Very nice resort

I would give this resort a 5 star food was great we gain 5 pounds, ground well kept lot's of place to sit in the sun or shade to have a drink and our room very clean staff amazing if we needed anything there was no problem for them to accommodate. We travel alot and this resort was great 2 thumbs up

Ok resort

The rooms were fine as I upgraded to deluxe. The grounds were beautiful and well kept. only difference is that the sewers make some areas smell awful. the house keepers were very noisy. the food was horrible at times. the sports bar was a joke. No food is available after 10pm. The disco you have to pay for drinks and food,which is ridiculous. The employees needs to learn English.

Consistantly good resort

All the rooms, lobby, buffet restaurant, a la carte restaurants and bars have been refurbished. The bar pool has been fitted with in water tables and seats as well as in water beds. There are two large new pools with in water beds and wheel chair access and the seating around the pools has been increased dramatically. The beach is excellent.

Not a 5 star

This was not a 5 star resort. The rooms were very dirty and old and not what the pictures suggested. The food in the bar (after 9:30pm) was inedible and most likely not safe for consumption. There was not one fresh grill where you could have fresh food except the steak house which required a 2 hour wait to get into. The pools were not well cleaned, and the drinks were bar rail and not brand name which I would expect at a 5 star. The restaurants were misleading and the map and names were not  [... read more]even accurate. Public washrooms were always filled with puke and diarrhea. This was a 3 star at best. Beach was beautiful and well kept.

Nice resort.

Good resort, nice gardens, great entertainment team, good service. Good food and nice restaurants. Resort on a larger scale, lots of people. Cheaper alcohol. Beds a bit hard. Rooms have a bit of musty smell, but ok when air out by opening the balcony door.

Loved it!

This was our first time in Punta Cana and the Riu Bambu was a great hotel to start our PC adventure. The rooms were clean, the food was plentiful and delish, the staff and service were great and the beach and pools were great. Awesome and hard-working entertainment staff too. All in all we would return to this resort.

Wonderful vacation in beautiful resort

Writer was part of 3 generation multi-ethnic family vacation. This resort was perfect for us. Riu Bambu is one of 5 Riu hotels in the complex. Facilities plentiful, clean and well maintained. Beautiful ocean front with white sand beach and plentiful recliners. ( we did have a lot of seaweed due to winds/weather but staff worked tirelessly cleaning it up) 4+ pools which each provide varied depth and activities to meet most families' needs. Plentiful loungers at all pools eliminating need to re [... read more]serve chairs. We tried 5 restaurants that provided incredible selection of very tasty food. Bars where plentiful and service was quick and efficient. Standard room was clean comfortable and functional, Had some challenges with sliding door to bathroom coming off tracks and plumbing Otherwise great. Manager Ariel was very effective and kind at addressing issues/concerns especially in relocating rooms as writer had difficult with stairs to access initial assigned room. Waitstaff, though very plentiful, kind and efficient, seemed to be moved around reducing that personal connection. Activities staff were very energetic and interactive throughout the day. So many activities that you can participate in if you chose. The staff of the kids club are lovely, loving and patient. Night time entertainment was good with great dancing by the staff and some riveting shows like the magic and acrobatic shows. Plentiful of adjacent shops to buy jewelry and souvenirs without the hard sell for those who like retail therapy. In summary, Riu Bambu great hotel with fantastic setup, beautiful beach, plentiful pools, loungers, restaurants and staff to cater to your needs leading to great vacation for visitors of all ages and backgrounds.

Amazing resort!

This hotel was absolutely stunning! The rooms were spacious and clean. We were in villa 20 which was close to everything. The pools were clean and well maintained, we never had to fight for a lounger. The restaurants were all wonderful and the food was delicious. The nightly entertainment was great. My kids really enjoyed Riuland and the nightly entertainment for the kids was wonderful.

Family Fun

Our family had a great week at this resort. Fun for all. The staff we encountered were friendly and helpful when needed. A great variety of food in the buffet. Nice to have little shops on site to visit. Beautiful beach area. Would go back again.

Very nice resort

I went with my 10 year old daughter, the resort entrance is very nice and welcoming and the front line staff are very helpful. The rooms are amazing, clean and spacious. This is a nice place to go for a family vacation or with a group, whatever your preferences are, there is lots to do everyday, the food was okay, they have several options.

