our first time to Jamaica and we can honestly say that the people here are the friendliest of all the places we have been and Jamaica has the most beautiful beaches & water. The resort is quite small and everything is placed very nicely. The only complaint that we may have is the 2 hr bus ride to the resort, but trust me it is worth it. Very good food, a la carte restaurants are beautiful and the staff goes over & a [... read more]bove to make your dining experience amazing. Very easy access to everything including the restaurants & beach. Everyone is more than willing to help you out with anything you request and they get it done quickly, no waiting for them to get around to it. We booked this trip through Tripcentral (Marnie Savic) and we had the best service ever. Marnie was the best & most knowledgeable travel agent that you could ever ask for, thank you Marnie.

Fair

Wouldn't do this resort again. Our room was hot. Air conditioning didn't work well. Fridge didn't work. Phone didn't work. Safe didn't work. Food was good Japanise resturant was the best. Drinks we're ok very strong. Beach was small but nice. Locals standing at the fence whistling and calling you over constantly was annoying. Entertainment crew was small but friendly.

Disappointing

The hotel was far from fully booked according to the staff yet when we arrived friday and tried to pay for our pre arranged upgrade we were told we had to wait til Sunday in the motel like rooms that we're pretty nasty and def not 4star hardly 3 star so Sunday comes and I get a call in the room telling us we had to be packed up and out by noon and our upgraded room would not be ready til 3 so roomless for hours we had to pay for a Cabana as my husband was sick no offer to comp it just inconvenie [... read more]nce. Went to check at 3 about our room and it still wasn't ready it cost me $99 for the Cabana til 4:30 so I went and spent time there til 4:30 go to the front desk expecting the room to be ready and it still wasn't as I'm sitting roomless in the lobby I'm hearing them tell the same thing to two other guests that their upgrade is not available finally after 5 they got a room for us blamed the housekeeping staff on our floor there were I'd say 10 rooms and only 4 were occupied I'm not sure what the point of them doing this is but it sure is frustrating then come check out day I was again willing to pay to keep the room til closer to our shuttle time and they said no sorry it needs to be empty by 12 as it's already rented our I would understand that if I knew the place was full but knowing it wasn't it was just another sourse of frustration as they offer late check out at $15/h I will never be back there nore will ever recommend this place.

Wonderful resort

This resort was on the smaller side to what we are used to, but extremely well kept and hospitable. The grounds are immaculate and rooms large and clean. Turn down service at night was a nice surprise. The entertainment was enjoyable. Beach is on the small side and they said they had lost some with the hurricanes from surrounding areas. Thouroughly enjoyed our vacation!!

Absolutely amazing

Staff: amazing professional kind went out of their way to make our stay one to remember Resort: always clean comfy bed spacious without being too big ie we didn't have to walk for 15 -20 to get to anything bars spaces out restaurants where central FOOD: OFFFF TTHHHEEE CHARTS everything was perfect they should be a five star just for that! If they weren't serving what we wanted in one restaurant but they were in another the staff went and got it!!!! Like for real!! All we had to do was ask!!!! [... read more] I will be going back in the spring if the price is right again!!!!! Beach was always clean even after a rainy night brought in some seaweed it was gone by 10 am The drive to downtown Ocho Rios ten minutes to Dunns River Falls 5 no exaggeration it's that close!!!

Amazing Resort!!

I thought the Hotel was Breathtaking...the Staff were Amazing...the Food was To-Die-For, I couldn't get enough...such a selection of food & all wonderfully prepared!! Best All-Inclusive I've ever been to!! One suggestion to the Hotel Management...provide a change machine available for breaking $20's for tipping staff. I found it was hard to come by change in the hotel, and would have liked more emphasis and variety of tipping methods throughout the stay. The staff and service was imp [... read more]eccable and deserved more recognition via variety of tipping methods. Perhaps Envelopes in rooms for tipping. Thanks for the great time!!!

Beautiful resort

This hotel was wonderful. We spent our honeymoon there and our room the staff and the food were all top notch. The entertainment was not great but everything else made up for that. We will definitely go back.

Great resort

the resort is well maintained and clean. mostly very friendly staff with a few exceptions. smaller (still good) food selection compared to resorts I have been used to. the multiple restaurants, dress code, bar times etc can be a bit tricky if you dont update yourself with the daily bulletin that is dropped off at your room. nice small beach , clean pool and hot tubs. amazing garden covered with lots trees for peace and quiet.

Quaint and beautiful!

