Great place for R&R

The resort in small enough that everything is close by, but still large enough where we were not all on top of each other. The beach is wonderful! The food was varied, abundant and delicious and the evening show mostly entertaining. Rooms on the side of the theatre are noisy at night. We had upgraded to ocean view and it was worth the extra money as our room was quiet. The only inconvenience was the lack of Internet in our room. We had to go to the main area by the bar and reception and even the [... read more]re it did not always work. I think the hotel was working on this problem. All in all, I would go back there anytime

Convenient and comfortable resort

The grounds, public areas are very clean. The room, where we're staying in the main building, has a very bad smell, maybe from the toilet. The cleaning lady cleaned the room well. The buffet is good. The food tends to be a bit salty. The dessert is excellent. The services at the buffet and resturant are very good. There evening entertainment almost non existant. The location of Occidential is good, nice beach, close to shopping mall. The bicycle path is nice. Neuvo Vallarta is safe, clean and pr [... read more]etty. Although the ocean is not very clear, the wave is not too strong, the sand is fine and nice long walk.

Unforgettable experience

It was a perfect stay in every way. The hotel is modern and well-maintained, the staff is extremely helpful, all the amenities are conveniently located, the food is excellent, and the ocean was so warm!

Beautiful Resort

We really enjoyed our stay at the Occidental Grand. Very clean, very friendly staff, good food and drinks! We would recommend this resort to everyone. We will definitely being going back in the future!

Relaxing getaway resort

Generally good, right size (relatively small) with beautiful well kept grounds. Beach is long, great for walking, not so good for swimming, water was murky for the entire week we were there. Nightly entertainment varies in quality with not much available after 10:00pm. Room was good but lacks a balcony, mini bar is restocked daily with water, soft drinks and beer. Food was good in buffet and very good in a'la carte restaurants. All staff members encountered were friendly and helpful even the vac [... read more]ation club promoters who were always around. Lots of loungers available at both pool and beach but the best locations are gone early. Yes, the early risers do reserve their spots by 0800 but you can always find space later in the day. There is a reserved area on the beach for club members and they do get butler service, the rest fetch their own drinks from the nearby bar. Overall this is a lovely place for a quiet, restful getaway for families with young children and the more mature crowd not recommended for the party crowd.

Superb Vacation Spot

The hotel, inside and outside is very clean. You can see that the staff work very hard to look after maintainance and housekeeping. The rooms are pretty standard, nothing special but very comfortable. Could use more drawer space in the room though. Wi-fi Really sucks if you are on the south side of the building. We were in Room 629 and it was non-existant, even when we paid for it which I would not recommend. The company that provides wi-fi to the building are the worst customer service company  [... read more]on the planet. If you have a problem, it's too bad so sad for you. Hotel management are the best. When I couldn't stand the music from the seemingly all night theatre performance, I spoke to Vanet about it and she got me moved to the other side (north) side of the building which was great. Erika who books the a' la cartes was the best as well. Very much an older crowd at this resort. Buffet was OK but the a'la cartes were 5 star food for sure. The Italian resteraunt was the best. Best service, Best ambiance, best everything. All of the staff in both a'la cartes work their tail off to serve you. Please tip generously as they deserve it.

Fantastic Experience All Around

Checking in and out was well organized. The resort was very clean. The housekeeping made up our rooms beautifully every day. The staff were so friendly and welcoming. The food was delicious, lots of variety, and very high quality. They had very well run activities during the day. The evening shows were amazing. I would definitely come back.

A Fabulous Hotel

This hotel was well beyond my expectations, the staff was excellent ,the food at the buffet and a la carte was very good. I would highly recommend this hotel. The staff goes out of their way to ensure you have a pleasant stay.

Great resort

Grounds and room very nice was really disappointed no balconies. We did the up grade and really enjoyed the resturant on the 7th floor. Good selection was nice quiet dinning. Had a large group and was nice to all sit together