Good overall

We have been to Riu Bambu Punta Cana from Dec. 21st to Dec 28th, 2017. Overall, the hotel was good: the room was very comfortable, quiet and very clean. The service at the restaurant was very good. Food quality and diversity at the buffet was good. The only critic I would have is regarding the food at the “A la carte” restaurants: it was a bit disappointing. Other than that, we had a nice stay.

Nice renovations

The hotel renovations were nice. They did not nor were they willing to accomodate our request for our 3 reservations to be in the same building even though it was requested in our reservation months prior. The hotel staff were decent for the most part. We tipped so that always helps. Unfortunately, the three of us ended up with food poisoning so it's now difficult to be objective or give a raving review.

Excellent Resort

This was my first trip to DR. The people were great. The property was very well kept and well lit. I felt completely safe. The food was too good. I gained weight. There were so many bars to choose from and the entertainment was excellent.

Missing Riu Bambu!

This was my second visit to Riu Bambu and I have to say that I enjoyed all the upgrades that the resort had to offer. The rooms are better, service is better and the entertainment staff are more fun! We stayed busy with the daily activities like beach games, pool games, volleyball, dancing etc. The food was alright but I was not expecting much. We had a lot of choices of restaurants, however, I only went to two of them. I preferred the buffet to restaurants because we weren't forced to eat  [... read more]something we may not have liked. The nightly entertainment was a 6/10, but there were four nights of dancing (same performers, different costumes). I think they can use more variety - something different every day would be nice! I would rate the hotel 8 out of 10. I enjoyed my time but they can work on a bit more for a 5 star! My mother and I stayed at Riu, August 29 to September 5.

Awesome resort

Hotel was very clean and the employees are amazing. Food was good. Pool beach amazing. Water park fantastic. We had a wonderful time. Wish we could go back soon. Night life was great. So much to do with the family.

Very nice, BUT

Very nice resort. The staff was very friendly and entertaining. Just 2 issues. Only 2 sheets on the bed. Talking to other guests there is an extra blanket in the closet. We had no extra blanket. Asked housekeeping staff for a blanket. No luck. Asked the front desk twice. Again no luck with the promise of "yes seniorita right away", NOPE!! So we froze all week. If we turned air off then the room was too hot, so we chose to freeze. Secondly I left a pair of earrings behind in a drawer. I emailed  [... read more]them upon my return home. They got back to me 2 days later and said they asked housekeeping staff and said they were not found. I don't believe the housekeeping staff took them. I just think they didn't check the drawer in the room. Sound advice, leave your jewellery at home. The earrings are still there I'm sure. Now the resort is closed for 3 months. Oh well, live and learn. Had a wonderful vacation anyway.

Beautiful beach

My family and I visited Riu Bambu twice, in 2007 and 2017. The hotel grounds are beautiful and nicely maintained. The beach is stunning, with lots of mature palm trees that provide plenty of shade. Beach loungers are abundant. The food was excellent, with lots of variety available. However the drinks on offer were not that great. There is no real orange juice, the alcoholic beverages were too sweet and syrupy. For us the best choice were red wine and beer. White and rose wines were too sweet.  [... read more]Coffee served for breakfast was good, together with specialty coffees available from the machine. The room we stayed in was closer to the beach and the main buildings. The resort has a mix of renovated and non-renovated rooms available. Renovated rooms are mostly at the back of the resort away from the beach. Our room was a non-renovated one. The room itself was good, but the beds were extremely uncomfortable. We asked reception staff for help in that mater but unfortunately they didn't accomplish much. At first they tried to remedy the situation by putting several blankets on top, under the sheets. That didn't help much, so after our third request they changed the mattress but to no avail since the new mattress was the same as the old one. We gave up after that. The staff in general is OK, but may seem grumpy at times. On the side note, the tennis courts were in a really bad shape, full of debris. The surface was gravel. We chose to go for one excursion to Saona island. It included a semi-submarine visit, snorkelling around it, speed boat ride to the island, lunch and catamaran ride back. We found it too expensive for what we got. The guide was very good, but we felt everywhere we went was way overcrowded. We couldn't see much from the submarine but our kids enjoyed snorkelling a lot. The island itself was very crowded as other tours come there too. The lunch provided was very good. The catamaran ride was the biggest disappointment, as it was really overcrowded, with barely any space to move.

