Short and to the point

Older building ( not an issue for me ) Room is alright some stuff might be broken. Your toilet will not work . The pool and beach are stunning. You will have people harassing you but that's everywhere. The food was hit or miss and 1 of my friends got food poison 3 times within 8 days. The service is awful, they do not care what so ever about their jobs. The game room is a joke. Pool tables are on it's last legs. This is my 14th trip and by far this resort comes in last place. I'm per [... read more]sonally going back to punts cana next year but at the majestic.

Not What we expected

The Room was small, smelled Musty, Had to get the safe fixed twice. the bed was comfortable but it was too small, we wanted to sleep together so the two double beds didn't work for us. The coffee pot did not work, I reported it but it was not resolved. I got food poisoning from the Japanese Resturant the Pool was great. The buffet was good most of the time. The staff were polite and very helpful. The drinks were very good. My Husband got eaten alive with Bug bites.

Resort review

Rooms are a bit out dated and not super clean in the bathroom but not horrible.the rest of the resort is very clean Buffet isn’t amazing but found stuff to eat. Good entertainment, pool is very nice and big. Waves were very large at the beach and lots of people selling stuff on the beach. We did the tour with dune buggies to the cave/chocolate/ coffee and it was fun for $50. Also the boat tour that takes you to snorkel/ sea walk and that was fun

Horrible

This is the worst resort we have ever stayed at. Our room was old and dirty looking, our ceiling leaked, every time we tried to use the bathroom tap it came off. There were someone’s clothes left in the dresser, my 13 year old son found a disgusting used tampon in the end table drawer. Our safe didn’t work, we had no ac so our sheets were always damp! When we brought all of this to the attention of the front desk they shrugged their shoulders and said all other rooms are occupied. No compensatio [... read more]n was given, they didn’t care. Our sheets weren’t washed once the week we stayed and my sons sheets looked like they weren’t washed before we got there. The food at the buffet was terrible, the trays were filled with the exact same thing every single day. 17 out of 23 people in our group got food poisoning including myself and I spent 24 hours sick in bed. The pool is nice and the entertainment is good, the beach is beautiful but I would never go back even if it was free

Good Times

We went with a large group and no complaints here. Room was decent food was good and there was no shortage of fun and entertainment. We had a blast and would definitely go back. Great price and next time would bring the kids as well.

Not the best experience

Unfortunately, the hotel was old and the food was not of high quality. The rooms are very old and everything is broken. Cockroaches are running around the room and in the restaurant. The food in the restaurant is of rather low quality, unsanitary. On the penultimate day of vacation, I got poisoned and was very sick all day and could not even move. Then I found out that I was not the only one who got poisoned. I really liked the beach, it is very nice and clean and the hotel grounds are qu [... read more]ite clean and well-kept.

Absolutely horrible place

Food poisoning 16/23 people Terrible food Terrible rooms not what as described No towels Never changed our sheets in a WEEK Horrible customer service Toilets didn’t flush No seats at buffet Would NEVER recommend this place to my worst enemy

Okay for the price

Big resort kid friendly Beach was okay room were hit and miss some leaking water toilet not flashing Food ok For what we paid compared to other places service was very slow. Lots of lineup. Pizza was good but had to wait over an hour. Drinks were OK. I need to get up early to get Chairs.

Made the best of it!

Hotel is dated and requires many upgrades (no phones worked in our room and having to walk to guest services was a hike, shower leaked at the base which required a huge bath towel to soak it all, beer was only added to fridge if it was requested daily and since we had no phone, we were always at guest services). Areas such as the sports bar, exclusive area on beach with a bar for those who pay into premium pkg no longer exists. This is a big resort on beautiful grounds...awesome beach which you [... read more] can walk for hours. Food was good...we didn't starve...it's all about what each individual likes. Staff was stretched out and line ups at the bar were at times insane. There were rumours floating around that the resort was going to be shut down - some said for good and others stated for a year of full renos...so not sure if lack of services is due to this. They are slowing moving away from anything paper - map of grounds, cocktail menu for the bars and food menus for a la carte restaurant all on QR codes and again not all up to date...not always convenient when you don't want to carry your electronic devices every second of the day. At this time, I would not be able to recommend to go somewhere that I am not willing to go back to under the resorts current conditions.

