Friendly amazing resort

We would highly recommend the Royalton White Sands resort. The staff are friendly, restaurants (Japanese, Hunters steakhouse, jerk chicken shack at the beach and the buffet for breakfast, lunch and supper) were excellent, and lots of choices for food and drinks. The swimming pools and swim up bar was amazing. Very entertaining staff at the swim up bar. There were plenty of chairs for vacationers at the pools and at the beach. Rooms were clean. A very enjoyable holiday.

The name don't match the location !

The ground and public areas are very good. Dining , in general, is good. Service ( except the check in) are very good. The room is run down, i.e. the bed mattress on both bed are sacking, the patio door outside handle is missing. If you try to conserve energy by closing the patio door when you stay outside, you can't get back in. The view from the B building are terrible, facing roof top and hotel kitchen. Although when we book the trip, it is suppose to be Luxury room, without extra US $  [... read more]350 upgrade fee, we end-up in this type of room. The check in process is terrible, unless you pay extra to become a diamond member, they just keep you waiting and waiting. It take us hours to get the room with a kitchen view.

Nice resort

This is a very well kept resort where everything is clean from the rooms to the beach and in between. Great service and very friendly staff pretty much in every area. Well trained to provide a "my pleasure " response to every thanks. Have no real complaints of any sort other than they have to find a better system for their coffee service in the buffet restaurant . Coffee only comes after many requests and usually only after the breakfast meal is either half done or done! They should have a self  [... read more]serve coffee set up like most other resorts.Is this typical to Jamaica compared to other destinations?

Good Resort

Every thing was very good Accept the room, No cold water In the washroom think, and after too many complaints, finally they send some body Saturday one day before we left and when we came the room and the washroom wasn't clean .

Absolutely wonderful time

Food was amazing, staff was so friendly. Claudia took wonderful care of our room. The jerk hut had killer jerk. I do wish the water was open later. I will 100% recommend this resort to everyone. Service at Tripcentral was also the best. Thank you, Julie, for all your help and follow-ups!

Beautiful Resort - Gorgeous Beach!!

We just returned from a family vacation at Royalton White Sands. I would recommend the Diamond Club upgrade. It was worth it. Check in was quick and smooth. Our room was clean, towels changed twice daily by a very friendly cleaning staff. Grounds and public areas are immaculate. All staff were very welcoming, polite and warm. Dining was terrific. The buffet choices are terrific with something for everyone. Food was hot and flavourful including a very good kids station. Our favourite re [... read more]staurants were Zen, Jade and the Steakhouse. The beach was beautiful, no need for water shoes. The kids water park kept them busy all day. A great family vacation. No a place for a quiet vacation!!

Had the best time at this beautiful resort

Hotel was so amazing, clean, staff was incredible everyone always smiling. Entertainment was the best I have ever seen. Food was delicious. Pools were lovely, beach is awesome. Was more than impressed. I am already planning another visit to return to this resort.

Loved it

Hotel incredibly beautiful great pools, the staff was the best so hospitable!! From al-Wayne and Jodi-Lynn at the pool bar, to Andre who made my omelette and put a smile on my face every morning,to Joyce who is from the martini bar.. and countless others who made our stay anazing I loved that the wifi was strong and worked everywhere, no room keys needed it’s all part of your wrist band, no towel cards required.. food was awesome had the best steak I have ever had st hunters steak house!! The [... read more] ocean the nicest I have seen, the foam party what a blast I highly recommend this!!

Great relaxing family vacation

I read a lot of bad reviews and was having second thoughts about the resort. Then I realized some people are stu#@d and are impossible to please. I was right. The hotel was great. We stayed in the newer part. Rooms were clean. Staff are amazing. Food excellent. Only complaint....not enough beef patties lol But honestly this place is really nice. Quiet and relaxing. Great place. Enjoyed it very much

Great 30th anniversary trip

We just came back on Monday! We had a great time. Our daughters bought us this trip for our 30th wedding anniversary. We have been going to Jamaica for that last 20 years because of places like the White Sands. This is our favourite resort by far. Very personalable and the small details are what makes it stand above the rest. The staff like Natoya who works on the beach serving drinks made our trip. She looked after us like we were her family. You won’t be disappointed in this resort and what [... read more] it has to offer.

Worst resort I’ve ever been to

The hotel overall is less than a 3.5 star. The service from front desk, housekeeping and bar are horrible. The entire management team needs to be re-evaluated and the staff need more training to resolve issues.

So much fun!

