Wonderful resort

The hotel was just a nice size. food was excellent. The staff were amazing. Very friendly and accomadating. The swim up pool bar was fantastic, with lots of room and seating. Fun activities. The rooms were moderate. Overall an excellent experience. We would travel agaim.

Fantastic Resort - Will return

This is by far the nicest hotel we've been to. This is our second time at Punta Cana and our second "adults only" resort. The quality and selection of the food was fantastic. Even the picky eaters would never go hungry. The service at both the pool bar and the lobby bar was first class. The wait staff was very attentive and quick to bring your drinks. The grounds were impeccable and there was always cleaning staff continually making sure everything was spotless. The beach was beautiful with  [... read more]lots of lounge chairs and palm trees for shade. The rooms were well kept and the turn down service at night was a lovely touch. We got the free bus that took us to a cigar factory, a chocolate factory and a very large souvenir store. The only negative was when we booked our catamaran/snorkel tour on the plane. It was cheaper that buying it at the resort, but it was pretty lame for the price. Of course there will always be picky people who aren't happy unless they are complaining about even the smallest things, but to those people, perhaps you need to stay home. This is after all a third world country, so get over yourself. We are seasoned travelers and consider this a 5 star all the way and we will return for sure.

Great Staff, good food, incredible social atmosphere

The Sun Wing staff was great on both flights despite a bit of a delay getting out of Punta Cana. We were placed in rooms immediately (traveling with another couple) both rooms had air conditioning that did not work, we asked for a room change the best Tiu staff could offer was an upgrade at 8400.00 Dominican dollars each and the staff insisted that it had to be in cash, I have to suspect that the management there split the money among them or we could have paid with a credit card. The food was [... read more] good in the buffet and fantastic in the ala carte although the Kabuki was not the greatest although the head waiter Medeiros was energetic and comical. The room was cleaned regularly we were always offered extra towels and our bed was always turned down when we returned from evening activities. Drinks were served at the beach, around the pool, and on the patio the service was incredible. The pool bar was lots of fun with Virgilio, Smarlin being at the ready at all times, no one solicited tips but due the great service they were happily given. The entertainment was good take the time to attend the shows. The activities staff were great, Any, Chili, Eddie Spaghetti, were just a few they were all great. I like the fact that this resort seems to have centralized the activities so that everyone has the chance for involvement.

Riu Palace Macao

Perfect vacation spot for the older crowd seeking a quiet adult only space. The room was a bit musty at first, but that's to be expected in this climate. Keep the AC running and it's gone in no time. Excellent service, excellent food, fantastic staff. Can't wait for next year to go back. Our only issue was at the Airport and the monstrous out-of-control children on the plane - both of which are out of Sunwing's control.

Beautiful resort!

Very clean grounds, beach, pools, bars and all restrooms. Food was great with alot of variety. Had to get out early to get a decent spot by the pool. No shortage of drinks. Lots of daily poolside and beach games if you like.

Elderly crowd

Don’t book here if you’re under 50 years old. Staff was great and friendly !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Will Be Back- But Only If It Gets An Update!

We visited two years ago and just loved it so much we decided to travel there again. We spent one week at the Hotel Riu Macao from Dec 1st to 8th, 2017. 1. This hotel is looking tired. Even though there were some upgrades last year (new pool, two new buildings closer to the water, new eating terrace adjacent to the main buffet) the building as a whole is beginning to show it's age. 2. Our Room: The sliding doors to the balcony in our room were not working properly as the sensor on the [... read more] doors were responsible for the air conditioning. If the sensors did not meet the air would not come on. Housekeeping was great, our linens and towels changed regularly but in general the room looked a bit unkept. eg. The garbage can was unclean, the floors under the bed and dressers were not cleaned well. The room was t and if you caught the "drink guy" on his rounds to refill your fridge you were good to go. The mattress in our room was very hard and uncomfortable. We found that the average couple by age to be older than my husband and I and I'm sure if there were more mattresses as ours there would be some very unhappy travellers trying to have a relaxing and comfortable night's sleep. 3. Service: In general the service was great but there were a few servers (particularly around the pool) that felt they were "entitled to a tip" otherwise they would bee line it away from you the rest of the day. The servers on the beach side were fabulous and had quite a trek to fetch your drinks. They were always there with a smile and never missed a drive by without asking if you needed something. The lunch and dinner services at the buffet and the restaurants, again in general, were also excellent! I have to also mention new this year, no reservations were required! Show up and if they are full they will send you away with a beeper to let you know when your table is ready! psst- the lamb at the Italian restaurant and fillet at the Steakhouse were Ah-mazing! The omelettes at the breakfast buffet and awesome selection of lunch salads, cheeses and other goodies.... the hamburger at the fusion restaurant Krystal is to die for at lunch. 4. This property is so beautiful and once they have done a major overhaul it will really be amazing. It is small and intimate and we will return one day once they have made these changes. Until next time! Mary and James (Niagara Canada)