Excellent service

Everything was very clean although it is an older resort. There is something to say about a well oiled machine... The food was decent and the beach beautiful. The pools were clean. They definitely need more loungers. The staff were very friendly. They aren't consistent with stocking water/ beer in your fridge.. but all around... I would go back.

Great Resort

Pros -Very clean -VERY friendly service -Like the layout of the resort -Food was good -Excellent entertainment staff. You could tell that they put a lot of effort in and seemed to enjoy their jobs -Special note to the pool towel girl at the 'quiet' pool. Always had a big welcoming smile. I think her name is Maria Cons -Food service in the Buffet and in the restaurants was very chaotic. Lots of servers and managers but did not appear to be serving guests. Did not always get what we or [... read more]dered in the restaurants, but we were fed. -Resort is dated but comfortable -Mini bar was not restocked regularly

Ok resort

The resort overall is ok but the rooms need updating. The à la carte restaurant are good and service was efficient. The entertainment was great but the nightly shows were never on time. Food was ok but most of the time it was cold. Would not go again probably would go for a 5star next time.

Would not recommend

I am not impressed with this resort at all the rooms are so bad that they have leaks and broken safe and fridge and television. The line ups everywhere are just ridiculous. It’s unfortunate that for the first few days there I saw the maintenance man more than the bartender that you have to wait 10-15 minutes for a drink that tastes like garbage. We had blood stains on our sheets When we asked for a new room they said there were none. However when we spoke to others that had near the same issue [... read more]s got a new room and it was upgraded!!!! Not impressed with my vacation at all, I always go to Cuba and someone recommended punta Cana which cost me near 500$ more per person!!! Looks like Cuba is my go to!!

Occidental Caribe

Karol Kim and I book a trip with you Jan 19/24 till Jan 28/24 to Punta cana Occidental Caribe. It was are first time with Transat and all inclusive very disappointed first they told us the plane would be delayed for 10 minutes after an hour and 30 minutes we finally left they never ask us if we would like to have something to drink. Arriving to the hotel we have to stay in line to registered it took us 1 hour and a half before we got served then the lady at the desk told us to go eat somethin [... read more]g and to come back and then she would give us are room number so we did but when we came back for the second time it took us another 1 hour and a half before getting our room number it was so hot I didn't feel good at all I thought I was going to pass out finally we got are room but the card didn't work go back down stairs wait another 15 minutes Finally go back to the room at this point we we're so exhausted didn't have time to examine the room we went straight to bed. Next day we realize that we didn't have any towels and the room was not too clean. Because we pay extra to upgrade that we were supposed to have beer in the fridge slippers and bathrobe we didn't have nothing like that. Food keep repeating lunch supper was cool no taste I had better food on a cruise. Language barrier they should have more people speak English and French. Very disappointed customer it was our first experience all inclusive and didn't like it at all we did 4 cruises and never been disappointed it would take a miracle for us to do this again. I know nothing will come out of this but I'm sure the media would be interesting to find out about our experience. Very disappointed customers