The grounds at this resort are immaculate and people are all incredibly friendly and accommodating. We met many new friends and took part in all of the activities that the resort had to offer including the fitness classes, trivia games, dance contests and nightly entertainment. Would definitely go back again. Thank you Trip Central-Jen Wilson in particular for your excellent recommendations.

Great Family Resort

My husband, 8 year old son and I just got back from a week at the Royalton White Sands. We had a great time. On our last day we did a little review of our experiences and I am happy to share it with you. Rooms Pros (Luxury Room Level on 2nd Floor) -Clean, nicely decorated rooms - great shower - view of Zen restaurant - small but nice balcony Cons - initially we were put in a room that faced the water treatment system and staff room, we complained and were moved to a room facing Ze [... read more]n restaurant - room category exactly the same but view is terrible Hotel Grounds Pros - beautiful, lush and well groomed grounds - clean and easy to get around the resort - everything is close - well mapped out (kids activities are placed together / adult spaces placed together) (no Cons) Food and Restaurants Pros - tons of food options (buffet at Gourmet Marche was great) - good quality breads, cheese, meat, fruit and veggies - unlimited mimosas (my fav) - coffee bar open late - ice cream parlour open late - 5 other restaurants all beautifully decorated - got to dine under the stars several nights while watching live performances so fun! Cons - Steak house meat was good but over cooked Entertainment - the entertainment was great, we really appreciated the obvious effort that went into the entertainment - loved Beauty and the Beast performance, Synchronized Swimming performance and Jamaica Trivia night - we loved the pride that the staff and performers showed for their country - and we love Bob Marley and all the tributes to his music (no cons) Staff Pros - honestly the staff were lovely, they generally seemed happy to serve and were very appreciative of our gratitude - Marie who cleaned our room, was so lovely and give us big smiles everyday - the staff at the water sports were really cool and made us really feel welcome Cons - when you arrive they try to get you into some time share or "resort rewards program" we were only pestered a few times, but as my husband says " we are not paying for another vacation on our vacation". - staff can be slow to respond to requests - staff unclear or off limited details and information especially when it comes to off resort excursions Facilities Pros - beautiful pools - several kids pools - several adult pools - 4 large waterslides - mini water park for little kids - foosball table -pool table -pingpong - shared facilities with sister resort Blue Waters - plenty of lounge chairs, sofas, tables to chill at Cons - the tennis courts (2) are located on top of one of the restaurants and the nets are falling down, it is on astro-turf, not really cared for. If you are a family of tennis players it is pretty disappointing. - no green space for kids to play soccer or just run around on grass Beach Pros - clean, white sand beach - lots of beach chairs and beach umbrellas Cons - pan-handlers, and people trying to sell stuff to you, sketchy people around - limited beach size - water not that smooth or still - small island off resort not kept clean Over all we gave the resort a 7.9 out of 10

Great Property, trouble with rooms and front desk staff

Was told I could not publish experience>>>>>>>>>>>>>>>>>>>>.>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

Ok resort

When we arrived at the hotel we did not have an assigned room. After waiting 45 minutes we went to the front desk and got a room on the 6th floor that was joined with another room. The room was clean but not kept up very well. First night, at 3am I had to go to the front desk because the people in the room next to us had the tv on so loud that we couldn’t sleep. The front desk did not do anything about it. At 4am my husband went and finally the front desk called the room to turn the tv off. In [... read more] the morning we requested a room change and they told us that it would be ready at 2:30-3:00pm. So at 3pm we went and were informed that the room is not ready yet. After a few trips to the front desk, around 6pm, finally got a different room on the second floor. I should mentioned that this was a family vacation and we were traveling with our 11 month daughter and a full size stroller. When we were trying to move all our stuff to the room, we realized that the second floor does not have elevator access. So now few times a day we had to carry the stroller up and down a flight of stairs (not really An ideal situation when you’re on vacation). I thought that this was very inconsiderate of the hotel. Our new room had no blowdryer, bathrobes or scale which the hotel advertises is included in every room. We also had to ask for towels as our room was not cleaned when we returned to put our daughter for an afternoon nap. The beach is small but nice. We were able to find an umbrella for the most part. The pools were nice too. They have an adult infinity pool, family pool and a splash park. There were only few umbrellas in the pool area and were always reserved with towels which was really ennoying! I think the family pool should have more umbrellas to provide shade for the kids. Overall the food was good. The steakhouse was the best, followed by the buffet restaurant. We tried the Italian restaurant for lunch but we found the food to be too salty. Opa, which is the Mediterranean restaurant has pretty good food as well. The Mexican was ok but we waited a very long time to get our food. I really enjoyed the entertainment. There were a lot of activities offered during the day and the evening showed were amazing! The staff was very friendly and attentive. Overall I would rather pay a little extra and stay at Blue Waters which is next to white sand and is a newer resort with access to both resorts.