Great resort

Rooms were extremely clean. Great service by all staff! Plenty of beach chairs. Food was ok same food at the buffet. Shows were good at both indoor and outdoor theatres. Rui staff were energetic and created a fun atmosphere

Fabulous Resort

Riu Palace Macao has a very high standard when it comes to customers service and care. The resort staffs always work hard to offer vacationers unforgettable memories from grounds, rooms, swimming pool, pool's activities, delicacies to entertainment. This is my first visit at Riu Palace Macao (August 13 - August 20, 2017), and I really impressed with the resort's staffs behavior and service. The only negativity that I had experienced is the beach that is really hard to swim due to a lot of seaw [... read more]eed (seasonal???). However, I will give Riu Palace Macao a 5-star resort overall.

Amazing Resort

Was a little sceptical about going back to the Dominican republic but really loved this resort the food was amazing and the staff were freindly and helpful. We did have one issue with our room it extremely noisy our room backed on to the Rui bamboo wich is under construction lots noise early morning and late at night ,the second day we complained and with in our third day the up graded us free to a better room excellent customer service made our vacation great!!

Wonderful Resort

The resort grounds were well kept and the resort is small so you can get to the dining areas and beaches just a short walk away. The food was excellent. The rooms could use some updating and the nightly entertainment definitely needs improvement.

Awesome resort!

Excellent service, great food, awesome bartenders, very clean, smaller resort but was great, less walking for dinner, wonderful beach area. All workers were very very friendly and most of them spoke English.

Excellant Resort

We totally enjoyed this lovely resort. Clean room, nice view, great food choices, beautiful beach nice pools, many lounge chairs. Even with six of us we always managed to find lounge chairs in sun or shade. The staff are over the top helpful and friendly to everyone. I highly recommend this resort.

Outstanding!!!

Have been to several Riu's before but not a palace. The palace is a step up from the regular Riu's which themselves are excellent. Everything at the resort was exceptional. We couldn't find anything to complain about.

Great Resort

I have been to many resort in my travels. My thoughts are a resort is a resort there all pretty much the same, rooms,food,pool so on. But when you go back to a resort because of the SERVICE that's the different's. I have never been taken care like this EVER at any other resorts. It starts from the front desk, David Guillermo Rodriguez, Restaurant Buffet, Manuel Polanco, Noel Diaz, Luilli Argenis , Wilson Adames Suero, Vigilio Suarez Almanzar, Juan Rodriguez, Maria Santana ( Entertainment ). Thes [... read more]es are the people that made our decision to coma back this year. Will be going back next year and so looking forward to it.

Needs more

Stayed at the resort Nov 7 for one week. Guests were split 30% each Brits, Germans and Americans. Age range 30 to 70. Check-in was efficient. Rooms nothing special but functional and clean. Maid service was rated 5 stars. Perhaps leave some school supplies rather than tips for the maids. The Macao complex is really compact. From the hotel reception to the put your toe in the ocean is less than a three minute walk The Activity team rated 6 stars. They work from 10.00a.m until at least 11.00p.m. T [... read more]his includes being dance partners in the lobby in the evening. Entertainment through various groups was provided in the lobby in the evening. We enjoy dancing so we spent quite a bit of time there in the evening. If you don't dance still good people watching. Food at the Buffet was rated 4 stars. Typical AI food. Lots of both fresh and already prepared. There are four A la Carte rests. We tried the Steak twice and the Krystal twice. The Steak is fair. I ordered both the steak and the lobster which was nice. The Krystal serves a more Gourmet style and is the best restaurant for ambience and service. We did not use the Italian or the Jap. rest based on comments from guests. What needs more? Entertainment in the theatre rates 2 stars. Very mediocre dance shows. The saving grace for the theatre is that it is air conditioned even though the doors open and close frequently. It is a nice respite from the humidity. This was probably our 25th Michael Jackson show. Enough!!! The ironic part of this show is that the dancers today "moonwalk" 20 times better than MJ ever did. Drinks are also rated 2 stars. No top shelf drinks. Beer is EL president.The wine is also a step above home made. Much as management argue that on TA it's true, however in our case not a huge problem The wait staff was very good and really friendly. Smoking. The hotel management need to prohibit smoking for both the breakfast and dinner outdoor patio. On two separate occasions we just sat down to eat breakfast and four people on the table behind us light up. Not good. More so with the current rules in Ontairo (I feel sorry for smokers esp. since it is legal). In summary we paid $3000 for our stay and really enjoyed ourselves. Whilst the review doesn't seem particularly positive, I try to highlight the points that I feel the hotel could improve on for the money paid. Of the 20+ AI's we have stayed this would not be highly rated esp. compared to the Iberostar resorts.

