Repairs Needed after Irma

We spent March break here and it was the roughest hotel we have been too. First room barely had any water function for flushing the toilet or washing your hands. The shower sprayer was broken, tv was not hooked up and the phone didn’t work. We changed rooms which was better but the patio doors on most rooms had huge cracks in the glass which made you nervous to open them. Beds did not have mattress liners, just the sheet on the mattress and sheets weren’t changed throughout our 7 day stay. T [... read more]he beach was gorgeous and staff did the best they could with what they had to work with. We didn’t go in the pool once because loungers were all sitting empty but “reserved”....very annoying. Beach loungers were available so we stayed there. Lots of sea shells on the beach if that is your thing. We will be back to Cuba but not likely this resort unless it is completely fixed up. The one next door looked much better Iberostar Daiquiri.

Good Value for Price

Just got back from the resort Friday night. My boyfriend and I really enjoyed our time there. The food was great considering a lot of places in Cuba aren't the best in that department. The weather was fantastic which made the BEAUTIFUL beach even better. Everyone who works at the resort are amazing people and work hard at what they do. A special shout out to Anita who works the lobby bar, she is amazing. And Julio, one of the grounds keepers who gave me a flower every morning he saw me. I' [... read more]d definitely recommend this resort to someone who is on a budget. What you got is definitely worth the money.

Sol Cayo Guillermo

This was a very nice resort. The people were friendly. The food was good and a reasonable selection was available. The beach was beautiful and you could see the beach from the pool area, which was also good. The entertainment was good. They had dancers and singers or musicians almost every night. The employees were very helpful and accomodating. We had a relaxing week.

Beautifull beach !!

Visited the week of Feb 14th to Feb 21st, had a great time, hotel still abit rough around the edges after Irma but they are working hard on restoring the grounds and rooms, the beach is better than before but a very windy week. We had to change our room once as this seems to be a common occurrence, some rooms aren't quite up to par, the food was ok but a little repetitious, staff were great, overall a good trip for the price we paid. Tripcentral was very helpful in booking as we only booked t [... read more]he day before we left, talk about a rush packing LOL. Would go back for sure. J & T

Diamond in the Rough...!!!

Stayed at Sol Cayo Guillermo from January 7-14, 2018, and had a very pleasant experience overall! BEACH was INCREDIBLE !! Bit on the windy side, but it was 27 degrees and sunny every day, so absolutely beach weather by day, and sweater weather by night. Initial impression was positive (staff, main entrance lobby, pool and bars), lots of improvements with their amenities since Irma - updated facilities and rustic/sheek design. Downside was that our original room was very far from everyth [... read more]ing and did not have working AC. They thankfully switched our rooms the following day to a lovely beach front villa with AC. From that point forward, we had an amazingly relaxing and romantic vacation! Villa was lofty and cosy with a great ocean view, and very clean. The down side of the view, is that since Irma hit, all the surrounding landscape has suffered. Less trees, and shrubs, which can make it seem a bit baron, but it will come back, and once it does, this resort will be sure to impress! Beach was huge, clean, shallow waters, with plenty of chairs and room for privacy! Played Beach Volley ball in the late afternoons, and amazing sunset strolls!!! Food was mediocre, but surpassed our expectation for Cuba, and be sure to book your a-la-carte reservations asap! Calamari and mussels/clams were our fav! We indulged in a Dolphin excursion, as our original plan to take their catamaran out for a snorkel, back-fired due to high winds ( so the hotel gifted us the Dolphin swim which was surreal) !!! We also went horse back riding on the beach which was so much fun, and equally as beautiful. Very affordable. Staff were very helpful, and always went out of their way to accommodate us! Thank you Julie ;). Entertainment staff were lovely, but they could use a different DJ in their disco ! Overall great experience with or without kids!!! We definitely recommend this resort if your looking for a more peaceful and relaxing vacation. We will be sure to return.

Good resort

The grounds around the rooms were a little barren probably because of the hurricane in 2017 but was still decent. The rooms were nice but the housekeeping was non existent after day 3 of 7. The beach was very nice but there were a lot of small shells in the sand. Water was amazing and had very little seaweed. The food was decent but didn't have much variety. Omelettes in the morning and crepes were both good. Staff were very friendly and the entertainment crew was very involved and energetic. Th [... read more]e night time shows were good. 1 out of 2 a la carte restaurants were amazing (don guillermo) and the other lacked in service and variety. They kind of lacked in mixes for drinks like anything slush wasn't available. Coffee was good though. It had a nice lobby and decent pool area. Not a big resort so getting around wasn't hard. I would give it a 6.5 out of 10. I paid 769 dollars and am glad I paid no more than that as I don't think it would worth more than $800 for a week.