Beautiful Resort!

The resort itself was stunning. Loved the beach and the food in the restaurants. Unfortunately our trip was full of problems starting with no a/c in our room until half way through our trip and despite asking daily for a fan we never received one. 17 power outages, I almost fell down the stairs and twice we ate in the dark. No hot water one day. No water another. A swarm of bugs came crawling under our door and filled our room. We had to ask for 2 days to have a bed made up for our son to sleep  [... read more]in. The room service food gave me food poisoning.

Great resort. Perfect for families!

This resort was amazing. From the staff, to the service, food, grounds and entertainment, they had it all. This resort is perfect for families with kids of all ages - tons of things for the children to do. Only downfall, the rooms are a bit small. Definitely recommend!

Great Week with Family

Great resort with very good adult pools and kids pool. Daughter liked the water park slides and they even had a foam party for the kids. Food was very good, better than other all inclusive we have stayed at and all the staff in resort are well trained to help and look after your needs. Excellent little coffee shop in Entertainment area that doubles as an ice cream shop so parents and kids both can get a pick me up in the afternoon. Rented a Cabana for one day and was enjoyable, Staff ma [... read more]de the difference by looking after the kids with fruit plates and snacks. We would recommend the resort to families looking for a resort that will look after both parents and kids without being too big

This is definitely not a five star resort!

A group of us stayed at this hotel for a destination wedding (about 90 plus people). This hotel claims to be a Royalton but I have stayed at a Royalton in Cancun and this is nothing compared to that. I will give you a few examples of things that went wrong. Upon arrival it was a mess! People that booked a suite did not get their room as paid for. My brother and his family paid for a jacuzzi suite with ocean view, that's supposed to sleep 5 people, was shown to a room with 1 bed and a pulled out [... read more] sofa for 5 people. He finally ended up with a second room with a connecting door. Still no jacuzzi or ocean view suit. We later found out that this happened to many people in our group, even the bride and groom! They booked a suite also (embassy if I am not mistaken) and was given a regular room. With all their luggages that they brought for their wedding they didn't even have space to walk in the room. They were told that their room would not be ready until Friday. We arrived on Tuesday and wedding was on Thursday. The bride and groom had to borrow their relative's room over at the blue water side on their wedding day to get ready. Now for my room, we did not book a suite but we did pay $7,400 for 2 adults and a 12 child. We were given 1 bed and a pulled out sofa that barely fit the 12 year old. We had a room that had a connector door to the next room. My husband went to open it and was able to go into the next room! We called in one of the staff to let them know what was happening and he worked on the locks but he could not get it to lock. We ended up just pushing the sofa against the door. Phoned never worked the whole time we were there (to order room service that was offered 24 hours). We were promised someone would look into it 3 separate times. No hair dryer or clock in our room. The first few days our room was cleaned every other day. When we asked about it we were told that house keeping was very busy. But they did give us clean towels when we asked for it. We did enjoy the exercise classes offered. Although one time instructor never showed up and no one can give, the 10 people that was waiting for the class to start, a reason why. Beach on the Whitesand side had rocks that was very dangerous. My cousin was injured and had to go to the hospital. She ended up paying $700 dollars for the visit. I myself trip on the rocks but luckily I was not injured. My sister and her son was on the beach and was approached by local vendors. I am assuming, and was offered weed. Needless to say my sister was not very happy that this was happening on the hotel beach. There does not seem to be any managements at this hotel. Employees seem to do what they want. I will give you a few observations. I was heading to my room when I heard a worker ask a guest to give him beer, employee drinking with guests and offering weed for sale, guests asking questions and staff saying I don't know. There was a lot of I don't knows during my 8 day stay. One morning my sister and I went down to yoga we saw a pile of vomit on the floor. Employees standing near by. An hour later we walked by still there. Employees nearby talking. We later walked by it again and thought someone cleaned it up. We were wrong guest have walked on it clearing the spot up! I will have to say my Cancun experience was very different from my Jamaica experience. I will have to think twice about booking with Royalton again. You should really listen to your guest. We observe so many complaints about this hotel while standing in the lobby of the hotel from your guest. Even the food was horrible. The bride made a comment that mirrors my thoughts "Is it me or does the food here taste all the same?" I would also like to let you know that there were good workers also especially in the coffee shop and the buffet.

Not worth the price paid for

Slightly below average compared to other resorts visited... rooms were tiny for the price I paid, service was disorganized and slow, amenities were okay/average/could be improved, dinner options were great but again, the service was incredibly slow