Ok resort - 1st time in punta cana so hard to compare

The hotel was clean and the staff were very nice and hard-working . Beach was absolutely beautiful. Lots of chairs and choice for pools as well. Some features that made it just ok for me were that for a family of 4 I found room to be pretty tight, beds were twins. Also our room was a long walk from pools and restaurants. My husband and I did get sick and think it was something we ate. Food was plentiful but I am picky ..and I did not like too many things. Got tired of buffet and seeing same th [... read more]ings all day. Italian and steak house were good.first time in Dominican but have been to Mexico several times and Bahamas. Have stayed at 5stars in Mexico so this didn't compare to that for hotel but beach was way nicer and weather was hot hot!

Beautiful Beach

The Riu Bambu was a very well kept resort. The beach was beartiful and our room was clean so no complaints there. Wifi was hard to access in the lobby. The bartenders could have been a little happier/friendlier. They weren't rude, they just were not happy. The 4 a la cart restaurants were not by reservation and they only had 2 open each night. Even though we didn't have any kids with us we took advantage of the new water park which was free for anyone staying at this resort. Leave your je [... read more]wellery in your room because they won't let you go down the slides with it on. Safer in your room. Again, nice and clean.

Bambu-zled

Rooms: We chose the standard room as they are close to the lobby. Upon arrival (March 2/17) we were told that the room had been upgraded to deluxe room only to find out that the room was the last building at the back of the resort. The patio backed onto a construction site for the RIU next door. We had a black construction screened fence about 3 feet from the patio with a muddy clay against it to keep it standing. We insisted on having the room we paid for and were placed in 2306 right besi [... read more]de the lobby by 2:00 the next day. What can go wrong right? This room had no hot water which took three days to fix, a toilet that barely flushed and we did not get bottled water until the next evening. We resorted to taking cold showers, using the public washrooms for shaving and toilets and getting glasses of drinking water from the bar until we had some. We were also told that the sports bar (no coffee or ice buckets in rooms) would provide ice and coffee for the room if needed and when we asked for ice, they tied off a green garbage bag, filled it half way, tied it off again and sent us on our way. The one time we asked for coffee, we were told the machine was broken. We arrived Thursday evening and were finally settled into our room with everything working by Monday evening. We had a wonderful maid and she made sure we had everything we needed from Monday onward. Our room was spotless everyday. Her service level was impeccable and we looked forward to coming back to our room every day. Grounds: The grounds were well-maintained and there was a boardwalk on the beach that connected you to all of the surrounding RIUs. Great place for walking and running as the breeze from the ocean kept you cool. Pools: Pools were adequate UNTIL...the springbreakers arrival on Sunday (two bus loads) and trust me they were rested. We realized by supper that evening that our little heaven would never be the same until our departure March 16/17. BTW RIU policy website states that they do not accept SPRINGBREAKERS. Here are what all of us endured: 1. lineups in the washrooms due to toilets no longer flushing or girls locked in the stall because they were sick. 2. inaccessible poolbar from 10:00 to closing everyday. The springbreakers used this area as their public washroom and spent the day drinking shots, spilling drinks in the pool and vomiting poolside. 3. we witnessed five of them go out in wheelchairs the first day. They would come out of the pool and just fall over into their lounger and vomiting off to the side of their chair. Not once did we see any staff come and clean up afterwards. We actually watched some of them walking into it and they jumping back into the pool. 4. our nights were filled with screaming, slamming doors, stumbling people on the walkways, parties in the rooms and balconies and staff talking loudly to try and settle them down for the other guest. We slept with two hour intervals at best. 5. the final straw for us (our last full day) was the poolside fight. We watched two young men arguing in and out of the pool with girls and guys trying to keep them apart. The foul language back and forth was not acceptable. I went to the poolside entertainment staff and asked if security was called and they told me "it is not our problem". I then went to the front desk and told them security was needed poolside and again nothing. Finally the springbreakers managed to get the fight under control and diffuse the situation and things returned to normal chaos. All this to say, this is a family resort and there were plenty of children witnessing the events. I also felt terrible for those families as I heard them pleading with the spring breakers that they had children trying to sleep in the adjacent rooms.