Fantastic resort!

This resort is by far one of the best resorts I've been to in Cuba. The beach is to die for! Food is mediocre but it's what I expect from Cuba. That being said, the positive thing about their food is it's consistent and by far better than other resorts I've been to. It's hot and fresh and lots of options! People here are nice and take a lot of pride in their job. Entertainment was good although wish they changed it up a little, a bit too much dancing but they are amazing dancers if that's what [... read more] you like.

Very exceptible!

Staff were very efficient. ..definitely a tone that they expect a tip every time..outside dining was not good. Staff wanted a tip for cleaning your plates away but did not appear to offer drinks at beginning of dining, but asked they were very abliging. A nice variety of specialty drinks without complaints by staff for making them. Place was nice not extravagent but not a dive either. Biggest complaint i have is the spraying of toxins to kill bugs.. Their timung was really bad. Near dinner an [... read more]d breakfast hour with howling winds. Food was hot and quite flavorful. I have travelled to Cuba at least 15 times and it is what I made it....fantastic! Expect nothing and you will be happy and content. Expect extravagant and you will be dissapointed

We had fun!!

Service, PEOPLE, entertainment and food were great..A PLUS!!!..very relaxing place to stay.. BUT the toilet in our room...the toilet seat was really old, ur not sure if it will be clogged if u had disposal ..UGHHH..until now it gives me goosebumps...if that toilet will only be changed .that is really a good place to stay...there were also minor bad stuffs in our room, probably from the shake of past hurricane..unattached electrical wirings, one sway to an overhead lamp will make it fall on ou [... read more]r heads, (we we're really careful and moved spots to avoid it), clothing rod in the closet was broken...not complaining to those but just the toilet!!!really other than that...were great!!! Thank you Cuba..we had a great experience!!

Great resort for the price!

We just spent 14 days at this resort over Christmas and New Years. I can't say enough about the staff of this resort. They were so friendly and helpful. The food was great with lots of choices. The beach is beautiful! This resort is not as lush as it used to be due to the hurricane damage, but it is still beautiful. We loved the small size of the resort and the quiet atmosphere. We really recommend this resort for a traveller on a budget. Big bang for your buck!

Great resort for the money

I have been to Cuba many times. This hotel and Beach is an excellent value. If you are looking for a five-star this is not your hotel. But the people are lovely. The food is very decent for Cuba. The hotel is a little dated. But everything is clean and tidy. Everyone in Cuba is working very hard to fix the devastation of the hurricane. I have been to this Resort four times and will continue to return.

Sol Cayo Guillermo

Very welcoming and friendly, smiling staff and atmosphere. Staff cannot do enough for you, they are all very accommodating. Clean resort , all areas, lobby, shops, bars, restaurants, public washrooms and guest rooms. Although grounds and surrounding area are still being restored from the devastation of the hurricane it still looks beautiful. Everyday workers are on the job from dawn to dusk and after. Pools are crystal clear. I will definitely be returning to this resort and miss it alread [... read more]y. Thank you to my travel agent Michelle Turco from Trip Central for helping me finalize this wonderful holiday with Sunwing Tours.

Perfect beach!

Beach - Perfect! There was no seaweed, water is clear and you can walk out quite far. For those of you who like to walk, you can go in either direction. Food - We did not try the a la cartes. With four different food preferences, we found the buffet to be easier. We found a good variety of food and lots of fresh fruit. Staff - From the front desk, to the gardeners, the cleaning staff, the servers, everyone was polite and professional. Not one staff member hinted for tips. (We do tip, but at ot [... read more]her resorts we got annoyed when hands were are out all the time) NOTE: The only reason I can't give the staff a five star rating is because one of the male buffet staff crossed the line with our 17 year old when he saw her walking near the pool on her own. His "suggestions" were not appreciated. Rooms - Rooms are spacious with plenty of storage. The safe is 2 pesos a day. It is opened with your room card. Checkout - Check out is 12 pm. Since our pick up was much later (6 pm) we opted to pay the 5 pesos an hour, but this cannot always be accommodated. Our cleaning lady would arrive late in the day around 4 (kind of annoying, its siesta time lol) , so sometimes we would just exchange towels, get water/tp. Water was always delivered to the room. Beach towels - On at least three days, we were told that they were unavailable to exchange - the delivery had not arrived. Pools - Safe for families, they were clean. We travelled with Hola Sun - no issues, the weight allowance with Air Cubana is quite generous Mosquitoes - Bug spray with deet is a must .. the mosquitoes swarm after it rains