This resort is about creating a unique and memorable experience for guests as only the Jamaican people can do. Comfortable rooms, lush gardens and friendly, accommodating staff complete the experience .

Jewel in Jamaica

If you are looking for a smaller, relaxing resort with excellent food and service, this is your place. The service was fantastic and the people who work there were the friendliest staff I have ever encountered on a resort. The food was great from start to finish. We always had a great meal.

Nothing Like it

This resort is amazing none other like it. Went here for my 40th birthday and I wouldnt want to of been anywhere else.....the beach is small but very comfortable and clean, the food is amazing loved you didn't have to book a la cartes, room was perfect, beach towels don't have to worry about, no bracelets and no kids ...I love kids but something g to be said for adults only....it's peaceful... the staff is friendly and you feel so welcome when I return to Jamaica and to Ocho Rios I'm not going  [... read more]anywhere but here.

Friendly staff!

We just spent 10 days at the Jewels Dunn's River Resort. We enjoyed the small size of this resort, and the rooms were very comfortable. Our maid was amazing! The entertainment staff did a great job during the day, but the night entertainment was lacking. The "Bling Disco" was kept way too cold and smelled very musty. When ever they had a "special dinner" planned on the beach or pier, the buffet dinning room was closed! My husband & I travel quite a bit and we've NEVER been to a resort were the m [... read more]ain buffet is closed. When the buffet was open, they'd make you stand in line to give your name and room number before you we're seated. The lady working that post was NOT friendly at all. In 10 days, we never say her smile once!! There were two peacocks and several loose cats at the resort. That was nice for an animal lover like me. The cats would quietly sit by you and wait for a hand out... no jumping up, loud meowing or rubbing up against you. Very polite cats! Lol The biggest disappointment of Jewel Dunn's River Resort is that the beach is so small! You can ONLY walk the water front of this resort cause there's a pier blocking one side and a high chain link fence on the other.

Excellent service!

No matter where we went... dining rooms/beach/taxis/room service/lunch hut, etc.... the service was excellent! There were always smiles and conversations, warm welcomes every time. Due to a prior concussion, we had to move rooms and the front hotel staff was very accommodating landing us in the lush patio clad lanai rooms. The variety of foods/restaurants was great. The beach itself was small and the fenced border to the public beach/park was not appreciated. However, the sun was hot, the o [... read more]cean beautiful, and the tanning great, AND you can situate further away from the fence if you don't mind the pool music. Definitely there were some aspects of the grounds that needed work (e.g. concrete steps to beach from pool) but overall it was a quaint, quiet, enjoyable adults only resort with beautiful rooms. And if you get the chance, take the sea kayak out and just park above the coral. The crashing waves will drown all the stress away :) IF you can get this hotel on sale, YES, I would recommend it. We haven't seen better service in all of our travels.

Very nice resort

All in all this was a great resort. The only negative would be the short beach ...... so if you are a beach walker or runner, this is not the resort for you. On the plus side, staff are very pleasant, lots of organized resort activities, and everything on resort is close.

Awesome adult getaway

We are almost 50 and found the age range here to be mostly 30+, so this suited us perfectly. The service here was very good and the food was excellent. We stayed for 2 weeks and did not find buffet dining to be repetitive at all. Tuesday night beach parties and Thursday dining under the stars are not to be missed, the amount of work the staff put into this in incredible.Asian restaurant is a blast, lots of fun. Close to many excursion locations, and different activities always going on at the po [... read more]ol to keep you entertained, although we preferred chillin' at the beach! Make sure to make use of the kayaks, hobies, paddle boats, etc. If there was anything at all we would change about this resort, it would be a longer beach as it is quite small here. We would highly recommend this resort.

Smaller is Better!

What a Jewel! First time in Jamaica and so impressed with this resort. A little smaller resort than we've been to but there was nothing lacking! Food was good, room was good, bar service was amazing and the list goes on! Employees can't do enough to ensure a great experience! Excellent all around! Staff always have a smile on their face! Probably the best vacation ever!

'Jewel' of the Caribbean

We just returned from a very relaxing week at Jewel Dunn's River. It is a small resort, and not fully booked, so not crowded at all. The staff were all excellent, and obviously enjoy their work. The food at all the restaurants was very good, as was the service, but often not hot enough, particularly at the buffet. Pizzas were awesome! Rooms were clean and housekeeping did a great job. The beach is good, but small and you cannot go beyond the resort boundary. The negatives were the 1.5 - 2 hour b [... read more]us ride, and the pools were on the cool side, and not cleaned well. Would definitely go back!