Honest review family vacation

Two couples and one child aged 7 stayed at this resort on the last week of January in separate rooms side by side. The beach and hotel grounds are beautiful and well maintained. Our rooms were by the swim up bar ground floor. The real kicker for us was the rooms. We arrive and neither of our safes work, friend had no hot water for 3 days, both tvs broken and replaced, brown water leaking from my washroom ceiling, clog in both showers that turned your shower into a bath, toilet leaking mine, lamp [... read more] had hole in shade and cord had wire exposed held together by merets mine, someone's thongs were found on the floor at the side of the bed in friends room and blood on sheets? We saw maintenance every day and saw them more than the bartenders. Day 1 we waited 4hrs in room for someone to show. We asked for other rooms and was told there was nothing avail. After chatting with others, found that most people got moved to a different room? Maintenance throws towels in the ceiling to fix leaks, TV's are taken from other rooms. Everything had a bandaid. The room issues created unnecessary stress and put a damper on our vacation. Food: buffet was ok. Lots of options. Specialty restaurants: Japanese was excellent, Dominican was excellent, Mexican was good. Good chicken wings at the pool restaurant. Bar: ran out of beer on day 2? I was really shocked that there was no beer for 2 days. We had to purchase Corona at the store. Entertainment was good. Kids- waterpark was good. Kids club- had lots for the toddler age and not much for older kids. Upon leaving the resort we get to the airport and the bus back door is jammed and driver couldn't open it. The bus driver had to get a broom handle from the airport to open latch from the inside. I would not recommend this resort to anyone. We were severely disappointed and felt ripped off.

Worst Resort

This was my first time at this resort which was highly recommended by people who have gone in past, some of them where there at the same time I was. The rooms were not clean, I had hair in the bathtub (not mine). Coffee machine as well as TV not working reported and never fixed. After reporting the poor maintenance of the cleaning staff, upon my return that night to my room in my entrance was a patio table and chair that blocked the entrance (my patio furniture was on my balcony). Day 4 the bath [... read more]room ceiling was leaking, after a very well deserved complaining at the front desk finally got one competent clerk to change room, upon arriving in the room the bathroom floor was flooded from a leaking ceiling, TV still not working but at least this room was clean. I would never recommend this resort to anyone.

Nice resort

We liked the outside of the resort pools were great and the beach was fantastic but the rooms are overdue for serious update…the restaurant buffet was a big disappointment food was not that great and the service staff was horrible we waited for drinks to arrive and table to get cleaned for ever ..

Acceptable for the price

Hotel installations were quite dated, a lot of maintenance is required around the hotel. Bathrooms in the rooms need to be improved. Staff is very friendly though. Beach and location are both amazing. No service on the beach, nor pool area. Enough food diversity, options to please anyone. Difficult to get cutlery and coffee and beverages during peek buffet hours… Restaurants a la carte aren’t amazing, difficult to reserve too. If you can get a good deal and are not too pi [... read more]cky I’d recommend. The hotel to me is more like a 3.5 star and not a 4 star hotel. We still enjoyed ourselves, but this review is a heads up for people that are picky for the elements mentioned above.

Occidental Caribe Punta Cana

The hotel facilities and location was amazing, beautiful and clean. There was not enough reclining seats on the beach area to enjoy being on the beach. The staff of the hotel were not friendly or welcoming to us at all. They made no attempt to even acknowledge our presence when talking to us or even make eye contact with us. One really friendly and polite person was Felix De Jesus the bell boy who greeted us when we arrived. He was always pleasant and very helpful. The service in the dining area [... read more] was very bad. We would order drinks but they never came. Line ups for food were too long and staff seemed annoyed when you asked them for something.

Outdated resort

Way too old and outdated. On the stairs the ramps are rusty and one part of it fell down. In our room, the bathtub with the shower glass is not properly isolated so there was puddle on the floor after each shower. And absolutely no pressure in the shower and we got one day without hot water. The curtains are so far from the window and there is no shutters so first sunlight you're up! There was heavy rain one night and there was lots of water on the floor leaking from the walls. The amenities [... read more] are good, the kids slides are so fun the pools are nice too and the Kid club is ok but outdated too especially the toys but Ana who runs it is sooooo sweettttt. As per the food not too bad but lot of pork in most dishes. The waiters are very very slow and lot of people because only one buffet restaurant so line up all the time and food is going away really fast but not refilled fast enough.. There is another small beach restaurant but choices are very limited to junk food. As per the two bars which serve coffee they only open at 10am and they are using a machine not coffee maker which is also very slow... Waiting time approximately 20min... horrible... The shows in the evening are very nice. Not the best resort I have been too especially for the price and the brand. Last thing wifi is terrible wasn't able to work from here at all