A few simple things can make this a 5 star

This resort is 21 years old and loved by its staff, it may lack a few things, for example, an extra a la carte restaurant, a bigger or an outdoor exercise area and scooter rentals, to be truthful there are plenty of services available to help keep you busy at a decent cost, horse back riding, bus services to other resorts, jeep excursions etc if you like to cycle bring your own bike or if roller blading is your thing then bring em, this resort is and its neighbors are becoming great kite surf [... read more]ing zones so you can try that and test your athletic abilities, the place is not perfect and not bad, the staff are hard working and as it's known Cubans love thoughtful gifts wether woman's things or men, especially children stuff, shoes are welcome big or small the list goes on if your the frugal type you'll sympathize and think it through fine, I like the shallow beach water even though the wind tends to bring in high tides it's still tolerable and cool to feel the breeze in the sun ...

Good Resort

Very nice beach. Food was good. Good selection, 2 nice a la carte restaurants. Staff was helpful. Great night shows and music. Very nice snorkelling trip by resort aquatic centre (not included in price). Good resort overall.

Love Sol Cayo Guillermo

The people are incredibly lovely and upbeat. If you need anything, they will help you immediately and do whatever they can for you. The pool is nice. The drinks are yummy. The rooms are good. And the beach is beautiful.

Great experience

No major complaints. Was a small quaint resort, close to the beach and easy to get around. The staff was amazing and friendly. Food was what was to be expected in Cuba, not gormet but good. We managed to fill our bellys. No long lineups or waiting anywhere. Room was nice and cozy, no major issues. Had a wonderful stay!!

Great resort for the price for two!

This resort was in the middle of nowhere, yet facing the beach, a few feet away.. I could hear the waves at night, very calming! There are afew resorts close by,that were easy to get to by bus. We had fun checking out 2 sister hotels where we could eat for free also. I must say our hotel was the best hotel out of the two (one being TRYP) i wouldn't suggest that unless you're 21 and looking for a party and don't care where you sleep or eat.It was a rundown place. Sol Cayo was clean with go [... read more]od tasting food and great entertainment. The rooms were average. I didn't have any complaints. I got my clean room and daily towels, hot water in the morning (not always so for a night shower) I met the most amazing people from everywhere in Canada. Lots of families and singles too! Great kids club for families. I loved the Massage by the pool area which was very nice btw.. Drinks by the bar were amazing as was the Spanish coffee. The reg coffee was not as good. The store on the resort ripped us off, every time we bought cigarettes (social smoker) They charged double.. So be careful with the prices! There is a post however it's high up and not noticeable. I spoke to customer service about it and she said they would refund me at the store however the lady there refused so management wanted me to file a complaint and I chose do do nothing.(altho other people, at least ten told me they had got ripped off also paid 2.90 and 4.00 as opposed to 1.30 per pack for Hollywood smokes.. At the end of the day (it was only a couple of dollars more per pack) I guess they needed the extra money more then I did. The only other complaint I had and it was a big deal at first because I chose this hotel because it had a water park. The pictures confirmed this . Yet when we arrived there was no splash park..my god daughter was not too pleased until the 2nd day when she jumped in the pool and I met all the wonderful people there who helped make our vacation memorable in a nice way!. Would I go back again? Well I'm an explorer and like to check out new places however if I met the same people there next year, I would most definitely go back!

You get what you pay for

Hotel shows it's age but they do their best to keep it clean. Staff is wonderful. Our TV and A/C didn't work,mentioned it to front desk and our TV was replaced unfortunately the A/C wasn't fixed. My biggest issue was the amount of flies in the buffet. As well as septic smells throughout the resort.

Lovely vacation..

My daughter and i just spent a fun week at Sol Cayo Guillemro..ocean was amazing..it is an older resort but very cozy..we were in building 12 on the 2nd floor which was a little hard for me with my arthritis..tried to change rooms but said their was none so we didnt sweat it..it was clean and had a walk in shower which was nice..food was very good..they need to do renovations there and i think they are soon..anyway great week and yes i would return...