Beautiful Resort

The resort was beautiful and the grounds well maintained. Service was excellent with both housekeeping and food service. Free Wi fi was a great feature and no issues accessing it from any point in the resort. Only one issue which is out of the resorts control was the amount of smokers during our one week stay. Even with the outdoor covered bar area there was still many times the smoke was extremely heavy.

Great location but avoid Sunwing at all costs!!

The food was hot, excellent favors and the selection was fantastic. We had both red and black caviar, lobster, crab, smoked salmon, a selection of fish dishes, beef dishes, lamb, duck, chicken, pasta, roast turkey, roast beef, roast pork, roast chicken, multiple salads, pizzas, multiple vegetable dishes, exotic fruit, multiple deserts including a chocolate fountain. The list of food types and variations goes on and on... Cleanliness was clearly evident as staff members continually run around mak [... read more]ing everything look perfect. The rooms were clean, bright, cool, and no musty smell whatsoever. Every staff member was very pleasant and eager to accommodate all our wants. There is even a pool waiter bringing you drinks as you lounge in the sun around the "clean" pool. The ocean and beach was both warm and clean with plenty of loungers, umbrellas, palm trees, and space whether you wanted full sun, shade or anything in-between. The white sand on the beach which stretched from the pool to the ocean (over 200 feet) was free of buts and finer than sugar. No, there is no slide at the pool, no mini golf, and no giant chess board, as this is an "adults only" resort. On the other end of the scale, this is also not the Ritz where you "must have" designer clothing. Those who are looking for those types of atmospheres may not appreciate this place and should go elsewhere. To end, both my wife and I had a great time at the Macao and look forward to our return if, "and only if", we can get there without flying Sunwing as there inability to maintain a schedule resulted in a total delay time of 30 hours, 16hr on the way there and 12 on the way back....I can say that I now know both airports like the back of my hand...

Fantastic stay at the Riu Palace Macao

My husband and I recently stayed at the Riu Palace Macao and had a wonderful vacation. The people were all very friendly and there to meet all your needs. Food selection was plenty, well presented and very tasty! Beach is wonderful and the property was well maintained. Our room was clean and refreshments restocked daily. Would definitely recommend this hotel, you will not be disappointed!

Great Adult Only Riu!

This was our 3rd trip to this resort, having been to Riu Palace Punta Cana. Riu Bambu and Riu Palace Macao, this is by far our favorite Riu! Affordable, very clean, great rooms, beds very comfortable, lovely shower, excellent food and choices, good entertainment & amazing friendly staff every where who go above and beyond to please you and welcome you to their country! Most speak some English and are happy when you try some Spanish. There are 2 pools, bar pool and larger one as well with lots of [... read more] loungers. We prefer the beach as sand is white, water is turquoise blue and usually nice breeze. sometime waves are a bit high but not always. Lots of Palm trees for shade and this too is one of the reasons we love the Riu Resorts, don't need Huts. Need to go before breakfast and get your loungers in shade, but usually no trouble finding chairs if not needing shade. Grounds are wonderful and Gardeners are always seen busy every day doing some trimming,planting etc. Staff all work very hard, long hours and many days, never expect tips but are very happy to receive even a $ as recognition of their work. We hope to return again next year as this resort has all we want and could ask for & 3 times now has never let us down!!